Paul Bott and Co Brighton reviews

★★★★★ 2/5

Google

I purchased my first flat through Paul Bott & Co. The process was incredibly smooth and the team were really friendly and a pleasure to deal with.. at the time of buying.. Unfortunately I have since learnt that I was deceived (intentionally or otherwise) on several occasions. I thought they were different to the estate agent stereotype but it turns out they’re probably not. I was advised against getting a survey due to it being ‘a waste of my money for a flat’ and to ‘spend it on a night out instead’. My responsibility for ultimately not doing so, but it felt like at best bad advice, and at worse a bit of cheap trick to a first time buyer. I was told the flat’s service fee went into a sinking fund but it turns out all of this fee goes to the management company and any building works come at a separate cost to the flat owners. When I asked about the neighbours in the flat above I was told it was a second home for them so they wouldn’t be around much. This isn’t the case and never has been. As these were said to me in person and not over email, it makes me think it was intentional. They had my trust and then lost it so I would suggest inexperienced first time buyers are careful.

Paddy · 25 October 2023

★★★★★ 5/5

Google

We bought a house from Paul a few years ago, and we then used Kathy to sell our house this year. You really get the feeling that this is a local family owned business. Kathy and Paul's knowledge of the local area is second to none, and unlike some other estate agents in the area you really feel like you are working with genuine people who give straight answers and honest advice. I am recommending Paul and Kathy to everyone I know and if I ever need an estate agent in the future I will not hesitate to use them again. Thank you both for all your help!

Jasmine · 25 October 2023

★★★★★ 5/5

Google

Can recommend sales and lettings management! We sold our last property and bought our current property through Paul Bott & Co. They helped us navigate a very tricky sale tirelessly and we are certain it would not have gone through without Kathy's exceptional efforts. We now rent out a property through them and they are fully managing it. The communication has been excellent and we are very happy with the service. Thank you so much to the team!

Alex · 25 October 2023

★★★★★ 5/5

Facebook

Lovely people still exist! Today morning I've been caught out in the rain on the way to school with my little one. A kind gentleman from the estate agents stepped out and gave us an umbrella, thanks to his kindness my son didn't get completely soaked just before school. Thank you very much! You made my day :-)

Martyna · 14 September 2015

★★★★★ 5/5

Google

I've had a great experience with this company during my last tenancy. Special thanks to Lily Wilson-Davies for being efficient, friendly, always responding to all my queries and resolving any issues that came up.PositiveResponsiveness, Quality, Professionalism

Sotirios · 25 October 2022

★★★★★ 5/5

Google

The experience was good Zaaidah

Helal · 26 March 2026

★★★★★ 5/5

Google

Mike at Paul Bott & Co is so efficient, he was at our flat within an hour of my call, valued it, photographed it and got it onto Rightmove a couple of hours later! He had a tenant for us in less than 24hrs! I will always use him in the future. Many thanks Mike!

Annie · 26 October 2016

★★★★★ 5/5

Google

I have nothing but praise for this agency. All the staff are absolutely lovely, professional and genuine. Jack was amazing and really helpful from the onset. This company i feel is head and shoulders above the rest. I will definitely be using them in future for both buying and/or selling property.

Sam · 26 October 2017

★★★★★ 5/5

Google

As tenants that recently moved to Brighton, the team at Paul Bott stood out immediately. All communication leading up to the tenancy agreement was smooth, just a call away. Upon moving in, a very detailed inventory report was given to us along with all certificates for the flat. We are continuously being looked after by this amazing team, who are providing excellent service. Thank you to Paul and Dan for assisting us with renting the flat and Lily for your continued support.PositiveProfessionalism

Haris · 25 October 2022

★★★★★ 5/5

Google

As a long term resident of Kemptown I was aware of the impeccable reputation enjoyed by Paul Bott &Co. Our recent personal experience of both selling and buying local properties has confirmed that this reputation is more than richly deserved. Paul was confident that he could sell our five storey house well, and find us a largish flat to which to ‘downsize’. This is precisely what he miraculously achieved! He and his staff are super efficient, consistently helpful and single minded in their determination to achieve the very best results. For them the client always comes first!PositiveResponsiveness, Quality, Professionalism, Value

Vaughan · 25 October 2022

★★★★★ 5/5

Facebook

Thank you so much to everyone at Paul Bott & Co, who over the last year have helped us find and buy our new home in Brighton. My main concern was that my teenage daughter, who is autistic, should have her dream bedroom. The staff were friendly, professional and always considerate of Emily's needs and she is very happy with new, very pink, bedroom. Thank you!

Caroline · 5 January 2017

★★★★★ 5/5

Google

Kathy & Paul were great, responsive to questions and helpful. Professional and friendly, felt like they cared. Flat sale went through smoothly and quickly, they found the buyer by suggesting a viewing. Would fully recommend Many Thanks, ChrissiePositiveResponsiveness, Quality, Professionalism, Value

Chrissie · 25 October 2020

★★★★★ 5/5

Google

Having moved in and out of Brighton quite a lot, I know finding a good quality letting agent is really difficult. I’m so happy with my experience using Paul Bott that I’m not sure I’d want to risk using anyone else again. The team were fiery down to earth, friendly and accommodating. Everyone treated me like a person and not just another cog in the machine like some other agencies have done in the past. They were always contactable and polite when I spoke with them.PositiveProfessionalism, Value

Christopher · 12 January 2022

★★★★★ 5/5

Google

Having moved in and out of Brighton quite a lot, I know finding a good quality letting agent is really difficult. I’m so happy with my experience using Paul Bott that I’m not sure I’d want to risk using anyone else again. The team were fiery down to earth, friendly and accommodating. Everyone treated me like a person and not just another cog in the machine like some other agencies have done in the past. They were always contactable and polite when I spoke with them.PositiveProfessionalism, Value

Morning · 25 October 2021

★★★★★ 1/5

Google

I was with these guys whilst I was a student and they never fixed anything, kept giving me the run around. Extremely unhelpful.

Hamid · 3 May 2025

★★★★★ 1/5

Google

Worst agency EVER. If I could, I would give ZERO stars. We arranged a viewing of a property. Even though I came early and call to let them know, they still managed to come late. And when they do, DON’T EVEN HAVE THE KEYS TO THE PROPERTY. “The current tenant needs to let us in” Ok, fair enough. The tenant is NOT IN. They didn’t arrange with him or her to be there for the viewing. Amazing, super unprofessional. And when I call to tell them why I am upset, they give you attitude! Not owning their mistakes, blaming it on the tenant. What a damn joke they are.

M · 25 October 2020

★★★★★ 2/5

Google

Multiple issues with the lettings section of this company. We rented a flat for a year and had multiple issues that were dealt with poorly, such as broken drawers that weren’t fixed, and we were left without hot water for the first 6 days when we moved in. We didn’t receive our deposit until 8 weeks after we moved out. I would recommend to any tenants to take pictures of the property when you move in for evidence, as they have charged us a £100 cleaning fee. They use a third party inventory company that take much more detailed pictures when you move out. The company is probably okay if you have a property and are looking to rent it out because the team “work for the landlords, not the tenants” - genuinely said to us. Overall, 2 stars because there are some people we spoke to were helpful (Paul Bott and Anna); otherwise, namely Mike, Maria and Finn I found to be unhelpful, rude and arrogant.NegativeQuality, Professionalism, Value

David · 25 October 2020

★★★★★ 5/5

Google

What a beautiful team. I have just moved into a Flat managed by Paul Bott & Co The whole experience was stress free, from start to finish. Kathy, Summer and the rest of the team are professional and very warm. Would always recommend, huge high five from me

Laurin · 25 March 2024

★★★★★ 1/5

Google

Unfortunately, after paying a holding fee based on what the agent had told me - that the flat was unfurnished and in parking zone H - both of these key points about the property were incorrect and ultimately meant we were unable to continue with the move in. We were refused a refund on our holding fee, even though we'd been sold lies based on the incompetence of the agent. Incredibly unprofessional way of dealing with issues they had caused.

Olivia · 26 October 2019

★★★★★ 5/5

Google

Having been recommended to Paul Bott I visited him and explained that we were hoping to sell a flat in Kemptown for our disabled son and purchase a fully disabled accessible one in the local area. From the outset he was positive and achieved a sale within a matter of weeks - not surprising given the office opening hours and their practice of viewing on a seven day basis. His commitment and personal involvement has been outstanding - he also did the negotiation for us on the purchase of the flat in Hove and has visited our son regularly to keep him updated. Given that we live around 150 miles distant his personal involvement has been most comforting despite a period of illness when he was calling us from home. This is a non-corporate operation and it shows !! I would have no hesitation in recommending both him and his personable staff. He helped us achieve a daunting task by removing any potential hurdles.

Harry · 26 October 2019

★★★★★ 5/5

Google

I have been so impressed by the first-class professional service of Paul Bott & Co in the purchase of my new home in Kemptown. Paul took time to understand exactly what we were looking for and didn't waste our time with anything unsuitable. Olliver left no stone unturned once we set our hearts on a house with a particularly complicated history. He went over and above the call of duty to make sure the purchase happened; working unstintingly under extremely stressful circumstances. We could not have wished for more and will certainly recommend Paul Bott & Co to everyone.

Amanda · 26 October 2019

★★★★★ 1/5

Google

Paul Bott & Co are inept. They are nice enough but they are completely useless when it comes to lettings. They take ages to respond if they bother to at all. They offer timelines to which they don't adhere. They frequently take over a week to respond and even then only when you take an aggressive tone. I will not be using them again and would not advise them to anyone.NegativeResponsiveness, Professionalism

Qwerty3666 · 25 October 2021

★★★★★ 5/5

Google

THE MAIN THING THAT IMPRESSED ME WITH THIS ESTATE AGENT IS THAT THEY KEEP YOU UP TO DATE WITH YOUR SALE/PURCHASE ON A VERY REGULAR BASIS AND THEY DONT JUST FORGET ABOUT YOU BECAUSE THEY HAVE SOLD YOUR PROPERTY. THEY CONSTANTLY CHASED SOLICITORS ON MY BEHALF AND LIASED WITH THE OTHER ESTATE AGENTS IN THE CHAIN. AS IT GOT NEARER TO COMPLETEION I WS RECIEVING THREE TO 4 EMAILS PER DAY SO I WAS ALWAYS KEPT WITHIN THE LOOP.THEIR LEVEL OF INTEGRITY AND PROFESSIONALISM IS TO BE ENVIED ESPECIALLY AS I NORMALLY CANT BEAR ESTATE AGENTS. I TEND TO MOVE AROUND ALOT AND SO WILL NOT EVEN THINK TO GO ANYWHERE ELSE THAN PAUL BOTT AND CO.

Paula · 26 October 2018

★★★★★ 5/5

Google

Amazing company and will use again if I ever have to sell or buy. Right from day one when they came to value they have been so friendly and added a personal touch. They sold our flat so quickly and updated us at every stage. They helped so much throughout the whole buying and selling process and we couldn't be happier with their work. People say you get what you pay for but with Paul Bott & co you will get so much more than just a great service, you will get support and they will do everything they can to help. I will be recommending this company to everyone I know for years to come and if/when we come to selling we will both go straight to Paul Bott and his team.

C · 26 October 2018