John Hoole Estate Agents reviews

★★★★★ 5/5

Google

Zoe is hands down the best estate agent I’ve ever dealt with, having sold and moved a few times. At the viewing, it was clear she had really done her homework and was able to run through really detailed questions that would come up later in the process. Then after we’d made an offer, she was really proactive in chasing up and down the chain, constantly in touch with solicitors to maintain progress and was pragmatic and proactive in removing all the barriers to exchange. She also gave us great advice, with prepared information on all the stages and very clear email communication. All in all, I credit her for making it possible to complete in under 3 months in a chain of 5! I can wholeheartedly recommend John Hoole and Zoe in Brighton for anyone selling and buying a house.

Matthew · 29 April 2025

★★★★★ 5/5

Google

I highly recommend using John Hoole Estate Agents. From beginning to end Zoe was so professional and helpful, guiding us through the process of selling and buying. She made what can be a very stressful process pain free and it was so refreshing to use an agency that has a personal touch. 5 stars all round!

Lou · 5 August 2025

★★★★★ 5/5

Google

Hands down the best in Brighton! Look no further if you are searching for the right estate agent. We sold our flat with John Hoole and honestly couldn’t recommend them highly enough. We mainly dealt with Zoe and she was incredible; So organised and knowledgeable. She was so thorough with chasing up all parties during our sale/purchase. She went above and beyond to get us to the finish line during a very turbulent time in the market when I don’t think many other agents would have managed to. Zoe was also helpful in giving tips for finding our onward purchase, which ultimately meant we found the perfect place to move. Lastly- when selling your home you have to talk to your agent a lot and Zoe is lovely, kind and friendly so she was a breath of fresh air during a stressful time. I hope we don’t have to move anytime soon but if we did need to then we’d definitely be using John Hoole again. Thanks John and Zoe!!

Anna · 12 June 2023

★★★★★ 5/5

Google

We recently purchased our first property through John Hoole Estate Agents and couldn’t recommend them highly enough. Zoe was fantastic start to finish; helpful, friendly and very responsive.

Kate · 9 July 2025

★★★★★ 5/5

Google

My experience with John Hoole Estate Agents was fantastic. From the very first viewing, Zoe was professional, friendly, engaging and clearly took a personal interest in helping both me and the seller. The continued support throughout the whole process was nothing short of incredible - every single question or concern I had was answered promptly and comprehensively, and I was kept updated regarding the seller's position and progress. When the time comes to move on from this property, John Hoole will be my estate agents of choice, and very highly recommend them to others. Their personal touch and interest is incredibly reassuring.PositiveResponsiveness, Quality, Professionalism

Sam · 24 August 2022

★★★★★ 5/5

Google

John Hoole Estate Agents in Brighton went above and beyond our perceived idea of what an estate agent could do. We were relocating from Ireland and John and Zoe inspired such trust and confidence in helping us to secure our property and also went the extra mile in helping us through a difficult purchase due to Covid and the Stamp Duty changes. The solicitors John recommended; Dezrez were also a joy to work with and gave a fixed price quotation for the purchase. I would happily recommend them also. Without John and Zoe's help we would not be happily settled in Brighton and able to help with our grandchildren on a daily basis. We can only extend our gratitude once again!

David · 12 June 2022

★★★★★ 5/5

Google

John Hoole did a fantastic job in selling our new home to us this summer. They are quite simply the best estate agent in Brighton & Hove! It was a fairly long and arduous process for us to reach completion on our sale and purchase, taking nearly a year from the point of finding a buyer. We had numerous prior purchases aborted by sellers, and we viewed dozens of properties over the period, so we encountered almost every local estate agent in the area. We experienced the usual failings from the other agents we dealt with, either in responding to calls; or not making attempts to conclude a negotiation on price; in missing issues with their clients' intentions to sell; and even with our own agent who messed up on a basic key release. However, John Hoole were remarkably different. From the point of our initial contact on the property, we were introduced to Zoe and from that point onwards we felt we were being expertly managed at every stage. With Zoe facilitating the process so efficiently, it took just 6 weeks to get from acceptance of our offer through to completion. Zoe runs a robust due diligence process on the offers she receives, and is quick to spot any potential weaknesses in a chain. She regularly makes calls to other agents, solicitors and surveyors, so that she can understand the real root of any hold ups, and in order to keep things moving along. Zoe was friendly, courteous, and professional at all times, but also inquisitive and never afraid to challenge a position she was given. John Hoole stand out in the crowded Brighton & Hove real estate market as a very hard-working, ultra-efficient, and extremely ethical practice. We would certainly consider using John Hoole on any future property transaction we enter into (although in honesty we're hoping that we won't now need to, as Zoe helped us find the previously elusive Forever Home!). Thanks Zoe and John for providing such a great service and for getting our purchase over the line so efficiently!

Simon · 12 June 2022

★★★★★ 5/5

Google

Review for Zoe We were fortunate enough to be the buyers to a house that John Hoole were selling for their vendors. Having spent a year previously, buying and devastatingly losing houses, we have now gained a lot of knowledge/experience with the real estates, and the market, here in Brighton. We experienced a similar experience, 10 years ago, when buying our first home in Brighton, when we left London - only that took 3 years(!). With the above in mind, and the experience we have gained along the house-buying journey, we could not possibly rate, or recommend, John Hoole highly enough; they definitely shine above them all. They, Zoe Woodward (and John Hoole), are extremely professional, highly knowledgeable of the market, proactive, together with being ever so caring, and lovely to deal with, throughout the gruelling process that buying, and selling, is. Buying (esp), and selling, is a stressful, and vulnerable time and, due to our quite tough ride in finding our family home, we were pleasantly surprised, and grateful, that we were met with: genuine care, and support, in the process, constant contact throughout and helping to keep us calm and positive. This is something we have not found to this day previously. Such a high standard to this level is very rare and why they stand out above all the rest, and always will. They make you feel as though they are a friend, desperately wanting to assist you with their expertise. We were especially impressed, as we were not the sellers in this transaction. As the buyers, we have been previously made to feel that we were on the wrong side of the transaction - that being the buyer was not as important. However, Zoe ensured we were also also taken into consideration, updated throughout the process, whilst still making sure her sellers were first and foremost and completely happy their sale to us. Now, thanks to Zoe and John, we have our dream “forever home” and can’t thank them enough. So grateful Zoe (and John). You’ve been amazing 🙏

Christina · 12 June 2022

★★★★★ 5/5

Google

John and Zoe were so brilliant from day one, it was a huge relief and positive experience during what can be a very stressful period. We were selling a property for the first time so were very inexperienced and nervous but Zoe was calm, friendly and endlessly helpful throughout. We had an acceptable offer very quickly but it was really the quality of the service from Zoe in particular after this that stood out to me. She communicated brilliantly with our buyer keeping them up to date and stopping them worrying despite the delay as we found our onward purchase. On top of this she provided us with great practical advice on almost all aspects of both our sale and purchase throughout. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

James · 12 June 2022

★★★★★ 5/5

Google

We worked with Zoe at John Hoole and our experience was frankly excellent. Our previous experience of agents has often been hard work with constant chasing, poor service and tall tales of marketing prowess and endless lists of prospective buyers. With Zoe we got exactly the opposite. A pragmatic and straightforward appraisal, excellent communication throughout and unbiased advice geared towards meeting our goals rather than a sale at any cost. No hesitation in recommending John Hoole at all.

Michael · 12 June 2022

★★★★★ 5/5

Google

What a pleasure to buy a house with Zoe & the team at John Hoole! Zoe was friendly, professional, always available, and willing to help. She was supportive through the tough stages of the process, her co-operation and attention to detail were excellent, she really does care and made the buying process feel like a partnership between myself and the vendor. Thank you Zoe for your excellent service. I couldn't recommend this estate agency enough

Kate · 12 June 2022

★★★★★ 5/5

Google

What an amazing estate agent. When do you ever hear that? It’s Zoe and John at John Hooles Estate agent. There are no silly waiting messages on the phone, no chatting to someone random who hasn’t got a clue what is going on with your case. They keep each other up to date so you can talk to either of them too. Zoe was so proactive and helpful. We heard from our sellers estate agent that it was her that got everything moving and was talking to agents and others involved right up and down the chain. I believe it, she was so great at getting things moving and I trusted her to advise on what we ought to be doing next. You don’t realise how much contact you have with your estate agent, until you sell. So make sure you find someone you like. They are both lovely people and so unlike other estate agents I have dealt with before. Such a breath of fresh air. If you are looking to sell they are the ones to do it for you. Their rates are very reasonable too and there are no hidden costs. At least there is one part of the process that can be nice and straight forward.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 24 August 2021

★★★★★ 5/5

Google

We bought current home from John Hoole last year. After months of struggling to even get viewings with some agents, we phoned John after seeing his signage and he met us 10 minutes later! From then on, John and Zoe were an absolute pleasure to work with and helped us with many things outside their remit! (Honestly, thank you both so much). I'd highly recommend John Hoole to anyone selling their home, we'll certainly be in touch when we're ready to move.PositiveResponsiveness, Professionalism

Tara · 24 August 2021

★★★★★ 5/5

Google

A very positive experience from start to finish. Both John and Zoe were friendly and approachable, and we had full trust in their advice and judgement throughout the selling process. They kept us fully informed of viewings they'd arranged and also regularly provided feedback from potential purchasers. They responded promptly to all of our queries leading up to the sale and on occasion proactively contacted the relevant parties to ascertain what progress was being made. We have no hesitation in recommending them to anyone considering selling their home.PositiveResponsiveness, Quality, Professionalism, Value

Carla · 24 August 2021

★★★★★ 5/5

Google

I sold my house just before lock-down through John Hoole. Their being locally-based and independent certainly made a difference. Zoe "weeds out" viewings that are unlikely to lead to a sale and I had only one or two views (ie disruptions!) a week and four or five offers, whereas my neighbour over the same time using another agent had 10-20 viewings a week and no sensible offers at all. As well as being a source of excellent knowledgable advice, Zoe was always patient and supportive when I was anxious or doubtful and explained things gently in a way that I could understand (better than my solicitor) which made all the difference to my life while trying to sell. I cannot recommend John Hoole Estate Agents highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 12 June 2021

★★★★★ 5/5

Google

We chose John Hoole for several reasons: 1. Right from the start I got through to them easily and arranged initial introduction and valuation straight away, another agent I tried took days and several calls to even arrange a valuation, then turned up late. 2. I liked that they were small (just John and Zoe) and thought I would therefore be able to always talk to someone who knew my situation in detail. 3. Gave some honest advice about removing clutter and how best to present our house. 4. They gave some assurances that they would be on the ball with the detail of any chain I might get into, and because I was separating from partner and therefore we were trying to buy 2 places, this was an important plus point for us. All the above proved to be true, and when I look back this was a decision I felt we got totally right, We went under offer at the end of the first week on the market, not quite at asking price but pretty close to it, and although there were a few tense moments with the buyer wanting to proceed quickly and us not being ready we eventually completed 4 months after accepting the offer. We mostly spoke to Zoe and she was very aware of our situation and knew the entire chain from top to bottom, she mailed all the other agents involved so everyone was aware and updated it as we went along. All in all I can completely recommend John Hoole and I would use them again.PositiveResponsiveness, Quality, Professionalism, Value

Mathew · 12 June 2021

★★★★★ 5/5

Google

John and Zoe were fantastic to work with in selling our Brighton flat. They had excellent communication with us throughout the process and, despite some serious and complex roadbumps on the way (not of their making!) they kept us up to date, and stayed on our side until we had satisfactorily completed. Zoe in particular was great at keeping things moving when things were stalling on the chain. Would definitely recommend.

Jon · 12 June 2022

★★★★★ 5/5

Google

I simply cannot recommend John and Zoe highly enough. They are not only the most experienced, knowledgeable, honest and decent agents I have dealt with, but they directed my sale professionally and diligently and with such care and kindness. They went above and beyond with what was a particularly frustrating situation. I live a long way from Brighton and my property had already been on the market for over a year with various leaking issues when they took it on and yet this did not phase them. To say I will be eternally grateful to John and Zoe for selling it, and at such a good price, is an understatement.

Simon · 15 December 2024

★★★★★ 5/5

Google

The team at John Hoole were fantastic, Zoe was handling the sale and an incredible source of knowledge and practical wisdom. As a first time buyer the process can feel especially daunting and opaque. Naturally there were some minor obstacles, completely unavoidable by the seller, and Zoe was excellent at communicating the situation and keeping us all at ease as we navigated through. I spent an enormous amount of time searching for my first property and have dealt with a huge number of Brighton estate agents, the service at John Hoole gave me faith back in the profession.

Juice · 12 June 2020

★★★★★ 5/5

Google

We recently sold our house with John Hoole estate agents. Their were a few problems with our buyers property which was out of their control, but both John and Zoe kept us informed throughout. Both John and Zoe were professional, polite and friendly. They were always their for us with the relevant information. We would highly recommend John Hoole estate agents. Both John and Zoe were superb.PositiveProfessionalism

Paul · 12 June 2022

★★★★★ 5/5

Google

I can’t recommend John Hoole Estate Agents highly enough. I’ve used other estate agents in the past and my experiences have been pretty poor to say the least. Working with John Hoole has completely turned my opinion around. The service I received from John and Zoe has been incredible, extremely helpful, very professional and they definitely went above and beyond what was necessary. At a very difficult time for me, they helped to take away a lot of the challenges I faced, it’s definitely five stars from me!

Emily · 13 June 2019

★★★★★ 5/5

Google

John Hoole have helped us to buy and to sell a property and our experience on each occasion was excellent. On the first occasion, the purchase went through without problem and everything was managed extremely efficiently. On the second, the sale was much more complicated due to complications with the lease once we had found a buyer. Zoe was very helpful in keeping dialogue open between ourselves and the buyer and keeping the process moving, enabling us to reach a fair compromise and ensuring a positive outcome in the end. Very happy with their service and would certainly use them again.

Charlie · 13 June 2019

★★★★★ 5/5

Google

We couldn't recommend John Hoole Estate agents more. They are local, which is always a bonus and provide a really personable service. We were first time buyers and Zoe was simply wonderful at guiding us through the process and pushing things along when it got a bit stuck! We will certainly come back to John Hoole Estate Agents when the time comes to move on again and can't thank them enough for helping us move into our lovely new home!

Rowan · 13 June 2018

★★★★★ 5/5

Google

From the moment John first showed us round what is now, our new house, the experience with John Hoole Estate Agents has been great. During the viewings they weren't in any way pushy, very helpful and quick to find out any answers to questions they didn't have to hand. Throughout the sale process Zoe was great, kept on top of all developments and was brilliant at chasing everyone in the chain to get things moving. I'd happily recommend John Hoole to anyone looking to buy or sell with confidence.

Paul · 13 June 2018