John Hilton and Co Brighton reviews

★★★★★ 5/5

Google

One of property manager Michael went above and beyond to help out after office hours on a Saturday night, absolutely grateful. Forgot to mention, one of the agent who has been in charge of our property, Kimberley has been super helpful and responsive in terms of assistances since we have started renting our property from late 2022. As our contract is slowly coming to an end I appreciate all the help and supports she has been providing us, as troubling as some of the issues were she has been doing her best to communicate with us. Thank you

Jacky · 22 November 2023

★★★★★ 4/5

Google

Kimberley has been a great estate agent and has helped to make our time at the property a lot smoother. We had a lot of renovations in our student house and were left with only 1 bathroom most of year but she was great in giving us plenty of notice and coming to check on any queries we had! Thank you Kimberley!

Georgina · 24 September 2024

★★★★★ 5/5

Google

Lauren is a great property manager who communicates well and is efficient and willing to help out getting practical things done and finding solutions to issues. I have been very pleased since transferring to John Hiltons.

Louise · 10 August 2025

★★★★★ 5/5

Google

As Students, letting through John Hilton has been a great i would reccomend them to any other students looking for housing they are far better than Brand Vaughn. In particular our estate agent Kimberley has been amazing, she is lovely ! and has sorted any issues for us very quickly which is rare in student housing .

Lydia · 10 November 2024

★★★★★ 5/5

Google

We have recently started renting a flat through John Hilton and have found the service to be great and friendly. Jake has been helping us throughout the process and has been so helpful, kind and efficient. We had had some difficult experiences with other agents and John Hilton were a completely different experience which has made the stressful process of the moving so much more manageable. Thank you and particularly thank you to Jake.

Francesca · 11 May 2025

★★★★★ 5/5

Google

This is a review for John Hilton sales located in Rottingdean. I decided to place my property on the market with John Hilton. The house sale being part of the process of my relocation to Australia. I decided upon John Hilton based in Rottingdean, East Sussex. The team at John Hilton's ensured that throughout the process they are extremely professional. However, it was their level of support and their friendly manner, that for me really exceeded my expectations. I would like too especially thank the following staff: Tom Coffey. Tom was my primary contact in regard to the sale. I could not recommend Tom any higher. Amazingly friendly, very supportive, always willing to assist. Tracy Ewington. Tracy was fantastic. Each time I rang with a concern, Tracy provided the support I required, chasing anything outstanding, soothing my concerns. If you are contemplating placing your property on the market, and you are looking for an Estate Agents that supports you during the process, that are incredibly friendly, and thoroughly professional, then I believe John Hilton is the perfect fit.

Perry · 20 June 2023

★★★★★ 5/5

Google

I've owned property in Brighton for a few years and John Hilton are the most professional, responsive estate agents I have dealt with having worked with two other companies in the past. Lauren Gibson has been a pleasure to deal with, she has gone above and beyond and always deals with any queries I have efficiently and promptly.

Martha · 9 September 2025

★★★★★ 5/5

Google

We sold our flat with John Hilton and were very happy with the service. During what can be a stressful time with multiple parties involved we felt most informed and communicated with by John Hilton. They also produced very good marketing materials for our property. Would recommend if you’re selling in the Brighton area, in particular Marius was fantastic.

Laura · 20 May 2024

★★★★★ 5/5

Google

I have rented out several student and young professional properties in Brighton for over 12 years and have worked with various letting agents. Very satisfied with the excellent service from the John Hilton team, with a special mention for Jo Ann, who goes above and beyond to get things done while maintaining her highly appreciated personal approach; and to Sadiya, who has only recently started managing my properties but in that time I have found her to be incredibly approachable, proactive and helpful.  Would recommend John Hilton services to any landlord.

Judith · 2 April 2026

★★★★★ 5/5

Google

Selling or buying a house in Brighton, we've done both with John Hilton and there were brilliant both times. Fast, diligent, no nonsense. Both times we had very fast turn around and they managed to make it happen. They are great at handling worried buyers and respond quickly with calls and emails to all questions. Special thanks to Tracy who was great at looking after us in both purchase and sale.

Liam · 20 June 2023

★★★★★ 3/5

Google

We’ve had issues getting problems resolved since October, everything taking almost a month to be addressed - but spoke to Zach today who was incredibly helpful and got it sorted

Daisy · 2 April 2026

★★★★★ 2/5

Google

Currently living in a shared house with uni students and as much as we love this house there has been a recent occurrence which the agents have simply not taken seriously. Our hob is broken and we made a complaint 3 days ago. When we called the emergency out of hours the women urged us not to use it as it is a gas hob and continues to spark when nothing is lit. She said that the issue would be put through immediately and someone would be round in the morning to fix it. Following morning, nothing. I rang and someone told me they’d call me back in 10 minutes. Never called back. Following day called again, got told they have left a message for the repair man and are waiting for a response. Then got a call later saying someone might be round this afternoon or tomorrow morning. No specific time or anything. The house came with no appliances ie microwave, toaster, kettle, bin, or vacuum and mop. So we rely on the hob to cook if not using the oven. You would think they would act urgently seeing we use the hob 90% of the time to cook but no. They suggested “we get a takeaway” lol are you going to pay for it? Actually disgusting that weve now gone 3 days with no hob and no time or any sort of reassurance relating to our issue, not worth close to £700 pp a month. EDIT: the out of office company contacted me to apologize and gave me a gift voucher for deliveroo, the man on the phone I believe his name was Aaron was very apologetic. After contacting John Hilton a few times someone did end up coming and fixing the issue, it is to be noted that the company for out of office is not John Hilton themselves BUT this is the company that they have hired for their tenets to contact.

Zoe · 20 June 2022

★★★★★ 5/5

Google

The whole team at John Hilton are kind, efficient and passionate about what they do. I have rented properties out as well as recently selling through them recently. They are warm and friendly, easy to talk to and really care about a quick, smooth and thorough process. Marius has always been more than helpful, with all my many queries over the years. He has been a great support when I have had to make difficult decisions. Tracy is so efficient, she is fully trustworthy and gets things done! The whole team is down to earth and knowledgeable and I feel so grateful for all their hard work, especially in these two difficult years. Thankyou!

Sevanti · 20 June 2022

★★★★★ 5/5

Google

Me and 5 others rented student accomodation through John Hilton - and our agent was Kimberley. Kimberley was really kind and helpful whenever there was an issue and communicated well with us whenever we needed anything. She helped on many occasion to make sure everything was okay with the house and always chased up things swiftly. Thank you for all your help :)

Emily · 23 September 2023

★★★★★ 1/5

Google

ANY STUDENTS DO NOT USE JOHN HILTONS! I have just been through the worst process with this estate agent to get our deposits back. Our tenancy ended on august 21st and now nearly 4 months later have we just received most of our money back. This company give students no support, even though they are meant to be agents for both parties. There is no respect for students as we had emails and phone calls ignored for weeks on end and parents had to get involved in order to get answers.NegativeResponsiveness, Professionalism

Maisie · 20 June 2021

★★★★★ 5/5

Google

John Hilton’s were the agents for the vendors of our recently purchased property. The purchase process proved, through no fault of the vendors or John Hilton’s, very challenging lasting from February to November. Throughout this time we found Hilton’s extremely responsive, clear and honest, especially Tracy and Tom. This was a difficult and highly stressful time for us but Hilton’s treated us with respect, kindness and understanding.in every interaction. We cannot commend them highly enough even though we weren’t actually their clients! Were we ever to move again (perish the thought!) we would certainly use John Hilton’s.PositiveResponsiveness, Quality, Professionalism

David · 20 June 2021

★★★★★ 5/5

Google

By far the best estate agents I have been with, as students we found John Hilton’s always so helpful when we had any issues, they were quick with communication and they value their tenants. The staff are so lovely, especially Catrina who ensured our tenancy ran smoothly. I would definitely recommend John Hilton to any students looking to rent!

Ashley · 24 August 2023

★★★★★ 5/5

Google

We had a very positive experience with John Hilton Estate Agent. Tom was very helpful and supportive throughout the process and all our request and inquiries has been meet with utmost respect and professionalism.

Hosam · 12 December 2024

★★★★★ 5/5

Google

Frankie has been brilliant at replying to our issues with the house and getting things sorted with speed to help the whole process as first time renters be as easy as possible. Thank you!

Libby · 19 November 2024

★★★★★ 5/5

Google

Sold our flat through John Hilton and their service from start to finish was impeccable. Friendly, professional and there to help when needed. Many thanks to Tom and Marius in particular. Thoroughly recommended.

Peter · 26 November 2024

★★★★★ 2/5

Google

Seem to be worth while working with if you're selling but avoid if you're renting. My landlord moved mid tenancy so had no choice but to work with JH. Rent went up £100 and was given 3 weeks notice on the increase. £120 is deducted from deposit for an inventory. Pretty dishonest and completely unclear. Can't reply to your response, so shall do here. 1. We have not ran into each other in my place of work? This review is about the moving out process for which I forewarned I would do. Not sure why there is confusion. 2. My boyfriend had moved out by that time, it has been single occupancy since 2016. I am good friends with the landlord and know that the request was yours not hers. My landlord is also the gran of my ex boyfriend... 3. I am in work and not taking personal calls so have emailed you. Unless communication is only regarded as communication on your own terms, like everything else? 4. Not sure why you're adding that you've helped me out with contractors like you've gone out your way, as a letting agency that is literally your job. 5.The fact that this is public and your only thought that your job would be easier if all deposits could be returned, shows how little you are focused on customer satisfaction. This is not misleading, this is very much what has happened over the course of the last week.

Hazel · 20 June 2020

★★★★★ 5/5

Google

What can I say about John Hilton's? They have been truly amazing throughout a very complicated sale, which they were involved with. All the staff are highly professional and very friendly. They make you feel like one of the family. Marius was the agent in charge and he worked tirelessly on this difficult sale, and I can not say enough thank yous for what he has done for me. I never had to wait for a reply and I knew he would action anything urgent without delay. He is also extremely calm in a crises and very patient. He was my rock through this dinosaur of a sale and I thank him for that. I would give this agency more than 5 stars if I could. Big thumbs up to Hiltons and the star that is Marius!! Carey

Carey · 20 June 2020

★★★★★ 5/5

Google

Megan O'Hara is hands down the best property manager we have had. She is both assertive and understanding, two qualities that I think are essential when dealing with someones home which happens to be another persons house! Megan's replacement (Kimberley Golds) also displays these same qualities in abundance and is a great addition to JH. Also, thank you very much to Catrina for initially showing us our new home!

Rosa · 20 June 2022

★★★★★ 1/5

Google

horrible viewing and application process system. my friends and i viewed a property, and not only was the woman showing us around extremely rude and made comments, she also said racist comments when asked about how international students could pay rent. Additionally, when we called to put a deposit down on a different house, they gave the applications to another group despite us calling in first and ready to put down a deposit, when asked why they didnt send us an application they didnt have an answer, we were left for hours without an application. Awful experience and extremely rude. If I could give 0 stars i would.

Evphoricd · 3 December 2024