Trusted Agent profile · Brighton

Fox and Sons Lettings Brighton reviews

4.5

★★★★★ Excellent

307 reviews across 1 platform

9-10 Bristol Road, Brighton, BN2 1AP

Fox and Sons Lettings's office in Brighton, at 9-10 Bristol Road, is rated 4.5 out of 5 across 307 reviews on 1 platform, including 307 Google reviews rated 4.5.

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4.5 / 5

307

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Brighton office, from every platform, shown as written. First names only.

5/5

Google

Fox and Sons have been great in dealing with my letting enquiry. From arranging a speedy move-in date, to being there to answer the phone with any queries we have. Couldn’t recommend any more! Especially thank you to Archie who has been there every step of the way ❤️

Shannon · 16 December 2025

Agent replied · 16 April 2026

Thank you for your kind words! We are thrilled to hear that your experience with Fox and Sons has been great. It's our priority to provide excellent service and we are glad to know that Archie has been there for you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Ed and team went above and beyond for the sale of my late Father's home in Brighton. Communicative, responsive, reliable, professional and trustworthy - in what turned out to be a lengthy and resource intensive process. Would recommend if you are looking for an Estate Agent who supports you throughout the whole process and offers a fair agreement. Thanks again.

Kieron · 11 September 2026

Agent replied · 11 October 2026

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I recently sold my home with Fox & Sons Kemp Town, and it was a very positive experience. Ben made a great impression on the valuation visit, leaving me with the feeling that the team would put lots of energy and effort into selling my …

Sophie · 16 December 2025

Agent replied · 16 April 2026

Thank you for trusting Fox & Sons Kemp Town with the sale of your home! We are thrilled to hear that our team provided a positive and professional experience. Our goal is to always deliver exceptional service and we're grateful for the recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

First time to rent via Fox and Sons, Ajay was the agent who looked after me during the process, he was very helpful, caring , creative and cooperative. I was looking for one bedroom in kemptown I was lucky enough to get him when viewing 2 apartments which were not what I exactly needed. Once Ajay recognized my criteria he perfectly understood what I wanted and found another apartment for me ( just what i was looking for including the price, the location and description) he was professional and efficient and responded to my messages even out of hours till i got the apartment and arranged with the landlord to change some stuff in the apartment to meet my family needs. I really appreciated his huge effortt and i am 100% satisfied with his and Fox & Sons services!

Ahmad · 10 November 2024

Agent replied · 10 December 2024

Thank you so much for your wonderful 5* review Ahmad! We're thrilled to hear that Ajay was able to assist you so effectively and find the perfect apartment for you. Your satisfaction is our top priority, and we appreciate your kind words. Best regards, Lucy, Customer Relations Team

5/5

Google

Marvin was really quick and clear throughout the whole process, Very professional and was a massive help!

Eden · 11 July 2026

Agent replied · 11 October 2026

Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

I visited the branch to proceed with moving into my new property, but the experience was very disappointing due to the conduct of a staff member. She incorrectly calculated the rent and, when I politely raised the issue, responded rudely, insisted she was correct, and aggressively snatched the paper out of my hand. The error, around £1,000, was later confirmed, but she dismissed it and continued to argue. Although she apologised after escalation to the branch manager, her response was defensive and dismissive. We have also faced ongoing issues with poor organisation and communication, including being asked to repeat steps and sign documents multiple times due to internal errors.

Panemedia · 19 March 2026

Agent replied · 16 April 2026

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Our experience with Fox and Sons, Bristol Rd, Brighton has been nothing short of fantastic, thanks to the amazing team of Ajay and Katie. We were in a tight spot, needing to find a house quickly, and Ajay was the first person we met, he was the letting negotiator. He was incredibly friendly and helpful, understanding our urgency, and immediately set the wheels in motion to help us secure a property that was perfect for our needs. Once we found the house, Katie stepped in to guide us through the policy procedures. She was extremely knowledgeable and made sure all the paperwork and formalities were handled smoothly and efficiently. Their clear explanations and attention to detail gave us confidence and peace of mind during what could have been a stressful process. Both Ajay and Katie went above and beyond to ensure that everything was arranged quickly and accurately, and we couldn’t be more grateful for their help. Their combined efforts turned a potentially challenging situation into a seamless and positive experience. If you’re looking for a letting agency that is both professional and compassionate, I highly recommend Fox and Sons and especially Ajay and Katie. Thank you both for making our renting experience so easy and stress-free!

Allen · 25 September 2024

Agent replied · 25 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently had an exceptional experience with Fox and Sons on Bristol Rd, Brighton, despite being out of town during the entire process! The outstanding teamwork and dedication of Ajay and Katie made finding and securing a new home a seamless and stress-free experience. Ajay and Katie expertly guiding me through the paperwork and policies with meticulous attention to detail. Their clear communication and reassurance ensured a hassle-free process, even from a distance I'm impressed by the professionalism and personal touch Ajay and Katie brought to the table. I really recommend them!

Jerald · 25 September 2024

Agent replied · 25 October 2024

Thank you Jerald for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

It's a great experience with fox and sons,Bristol road branch, In an arge of searching a rental apartment from the past two months number of agents and agency tried viewing done multiple houses but with fox and sons I must say the experience was exceptional! Ajay George, from letting department, went above and beyond in every aspect of the process. From the very first meeting, Ajay was professional, punctual knowledgeable, and extremely responsive to all my questions and concerns. He made the entire process smooth and stress-free, always keeping me informed and offering valuable advice. His attention to detail and commitment to providing excellent service truly set him apart. I felt confident and reassured every step of the way, thanks to his dedication and expertise. If you're looking for a reliable, friendly, and efficient team,for property related,Fox & Sons is the way to go, and Ajay George is a standout professional. Highly recommended fox and sons and Ajay George for lettings ,

Binil · 25 September 2024

Agent replied · 25 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Binil! Kind regards, Lucy, Customer Relations.

5/5

Google

Very glad I chose Fox and Sons to market my property in Kemptown. The whole process from valuation to completion went smoothly and painlessly. Excellent service - thank you Edward.

Russell · 26 March 2026

Agent replied · 16 April 2026

Thank you for choosing Fox and Sons to market your property in Kemptown! It was a pleasure helping you throughout the process and we're thrilled that everything went smoothly. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had a fantastic experience engaging with Fox and Sons when renting a property in Brighton. Special acknowledgement to Mr Ajay George and Mr Aaron Chohan was incredibly friendly and helpful, understanding our urgency, and immediately set the wheels in motion to help us secure a property that was perfect for our needs. Thank you both for making our renting experience so easy and stress free. Thank you Fox and Sons. Highly recommendable! Excellent service.

Arunkumar · 3 December 2024

Agent replied · 10 December 2024

Hello Arunkumar, thank you for your fantastic 5* review! We're delighted to hear that Ajay George and Aaron Chohan were able to make your renting experience in Brighton so easy and stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Marvin has been a great support through our business mortgage. Looking forward to do more business with your support. Wishing you all the best Marvin and Fox and sons.

Inoka · 2 April 2026

Agent replied · 16 April 2026

Thank you for trusting us with your business mortgage, we are thrilled to have Marvin as part of our team. We are excited for what the future holds and look forward to continue supporting your business. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

I had a disastrous experience buying my house with Fox and Sons. Utterly incompetent and unhelpful. If they were the last property agent on Earth I would still not work with them again. Years later they are spamming my email and making lots of nuisance calls. I have never signed up or agreed for them to contact me. They must be really desperate.

George · 11 July 2026

Agent replied · 11 October 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Great service from Ugurcan throughout the process of renting a lovely flat thru Fox and Sons Kemp Town. Friendly, well-informed and efficient, Ugurcan dealt with everything promptly and carefully, ensuring I was able to collect the keys 'on time', within just a couple of weeks of making an offer. Thank you!

Tom · 20 September 2026

Agent replied · 11 October 2026

Thank you for choosing Fox and Sons Kemp Town for your rental needs! We're thrilled that Ugurcan was able to provide you with friendly, well-informed, and efficient service. We strive to make the process as smooth and timely as possible.Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I’m currently in the process of buying a property, and I’ve had a very positive experience so far with Fox & Sons Kemp Town. Both Marvin Smith and Ed have played a big role in supporting me throughout the process. They have been very helpful, responsive, and professional at every stage. As a first-time buyer, their guidance has made things much clearer and less stressful. I really appreciate their support and would definitely recommend their services.

Gülperi · 26 March 2026

Agent replied · 16 April 2026

"Thank you for sharing your positive experience with Fox & Sons Kemp Town! We are thrilled to hear that Marvin and Ed have provided you with helpful, responsive, and professional guidance throughout the home buying process. Congratulations on becoming a first-time buyer, and thank you for recommending our services. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I was hesitant about coming for a mortgage appointment at first after seeing 4 different private brokers but eventually caved and went into branch. Marvin was really helpful and went the extra mile to sort the mortgage on the flat i wanted …

Yushin · 16 November 2025

Agent replied · 16 April 2026

Thank you so much for your kind words! We are thrilled that Marvin was able to exceed your expectations and secure a great mortgage rate for you. We are committed to providing excellent service and look forward to being your trusted partner for all your future mortgage needs. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Joe, Ed, Ben and the team at Fox & Sons Kemptown are a great team to deal with and provide regular updates to help sell my property.

James · 26 March 2026

Agent replied · 16 April 2026

Thank you for your kind words! We take pride in providing exceptional service and keeping our clients informed throughout the selling process. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you Marvin for all your support throughout my 2nd mortgage. Marvin is knowledgeable, efficient and very helpful as always. Real asset to Fox and sons.

Ruchitha · 2 April 2026

Agent replied · 16 April 2026

"Thank you for your kind words! It was a pleasure working with you on your 2nd mortgage. We take pride in having knowledgeable and efficient agents like Marvin, and we appreciate your recognition of his hard work.Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had an excellent experience with Marvin Smith. From start to finish, Marvin was professional, knowledgeable and incredibly supportive! Don't bother going anywhere else!

Alex · 16 March 2026

Agent replied · 16 April 2026

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Hi Fox and Sons Agents, With great pleasure and joy I am writing this. Thanks for your great support and help for finding a house for our family. Especially, Mr.Ajay George was excellent, informative and helpful throughout the whole process. He explained everything in detail about the housing procedures and responded to emails & phone calls as dealing with any matters. Without any doubt, I recommend using their services.

Allen · 3 November 2024

Agent replied · 10 November 2024

Thank you so much for your wonderful 5* review Allen! We're thrilled to hear that Ajay provided excellent support and made the process smooth for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Big thanks to Marvin Smith, Marvin made my mortgage experience stress free, he was professional, responsive and explained everything clearly - Highly recommended

James · 16 March 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! It was a pleasure working with you and I am thrilled to hear that your mortgage experience was stress-free. I appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Georgijis has been my broker for the past 3year now, and I cant fault him or wished to change him for anything, he has been top notched in all remifications, he's always on top of his job, even reminds me when I tend to forget some vital infos. Georgijis is my go to person when it comes to any sort of mortgage issues, due to his proficiencies and professionalism, I have recommended him to all my colleagues and friends who are finding it hard to get a good broker. Currently he's processing my two properties re-mortgages and I am so relax because he will get the job done without an iota of issues. I would recommend Georgijis to any human willing to proceed with mortgages either new or old in the property world. lastly=- THANKS YOU GEORGIJIS FOR EVERYTHING, YOU A STAR :-)

QueenT · 29 March 2024

Agent replied · 26 August 2024

Many thanks QueenT Fuby for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Archie is as really brilliant, from viewing to signing the lease. He was always prompt and helpful which made the process nice and smooth

Luke · 16 February 2026

Agent replied · 16 April 2026

Thank you for your kind words, we are glad to hear that Archie provided you with exceptional service during your lease signing process. We strive to make sure our customers have a smooth and pleasant experience working with us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

A very reliable service! Thank you to Georgijs Levins, me and my family have our dream home and we received the highest quality service from him as a mortgage advisor he is definitely passionate about this job ! Incredible work when it comes to remortgage as after the two years we also chose him to be our advisor and he did an exceptional work as well as very organised. I strongly suggest to have him as your advisor as he will do everything in his power and over the limits to please his clients ! The communications is the key he just knew exactly how to approach every situation and we are so pleased with this! We are glad that we had to work with you and we are looking forward to working with you in the future! Thank you once again !

Daniela · 29 January 2024

Agent replied · 26 August 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future Daniela. Kind regards, Lucy, Customer Relations.

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