Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn’t recommend Marvin enough! ⭐️⭐️⭐️⭐️⭐️
We honestly cannot thank Marvin enough for all his help and support throughout our mortgage journey. He has been so kind, patient and helpful from start to finish, always taking the time to explain everything and put our minds at ease.
When our original mortgage application was unfortunately rejected, we were understandably really stressed, but Marvin was fantastic at keeping us calm and immediately looked at our options to find us the most suitable lender. He worked so hard to make sure we could continue with our purchase and made what could have been a very stressful process feel so much easier.
He has always been incredibly responsive, even replying to us on his days off, which really showed how much he genuinely cared about helping us. We never felt like just another client and always felt supported throughout.
Thanks to Marvin, we now have our formal mortgage offer and are one huge step closer to getting the keys to our first home! 🏡
We are so grateful for everything he has done for us and would 100% recommend Marvin to anyone looking for a mortgage adviser. Thank you so much! ❤️
Leah · 11 September 2026
Agent replied · 11 October 2026
Thank you so much for taking the time to share your experience with Marvin! We are thrilled to hear that he went above and beyond to help you secure a formal mortgage offer and make your first home dream a reality. His dedication, patience, and genuine care for his clients is what sets him apart. We are lucky to have him on our team. Thank you for your recommendation, we truly appreciate it! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleUgurcan was exceptional in his customer service. A very polite young man. Ugurcan was patient and took his time to explain everything thoroughly. This is what clients need. He returned all my calls without fail. I was surprised when he told me his age, because I asked him. Sounded like he had been doing his job for quite a few years. I cannot recommend him enough. Devi Charity
Devi · 20 September 2026
Agent replied · 11 October 2026
Thank you for the amazing review! We are so glad to hear that Ugurcan provided exceptional customer service and exceeded your expectations. Our team takes pride in providing thorough explanations and prompt communication. We are lucky to have Ugurcan's expertise and dedication. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTed was by far the standout agent we dealt with during our Kemptown search.
I actually dropped into the branch unannounced and he immediately gave me his full attention, putting everything else aside to help. He took the time to properly understand what we were looking for and offered thoughtful, practical advice rather than simply sending listings.
He was generous with his time, proactive, and genuinely engaged throughout. In a market where that level of service is rare, Ted is a real credit to the Kemptown team. I would highly recommend him!
Mary · 11 May 2026
Agent replied · 11 October 2026
Thank you for your kind words, it means a lot to us! We take pride in providing exceptional service and we're glad to hear that Ted went above and beyond to assist you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely great group of staff working here! The team on Lettings were so helpful and made my first move so easy! Ted was amazing from the start with showing me the property and advice with all the paperwork and sorted everything swiftly and smoothly!
Ella and Morgan where brilliant as well while Ted was on annual leave.
Thoroughly recommend them if youre thinking of moving!
George · 11 August 2026
Agent replied · 11 October 2026
Thank you for the kind words! We are so happy to hear that our Lettings team was able to make your first move a smooth and easy process. Our staff, including Ted, Ella, and Morgan, always strive to provide excellent service and we are thrilled to have earned your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had an amazing experience with Marvin and couldn’t recommend him highly enough.
He managed to reduce our monthly payments from £1176 down to just £362, which made a huge difference for us. On top of that, he was able to port our existing mortgage over, saving us around £4,500 in mortgage redemption fees.
The whole process was smooth from start to finish. Everything we needed was prepared almost instantly whenever we asked, which really took the stress out of it all.
Super easy to speak to and genuinely great to work with. Everything was explained clearly and transparently, and we were shown all available options. Not only that, he went the extra mile to find us an even better deal than we expected.
Also a big thank you to Ed, who helped with the sale of our current home. He managed to secure an offer that not only met but exceeded our expectations.
A great team and a top service all round. Highly recommend Marvin and Ed!
Rafi · 12 April 2026
Agent replied · 16 April 2026
Thank you so much for sharing your experience with us! We are thrilled that we were able to provide you with such a positive and stress-free experience. It was our pleasure to help you reduce your monthly payments and find the perfect mortgage option for you. Our team works hard to exceed our clients' expectations and we are so glad we were able to do so for you. Thank you for choosing us and recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy husband and I have recently completed our remortgage process, and we are incredibly grateful for the help and support we received from Marvin Smith.
From start to finish, Marvin made the entire process feel smooth, straightforward, and stress-free. He was always professional, responsive, and very clear in explaining each step, which gave us great confidence throughout the process.
What could have been a complicated and time-consuming experience turned out to be effortless thanks to his expertise and guidance. We truly appreciated his patience and dedication in helping us secure the best outcome.
We would highly recommend Marvin to anyone looking for a knowledgeable and trustworthy mortgage adviser.
Thank you again for all your support!, Desislava & Nikolay
Desislava · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! At our company, we strive to make the mortgage process as smooth and stress-free as possible. We're glad that Marvin's expertise and dedication helped you secure the best outcome. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe remortgaged a property and Marvin Smith was fantastic with his advice and support. He clearly guided us through the process and was even on hand to help clarifying information with the solicitors when there was a bit of difficulty. A big thank you to Marvin for all of his help!
Kirsty · 20 September 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had an excellent experience with Marvin, my mortgage advisor. From start to finish, Marvin was professional, knowledgeable, and incredibly supportive. He took the time to explain everything clearly, answered all my questions with patience, and made what could have been a stressful process feel smooth and manageable. His attention to detail and commitment to finding the best solution really stood out. The staff were also very friendly and welcoming, which made the whole experience even more positive. I would highly recommend Marvin and the team to anyone looking for reliable and friendly mortgage advice.
Simone · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are thrilled to hear about your positive experience with Marvin and our team! We pride ourselves on providing excellent service and making the mortgage process stress-free for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently moved out of our property, but during our tenancy Danielle Gillam was great. Whenever we had any issues or needed repairs, she responded quickly and handled things efficiently. She was always respectful, approachable, and easy to communicate with.
Ella Earthey was also very friendly and polite when we moved out and dropped the keys, which made the process easy.
Overall, a really positive experience.
Eniola · 11 May 2026
Agent replied · 11 October 2026
Thank you for your kind words! We are dedicated to providing outstanding customer service, and we are thrilled that Danielle and Ella were able to make your tenancy and move-out process smooth and hassle-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am selling my flat through Fox & Sons and I am happy with service. Selling flat where I live is not easy (compared to selling house) but they did find me a buyer. All suff there is very lovely too.
Huge thanks to Marvin who is our mortgage broker and got us a mortgage for a new house. Our case was quite complicated but Marvin managed to help us out.
Monika · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Fox & Sons and our team, especially Marvin. We always strive to make the process as smooth as possible, no matter the circumstances. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA Fantastic Team Who Made Selling Our Home So Much Easier
We would like to say a huge thank you to Ben, Ed and the entire team at Fox & Sons, Kemptown Branch, for everything they have done to support us through the sale of our home.
The whole team have been absolutely amazing from start to finish, and we genuinely cannot thank them enough for all their hard work, professionalism and commitment throughout the process.
Selling a home can be stressful, emotional and, at times, unpredictable, but Ben, Ed and the team did everything they could to make the experience as smooth and straightforward as possible. They kept us informed, responded to our questions and worked incredibly hard behind the scenes to keep everything moving.
What stood out most was how approachable, friendly and supportive everyone was. We always felt that our sale mattered to them and that they were genuinely invested in helping us achieve the best possible outcome. Their communication, knowledge and determination made a real difference, particularly during the more challenging moments.
Having seen some slightly negative reviews recently, we felt it was only right to share the great experience we have had with Fox & Sons, Kemptown. Our experience has been overwhelmingly positive, and we have been extremely impressed by the care and effort shown by the entire team.
Ben and Ed, thank you for all your hard work, patience and support. Please also pass on our thanks to the rest of the team, who have all played an important part in helping us sell our home.
You have all been fantastic, and we would not hesitate to recommend Fox & Sons, Kemptown Branch to anyone looking to sell their property.
Sam · 11 September 2026
★★★★★ 5/5
GoogleI recently completed a home move with Fox & Sons in Kemptown and was very satisfied with the service provided. Aaron was excellent throughout the entire process, demonstrating a high level of professionalism, efficiency, and clear communication. He was consistently helpful and ensured everything progressed smoothly from start to finish. I would not hesitate to recommend Fox & Sons Kemptown, and in particular Aaron, to anyone seeking a reliable and professional estate agency service.
Denise · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and for choosing Fox & Sons in Kemptown for your home move! We are thrilled to hear that Aaron provided you with a high level of service and made your experience smooth and stress-free. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMarvin Smith was great with sorting out my mortgage, finding the best one, and providing advice (useful as I’m a first time buyer). Marvin got everything done and dusted as quick as possible, allowing me to make a move on a property with very short notice.
Harry · 11 August 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCannot recommend them highly enough, particularly Marvin Smith, their Mortgage Advisor. Fully understood what we were looking for and found the exact mortgage product to meet our needs. Was very patient, especially with the numerous chases.
Kelly · 8 October 2026
Agent replied · 11 October 2026
Thank you for your fantastic review! We're thrilled to hear that Marvin was able to assist you so effectively. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe are so pleased we went with Fox & Sons to find the right tenants for our property. Big thanks to Aaron Chohan for making the entire process so stress-free, for listening to our specific needs, managing every detail, always responding quickly and being so professional and lovely to deal with. We'd highly recommend him to anyone looking for a reliable, responsive agent with excellent local knowledge.
Suzanne · 16 February 2026
Agent replied · 16 April 2026
Thank you for your glowing review! We are thrilled that you had such a positive experience with us and that Aaron was able to make the process stress-free for you. We strive to provide excellent service and it's always great to hear when our efforts are appreciated. Thank you for choosing Fox & Sons, we truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a landlord, I have had a great experience with Danielle Gillam, Senior Property Manager. She has been professional, friendly, and always quick to respond to any questions or requests for information regarding the property.
Danielle liaised effectively with the tenants, arranged appointments for repairs, and kept me informed of any property maintenance issues in advance. She also reminded me in good time about upcoming gas safety checks and EICR inspections, ensuring that everything was kept up to date.
She dealt with matters promptly, and her communication has been excellent throughout the four years the property has been let.
I would happily recommend her services to any other landlord.
Phillips · 20 September 2026
Agent replied · 11 October 2026
Thank you so much for the positive review! We are thrilled to hear that Danielle provided excellent service for your property management needs. We are proud to have her on our team and will continue to deliver top-notch service for all of our clients. Thank you for your recommendation! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBig thanks to Alicia and especially Marvin, Marvin was kind enough to help me during his annual leave to ensure I got the best deal possible and made it all happen. He also got me approved within a week, and has provided much reassurance and advice through the process, thank your Marv, will only come to you in the future!
Anthony · 16 February 2026
Agent replied · 16 April 2026
Thank you for choosing our company and for taking the time to leave us this amazing review. We're thrilled to know that Marvin went above and beyond to ensure you had a positive experience. We're lucky to have him on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad an amazing experience with Fox & Sons. Ugurcan was professional, friendly, and very helpful. He helped us find and rent a fantastic flat.
Jamie · 9 October 2026
Agent replied · 11 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFox & Sons mortgage brokers were outstanding. Marvin in particular was amazing. Efficient, insightful and highly experienced- he made getting my mortgage as easy as possible. I felt really supported and informed, I couldn’t recommend Marvin enough!!
Soraya · 11 July 2026
Agent replied · 11 October 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe used Marvin from Fox and Sons for our mortgage advisor. He was really helpful throughout the entire process and was super informative. He helped us with all our many questions and the communication was always great. Thank you Marvin!
Zoe · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! We're thrilled to hear that our team member, Marvin, provided such valuable guidance and support during your mortgage process. We always strive to provide excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can’t thank Marvin enough for the immense amount of work and effort he has put in to getting a complicated mortgage deal for me. He really did have to exhaust all the options and he managed to get it done. He deserves way more than five stars, I can’t recommend him highly enough.
Robyn · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're thrilled to hear that Marvin's dedication and hard work paid off in securing your complicated mortgage deal. He truly goes above and beyond for our customers and we're lucky to have him on our team. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team at Fox & sons in Kemptown were and are great at sorting things and getting back to me , they deal with the letting of my property efficiently and I’m very pleased with their service
Miles · 11 June 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave such a positive review! We are thrilled that you have had a great experience with our team at Fox & sons in Kemptown. Our goal is always to provide efficient and reliable service when it comes to letting your property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was very satisfied with Aaron and the team.
Aaron was incredibly helpful, arranging viewings for three properties in under three hours after regular business hours.
He provided excellent support throughout the process.
When I faced issues with the apartment (my oversight from the viewing), Aaron offered guidance and assistance, even after their role was complete.
I’ll definitely contact them for our next move.
The no-deposit option was also a great help for managing tight timelines.
Highly recommend their service.
Marija · 21 April 2025
Agent replied · 26 May 2025
Hello Marija,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that Aaron and the team were able to provide such excellent support and assistance throughout your property search. It's great to know that the no-deposit option was helpful for you. We look forward to assisting you with your next move!
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
GoogleAbsolutely useless communication. I messaged (via their website) and called several times for information about an auction property and they never got back to me. At one point I was promised a call back with information and they never got back to me. Every time I called they had no idea who I was and no record of my previous call (??). Eventually I found out rhe property was sold for a price I could afford denying me a home. Useless.
Jonathan · 11 May 2026
Agent replied · 11 October 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
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