5/5
GoogleI Just completed and had the keys last week. Ashley was very helpful with my purchase. Thank you for your service.
Trusted Agent profile
Mi-Move Sutton reviews
★★★★★
65 reviews across 2 platforms
1 Regent Parade, Brighton Road SM2 5BQ
Mi-Move's Brighton Road office at 1 Regent Parade is rated 3.8 out of 5 across 65 reviews on two platforms, including 54 Google reviews rated 3.7. The 11 Facebook count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Brighton Road office, from every platform, shown as written. First names only.
Google5/5
GoogleWonderfully slick faultless service with dedicated communication throughout process. Ashley and the team are a credit in a blase industry.
1/5
GoogleAvoid this 'Estate Agency' at all costs. They tried to embezzle money from us and we eventually sued our landlord, who they represented. If you want your letting experience to end (and start actually!) with the lowest of ethics and the very highest levels of deception has to offer then please indulge in this utter S***show. This business (if you can even call it a business) surely only exists because of how low this government have set the bar for culpability. Don't be misled by the 1 star, it won't allow any lower.
5/5
GoogleIt’s was an amazing experience All thanks to Ashley and his team. I wish I can give 100 stars
5/5
GoogleMi-move has helped us many times for our properties in the past ten years in finding new tenants in the Sutton area. I am impressed with their work efficiency and friendly, helpful attitudes and advice. Would highly recommend it to those who need agent help.
Agent replied · 28 August 2023
Thanks Anna
1/5
GoogleThis outfit appears to operate a voicemail only service. I must have phoned 20 times and no one answers. Very frustrating.
Agent replied · 24 August 2024
Hi Mike, we definitely don't have a voicemail only service. We have checked our logs and you connected to our voicemail system seven times without leaving a single message. Also calling several times within a minute probably means we are talking to other clients so leaving a message does help us to get back to you.
5/5
FacebookAshley and the team were fantastic in helping both of us sell our houses. The professional manner they dealt with all issues, alongside their very personable manner left us really impressed. Thanks guys, you made life nice and easy for us!
1/5
GoogleUnfortunately I can't really recommend this agency. The staff are pleasant and friendly, however I have found the communication from them to be nothing short of appalling, with very few telephone calls to update me as to progress of any sales, but also just not responding to emails at all. All in all a pretty frustrating and disappointing experience
Agent replied · 6 July 2023
Hi Chris. I have emailed you back personally, to the emails that you've sent to me directly, since we have been dealing with you and I have checked with the other staff who have replied to emails or alternatively returned calls. I do appreciate that some have been missed, and I can only apologise for this. Hopefully you will feel that we have improved going forward, Catherine
5/5
GoogleGreat service from start to finish. Highly recommend working with Mi-Move
Agent replied · 24 October 2024
Thanks Matthew
5/5
FacebookAshley and Clare were amazing! Exceptional service, friendly staff and efficient. Clare and Ashley made moving as stressfree as possible. On top of everything, they are a local company and know their stuff and offer amazing rates. Highly recommended! x
1/5
GoogleI agree with Alan Sharpe, my experience with Ashley and his 'team' were different but never the less equally as awful. They don't seem to do anything properly and forget basic things like passing bank info from your Landlord so you can start paying rent. Estate agents are, lets face it, middle men and have always had a reputation to match but this particular operation really lowers the bar. Im amazed they are still open for business if what Mr Sharpe says is true..........
1/5
GoogleAwful estate agents. Please avoid at all costs if you are renting. They (along with our landlord) embezzled our security deposit. Eventually we had to get solicitors involved and sent letters out to both the manager of MiMove and our landlord. We successfully sued our landlord, but it was stressful and upsetting. I do not like complaining generally but consider it my moral duty in this case to warn others against using these agents. It is only through sheer persistence that we got our deposit back eventually. It is pertinent to note the lack of 'ok' reviews on here and that immediately after any bad reviews there seems to be a stream of five star reviews directly after. This smacks of corruption, nepotism and bogus claims.
1/5
GoogleI'm not sure what all the fuss is about. I have met Mr Gray (he insists on being referred to as "Mr" Gray) and I found this man, who so many people have decided to demonise, a very interesting and fascinating individual. I first met Mr Gray at a Over 40's social event in Croydon during the mid nineties . Myself and my good wife (she is known affectionally as 'Winkle baps' to her friends) were introduced to Mr Gray by a mutual friend, Ian Thompson-Smyth. After a few Pina Colada's (Mr Gray insisted on extra Malibu for his!) he told us all about Enoch Powell and how he saw him as a father figure. At this point I burst into tears - I grabbed Mr Gray and asked him, no, BEGGED him that, if he EVER needed any advice on how to keep Britain a morally, ethically and financially consistent entity then he can always rely on me. Leave this good man alone, Yours, Mr B Hillter
1/5
GoogleThey don't check the properties and don't help to solve the issues with the owners . Lie about the state of the flats. Flats come with broken windows and mold but are wanted to look like new after the rental contract expires. Forget about your security deposit. Pure scammers.
Agent replied · 6 July 2023
I am disappointed to read this review, when I have no idea of which property this relates to, or your actual name, as we don't have any tenants with a name, that to my knowledge is actually or close to 'Bhy Bhy'. We carry out periodic property inspections to check condition if we manage the property, and also rely on the tenants, as it is their responsibility to report issues to us, if anything crops up in between visits. Fair wear and tear is expected, and taken in to account, and we employ completely independent and fully trained Inventory clerks who note the condition of the property when a tenant moves in, and then when they move out. Can I suggest that you email me directly on catherine@mi-move.com if you would like resolve an issue, as nothing of this nature has been brought to my attention previously. Kind regards, Catherine
1/5
GoogleI recently bought a flat through Mi-Move but I wouldn’t recommend them. Poor customer service and communication skills, generally ignored my phone calls and emails even though I only rarely tried to contact them and only when essential. Once the deal was done they didn’t want to know, ignoring my requests for information that I needed to deal with situations that the vendor should have dealt with but failed to. The office staffs’ “I’m sorry he’s not in the office at the moment” was generally one of the least convincing I’ve heard. This is the first negative review I’ve ever written online for any business, I’m not usually the complaining type. The deal did go through so it wasn’t all bad but I was not impressed at all by how they treat the customer.
5/5
GoogleNicola , Rusty and Ashley you've been amazing! Thanks a million for all yor help. Profesional and friendly service from start to the end. So helpfull and committed. Could not recommend enough! ...and don't forget the great rates they offer! :) Thank you, Natalia, Raf and Maya xxx
Agent replied · 6 July 2023
Thanks for your feedback Natalia, and using our service. Much appreciated. We hope that you settle in to your new home quickly.
5/5
GoogleI've been letting flats for fifteen years, and after meeing Catherine by chance, I asked her and her colleagues to find me a tenant, since my usual agent had retired. Ashley did absolutely everything within days: took photos, organised viewings, gave me top advice, and found me an excellent tenant within about a week. He also advised me on a rent increase I hadn't realised was achievable. In addition, Mi-Move helped me with all kinds of disparate advice and, amongst other things, helped me to find an excellent electrician. At all times all staff at Mi-Move have been accessible, friendly, helpful, and on the ball and have saved me time, worry and money, by leaving no gap between a tenant leaving and the new tenant arriving. I will unhesitatingly go to them whenever I need help to find tenants from now onwards. Finding a new tenant for your property can be all about problems. Mi Move is all about solutions that really work.
5/5
GoogleGreat experience renting out our house with Shelley and Ashley. They went the extra mile for us, helping us to turn our home (we moved away) into a rental property. Thanks again!
3/5
GoogleAlthough some initial teething problems and plenty scope for improvement, this agency is not too bad as far as agencies go. Honest with regard to the check in and check out process and no delays in returning the deposit post moving out.
Agent replied · 6 July 2023
Hi Natalie. I am sorry to read your comments. You contacted us during office hours to report that your partner, who isn't listed as a tenant had locked himself out of the property, and we immediately reacted, trying to find someone to help as soon as possible. We have contractors who are available out of office hours, but your call did not come during that time, and in any event, we still have to contact contractors, and work within the limits of their availability. I am pleased that you managed to solve the problem yourself in around 20 minutes, saving the cost of a locksmith, as the soonest we advised you that we could get someone out was an hour, and the other two people we tried didn't respond immediately.
5/5
GoogleReally excellent service and knowledge of buying and selling properties. Mi-Move helped me sell my house in Croydon and move to Sutton. All the staff are very helpful, and I would not hesitate to recommend Mi-Move with all aspects of buying and selling property.
Agent replied · 6 July 2023
Thank you Angela, much appreciated
5/5
GoogleAshley sold my flat in Croydon for me. He was professional, great at communicating and advertising. The pictures used were of an exceptionally high standard. I was really pleased with the service offered and would definitely recommend!
5/5
GoogleThe Mi-Move team have managed my two flats for a number of years now. Ashley, Catherine and Louise have been consistently responsive, personable, knowledgeable and committed to letting and maintaining my properties. They know the market, have a great set of contractors at hand and thoroughly vet all tenants. There are rarely problems, and anything that arises is quickly and professionally dealt with. I can't recommend them highly enough.
5/5
FacebookMi-Move helped us sell our house in 4 days! We were extremely appreciative of the personal service they provided, and and as we were relocating, it was great to have their advice and support in what was a very stressful time! We also ended up saving a lot of money with their very reasonable rates. We would thoroughly recommend Mi-Move to anyone planning on selling a property.
5/5
GoogleGreat and devoted people , an agency that you wish to work with ! Would highly recommend 🔝💯 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Mi-Move Sutton
How many reviews does Mi-Move Sutton have?
Mi-Move's Brighton Road office has 65 reviews across two platforms: 54 on Google, 11 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Mi-Move Sutton's rating?
Mi-Move Sutton is rated 3.8 out of 5 across all 65 reviews, and 3.7 out of 5 on Google from 54 reviews, checked 9 October 2026.
Where is Mi-Move's Brighton Road office?
Mi-Move Sutton, 1 Regent Parade, Brighton Road SM2 5BQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.