Trusted Agent profile · Brighton and Hove
★★★★★
1,659 reviews across 2 platforms
54 Church Road, Hove, BN3 2FN, Brighton and Hove, BN3 2FN
Part of Hamptons, see every office.
Hamptons's office in Brighton and Hove, at 54 Church Road, is rated 4.3 out of 5 across 1,659 reviews on two platforms, including 235 Google reviews rated 4.8.
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Hamptons Brighton and Hove won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
2018 1 Gold and 2 Best in County ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons have been amazing from the start…
Hamptons have been amazing from start to finish. The letting process, move in and follow up support have been impressive throughout and the speed and professionalism from Kate and Sharon has been too class. The team are amazing and I highly recommend them.
5/5
TrustpilotWe have recently sold our house through Hamptons
We have recently sold our house through Hamptons. We have found them to be most professional and so helpful and supportive throughout the whole process. They were always available to answer calls and kept in touch regularly. They are very knowledgeable about the local and wider market and were spot on with advice on all house selling related matters. We would certainly highly recommended Hamptons if you are selling a property.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear how pleased you are with the service received, and in particular that the team had a strong knowledge of the local area and market. We take great pride in our people and look forward to making the relevant team aware of your feedback, thank you again.
5/5
TrustpilotThe staff at Hamptons in Earlsfield are…
The staff at Hamptons in Earlsfield are second to none. Caroline, the manager, goes above and beyond the average lettings agent. She ensures that everything runs smoothly from the beginning of the process right through until the tenants move in. Her assistant, Vita, is also wonderful. She is friendly, efficient and willing to go the extra mile to ensure that both tenants and the landlord feel happy and confident with the lettings process. I thoroughly recommend Hamptons in Earlsfield to other landlords as Hamptons have plentiful good applicants and the office support makes everything seem easy.
5/5
TrustpilotPuneet Gangotra of Hamptons Paddington…
Puneet Gangotra of Hamptons Paddington was excellent while I was buying a property.He was patient, well informed, always polite and happy to oblige.It was a great easy experience dealing with and I would really like to thank him for his dedicationThanks Puneet.
5/5
TrustpilotWe know we are difficult customers to…
We know we are difficult customers to please and so our search for a new home has been a long one. Thankfully Jacob at Hamptons, Stratford-upon-Avon understood exactly what we wanted. Along with Paul & Sarah, Jacob ensured the whole sale process went along swiftly and as smothly as you could expect. Finally we can look ahead to the future in our new home. Thank you to everyone at Hamptons Stratford-upon-Avon.
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team understood your requirements. We take customer service very seriously and look forward to sharing your review with the whole Stratford team, thank you again.
5/5
GoogleCompleted a short term let of my property through Hamptons in Hove. The sevice that I received was exceptional and always effortless. All of the staff were extremely helpful, informative and always highly responsive. It was a genuine pleasure to deal with the staff at Hamptons and I would have no hesitation in recommending them to others - or using them again in the future. Particular credit to Hayley and Paul.
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and are delighted to hear the team in Hove offered you such responsive and informative service. It is particularly wonderful to hear you would recommend our services and we look forward to sharing your review with Hayley, Paul and the team. Thank you again!
4/5
Trustpilotbad start but overall good experience
After a poor start with various property managers, we finally worked with Joe Sanders who was excellent and very reliable. Our overall experience with Hamptons was good but it depends who you are working with. In such a large company you find yourself in a ‘too many cooks’ situation!
5/5
TrustpilotThank you Hamptons!!!
I moved to UK for a new job. I thought it would be a daunting task to find a place with my work responsibilities. But I was able to secure an apartment, move-in within the first month itself thanks to Hamptons!!!Hampton's staff is very helpful and responds promptly. They made sure that the process is smooth from the offer phase to checkin phase. I really liked their web page, online payment portal, the checkin guide and the mobile app. I am grateful and would highly recommend Hamptons!
5/5
TrustpilotTia Gooden is our PM and every time we…
Tia Gooden is our PM and every time we have had to deal with her, her service and delivery has been exceptional.
Thank you for your review, Tia will be thrilled to receive such positive feedback, thank you again.
5/5
TrustpilotCouldn’t have asked for more!
Alex Foster and Hamptons made my experience of buying my first home a really enjoyable one, when most people find it the most stressful thing they do! I had seen multiple houses by the time I saw Alex, and she was great at listening to my exact requirements, so much so that my shortlist down to the last 2 properties were both Hamptons. Alex also went above and beyond not just throughout the sales process and exchange, but also after completion to make sure that I was settled in and any other issues that came up she dealt with head on.. I almost felt like I had a superhero auntie for 6 weeks in Alex! The team at Hamptons make sure that they get to know you on not just a professional level, but understand you personally as well to ensure they really are matching a house to your personality and lifestyle. Wouldn’t hesitate to recommend the team and I will be coming straight back when I purchase my next home.
2/5
TrustpilotUnimpressed
The agent was very prompt in responding to my request to have some issues looked at. The maintenance man came to look and said he would send in his quote. This was over a week ago now and I have not heard a thing. Some issues raised with the maintenance man when he was here were at best met with an apathetic “can’t do” approach.
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
5/5
TrustpilotIncredibly Diligent and Helpful!
Anca has been incredibly helpful at all times, ensuring that we have been happy in our property since day.
5/5
TrustpilotThank you Sana
We were very fortunate to have Sana Uddin as our last property manager at Hamptons.Living overseas, we have to rely totally on Sana to represent us in managing daily matters regarding the property on our behalf. Some of the problems involved were extremely frustrating. We commend Sana for her professionalism, patience, persistence and prompt follow through in solving these problems for us. Sana would also remind us of potential problems we were not aware of. Throughout our many years experience with Hamptons to manage our property, we are very thankful that they have saved the best for last in a sense, giving us a happy ending.
5/5
TrustpilotSana Uddin - Excellent
Sana Uddin is so good in communications and she has provided us excellent supports for everything in a timely manner: from maintenances to payment arrangements for a third party etc. This is extremely important to a landlord outside UK.
5/5
TrustpilotJacob was excellent!
Jacob was excellent. He was proactive and conscientious from the initial instruction to completion. Fully recommend Jacob and Hamptons for selling a property
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and are delighted to read Jacob had such a positive impact on your experience with us. Customer feedback is very important and we look forward to sharing your review with Jacob and the team. Thank you again.
5/5
TrustpilotDavid Whiting is very helpful and very…
David Whiting is very helpful and very friendly. Thank you for your help, a great property manager.
5/5
TrustpilotA Great Experience
It’s such a pleasure dealing with Melanie Hudson of Hamptons who has been our property manager for a number of years. Her efficiency & the solving of outstanding issues is very much appreciated. Many thanks Garry OwenCounterslip Bristol
5/5
GoogleCannot fault Tom and his team at Hamptons on Church Road Hove. From the start they have been efficient and helpful. When a problem did arise, not only did they act swiftly but even ensured cleaners were on-site to make our lives as easy as possible. Surely this is the role of an efficient lettings service? Well done Hamptons!
5/5
TrustpilotProactive & Supportive
At first I was a bit intimidated by all the checks and docs required, but once I moved across,Hamptons and Charlie Fleetwood have been so tentative and willing to help. I appreciate their fairness, attention to detail and support in getting the rental apartment ready. The best part has been the great in after service needs, where they provide quick responses and a lot of proactive communication.
5/5
TrustpilotThe Hamptons International team are…
The Hamptons International team are great at what they do. We receive high quality and well-coordinated service from them in managing a number of apartments on behalf of investors. In particular, special thanks to Sarita Sainsbury who is always precise and excellent throughout the work she carries out.
5/5
TrustpilotFantastic Rental Property Management Service
I have been a tenant for the past 4 years in a rental property managed by Trevor Scott and his team, on behalf of Hamptons. Always professional, efficient and lightning fast in dealing with any occasional issue outside of working hours. They made property renting an absolute pleasure.
5/5
TrustpilotGreat Service
April has been really helpful with our move and went the extra mile to ensure that we had a good experience.
5/5
TrustpilotHamptons were great abs my best…
Hamptons were great abs my best experience while letting. Patryk and Victoria were very helpful with all the issues I had!
5/5
TrustpilotExcellent service and professionalism
I've always been treated well by Hamptons, who have been working with me as a tenant for five years. A typical biannual visit happened in September, when Mandy was, as usual, extremely polite, friendly - and always professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Hamptons Brighton & Hove Sales won Gold for Lettings (Tenants) in South East (Surrey & Sussex) and Best in County (East Sussex) at the ESTAS 2018 awards, and 1 other industry award since 2018.
