Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFollowing my review of Hamptons Chelsea…
Following my review of Hamptons Chelsea and their senior head of sales Nick Hubner, I received a formulaic reply from Hamptons saying they were taking my comments seriously and would I email my details for them to contact me, which I did. Guess what? They never contacted me...Definitely very poor follow up and customers' service. Company to be avoided.
Francoise · 14 September 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotMandy is a cooperative manager and a…
Mandy is a cooperative manager and a good follower. i wish her continued and lasting success,and i am comfortable working with her.
Ghassan · 14 April 2024
★★★★★ 5/5
TrustpilotWe have used Hamptons for many years to…
We have used Hamptons for many years to manage a family letting and they have been consistently very good.Rebecca Hitchman has been an efficient, respectful and wonderfully pragmatic property manager for us as have the whole team led by Justin Partt.
Chris · 22 November 2022
★★★★★ 5/5
TrustpilotQuality Letting Service
Have used Hamptons Lettings now for some time and the service has always been excellent from start to finish. Special thanks to Molly Cave-Browne-Cave for finding us tenants so quickly and also to Rebecca Hitchman for managing our properties post rental.
Simon · 22 November 2022
★★★★★ 5/5
TrustpilotAlways helpful in providing suggestions and/or getting us the help we need
Whenever we’ve had an issue with our rental property, Shardai has always been really helpful in providing suggestions that we can do ourselves to help improve it, and if this didn’t work, she would make sure that the relevant people are contacted in a timely manner to help resolve the issue. Thank you so much for all your help over the past few years. We are really grateful. :)
Duygu · 1 May 2024
★★★★★ 5/5
TrustpilotHe was really kind and helpful !!!!
Guia · 28 April 2026
★★★★★ 5/5
GooglePaul Hawes and his team from Hamptons International Lettings, provided me with excellent service through out the entire procedure of me and my family moving into our new rented apartment in Hove. Paul Hawes, always responded promptly and with professionalism in all my requests and queries. I would definitely recommend the proposed Lettings agency to anyone who is looking for property.
Anastasios · 26 October 2015
★★★★★ 5/5
TrustpilotHighly recommend
Mandy has been amazing at managing our property. I feel in very safe and capable hands. She is always very quick to help with any issues and is very good at communicating with me. I would recommend Hamptons as a letting agent.
JT · 3 October 2022
★★★★★ 5/5
TrustpilotBrilliant property manager
A big thanks to Greta Damidaviciue, our property manager at Hamptons. She's been amazing and quickly dealing with any problems we've had at our flat, which we rent out while living overseas. It's been a huge help this year when we've not been able to travel back to the UK.
Rachel · 14 August 2021
★★★★★ 5/5
TrustpilotThey always found a solution to all…
They always found a solution to all problems! This time I would like to thank Max Barnes and the Hamptons workers for their hard work!
Enikő · 31 January 2024
★★★★★ 5/5
GoogleI was delighted with the service from Paul Hawes and the team at Hamptons. Even though I was only paying them a finding fee nothing was too much trouble. Communication was clear and things always happened quickly and smoothly. This is the second time I have used them when renting out my house and I would definitely use them again.
Zac · 25 October 2016
★★★★★ 5/5
GoogleHamptons have managed my two rental properties for over ten years, and have made the process completely stress-free for me. In particular my property manager, Jocelyn Williams, always makes me feel that nothing is too much trouble, and I really appreciate her care and attention.
Paula · 24 October 2023
Agent replied · 23 October 2024
Thank you for your wonderful review Paula. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
TrustpilotI rented from Hamptons for a year…
I rented from Hamptons for a year tenancy and it was very well managed from start to finish. Sandra McCrae and Pollyanna Colsell were very efficient and helpful throughout.
Lynn · 19 October 2023
★★★★★ 1/5
GoogleVery poor experience with this agent. They managed the property but did nothing about a leak that was reported to them and confirmed by them by email. I have suffered damage to the contents, my insurance premiums and excess have increased, the owner suffered damage to their flat, and Hamptons International have denied all responsibility. Even though they manage the flat they did not visit until 6 weeks after the leak was reported.
Alison Carriban-Hill
Alison · 25 October 2017
Agent replied · 23 October 2024
Dear Alison, It is with great regret that you have had reason to post a negative review. We would like to assure you that we take any and all complaints very seriously and we are grateful to you for bringing your concerns to our attention. We understand that you have contacted our Customer Care department to notify them of your dissatisfaction and a full investigation as per our procedures was carried out, and concluded that the Brighton team fulfilled their obligations as we would have expected them to. With kindest regards
★★★★★ 5/5
TrustpilotHamptons and Abi P - 10/10
We have had a great experience with Hamptons. Abi really paid attention to our requirements and found us a suitable property, the move into which, was managed seamlessly. Response and ANY communication within 10 mins, if not immediate, and all dealt with professionally. Night and day difference from any estate agent we have dealt with in the past. Definitely recommended.
Harry · 19 September 2024
★★★★★ 5/5
TrustpilotAggie has been a tremendous help and…
Aggie has been a tremendous help and support in my flat search, she delivered over and way beyond my expectations! She’s been the best support and help for me in this process, I can’t recommend her highly enough! She’s been so helpful, honest and supportive! 🙏🏼🙌🏼😄
Customer · 24 February 2022
★★★★★ 5/5
GoogleI had a great experience with Hamptons, Anya went over and beyond the call of duty in helping find the perfect home for me. She completely understood what I was looking for and made each step along the way lovely and easy. Thank you Anya!PositiveResponsiveness, Quality, Professionalism, Value
Judith · 24 October 2021
★★★★★ 5/5
TrustpilotGreat service
Daniel Johnson is extremely helpful and has always been prompt to reply and/or explain issues that arise. I have put the date as 16 December but the service I have received over the entire year has been consistently great.
N · 17 December 2022
★★★★★ 5/5
TrustpilotJocelyn has been brilliant in the…
Jocelyn has been brilliant in the property management support she has provided us. I am always confident that she is there and that our every concern will be dealt with in a timely and very professional manner.
Celia · 22 February 2023
★★★★★ 5/5
TrustpilotHamptons international in Rickmansworth…
Hamptons international in Rickmansworth is by far the best estate agents I have come across I have experience unfair trading from other agents but jack quoroll was very straight forward and helpful all the way I had no issues at all over all a very good experience I would totally recommend !!
Z · 16 December 2020
★★★★★ 1/5
TrustpilotAppalling
Appalling, they cant turn up for the viewing, fail to even let you knowingly that they are late & then send another member of the team - again late - who has no information & asks to review the property alone - I would never look at a property again if it was being sold by this company- so disappointing
Philip · 18 May 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotHamptons Stratford-Upon-Avon
We have just purchased the most idyllic property through Hamptons in Stratford-Upon-Avon and we cannot thank Jacob Forster and the team enough for helping us achieve this purchase. Although it was only a short chain there was issues that Jacob was instrumental in resolving.
Richard · 17 May 2022
★★★★★ 5/5
TrustpilotChloe Gorton
Chloe Gorton has been a highly responsive account manager.
Mark · 28 October 2024
★★★★★ 5/5
TrustpilotJenny and Jack at the Rickmansworth…
Jenny and Jack at the Rickmansworth office were excellent when we were looking for new tenants. This is the second set of tenants we have had and in both cases the service has been professional and the communication very clear and timely. The price achieved was at the top end of the range and 25% more than recommended levels from other local agents. Would recommend Hamptons
Ava · 17 May 2021
Agent replied · 22 October 2024
Thank you for your feedback about our team in Rickmansworth and in particular Jenny and Jack, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
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