Trusted Agent profile
★★★★★
1,620 reviews across 2 platforms
54 Church Road, Hove, BN3 2FN, Brighton and Hove BN3 2FN
Hamptons's Brighton and Hove office at 54 Church Road is rated 4.3 out of 5 across 1,620 reviews on two platforms, including 225 Google reviews rated 4.8. The 1,395 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
5/5
GoogleHamptons have been an absolute pleasure to deal with and would 100% recommend them. They have been exceptional from the initial enquiry and visit with Anya, through to the end of the tenenacy. Any queries were dealt with straight away and every member of staff were beyond helpful. It made it a very easy and pleasant experience. Thank you to Anya and the rest of the team for a job brilliantly done
Thank you for taking the time to leave us a review Darran. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
5/5
GoogleThe rental service Hampton Hove Office provided - in particular Anya and Paul was exceptionally professional and they helped us achieve our goals over a very short period of time. In addition the management function provided by Joe and Maddie provides the ongoing support needed to ensure tenancy runs smoothly. An overall first rate service.
Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleWe had an excellent experience dealing with Keeley at the Hamptons Hove branch. There was a lot of questions and queries involved in our recent house purchase, and she was always co-operative, prompt and friendly throughout. Even post Exchange she acted as the "middle person" for dialogue between us and the vendors, which made out life much easier. I would certainly recommend her and the team
Thank you for your review Quentin. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleHighly recommend Freya. Very personable. Excellent communication. Really helpful in finding the perfect property for me.
Thank you for your kind words! We are thrilled to hear that you had a positive experience with us. It was a pleasure assisting you in finding your perfect property. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
GoogleDespite a difficult start with some unusual circumstances there was a second opportunity to really show us what they could do. With Martina now in overview, Louis fully understanding our brief, and some luck, this session of selling our home with Hamptons was speedy and satisfying. Behind the scenes Natasha gave excellent customer service throughout the full duration of our time with Hamptons.
Thank you for your review! We are thrilled to hear that we were able to exceed your expectations and provide you with a speedy and satisfying experience. Our team is dedicated to providing excellent customer service and we are glad that Natasha was able to assist you throughout the entire process. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotA Positive Experience as a Tenant
For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.
Thank you for your kind review. We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide. Your comments are greatly appreciated and will be shared with the team. Thank you again for your valued feedback.
5/5
GoogleThe Lettings team at Hamptons in Hove has been fabulous. Paul and Anya have found us lovely tenants with their professional yet personal approach. They are both great communicators and have been very pro-active during the whole process. It has been a pleasure working with the whole team!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Hamptons Customer Care.
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
GooglePaul and the team at Hamptons are truly fantastic, particularly Jocelyn who is the Property Manager for my properties. If there was an option for 6 stars then they would get it. They have taken all of the stress out of letting out my flat as a first time landlord. The whole process has been incredibly clear throughout and the team are incredibly knowledgeable regarding all of the obligatory rules and regulations. Nothing is too much for them. I am incredibly happy with the service provided by Paul and his team and could not recommend them more highly.
Thank you for leaving us a review David. It is fantastic to hear Paul and the team had such a positive impact on your experience with us and in particular, that the process was clearly explained and made as smooth as possible. Thank you again, we look forward to sharing your feedback with the team.
5/5
GoogleI would like to take this opportunity to praise Hamptons (Church Road Hove) and thank them for the excellent sale of a somewhat difficult central Hove house, in difficult market conditions, for cash at a VG price. If it had not been for Paul and his team this sale would never have gone through. I think that most other agents would have lost this sale during the final fraught negotiations but Paul's skills and experience made sure the sale held to exchange & then completed. For that I am grateful!
Thank you for your wonderful review Mark. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleSuper helpful & supportive with finding somewhere to rent and to complete the online rental paperwork. Nicola went out of her way staying late to re- show us properties we had seen in the morning. Nothing was too much trouble. Nicola and her team were always there to answer questions & helped reduce the stress of the whole process.
Hi Carolyn, we are delighted that you enlisted Hamptons Estate and Letting Agents Brighton and Hove and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleI’ve been dealing with Freya on renting a property in hove and she has been nothing short of amazing. She was very kind always had time to answer questions, always offering to help in anyway possible and best of all she was very quick with getting back to me. One of the best people I’ve dealt with for sure!
Thank you so much for your kind words! We are delighted to hear that Freya provided exceptional service and made your experience renting a property in Hove a positive one. We pride ourselves on providing excellent customer service and we are thrilled that Freya went above and beyond to assist you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons Estate Agents in Hove have been absolutely amazing from start to finish. The have supported us brilliantly throughout the entire process. Louis Mead handled our sale and was always available to talk through the sale and liaise with the buyers. He was extremely professional and courteous and went out of his way to ensure the process was smooth. A big thank you to the Hamptons Team!! We would highly recommend Hamptons in Hove to anyone wanting to sell or buy a home.
Thank you for your wonderful review! We are so happy to hear that you had a positive experience with our team at Hamptons Estate Agents in Hove. Our goal is always to provide exceptional support and professional service to our clients. Thank you for recommending us, we truly appreciate it. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
GoogleKaan was incredibly helpful and pushed a difficult sale through to completion. Cheers!
"Thank you so much for your kind words! We are thrilled to hear that Kaan's dedication and hard work resulted in a successful sale for you. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
5/5
GoogleWe recently bought a new apartment through Hamptons in Brighton. From our first enquiry through to exchange we have had nothing but excellent, helpful and friendly service. Without doubt the best we have ever dealt with. A special shout-out to Keeley Knights who has been amazing throughout. We would recommend Hamptons Brighton to anyone.
Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience with Hamptons Brighton and that Keeley Knights went above and beyond for you. Your satisfaction is our top priority and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had an excellent experience with Kaan and Keeley at Hamptons selling my property. The team was professional, responsive, and supportive throughout the entire process. They kept me well informed at every stage and worked hard to secure a great result. I'm very grateful for their expertise and would highly recommend Hamptons to anyone looking to sell their home.
Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with Kaan, Keeley, and the rest of our team at Hamptons. It was our pleasure to work with you and we are grateful for the opportunity to help you sell your property. Congratulations on a great result and thank you for recommending Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI feel compelled to share feedback on Hamptons of Brighton/Hove following a recent sale of our property. Right from the off a very high level of professionalism, knowledge and approach was demonstrated, which didn’t falter right through to completion. Communication was transparent, efficient and personal. A special mention to Martina, Keeley and David for their efforts and making us feel like we were top of their list when we needed them.
Thank you for your review Amanda. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Brighton and Hove office has 1,620 reviews across two platforms: 225 on Google, 1,395 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hamptons Brighton & Hove Sales is rated 4.3 out of 5 across all 1,620 reviews, and 4.8 out of 5 on Google from 225 reviews, checked 9 October 2026.
Hamptons Brighton & Hove Sales, 54 Church Road, Hove, BN3 2FN, Brighton and Hove BN3 2FN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.