Trusted Agent profile · Brighton and Hove
★★★★★
1,657 reviews across 2 platforms
54 Church Road, Hove, BN3 2FN, Brighton and Hove, BN3 2FN
Part of Hamptons, see every office.
Hamptons's office in Brighton and Hove, at 54 Church Road, is rated 4.3 out of 5 across 1,657 reviews on two platforms, including 235 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Brighton & Hove Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton and Hove.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleKept us up to date throughout the process and were both friendly and professional at all times.
Thank you for your kind words! We pride ourselves on excellent communication and professionalism. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
4/5
TrustpilotHamptons Oxford & Banbury
I deal with Hamptons Oxford & Banbury and my experience so far has been very good. I live abroad and have a full management arrangement so relay heavily on good communication and timely responses to tenants issues. There has been a couple of slight frustrations in that it took well over two months to refit a front door and when it was done resulted irreparable damage to my door bell which does raise concerns over the contractors that Hamptons use. However the door bell was replaced FOC and the 10% commission fee was waived also. So I really cant fault how this issue was handled by Hamptons. I also didn't receive my rent one month and it took me to notice and highlight this to Hamptons. Over a week overdue. However again it was swiftly dealt with afterwards and no problems since. Overall I think Hamptons have been communicative, friendly and trustworthy but I would like to see improved account management and have concerns over appointment of contractors.
5/5
GoogleFound a property in the lovely Grand Avenue, Hove. Was met by Anya on the first viewing and she was very professional and presented the property well. Once we decided to secure the property Anya was very attentive and kept me up to date with all progress. I would thoroughly recommend using Hamptons for their property lettings service.
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such positive feedback about the service Anya provided you. In particular, it is wonderful to hear that communication was to a high standard and Anya was attentive throughout. Feedback is very important to us and we look forward to sharing your review with the whole team. Thank you again.
5/5
GoogleJocelyn and the team at Hamptons in Hove have been great to deal with, whilst they manage a 3 bed apartment in Kemptown. Always friendly and efficient, I highly recommend!
Hi Louisa, we are delighted that you enlisted Hamptons Estate Agents Brighton and Hove and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotI wanted to share the positive…
I wanted to share the positive experience I have had with two members of staff in Hamptons. Gemma Ward (Property Manager) was extremely efficient in dealing with an urgent query. She ensured that the issue was tended to and maintained contact until it was solved. Sana Uddin was also excellent in resolving issues although this issue took longer she kept me updated and advocated on my behalf to get it solved as quickly as she could.
5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
5/5
TrustpilotI've just sold my house with Hamptons…
I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield
5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
5/5
TrustpilotHamptons Are No 1
I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!
5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
5/5
GoogleWe had a great experience working with Hamptons, Hove office throughout the sale of our property. Their professionalism and expert advice guided us through every stage of the process. The quality of the listing, from the professional photography to the comprehensive property description. Their communication was always clear and they kept us fully informed. We would highly recommend Hamptons.
Thank you for your wonderful review Claire. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleAfter a year of getting soaking wet or freezing cold waiting for another late estate agent to arrive, only then to be desperately disappointed with the so called 'prisitine' property is nothing like the listing, I was about to give up when I arranged a viewing with Hamptons. Martina the agent was already at the property on every viewing. The particulars matched the property, and as described, and there was no waffle with pretentious claims like 'parking' (a Tescos car park 2 roads away) or distinct character (mouldy and dark) It was honest, professional and friendly and a whole class above the other estate agents I had dealt with. Excellent company (and I definitely recommend Martina who was so attentive, friendly and knowledgeable through the whole process)
1/5
TrustpilotPredatory Behaviour
Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
5/5
GoogleJoanna and Martina were amazing throughout the sale of our flat and got it through for us before Christmas. They are extremely helpful, friendly and professional. Thank you!
Thank you for taking the time to leave us a review Beth. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Brighton & Hove Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton and Hove.
