Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAngela at Cubitt and West in Fiveways was so helpful and effective at navigating us through the roller coaster of house moving. She and the team went above and beyond to sell our house quickly so we could acquire the house we were trying to buy. They were very communicative and really drove the process with the solicitors and other estate agents. I would highly recommend them to anyone trying to sell their property in the area.
Chantelle · 10 October 2025
Agent replied · 17 April 2026
Hi Chantelle,
Thank you for taking the time to let us know about your experience with our Fiveways branch, We pride ourselves on providing an excellent customer service, so it's great to hear the team went above and beyond to get your house sold as quickly as possible.
Best wishes in your new home,
Cubitt & West
★★★★★ 5/5
TrustpilotAbsolutely great experience viewing…
Absolutely great experience viewing houses. Lucia was very friendly and very knowledgeable-we were given some great ideas and recommendations about the area too. I would highly recommend.
Tiffany · 10 October 2026
Agent replied · 13 October 2026
Thank you so much for taking the time to share your wonderful feedback Tiffany. We are thrilled to hear that your house viewings went so well and that you received such helpful local insights and recommendations. Your high recommendation means a lot to us at Cubitt & West Crawley, and we truly appreciate your kind words.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotThe team was super helpful and made the…
The team was super helpful and made the whole process easy and smooth. We’re really happy with our new place. Highly recommend! Thanks to Holly and her team.
Milana · 27 September 2026
Agent replied · 10 October 2026
We're so happy our team at Cubitt & West Portsmouth made your experience smooth and easy. We appreciate your kind words and are glad you love your new place!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
GoogleEbba and the team sold my flat during a difficult time in the market and I couldn’t have asked for a better estate agent. They were efficient, helpful and always quick to respond. I was really happy with how they marketed the property and their attentiveness. I agree with what others have said - you get what you pay for and I genuinely trusted Ebba and the team and felt they had my best interests at heart.
Lisa · 24 August 2025
Agent replied · 8 September 2025
Hi Lisa,
We're honoured to hear about your positive experience with Ebba and our team during such challenging market conditions. We'll be sure to pass this on to them.
Many thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotFantastic level of customer service
My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!
Kirbie · 24 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your fantastic experience with us at Cubitt & West. It's wonderful to know that Julie and our team was helpful and responsive, always there to answer your questions. We truly appreciate your kind words, especially regarding the support provided during the complexities of your property sale.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
GoogleThanks to Ebba and the team at C&W Fiveways. Excellent service with clear communications and sound advice throughout my house sale. There are always ups and downs selling in a not too favourable market but it was all handled with great professionalism. It was a pleasure dealing with you all. Highly recommended.
M. Hatch
Malcolm · 17 March 2026
Agent replied · 17 April 2026
Hi Malcolm,
Thank you for your feedback. We’re delighted that Ebba and our estate agent team at Cubitt & West Fiveways could provide clear communication and expert property guidance throughout your house sale. It’s wonderful to hear that our professional approach and local property knowledge helped you navigate the process confidently, even in a challenging market.
Thanks,
Cubitt & West
★★★★★ 5/5
GoogleEbba recently sold my 1 bedroom flat in Fiveways. I found Ebba and her Fiveways team extremely professional, courteous, helpful and efficient in all my dealings with them. The flat had initially been placed with another Brighton agent who although competent were rather laid back and lacklustre for my liking. Once the marketing was transferred to Cubitt & West the pace and urgency accelerated noticeably; a buyer was found and the sale completed all within three months. C&W may not be the cheapest agent in town but you get what you pay for and I have no hesitation in recommending Ebba and her team to other would be vendors.
Russell · 10 July 2025
Agent replied · 8 September 2025
Good morning,
We’re so pleased to hear about your positive experience with Ebba and the Fiveways team. T
hank you for taking the time to share your kind feedback, we’re delighted you found our team professional, courteous, helpful and efficient throughout your flat sale. It’s fantastic to know we were able to speed up the process and complete the sale within three months.
We truly appreciate your recommendation and are grateful for the trust you placed in Cubitt & West.
Thank you once again for choosing us as your estate agent.
Best wishes,
Cubitt & West
★★★★★ 4/5
TrustpilotBranch good, staff great!
The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!
B · 28 April 2026
★★★★★ 4/5
TrustpilotPassionate and informed
Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price
Mr · 4 October 2026
Agent replied · 10 October 2026
We are happy to hear that our team member offered great ideas, and we hope to find the best fit for your property!
★★★★★ 5/5
TrustpilotAbbey Kitchener made every process easy…
Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant
Adebayo · 7 September 2026
Agent replied · 22 September 2026
We are so glad to hear that our Abbie and our team at Cubitt & West Crawley made your experience easy and provided excellent service. We truly appreciate you sharing your positive feedback with us!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotVery professional very friend very…
Very professional very friend very knowledgeable
Zoe made me feel very relaxed and at ease with the whole experience
Sam · 7 October 2026
Agent replied · 23 October 2024
Thank you for the kind review. We are glad you enjoyed your experience and felt comfortable and well cared for at Cubitt & West.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 5/5
GoogleEbba, Angela and the rest of the team at Cubitt & West in Fiveways were excellent. It took a while to get an offer but that was the way the market was, but once it was accepted they helped everything along perfectly, including some last minute issues that arose that were all dealt with swiftly and easily. Highly recommended!
Lynda · 15 November 2025
Agent replied · 22 November 2025
Good afternoon,
Thank you so much for your kind words.
We’re delighted to hear that Ebba, Angela, and the team at our Fiveways branch provided such excellent support.
Your recommendation means a lot to us, and we’re thrilled that we could make the process as stress-free as possible.
Thank you again for choosing Cubitt & West.
★★★★★ 4/5
TrustpilotVery nearly five stars
I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.
Mike · 7 October 2026
Agent replied · 10 October 2026
We are glad you enjoyed your experience with our dedicated team at Cubitt & West during your home search. Thank you for your kind feedback regarding our proactive communication and frequent updates. While we are sorry we could not secure your next home this time, we appreciate your recognition of our strong commitment to helping you throughout your journey.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotProactive and organised estate agents
Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.
Emma · 24 September 2026
Agent replied · 10 October 2026
We're so happy to hear our team at Cubitt & West Leatherhead was proactive and helpful in assisting you with properties. We truly appreciate your kind words Emma!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
GoogleEbba was brilliant! Calm, friendly, always to the point, never talked things up (or down). Made the whole process as good as it could be. Would definitely recommend.
Jonathan · 10 July 2026
Agent replied · 10 October 2026
We're overjoyed to hear that Ebba provided you with excellent service. Thank you for your wonderful feedback.
★★★★★ 5/5
TrustpilotValuation
hada valuation today although we are not on the market. The team Chris and Claire were very helpful.
Sue · 19 August 2026
Agent replied · 22 September 2026
We're glad to hear our team provided such helpful service during your valuation. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://l1nq.com/pkk6pa2
★★★★★ 5/5
GoogleJess and her team provided a consistently excellent service throughout the whole extended period that it took to bring the sale of my house to a successful conclusion.
They were always positive and professional and worked hard on monitoring and keeping me up to date with progress.
I would highly recommend their services and would certainly use them again if I needed to sell a property in the future.
Brian · 26 May 2025
Agent replied · 22 October 2025
Hello Brian,
Thank you for taking the time to leave such a lovely review and for recommending us. We'll be sure to pass your kind words on to Jess and the team.
Kind regards,
Cubitt & West
★★★★★ 5/5
GoogleI had an excellent experience with the team at Cubitt & West Fiveways. They were professional, supportive, and always kept me updated throughout the process. Everything was handled efficiently and with great attention to detail, making the whole experience smooth and stress-free. A special thanks to Ebba and the team for going above and beyond, I would highly recommend them!
Luke · 24 August 2025
Agent replied · 8 September 2025
Hi Luke,
We're overjoyed to hear about your excellent experience! Thank you for recognising our team's professional, supportive service and attention to detail.
Best wishes,
Cubitt & West
★★★★★ 5/5
TrustpilotJust want to give credit where credit…
Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.
Kim · 16 March 2026
★★★★★ 1/5
TrustpilotDon't use this real agent as their…
Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.
Rajeev · 10 October 2024
Agent replied · 23 October 2024
Dear RajeevThank you for your feedback and we are sorry to learn that you have experienced issues with the appliances at a new build property that you purchased through us in 2022.We have contacted the developer on your behalf who informed us that the paperwork relating to the appliances would have been left in the property at the time of completion, enabling you to activate the relevant warranties. We also understand that you have been in contact with the developer directly to discuss your concerns. We are sorry if you are unhappy with their response and can only recommend that you formalise any outstanding issues that you have, so that they can investigate further. Thank you again for taking the time to leave us a review and we are sorry that you have experienced issues so long after your purchase.Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotI had a great experience of interacting…
I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.
P · 3 October 2024
Agent replied · 23 October 2024
Good Morning, Thank you for taking the time to leave such a detailed review. We're thrilled to hear that Summer provided such a positive and supportive experience throughout your property search. It's great to know that Otto, Jayde, and Richard were also able to assist you effectively. We hope the buying process continues to go smoothly and swiftly for you.Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotExcellent Customer Service
From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.
Maureen · 9 September 2024
Agent replied · 23 October 2024
Hello Maureen,Thank you for your lovely review. We're thrilled to hear that Thomas, Scott, Katherine, and the rest of our team made your experience so positive and efficient. We truly appreciate you recommending us to friends.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotMy experience with Julie Bramble from…
My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.
Juwon · 20 August 2024
Agent replied · 23 October 2024
Afternoon Juwon, Thank you for your kind review. We're delighted to hear about your outstanding experience with Julie. It's wonderful to know that her professionalism and dedication made such a positive impact. Best regards, Cubitt & West
★★★★★ 5/5
TrustpilotJulie is a Gem!
I cannot recommend Cubitt and West highly enough! They recently helped us navigate an incredibly complex and challenging sales process due to the recent legislation on cladding for flats causing alot of issues. From start to finish, their professionalism, expertise, and dedication were truly exceptional.Despite the difficulties posed by the new regulations, Cubitt and West remained proactive, communicative, and supportive throughout the entire process. They went above and beyond to ensure everything was handled efficiently and effectively, keeping us informed every step of the way. Their knowledge of the latest legislation and their ability to manage the various stakeholders involved was impressive and gave us great peace of mind.Thanks to their hard work and perseverance, we successfully completed the sale, and we couldn't be more grateful. If you're looking for an estate agent who will go the extra mile and provide top-notch service, look no further than Cubit and West. They truly are the best in the business!Harry, Samara, Tracey, Jacki & Julie thank you all for your efforts, we cannot fault you! I would finally like to give a special thank you to Julie who was exemplary in her professionalism and communication!
Martin · 3 August 2024
Agent replied · 23 October 2024
Hello Martin,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time.Best wishes,Cubitt & West
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