Paul Fox Brigg reviews

★★★★★ 1/5

Trustpilot

They can lie and break regulations

I have never known any company to be so underhand and unprofessional. Their marketing materials make it seem how incredibly professional they are. The sad reality, for me at least, is that they are underhand, lie, make things up and show a blatant disregard for rules and regulations. I have considered reporting them to Trading Standards but a recent personal crisis has made that impossible. To conclude, I am disgusted with their lack of care and professionalism and their outright lies. Estate agents are some of the most disliked people, and much to my disappointment, I absolutely now know why that is so. Yes, this is a dig at them but it is more that justifiable. They are really not nice people as you may or may not find out the moment you run into a problem. Having read the review of RTV_Syrieprince here on Trustpilot, I can confirm they are liars and can certainly be the opposite of understanding, considerate and ethical. No lie, they have left me traumatised and everytime I see one of their for sale signs, I cannot help but feel triggered and angry. I only wish I could have given them zero stars here! A really vile company from my experience, that I cannot ever recommend.

Henry · 4 January 2025

★★★★★ 2/5

Trustpilot

Viewing problems

I have recently viewed 2 different properties that Paul Fox are selling with a view to purchasing. After asking them a few simple questions about the properties they said they would find out the answers to my questions. Unfortunately i am still waiting for the answers. I have found them to be very unprofessional and uninterested in helping. I personally would never use them to sell my house for me. Fortunately I have not put my property up for sale with them.

Ray · 3 October 2024

★★★★★ 5/5

Google

This summer, my partner and I purchased our first home, and we had a great experience with Paul Fox. Jo in particular handled our purchase flawlessly, as did the entire staff. As first-time buyers, we were somewhat nervous, so they made us feel at ease by arranging several viewings. From beginning to end, Paul Fox Estate Agents provided excellent communication, and we are delighted to heartily recommend them to anyone considering listing their property or seeking to buy one of their advertisements.

Neve · 26 September 2024

★★★★★ 5/5

Google

Right from the start we have received excellent support from everyone at Paul Fox Brigg. Selling a house is new to us and, as with most people, our home is part of us so selling it was a huge decision. The team at Paul Fox understand and respect this. I’d particularly like to mention Neve and Jo, who I had the most contact with. They were both fantastic! They kept us up to date, were supportive and efficient, they’re very approachable, and just genuinely lovely people who care. Thank you so much to Jo and Neve ❤️ I’d highly recommend Paul Fox Brigg.

Sarah · 26 September 2024

★★★★★ 5/5

Google

Brilliant experience from start to finish! Sold our house really quickly and helped us throughout the process. Invaluable advice, couldn’t have managed without them. Special thanks to Ryan, Becci, Jo and everyone involved. Would highly recommend!

Jana · 25 March 2024

★★★★★ 5/5

Trustpilot

The staff at paul fox in brigg are very good

The staff at paul fox in brigg are helpful nice and polite and the whole process of buying with them was smooth and on time

Alison · 16 February 2026

★★★★★ 5/5

Google

I cannot express enough how pleased I am with all the staff from the Brigg office whoever I dealt with. They returned all my phone calls, kept me updated on the ongoing progress and extra viewings were not a problem. Not only were they fully professional they were all very pleasant. I would certainly recommend them and would not hesitate to use them again if the situation arose. Thank you Paul Fox Brigg.

Richard · 28 June 2024

★★★★★ 5/5

Trustpilot

Michelle at Paul Fox has been…

Michelle at Paul Fox has been brilliant, from immediate viewing feedback to sale progression - keeping me updated all the way. Very happy and the sale went through in a little over 2 months!! Would highly recommend.

Simonfish · 29 September 2025

★★★★★ 1/5

Trustpilot

1 star is generous with the experience I had. Zero confidence remained.

This is the tip of the iceberg… 1. Property was Marketed to the wrong market. - I was led by Paul Fox Estate Agents and trusted they their wealth of experience. The house was originally marketed to families owing to the fact it has 3 double bedrooms. However I figured out very quickly after showing a few people round and listening to the feedback that this was not the right market. Every person indicating the upstairs is great but the living downstairs is just too small. After a few of these feedbacks from Paul Fox I contacted them to discuss the advert where I told them that the property was being marketed to the wrong market and should be changed to be directed at first time buyers and investment emphasising on the energy efficiency and low council tax banding of the property. I had to tell them word for word what to write and even that took several attempts. 2. Potential buyers were not given required details when arranging viewings. - one afternoon I did 2 viewings on the property. The First Lady I had to retrieve wandering the street as Paul Fox had not given the house number to them. The second had also not been given a house number either. A week earlier an appointment failed to arrive and I had notice a car drive round several times but did not think anything of it. Now I think it is Likely they were never sent the house number either. 6. Lost all confidence in Paul Fox - having finally accepted an offer at the asking price following the the property being re-marketed only a few days earlier there was a flurry of offers generated. After 6 weeks and all the searches being done we received a call from Paul Fox stating that the property had been de-valued by £25,000 and the buyer wanted me to reduce to £135,000. No evidence was ever supplied by the seller and Paul Fox started advising that the property was only worth between £140,000 and £145,000. I had only a few days prior I acquired a valuation from a chartered surveyor who independently valued the property at £155,000. We spoke to them about the de-valuation and what Paul Fox had said and they were in disbelief and openly advised that it seemed the estate agent is not working in my interests. I would have to agree with this as although we were told the buyer was not going to appeal valuation the next day all of a sudden it was £140,000 that the buyer could achieve with the mortgage. I expected something like this to happen and it did. Again no evidence could be supplied. Following this the sale fell through. 7. Liam fox valuation evidence. - filling the issues I attended Paul Fox Estate agents in Scunthorpe and went through all of the issues we have had and requested they supply the evidence supporting the new advised valuation of the property. I had already done my research as well as obtained the evidence from our chartered surveyor and the house which Liam Fox was doing a direct comparison with which had sold earlier in the year for £140,000 was the wrong house. He was comparing it like for like even though this was a much smaller house so clearly the sale price would be less. He tried to say the lay out was the same and would not accept the difference even though the differences can clearly be seen for a start the downstairs is open plan kitchen and living area whereas mine is kitchen diner with separate living room and every single bedroom is sized smaller. Just ridiculous my 3 year old could see they were different houses. I cannot believe that even though they themselves advised on original sale price that they would drop that so quickly and by so much and try and justify it. This has left me believing they would have said anything to keep the sale together at all costs was in no way in my best interest. More went wrong but had to reduce due to character limit.

DAVID · 9 August 2022

★★★★★ 1/5

Google

In MY OPINION this company does not act in an ethical way or follow the guidelines of the National Association of Estate Agents (NAEA) Their code of practice covers areas such as conduct, duty of care, conflicts of interest, and advertising/marketing standards. In my experience the staff are extremely rude and cocky. I also think as members of the Royal Institution of Chartered Surveyors (RICS) they fail their standards as well ! SHOCKING !! RICS members are bound by a set of professional and ethical standards. Any actions or advertising that could be deemed misleading could result in disciplinary actions against the member. *** NOT RECOMMENDED ***

Glenn · 24 October 2023

★★★★★ 5/5

Trustpilot

House purchase

Recently purchased a house via Paul fox. Excellent service every step of the way, so helpful and made the process less stressful . The staff are amazing. Would absolutely recommend. 10/10

Luke · 30 September 2025

★★★★★ 5/5

Google

Excellent service. Compassionate people who give the best advice on selling and buying your house. Lots of experience and will not just put ‘sstc’ just for the sake of publicity like other estate agents. They thoroughly research and vet who puts an offer in and if they are proceed able. This saves time and effort for all involved so time and money is not wasted on those who are not proceedable. Well done Team at Fox and thank you! 😀

Elaine · 18 June 2023

★★★★★ 1/5

Google

August 2023… After a distressing personal communication with Paul Fox Estate Agents (Brigg Office) regarding a genuine complaint…. In MY OPINION this company does not act in an ethical way or follow the guidelines of the National Association of Estate Agents (NAEA) Their code of practice covers areas such as conduct, duty of care, conflicts of interest, and advertising/ marketing standards. In my experience the staff are extremely rude and cocky. I also think as members of the Royal Institution of Chartered Surveyors (RICS) they fail their standards as well ! SHOCKING !! RICS members are bound by a set of professional and ethical standards. Any actions or advertising that could be deemed misleading could result in disciplinary actions against the member. *** NOT RECOMMENDED *** August 2023 response We take verbal abuse to our staff members seriously. Your comment has been noted and we will be investigating the matter thoroughly. Final update/review…. December 2024 The company response to my original review is further indicative of how they treat people who dare to question their ethics or actions ! After a direct complaint to The Property Ombudsman regarding this company’s behaviour towards me, they adjudicated in my favour and I was compensated accordingly. This was very satisfying as the company never had the common decency to deal with my original genuine complaint. *** NOT RECOMMENDED ***

Soundasapound · 24 January 2025

★★★★★ 1/5

Google

Trying to deal with Paul Fox in Brigg has been absolutely the most wretched experience I’ve endured in some time. I’m currently in the throes of selling my own home (mercifully, not with them) and I enquired about viewing a highly suitable-looking new property they had listed on Rightmove. Once the appointment was made on the ‘phone and I’d been informed (fairly snottily, I would add) that I needed to fill out some Covid-related paperwork (unlike any other EA I’ve arranged a viewing with) I was emailed by some dismal representative of the company to tell me that they’d cancelled my viewing as I hadn’t actually sold my current home! Worse still, the simpering quarter-wit told me (and I have this in writing) that this was down to ‘government policy’! Honestly, I thought it was a practical joke, but apparently not. In the whacky world of Paul Fox, it would seem that nobody can even view a potential home until they’ve sold their current one - which creates a bit of a Catch 22 really doesn’t it? I feel genuinely sorry for anyone who has signed up with this bunch of clowns. If the staff in my business delivered customer service of this level I’d rightly expect to go bust. Incredible.NegativeResponsiveness, Quality, Professionalism

Andy · 24 October 2020

★★★★★ 5/5

Google

Becci Grant has been absolutely amazing, we haven’t sold our house though Paul Fox but the house we have purchased is through Paul Fox. Becci has been there for us from day one and I can’t thank her enough for all the effort she has put in and she has been caring, considerate and very professional. Not only has she had her sellers best interest at heart she has had ours and I truly thank her for that. Exceptional service and highly recommended. 5 stars from us. Julie & Mike

Julie · 18 June 2020

★★★★★ 5/5

Google

Absolutely fantastic service from Paul Fox Friendly staff with Jo going above and beyond to keep you informed of what's happening in the sale of your property. Thankyou so much..

Andrew · 19 July 2025

★★★★★ 5/5

Google

An impressive brochure with excellent photos and a very good write up. Thank you.

Joyce · 16 November 2025

★★★★★ 5/5

Google

Had a very positive experience from start to finish. My property was marketed quickley, and they also did the viewings as I work full time. It ended up being a long drawn out process as these things often are and at times very frustrating but Jo in the office went above and beyond to try and move things along and kept in touch to keep me up to date. My property was up with a different estate agent before changing to Paul Fox, and I doubt they could have dealt with it as professionally as Jo did, so my thanks go to her.

Nicki · 18 June 2022

★★★★★ 5/5

Google

We had a very positive experience right from the first valuation visit. The valuer that initially attended (Ryan Fox) was by some distance the most professional that we met. All the staff that assisted with our sale and purchase were brilliant, but the Sales Negotiator (Jo) was exceptional. We received frequent communication and Jo guided us through the complexities of what was a complicated and drawn out chain. We wouldn't be able to suggest any improvements and we would definitely recommend the service to others.

Chris · 18 June 2022

★★★★★ 5/5

Google

Tremendous service from the staff in the Brigg office. Becci was particularly professional, supportive and patient throughout our house sale saga.

John · 18 June 2023

★★★★★ 5/5

Google

As a buyer from Paul Fox, they helped me so much with liaising with the solicitors. Responses to emails, client communication, highly recommend.

Izzy · 11 July 2025

★★★★★ 1/5

Trustpilot

AVOID!!

Rude staff, poor communication. Was warned by many people before going with them but went ahead anyway. I feel like the staff are extremely argumentative. Would rather spend more and go elsewhere. AVOID!

Anonymous · 7 March 2025

★★★★★ 5/5

Google

Amazing staff, super accommodating. Definitely made the stress of buying much easier :)

Isabella · 24 September 2025

★★★★★ 5/5

Google

Recently sold our property with Paul Fox estate agents / Brigg branch , Great service from Jo and Neve , they helped us all the way through the process . Always available in the shop ,or on the phone , to help with questions, and any guidance we needed , Many thanks

Gordon · 25 March 2024