Trusted Agent profile · Bridgwater
★★★★★
128 reviews across 2 platforms
Bower Lane, Bridgwater, TA6 4TY
Part of Countryside Homes West, see every office.
Countryside Homes West's office in Bridgwater, at Bower Lane, is rated 4.1 out of 5 across 128 reviews on two platforms, including 12 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Countryside Homes West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bridgwater.
Every review we hold for the Bridgwater office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have a great experience
We have a great experience. Craig, the Sales Consultant, is very helpful and patient in answering our questions as first-time buyers.
Hi Josie, We're glad you enjoyed your experience. It's wonderful to know that our sales consultant was helpful and patient with you as first-time buyers. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotWe’ve had a very positive experience… Thank you Ben, Bradley and team.
We’ve had a very positive experience with Countryside Homes at Tattenhoe Park.
Hi Satish, We're happy to hear that you had a positive experience with our team at Tattenhoe Park. We appreciate your kind words regarding our team's professionalism, approachability, and support throughout the process. It's great to know that our clear communication and organized handover were reassuring. Thank you for acknowledging the team's efforts. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHas anyone moved into the homes in…
Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?
Hi sarah miller, We appreciate you seeking honest feedback. We encourage residents to share their experiences, as it's valuable for future buyers. Thank you. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotExcellent Service and support.
Friendly, knowledgeable, and supportive team.
Hi Ross , We appreciate your kind words regarding our team's support and expertise. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
3/5
TrustpilotThe information we received was not…
The information we received was not accurate. We were bit disappointed.
Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotVery Poor Experience
Very poor experience.
Hi Becci, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always aim to keep customers fully informed throughout the legal process, and we regret that you felt unsupported during the delays you encountered. We also understand how disappointing it is when a purchase doesn’t progress as planned. To help us investigate the specifics of your case, including your concerns around the reservation fee and the options available at the time. We reached out to request further information. Unfortunately, we did not receive a response, which meant we were unable to look into the matter in more detail or provide a clearer resolution. If you would still like us to review this situation, please feel free to contact our customer service team directly so we can assist further. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotAppalling service, worst ever experience with a house builder
Countryside Homes have treated me appallingly from the start. We reserved a new build plot with them, then about a month later, despite our reservation, they put the plot in a buying scheme, which meant we could no longer buy it. We chose another plot and, 3 months later, without any kind of discussion or notification with/to me, they sold it to someone else. Again. So, twice in a row, we reserved a plot with them and they just sold it from under us. Over three months, I made multiple attempts to contact Countryside, to discuss our arrangements. They wanted me to reduce the price of our house, which I said I was open to, but then they continued to ignore me and not return calls or answer emails, so we had zero contact or discussion. I called their offices and was told they’d get back to me, but they didn’t. I sent emails and they were all ignored, from the local sales rep right up to their head of sales. They used an intermediary, ‘Move with Us’, and while they were more responsive to me, they never managed to persuade Countryside Homes to actually contact me.In short, Countryside Homes are extremely unprofessional and you cannot trust anything they say, in my experience. My advice would be to have nothing to do with them, there are a lot of their competitors who will treat you with some respect.
1/5
TrustpilotI would love nothing more than to be…
I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.
1/5
TrustpilotFeedback on gateway Bexhill on sea
I am writing to provide feedback regarding my recent experiences with your sales team at Countrywide at the gateway development at Bexhill on sea.
5/5
TrustpilotKaty & Jeremy at The Gateway Bexhill…
Katy & Jeremy at The Gateway Bexhill are great
1/5
TrustpilotDo not even bother buy a house from…
Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too
5/5
TrustpilotGreat service
Had a great experience buying a new build from countryside homes. Justine at calico grove was really nice and always helped us with anything we needed. Really happy with our home and the services we received.
5/5
TrustpilotLovely welcoming staff
Lovely welcoming staff, friendly and knowledgeable
5/5
TrustpilotPleasant experience and gained some…
Pleasant experience and gained some useful information on the benefits of new homes.
1/5
GoogleRoad works everywhere . But from today Wednesday 20th April the roundabout is open . 10th June looks out heavy lorries moving lots of material. On Westonzoyland Road.
1/5
TrustpilotI will never buy another home from Countryside.
Poor build quality and the worst customer care team I have ever had the misfortune to come across.
3/5
GoogleVery very tight to negotiate the turns with an artic
5/5
TrustpilotVery helpful team
Rating only, no written review.
Hi Natasha, Thank you for taking the time to leave us a review. We are extremely pleased to hear that you found our team helpful! Kind Rgeards, Sarah Countryside Homes
1/5
TrustpilotAvoid Countryside Fletton Folly, Poor Quality Homes and Extremely Disappointing Customer Service
Hello everyone,
Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have described and the frustration this has clearly caused you and your family. We aim to deliver both high-quality homes and a positive customer experience, so it is disappointing to read that your expectations were not met in several areas, including the condition of the property upon move-in, the garden works, and the handling of subsequent concerns. We understand how important it is that agreed works, such as cleaning, landscaping, and installation services, are completed prior to a customer moving in, and we regret that this appears not to have been the case. We also take concerns regarding mould and safety within the property very seriously, and we are sorry that you felt your concerns were not handled appropriately or with the level of support you needed at the time. We appreciate you bringing these matters to our attention, including the issue in the garden that resulted in an accident, and we apologise that you had to pursue this more than once before it was resolved. Your feedback highlights areas where we need to improve, particularly around communication, aftercare, and delivering on commitments. This is not the standard of service we strive to provide. Thank you again for your feedback Kind Regards, Sarah Countryside Homes
5/5
Trustpilotvery lovely team
Rating only, no written review.
Hi Toyeeb, Thank you for taking the time to leave us a review, we are glad our team was lovely! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotCustomer service great
Rating only, no written review.
Hi Peijie, We are glad to hear you found the customer service great! Thank you for taking the time to leave us a review! Kind Regards Sarah Countryside Homes
5/5
TrustpilotSam who showed me around was a top guy
Rating only, no written review.
Hi Ian, We're happy you had a great experience. We appreciate your positive feedback and thank you for your time. Kind Regards, Sarah Countryside Homes
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Countryside Homes West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bridgwater.
