Charles Dickens Estate Agents Bridgwater reviews

★★★★★ 1/5

Google

Dishonest and lazy. Avoid ! Heard that estate agents have a bad reputation ? These guys are the reason why ! They don't let facts get in the way of trying to schmooze potential owners or explain why viewings are always being attended by people who haven't been to the house before and don't know anything about it. They always avoid giving feedback on viewings (systematically!), again with plenty of excuses. In 8 viewings we only know why the viewers didn't wish to proceed on one occasion. Marketing material looked like a 12 year old student's school project - not a good one either. When the house didn't sell in 8 months we left a message asking to discuss it with the bosses. Call was not returned. Then we moved to a better agent. Please don't waste your time with these comedians. The arrogance extends right to the top!

Owen · 13 June 2020

★★★★★ 5/5

Google

Great service once again from this company. This is the second time I have used their services and once again, they didn’t disappoint. Great communication, friendly and approachable. Nothing is ever too much trouble. Competitive rates. Very pleased with the service I received for both my sale and purchase from Charles Dickens Estate Agents. Thank you Paul, Tom and the team.

Richard · 15 April 2023

★★★★★ 1/5

Google

Had an appointment for today at 16:45 . I arrived since 16:30 waited until 16:45 and then knocked several times nobody answered. Called up the agency they said their colleague left the property at 16:45 . I tried to explain it that i was there since 16:30 . She hung up. I would highly not recommend this unprofessional agency. They will waste your time and mess up with your day.

Tim · 16 April 2025

★★★★★ 5/5

Google

Highly recommend Charles Dickens for marketing your property. The staff were efficient, friendly and great at communicating throughout the whole process. Special mention for Wayne who was super helpful, proactive, professional and reliable. Thank you!

Jane · 16 March 2026

★★★★★ 5/5

Google

I've had a great experience with Charles Dickens - both from a lettings perspective and a sales perspective. Tom in particular has been great, but everyone I've come across there has been really good at communicating, proactive, helpful and friendly. I would highly recommend them.

Mark · 16 November 2025

★★★★★ 1/5

Google

Absolutely disgusting estate agents rude staff so I was supposed to view a property today travelled 15 miles to go and view it waited waited and waited no emails sent and no phone calls check there website to see the property has been let which I’m pretty annoyed about so I contacted them asking why they didn’t show only to be told I cancelled the viewing appointment complete rubbish total liars stay well clear I feel sorry for all the tenants who are letting through them or buying if this is how they treat people they seriously need to look at themselves your not estate agents your mugs!!

Aarron · 16 April 2022

★★★★★ 5/5

Google

Paul and the team did a great job working on a complicated sale as part of a trust. They kept all parties informed and were efficient and professional throughout. I would highly recommend them. Carly

Carly · 18 June 2024

★★★★★ 5/5

Google

I have used Charles Dickens to sell a property, also as letting agents and valuation for probate. All the staff have been easy to talk, understanding and genuinely wanting to give you their utmost attention. I would always recommend them with confidence.

Penny · 16 November 2025

★★★★★ 5/5

Google

I recently sold my mother's house through Charles Dickens and was very happy with the service they provided. They have years of experience and I was very impressed by their in depth knowledge of the Bridgwater area and the housing market. They have good, reliable contacts for things like boiler service, etc. Communication was good throughout and their fees were reasonable.

Bev · 16 April 2025

★★★★★ 5/5

Google

Excellent support and professionalism from the whole team. Paul Gardner was brilliant, not only a really nice man, he also has a great understanding of the current housing market, listened to our wishes and provided expert advice both during marketing the property and through the negotiations. Would 100% recommend Charles Dickens.

Duncan · 16 April 2023

★★★★★ 5/5

Google

Thank you Tom much appreciated your hard work to get it through.

Sampath · 16 April 2025

★★★★★ 1/5

Google

Terrible experience as prospective tenant. Communication almost non existent. Viewings have been rude and no information offered almost like the people giving the viewings don't want to be there. Overall just dismissive and impersonal. AVOID!

Simon · 16 December 2025

★★★★★ 5/5

Google

amazing service - would highly recommend. Thank you Tom, Paul and David for your help with my house sale

Emily · 14 December 2024

★★★★★ 5/5

Google

Thank you to Emma who carried out our viewing and helped us place the offer on our new property. Very professional, helpful and friendly. Thanks again.

Stewart · 16 April 2022

★★★★★ 5/5

Google

My husband and I could not be happier with the excellent service received from Charles Dickens Estate Agents. Their support and help were essential for us to buy our new house and have all the process done in such a short period of time.

MARCIA · 14 April 2024

★★★★★ 5/5

Google

We recently used Charles Dickens to sell our property, along with buying one from them. Throughout the whole process they were informative, very helpful and proffessional. We thoroughly recommend. Thank you

JULIE · 16 November 2025

★★★★★ 5/5

Google

I am surprised to see the 1 stars ratings and having looked through these guys' reviews I can understand why - All estate agents are "bad" and they just "rip you off" whilst "totally lacking any customer service at all". But this is not true for these estate agents - at least not in my experience... I have used Charles Dickens for the first time approximately 4.5 years ago and they were very professional and understanding. My experience was so pleasant in fact, that I decided to use them again this year when moving houses. I received the same professional and friendly service. I also was pleasantly surprised that when I walked into their office after these 4.5 years, a number of agents seemed to recognise me. Overall, best customer service for an estate agents I've ever received. Thank you very much. All the best.

Szymon · 14 June 2018

★★★★★ 5/5

Google

My experience with this company/agency it was lovely, always answering in time or even quicker then i was expecting. Like this should be all the agency and all the people working in, to be friendly and professional. Thanks so much Florina

Florina · 16 April 2023

★★★★★ 5/5

Google

The very best estate agents in and around Bridgwater. David and the team were extremely helpful and never pressured us in anyway, They were brilliant in answering questions and coming back any queries quickly. Highly recommended if your looking to sell.

Ben · 16 April 2023

★★★★★ 1/5

Google

These "people" are horrible. They don't call back and when you call them they hang up on you (for asking to be treated as a human being). Typical rude estate agents, patronising and time wasters. You should be ashamed of yourselves and I wonder if you would treat your son /daughter like this. Totally unprofessional. The cold and clammy handshake (like a dead fish) says it all. What did you think that we were going to grow cannabis in the house? We don't even smoke and not all people who have money are criminals, we EARNED our money through hard work on ebay you fools. Now go on and ask your friends to leave some fake positive reviews. Just go on google and write "estate agents are" and you'll see the most searched things: rude, useless, scum, crooks... etc. etc. You are all the same. You lot would sell your mother for money. I had to threaten them to call the police to have my fees back. These "people" are simply NOT ABLE TO HAVE AN ADULT CONVERSATION. Apparently these people don't understand the meaning of having a job and being transferred or being self-employed. They probably never passed this information to the landlord and when I asked when I could show our documents they didn't answer, I even told them I have all the documents in the car and they were not interested so they knew it since the beginning (but the got the fees didn't they). When then I kindly asked the reason why we had been rejected they hanged up on me. Maybe showing up in an expensive Range Rover would have done the trick, right? You are the perfect example of why people hate estate agents so much, even estate agents hate estate agents! Greedy horrible people who enjoy humiliating their customers. Seriously? SERIOUSLY? I am incredibly proud of being self-employed and sweetie pie I certainly make more money than you do in your boring hated job (not that I have to be proud of having more money than you as money doesn't give you happiness but I am certainly very proud of being a better person than you lot are). I only have myself to blame for this, why oh why do I still believe in these "people"? The answer is private landlords, even they have given up on you, your shocking fees and your rude attitude. Of course I can understand that the landlord might prefer someone else but I do not accept to be humiliated by you or having the telephone hanged up on me when I politely ask why we have been rejected. Since everything you say makes no sense I've come to the conclusion that you must be part of that 52%. How can you sleep at night, you are on the same level as car dealers and politicians. "A modern approach with traditional values" ah ah ah... ridiculous. I've never received such bad "customer service". Yeah sure, of course you don't know who I am, I can actually quite believe that as you treat people like products. You must really hate your job in order to treat people like this and I really really wish you all the worst in life, equals to stay there for the rest of your miserable useless lives and that is probably what is going to happen judging by your handshake.

Jon · 14 June 2017

★★★★★ 5/5

Google

I had an amazing experience from start to finish with Charles Dickens. Great communication, and attention to detail. They went over and above to help me in my sale and assist with my purchase, in a friendly and personable manner.

Aaron · 16 July 2025

★★★★★ 5/5

Google

We have been renting through Charles Dickens for almost 6 years and finally bought our first home. This would not happen without them and their support. Huge thank you to the rental and sales team ! Highly recommend :)

Evita · 14 April 2024

★★★★★ 5/5

Google

First time buyer. They were really accommodating when I asked for a second viewing. They also responded quickly if I needed any help. Highly recommend.

Jed · 16 October 2025

★★★★★ 5/5

Google

I have used Charles Dickens a number of times over the years & have always found them to be friendly, helpful, knowledgeable & above all professional proving their worth time & again.I wouldn’t use any other Agent for my property transactions.

HEATHER · 19 April 2025