Trusted Agent profile · Bridge Of Weir
★★★★★
132 reviews across 2 platforms
1 Windsor Place, Windsor Place, Main Street, Bridge Of Weir, PA11 3AF
Slater Hogg and Howison's office in Bridge Of Weir, at 1 Windsor Place, is rated 3.6 out of 5 across 132 reviews on two platforms, including 71 Google reviews rated 4.9.
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Every review we hold for the Bridge Of Weir office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible customer service
Trying to sell our property I call the Greenock office several times, left messages but I was not called back. Decided if this was a benchmark of responsiveness I don’t really want them representing me. The risk of missing or upsetting potential buyers was quite frankly unacceptable. I’m baffled how this old, strong branded company fails on the very basics of customer service. We have gone with a competitor and the service is night & day
1/5
TrustpilotAvoid this company if you are selling a…
Avoid this company if you are selling a property. I am a cash buyer found a property I was interested in. It was not under offer and was going to a closing date in two days time. The estate agent claimed they were too busy to show anyone else around the property, despite me giving anytime availability. At the same time everyone in the office was laughing and joking obviously not that busy then. The seller could potentially be losing out thousands because of their actions.
5/5
GoogleI recently sold a property with Eilidh and received a very professional service throughout the process - highly recommended!
Thank you for your brilliant 5* review and thank you for your recommendation Neil. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe Bridge of Weir office of Slater Hogg were so bad that I cut my losses and moved to another estate agent. They were awful at returning calls - not just mine, but potential buyers calls too (I had to go to the office and stand over them so they would call an interested party back 4 days after he'd expressed an interest in my property). I also asked a friend to submit an online request for the home report and it took them more than 24 hours to supply it (during a normal working week). I will not be using any Slater Hogg services again and would warn people to avoid them at all costs.
Thank you for your feedback, it is extremely disappointing to read that you have not received the service we would expect from out dedicated team. If you wish to discuss your experience further you can do this at review@countrywide.co.uk and a member of our Customer Relations Team will be able to help with your concerns. Regards, Maryjane.
5/5
GoogleThe team at Slater Hogg & Howison stood out when I initially contacted a number of companies. Not only did they see the potential and give the highest estimate, when they were chosen, they delivered and sold above the estimate. The additional help, services and advice plus the friendly and attentive staff leave me with no doubt that I would recommend Slater Hogg and Howison to anyone selling a property. Great job and thank you. Eric MacVicar
Hi Eric, thank you for taking the time to leave us with your excellent 5* review of the great service you received from our dedicated Slater Hogg & Howison team in Bridge of Weir. It is brilliant to read that the staff were friendly and attentive, sold your property above the estimate and did a great job. Best wishes, Emma.
5/5
TrustpilotIt was a nice easy and efficient…
It was a nice easy and efficient experience. The agents were nice and friendly. Everything was dealt with in a timely and orderly manner.
1/5
TrustpilotAvoid Slater Hogg Howson like the plague
There are so many areas that the Largs branch of this company need to address to improve it would take for ever to write about it. They are deceitful, incompetent, unhelpful, unethical and rude. I live in Spain and viewed a flat advertised by SHH in Largs on the internet. I instructed my solicitor to place a note of interest and booked a viewing. At considerable cost I booked flights and accommodation for my wife and myself. We viewed the flat and one hour later asked our solicitor to make an offer as we are cash buyers (perhaps it would have gone better if I had needed a mortgage). The manager, Judith said that an offer had been made and accepted. What is the point of a note of interest! We travelled all that way to view a flat that was already sold before we viewed it. My advice is, if you are buying don't go anywhere near Slater Hogg Howson.
5/5
GoogleGreat, friendly service; would certainly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA great service from start to finish. Kept posted at all times.
Thank you for taking the time to leave us this tremendous 5* review Mark. Kind regards, Lucy, Customer Relations.
5/5
GoogleA great team that were quick, clear and helpful from start to finish. Thanks again.
Thank you for your excellent 5* review and kind words of our dedicated team Craig. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotTake the stress out of buying & selling your home
A professional and reliable service from start to finish. all at the Burnside branch were always on hand to offer advice and assist with the process at every stage. From advice on offer to submit, valuation of property to arranging viewings every step clearly explained. also on hand to liaise with lawyers and buyer. Would thoroughly recommend using the professional services of slater Hogg Burnside.
1/5
TrustpilotShocking sales tactics
Viewed a house they were selling and put in an offer. During a conversation it was inferred that the seller would only accept our offer if we sold our house through them. I asked if that's what they meant in case I mis-heard and they repeated it. I questioned if this would not present a conflict of interest and was told no. Checked with another estate agent and they agreed with me (we weren't selling through them so it wasn't just to get our business). Wouldn't touch Slater Hogg with barge pole!
5/5
GoogleGreat team! Sold our house on the first viewing!
Thank you for leaving us your superb 5* review James. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotInconsiderate or sheer incompetence
Inconsiderate or sheer incompetence. I have sent several contact forms requesting the home report for a property I'm interested in purchasing, that was all. The first time, they called and left a message asking me to call them back. No explanation as to why they were calling and not sending me the home report. I then sent a second one explicitly stating that I did not want a call. This was ignored and they called anyway. Still giving no information as to why they were calling or why they wanted me to call back. All I wanted was the home report. This makes me feel like they are hiding something or are looking to pressure me into something since this is far easier by phone than by email. I would recommend to avoid them and their parent Countrywide as well.
1/5
TrustpilotAVOID
AVOID! AVOID! AVOID! They do not care about the client but only about their fees. Free home report was advertised for years successfully misleading customers. In addition their T&C's are misleading and contain contrary information which basically means that regardless of pulling out during the cooling off period - YOU WILL BE CHARGED. Clearly a matter for FCA the regulator to look into those non compliant practises. Other predominantly bad reviews speak for this horrible misleading service.
5/5
GoogleVery professional and friendly team! Alison and Colin who dealt with us in particular were great. Nothing was too much trouble and we were kept well informed during the process of buying a property! We are still on the journey of buying another property but having dealt with many estate agents in the past, these guys really stand out and I highly recommend this branch as a buyer.
5/5
GoogleI have now sold two properties through Slater Hogg in Bridge of Weir Colin, Donna, and the team kept me informed at every stage in the process I don't live locally, and they went above and beyond to help out with practical issues that I couldnt easily deal with - professional and personalPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleExcellent service from Colin and Lena. Both very helpful and courteous at all times. Highly recommended.
Hi Alice! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleThe Slater Team at Bridge of Weir are truly first class. Selling a home is always a bit daunting, but throughout the entire process Donna and Collin anticipated issues, kept us abreast and saw us through the successful sale of our home! Personal, professional, succinct and even friendly! Highly recommend their services.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotExcellent service.
Excellent service from David Grant and all the team at Slater Hogg in Ayr. Particular thanks to Caroline Bradley for all her care and attention and lovely enthusiastic attitude and manner.
5/5
GoogleI have recently purchased a new property from Slater Hogg & Howison, Bridge of Weir. Buying or selling a property can be a stressful experience. I’d like to thank the sales consultant Lena for being extremely helpful and proficient, thoughout the the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCancelled twice and third time lucky…
Cancelled twice and third time lucky they came out to do the free valuation. Just had a valuation done and will not be using. Felt that he looked down nose at everything in property, which is actually done to a high standard, it just needs a few finishing touches before going on market. These finishing touches needed were the only things that received any comment at all. Very negative. Made to feel embarrassed. No information given on how to move forward, e.g. how much they charge etc. Clearly the property isnt high enough value for them.
1/5
TrustpilotAwful experience with Slater Hogg &…
Awful experience with Slater Hogg & Howison in Glenrothes. Andrena accused my mother of "throwing the toys out of a pram" for withdrawing an offer. Proceeded to put her on loudspeaker? Very rude and will avoid dealing with this brand on the future because of Andrena. Honestly don't know who this woman think she is or who she is speaking to - awful lack of professionalism.
5/5
TrustpilotHi it’s a pleasure to deal with the…
Hi it’s a pleasure to deal with the team my contact person was Kirstie McKinon I phone her maybe 50 times she was helpful and calm every single time I called she sorted out all my problems and help me out to get the house.I recorded 100%Thanks very much
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Tell us what you need and we'll put you in touch. Slater Hogg and Howison hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bridge Of Weir.
