William H Brown Brentwood reviews

★★★★★ 1/5

Google

After meeting Lisa from William H Brown Brentwood we were so excited to get our flat sold. However, a few weeks after we signed our contract Lisa moved branches and we were passed over to Ashleigh and Tara and we feel that communication on all levels completely disappeared which was really upsetting. It took days for whatsapp messages to be answered, phone calls not returned, emails ignored and the 3 viewings we did have were with buyers who didn’t have the financial budget to pay what the agents had recommended we sell for. Even after cancelling our contract, I have asked 3 times for someone to get back to me regarding the purchase of our marketing photos and after almost a month of waiting I have now given up and paid for new ones to be taken. I understand this is a busy company and have no doubt that many people have positive experiences. However, in our experience we felt completely forgotten about and have wasted almost 4 months and delayed our selling process.

Hannah · 10 October 2024

★★★★★ 5/5

Google

I don’t usually take the time to write reviews, but this was a must. I cannot recommend William H Brown highly enough. Lisa and Ashleigh in particular have been outstanding. Nothing has been too much trouble, they went above and beyond for us. Our property sold very quickly with them after being with other local agents for some time. They kept us up to date with feedback from buyers immediately. The personable experience we have had from day one has been a breath of fresh air and I would only ever use them now.

Kelly · 10 October 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Jack Summers to find a rental property. I must say the experience is exceptional. From the outset, Jack demonstrated a full understanding of our families needs which immediately put us at ease. His professionalism was evident in every interaction and he effortlessly eleviated any stress associated with the process. No request was too big or too small for him and he consistently went above and beyond to meet our needs. He is an asset to your team.

Claire · 10 October 2024

★★★★★ 5/5

Google

It was a very positive experience to work with this real estate agency. They took up my order immediately and very quickly found tenants for my apartment. Agent Morgan Rooke, who handled this transaction, not only successfully negotiated with both parties and prepared all the documents for signature, but also settled all the problems that happen to new real estate owners, such as gas check and so on. As the owner of the apartment, I was able to fully trust Morgan, which is very important when you are a busy person, far from the real estate business. Thank you so much for the pleasure of working with you!

Y · 10 October 2024

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Google

Lisa has been amazing from the beginning and to where we are at now in the process! Would highly recommend her and the team! Would definitely use again x

Victoria · 10 October 2024

★★★★★ 5/5

Google

Morgan @ Brentwood has been an absolute star dealing with my rental property. Nothing is too much trouble, she always replies and deals with any queries quickly and efficiently. Compared to dealing with other estates agents, it’s really refreshing to have one that cares.

Kevip6 · 27 December 2023

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Morgan is very efficient and helpful. Made the process of renting a house so easy. Would strongly recommend anyone use William H Brown for lettings especially Morgan.

Kerry · 10 October 2024

★★★★★ 5/5

Google

I have started to look at properties and william h brown has gave me all the information i need to know about renting. The lettings has been very good with only sending over properties that suit me and not constantly sending me properties that do not match my needs or wants.

Ralph · 9 August 2025

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

Thanks for your help . This was the easiest and quickest move we ever had . Jack was very helpful and professional .

Kalz · 10 October 2024

★★★★★ 5/5

Google

I have been realy pleased with the level of excellency in providing rental services. The person in charge of the current tenancy; Morgan Rooke, has been attentive to my instruction, needs and tenancy requirements. I have been using William H brown for a good few years and have two tenancies via them. I would say, hopefully it continues to provide the level of excellence they have done so this time.

Jaya · 25 September 2024

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Google

Jack from William H Brown went above and beyond in helping me find the perfect rental property. His professionalism, patience, and attention to detail made the process smooth and stress-free. He listened to my needs and preferences, and tirelessly worked to find options that fit my criteria. Jack's expertise and dedication are truly commendable, and I highly recommend him to anyone searching for their ideal rental property.

Renee · 10 October 2024

★★★★★ 5/5

Google

Thank you to Jack who assisted me with a rental property. Jack was professional, knowledgeable and dedicated throughout.

Maz · 10 October 2024

★★★★★ 5/5

Google

Really lovely service, Morgan and Connor were very helpful throughout the process and helped me with any enquiries I had. They were fast at responding and answering all my questions. Highly recommend their service !!

JUSTINA · 23 October 2023