William H Brown Brentwood reviews

★★★★★ 5/5

Google

I would like to make a positive observation about a member of staff at the Brentwood branch. I recently had a tenant with an issue within my property, which i was not able to attend as i do not live locally. Whilst awaiting a contractor, Elle from the local branch was the first person who was able to get to my property and assist the tenant with a burst tap which was extensively flooding our flat. Elle went above and beyond in assisting the tenant, and also contacted some of her family members to assist in cutting off the water, as the contractor was a few hours in attending. Between Elle and the others, they managed to contain the situation until the contractor arrived. I would like to pass on my thanks to Elle, as i know she is solely responsible for the Lettings department in Brentwood, and is very busy, and I am thankful for her help with a stressful matter, and liaising with both myself and the tenant. Thank you.

Dave · 23 November 2025

★★★★★ 5/5

Google

We recently moved to the Romford area in London, and Elle Frakes from the letting agency william h brown was absolutely amazing throughout the whole process. She was super friendly, helpful, and really listened to what our family needed. Thanks to her, we were able to find a great place to settle down quickly and smoothly. Moving to a new country can be stressful, but Elle made everything feel so much easier. If you're looking to rent or buy a property in Romford, I highly recommend reaching out to Elle. She’s professional, knowledgeable, and genuinely cares about helping people find the right home. Thanks again, Elle! from Vincent

林明生 · 9 August 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience working with Elle at William H Brown, Brentwood. From start to finish, she was incredibly helpful, professional, and attentive, guiding me through the whole process of securing my tenancy with ease. Elle was always prompt in her communication, answered all my questions patiently, and made what could have been a stressful process feel smooth and straightforward. I truly appreciate her support and friendly approach, and I’m delighted with my new home. Highly recommended!

Umer · 18 August 2025

★★★★★ 5/5

Google

Am truly satisfied and grateful to the William H brown team at Brentwood especially Morgan and Elle. Elle was particularly helpful from finding and alerting me of a proper to the signing and moving process. The customer service received for the second time in 3 years from William H brown was an excellent experience and commendable. 🙏🥳

GIDEON · 20 October 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I had a very wonderful experience working with Elle and Morgan. Elle was always available to respond to my queries via email and over the phone. She was also very polite and helpful at all times. I will be most delighted to refer or recommend her at all times to anyone who may need her services.

Humul · 8 October 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Ashleigh Saunders at W H Brown Brentwood was nothing short of outstanding throughout my purchase. The purchase took around 4 months to complete, and Ashleigh was by far the best part of the experience. Whenever a problem arose, she was always on hand to make sure it got sorted quickly and efficiently. She was excellent at keeping me in the loop of what was happening from the sellers side as well as chasing and solving any potential hold ups. I found working with her an absolute dream and I would highly recommend her to anyone who is buying a property through WHB.

Ryan · 24 June 2024

★★★★★ 5/5

Google

My wife and I just got our first rented apartment in the UK (Brentwood) courtesy of the excellent facilitation by Morgan Rooke and her team, on behalf of the William H. Brown Estate Agency. Morgan Rooke and Jack Summer were fact-based, demonstrated professionalism, respect, a high sense of urgency and empathy in their dealings with us. It is amazing to see that we relocated to the UK in April, and had our accommodation sorted (courtesy Morgan Rooke), within three weeks of reaching out to William H Brown. This rented apartment is an apartment of choice, central to our children’s schools and other facilities of interest. Beyond the successful facilitation and delivery of this choice apartment in record time, this outstanding and amazing team also introduced and profiled us with other options/opportunities to own a house in Brentwood. We strongly recommend Morgan Rooke and her team to individuals or organizations searching for property to rent, sale or buy. Again, special appreciation to this amazing team - Morgan Rooke, Jack Summers, and the entire staff of Willam H Brown.

Tunde · 25 May 2024

★★★★★ 5/5

Google

I met Elle, for a viewing during the week and her service has been great, she was extremely accommodating and attentive to our needs. She was very warm from the onset and engaged well during the visit. Elle made me feel reassured and her attention to detail was great. Thank you again, for your support.

Patricia · 18 May 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

The service and support we received at William H Brown was so amazing, it’s difficult to know where to even start from. If you are currently house hunting, we can’t recommend their service highly enough. This review may come across as quite emotional, because it is! We’d like to say a HUGE thank you to Morgan and Jack for all their help. They were so patient with us throughout the whole process. They were professional every step of the way but human at the same time, showing us compassion and care and never getting fed up of our 101 questions. Morgan and Jack really went above and beyond for us, and got us settled in to the apartment of our dreams. The flat is WONDERFUL! And the staff at William H Brown made a daunting process quick, stress free and painless. A well deserved Thank You.

Akanji · 25 February 2024

★★★★★ 5/5

Google

When it comes to getting your house sold, we highly recommend you call William H Brown - Brentwood first! Tara, Lisa and Ashleigh were superb throughout the whole process. Tara and Lisa seemlessly took care of all the initial bits with the listing and marketing the property and Ashleigh did a marvellous job arranging all the viewings and taking viewers around the property. The three of them who we had direct interaction with have done an amazing job getting us to the exchange and completion and also the team who worked behind the scenes ensuring the sale went through smoothly. Thank you all. Would highly recommend William H Brown in Brentwood and the A-Team that work there under Tara and Lisa.

Hiral · 26 January 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

5 star service from Elle and the team at the Brentwood branch. All staff are very polite and go above and beyond to get the job done.

Paul · 9 December 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

W H Brown Brentwood branch helped us so much, they all are so professional and friendly especially Morgan, Elle and Ashliegh. We recommend them to all family and friends and definately go back to them next year.

Travel · 1 September 2025

★★★★★ 5/5

Google

We have been in contact with Jack Summers at WHB office in Brentwood. He has been absolutely dedicated to help us to find a property with at least three good size rooms…which is a difficult task nowadays ! We did visit great properties and Jack was kind and effective on setting all details and all possibilities for our renting process. Great job, Jack ! Thank you so much for your professional and personal manners.

Olinto · 26 March 2024

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

Nothing but praise for William H Brown in Brentwood, especially their lovely Mortgage Consultant Leah Downes. Even though we have bought our house through a different estate agent, it was an obvious choice to stick with Leah as our mortgage advisor. I cannot praise Leah enough. She always goes above and beyond her role to ensure everything is running smoothly with your sale. Leah is so genuine and down to earth, always giving her honest opinion. She is genuinely just as excited as us to get our first home! She responds to any issues we have immediately, always reassuring us and guiding us through this new experience. I have already recommended her to so many people I know looking for their first home. Thank you so much Leah for making this experience exciting and not stressful, we appreciate you so much.

Siobhan · 23 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 4/5

Google

Property re-let after a gap due to previous tenants having left a bit of a mess. Morgan was very helpful and supportive throughout. A relief to have someone in charge who is both approachable and, more importantly, accountable. High fees for lettings when having the property managed, previously I have only ever paid one or the other not both. Maybe something to review in future. Morgan is the reason I would stay with WHB

Edith · 26 January 2024