William H Brown Brentwood reviews

★★★★★ 5/5

Google

My wife and I just got our first rented apartment in the UK (Brentwood) courtesy of the excellent facilitation by Morgan Rooke and her team, on behalf of the William H. Brown Estate Agency. Morgan Rooke and Jack Summer were fact-based, demonstrated professionalism, respect, a high sense of urgency and empathy in their dealings with us. It is amazing to see that we relocated to the UK in April, and had our accommodation sorted (courtesy Morgan Rooke), within three weeks of reaching out to William H Brown. This rented apartment is an apartment of choice, central to our children’s schools and other facilities of interest. Beyond the successful facilitation and delivery of this choice apartment in record time, this outstanding and amazing team also introduced and profiled us with other options/opportunities to own a house in Brentwood. We strongly recommend Morgan Rooke and her team to individuals or organizations searching for property to rent, sale or buy. Again, special appreciation to this amazing team - Morgan Rooke, Jack Summers, and the entire staff of Willam H Brown.

Tunde · 25 May 2024

★★★★★ 5/5

Google

I met Elle, for a viewing during the week and her service has been great, she was extremely accommodating and attentive to our needs. She was very warm from the onset and engaged well during the visit. Elle made me feel reassured and her attention to detail was great. Thank you again, for your support.

Patricia · 18 May 2025

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

We had an amazing experience with William H Brown. Darren helped myself and my partner find our dream apartment - he was so kind, approachable, professional and on it when it came to getting the process done we really couldn’t praise this branch and its staff enough. Thank you to the team Jade & Sam

Jade · 10 July 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 10 August 2026

★★★★★ 5/5

Google

When it comes to getting your house sold, we highly recommend you call William H Brown - Brentwood first! Tara, Lisa and Ashleigh were superb throughout the whole process. Tara and Lisa seemlessly took care of all the initial bits with the listing and marketing the property and Ashleigh did a marvellous job arranging all the viewings and taking viewers around the property. The three of them who we had direct interaction with have done an amazing job getting us to the exchange and completion and also the team who worked behind the scenes ensuring the sale went through smoothly. Thank you all. Would highly recommend William H Brown in Brentwood and the A-Team that work there under Tara and Lisa.

Hiral · 26 January 2024

★★★★★ 5/5

Google

Huge thank you to Elle and the staff at William H Brown! Very reliable and have assisted me with all issues.

Susan · 10 February 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

5 star service from Elle and the team at the Brentwood branch. All staff are very polite and go above and beyond to get the job done.

Paul · 9 December 2025

★★★★★ 5/5

Google

W H Brown Brentwood branch helped us so much, they all are so professional and friendly especially Morgan, Elle and Ashliegh. We recommend them to all family and friends and definately go back to them next year.

Travel · 1 September 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Nothing but praise for William H Brown in Brentwood, especially their lovely Mortgage Consultant Leah Downes. Even though we have bought our house through a different estate agent, it was an obvious choice to stick with Leah as our mortgage advisor. I cannot praise Leah enough. She always goes above and beyond her role to ensure everything is running smoothly with your sale. Leah is so genuine and down to earth, always giving her honest opinion. She is genuinely just as excited as us to get our first home! She responds to any issues we have immediately, always reassuring us and guiding us through this new experience. I have already recommended her to so many people I know looking for their first home. Thank you so much Leah for making this experience exciting and not stressful, we appreciate you so much.

Siobhan · 23 October 2023

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 4/5

Google

Property re-let after a gap due to previous tenants having left a bit of a mess. Morgan was very helpful and supportive throughout. A relief to have someone in charge who is both approachable and, more importantly, accountable. High fees for lettings when having the property managed, previously I have only ever paid one or the other not both. Maybe something to review in future. Morgan is the reason I would stay with WHB

Edith · 26 January 2024

★★★★★ 5/5

Google

I had a very excellent experience with William H Brown estate agency. They have been marvelous, very prompt in responding to my request and very honest with me. The flat I saw online was exactly what was rented out to me…. I’m very happy and grateful to the Brentwood team, most especially to Elle Frakes….. she’s been very spectacular, very professional and polite and they have also given me a very humble landlord, a very peaceful one. Thank you ‘’ team Brentwood’’

Bismark · 2 September 2025

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Google

Excellent service from Elle. She was very responsive, kept me well-informed, and went out of her way to be proactive in gathering the information I needed. Thank you, Elle!

Themis · 10 September 2026