Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the most pleasant experience of finding a property with the support of Lillia! Lillia had been fab throughout and has since checked in to see how I am settling in. Lillia was able to answer my 101 questions with ease, which was quite reassuring. My experience was made a little less stressful which I am most grateful for. Thank you to everyone at Lux Homes and an extra shoutout to Lillia ☺️
Shay · 17 April 2025
Agent replied · 24 August 2024
Thank you so much for your wonderful review Shay! We are thrilled to hear that you had such a positive experience with us at Lux Homes, and we're especially glad that Lillia could make your journey a little less stressful. It’s fantastic to know that her efforts made such a difference for you.
We’re always here to help, so don’t hesitate to reach out if you need anything as you continue to settle in. Thank you again for choosing Lux Homes, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleAfter struggling to sell our 4 bedroom detached house we were losing faith in estate agents ability to match their sales pitch. Ben was a refreshing change in that he maintained interest throughout the sales process. Ben sold our house in just a few weeks, not months and months without a viewer. A gentleman, professional, knowledgeable and approachable. We highly recommend him and the Lux team.
Brian · 13 March 2025
Agent replied · 9 September 2025
Thank you for sharing your experience with Ben and our team at Lux Homes. It's wonderful to hear how Ben was able to turn things around for you after your previous challenges. We really appreciate you for choosing Lux Homes, and for taking the time to recommend Ben and our team. We wish you all the very best for the future.
★★★★★ 5/5
GoogleWe recently bought a house through Lux Homes and Bradley was fantastic throughout the whole process. He was incredibly quick to arrange viewings, he even showed us around the property on his day off. Nothing was too much trouble for him, he was easily reachable on the phone and all our questions were answered in a speedy manner. This was our first house purchase and Bradley made the entire process so easy and smooth. It’s been an absolute pleasure dealing with Bradley and Lux Homes.
Mayuran · 17 April 2024
Agent replied · 20 June 2024
Thank you for sharing your positive feedback about Lux Homes and Bradley! We are thrilled to hear that Bradley provided excellent service and made your first house purchase smooth. We truly appreciate your kind words and look forward to assisting you in the future.
★★★★★ 5/5
GoogleMatthew Storey from Lux Home has been a pleasure to work with. Real estate agents aren’t usually great people to work with and I came to Matthew after a few bad experiences. Matthew went out of his way to understand the apartment I wanted to sell, took notes, and kept me updated on the photography for the flat and the adverts. He had people come to view the flat within a week or so, and after 2 months I received an offer I accepted. Matthew is a professional, courteous, positive and really straight forward person to deal with. I cannot recommend Matthew enough.
Saqib · 25 August 2023
Agent replied · 20 June 2024
Thank you for your review Saqib. Glad to hear that Matthew exceeded your expectations and was able to assist you with the sale of your property. We will pass your comments on. The recommendation is greatly appreciated.
★★★★★ 5/5
GoogleI cannot speak too highly of the service that I have received from Lux Homes Group, Sophie, Alex, and Daisy , nothing was too much trouble.. During a very stressful time , that took 10 months from start to finish, they kept me informed with the process..At times I could have given up but any stumbling blocks were quickly rectified and the weekly updates kept my mind at rest. If I ever move again Lux will be my first point of call….especially Sophie and Daisy who have both been so efficient and quick to respond to any of my queries.. Thank you Lux Homes
Tracy · 21 June 2023
Agent replied · 20 June 2024
Thank you so much for your wonderful feedback regarding your experience with Lux Homes Group, Tracy. We are thrilled to hear that Sophie, Alex, and Daisy were able to provide you with such exceptional service throughout the entire 10-month process. We understand that buying or selling a property can be an extremely stressful time, and we are glad to hear that our team was able to keep you informed and provide you with regular updates to give you peace of mind. Thank you again for choosing Lux Homes Group, and we look forward to serving you in the future should you require our services again.
★★★★★ 5/5
GoogleBeen hunting around for the right estate agents to put my house up with and be absolutely delighted with the customer service I've recieved at Lux. Big shout out to Ben who's been absolutely fantastic helping me with process, thanks guys.
Max · 17 April 2025
Agent replied · 17 April 2026
Thank you so much for your 5* review Alexey! It's wonderful to hear that you've found the right fit with us at Lux Homes. Ben will be thrilled to know that his guidance has made such a positive impression. We understand that choosing an estate agent is an important decision, and we're truly honoured that you've put your trust in us. Thank you again, and we look forward to continuing to help you throughout the process.
★★★★★ 5/5
GoogleWe sold my Mum's home through Lux and the service we received throughout was superb. The house was sold for more than the asking price, and although it took a while to get the chain established and the move completed we were kept updated throughout the whole process. A big thank you to Daisy and Sophie for all the work they put in, juggling a tricky chain and helping us get over the line!
Edmund · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to leave us a review Edmund. It was a pleasure to help you sell your Mum's home. We really appreciate your feedback, and will pass your comments onto Daisy & Sophie.
★★★★★ 5/5
GoogleBen and the team at Lux are fantastic - super professional and incredibly supportive. Their guidance made everything a breeze. A huge thank you to the team for doing such an amazing job. If you're after a fresh, modern approach to property, I would strongly recommend Lux Homes!
Joe · 20 November 2024
Agent replied · 22 November 2024
Thank you for such fantastic feedback, Joe! It's really gratifying to hear that Ben and our team delivered the modern, professional service we pride ourselves on. We believe that property transactions shouldn't be overwhelming, and we're so pleased that our guidance helped make your experience smooth and straightforward. Your recommendation means a lot to us - thank you for trusting Lux Homes and should you need our services again in the future we'd be more than happy to assist!
★★★★★ 1/5
GoogleI called on Friday to view a property to rent in warley for Saturday afternoon, I called 2.5 hours before to confirm the booking which was fine apparently, so I drove over an hour out of London to go see the property. Then 1 hour before my appointment I was called to be told that the agent was running late and if I’d be able to push my appointment back by one hour. Annoying, but fine so went and had a coffee in town, then drove back to the property and just 7 minutes before my appointment I was told that they’d no longer be able to show me the property today at all. I was absolutely furious but was assured I’d get a call first thing Monday to be shown around the property, surprise surprise no call at all.
Extremely unprofessional and definitely wouldn’t recommend.
Haydn · 3 April 2026
★★★★★ 5/5
GoogleBeen hunting around for the right estate agents to put my house up with and be absolutely delighted with the customer service I've recieved at Lux. Big shout out to Ben who's been absolutely fantastic helping me with process, thanks guys.
Alexey · 19 November 2024
Agent replied · 22 November 2024
Thank you so much for your 5* review Alexey! It's wonderful to hear that you've found the right fit with us at Lux Homes. Ben will be thrilled to know that his guidance has made such a positive impression. We understand that choosing an estate agent is an important decision, and we're truly honoured that you've put your trust in us. Thank you again, and we look forward to continuing to help you throughout the process.
★★★★★ 5/5
GoogleWe used Lux homes to sell our first home and all I can say is they were amazing from start to finish of the whole process. Danny and Lillia arranged everything for us, did all the viewings and followed up and gave us thorough feedback throughout. Once we secured a buyer, Lux worked hard to get everything pushed through ASAP. We would recommend Lux Homes to anyone. Thanks again for making selling our home as stress free as possible!
George · 1 March 2025
Agent replied · 10 August 2025
Thank you so much for your review George! It means the world to hear your home selling experience was stress-free. Danny and Lillia were thrilled to assist with the viewings and provide thorough feedback throughout the process. Your recommendation is the highest compliment we could receive, and we're genuinely grateful you chose Lux Homes for such an important milestone. Wishing you all the best in your new chapter!
★★★★★ 5/5
GoogleFantastic Estate Agents to deal with. Bradley was really knowledgeable and helpful when conducting the house viewing, and has been extremely reliable and supportive throughout the process. Couldn’t ask for anything more and would highly recommend. First class communication and service has meant it has been a pleasure using Lux Homes.
Nick · 21 February 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave such a positive review! We're delighted to hear that Bradley's knowledge and support were valuable in your experience with Lux Homes. It's our goal to make each client's experience smooth and enjoyable, and it's great we could do that for you. Thanks again for your high recommendation.
★★★★★ 5/5
GoogleI highly recommend Sofie - agent of Lux Estate Homes. She is very accommodating, helpful, friendly . Sofie is knowledgeable, patience, she gives some good information/suggestions about the property especially me as a new buyer.
Thank you so much , dear Sofie , you make our dream home come true .
100%- recommended agent Sofie.
Best wishes,
Liubov Zvarych.
Luibov · 21 June 2023
Agent replied · 20 June 2024
Thank you for your review Luibov. Great to hear that you were delighted with the service you received from Lux Homes and we will pass your comments onto Sophie.
★★★★★ 5/5
GoogleWe used Lux to sell our property in Brentwood, & they have been absolutely brilliant. They managed to get a great buyer & secure us a great price. Having used disappointing estate agents in the past, Lux have really been a breath of fresh air. Great guys to deal with, highly recommended.
Chris · 26 October 2025
Agent replied · 25 December 2025
Thanks so much for your comments Chris! We’re really glad to hear you had a great experience selling your property with us. It was a pleasure helping you find the right buyer and achieve a strong result.
We know how stressful moving can be, so it’s brilliant to know we made the process a bit easier for you. Really appreciate the recommendation, and we wish you all the best in your next move!
★★★★★ 5/5
GoogleRecently purchased our first property through Lux homes and had a good experience whenever dealing with anyone from Lux.
Any problems we had were sorted promptly and it felt as though they were always on hand to answer any enquiries.
Mainly dealt with Sophie and Daisy and both were always professional and helpful.
Jonathan · 21 June 2023
Agent replied · 20 June 2024
Congratulations on your new property purchase through Lux Homes! It's wonderful to hear that you had a positive experience with their team and that any issues were resolved promptly. Thank you for taking the time to share your feedback, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleHonestly not a man to write reviews but feel compelled to do so on this occasion. The service and all round excellence we’ve experienced from Bradley at Lux Homes in Brentwood has been nothing short of exceptional. First class …
Steven · 17 April 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear how pleased you were with the first-class communication, … More
★★★★★ 5/5
GoogleAmazing service and professionalism from Bradley. I had been looking for my first property for a while but was able to secure my dream home with his help and guidance. Thanks to Bradley and the team at Lux Homes!
Danny · 17 April 2024
Agent replied · 20 June 2024
Thank you for taking the time to share your positive experience with Lux Homes. We are thrilled to hear that Bradley was able to assist you in securing your dream home. Your kind words mean a lot to us and reinforce why we do what we do. We … More
★★★★★ 5/5
GoogleGreat service from Matthew and the team. This turned into a long and complicated purchase but the whole team kept me informed all the way through and were quick to answer all my questions along the way. If / when I need to sell, they will be my first choice agent
Rich · 21 June 2023
Agent replied · 20 June 2024
Thanks for taking the time to leave us a review Rich. Glad we were able to assist you through the process and get the purchase over the line for you. We'd certainly be happy to help you again in the future. We will pass your comments onto Matthew.
★★★★★ 5/5
GoogleHad the pleasure of working with Sophie and the team. They went above and beyond to make sure everything was completed on time. They helped solve the many challenges during the process. The team was very responsive in terms of answering questions or providing updates. Really appreciate it all! Thanks.
S.M · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to leave this positive review of Lux Homes. It's great to hear that they were able to provide you with excellent service, and that they went above and beyond to ensure that your project was completed on time and to your satisfaction.
I will make sure to pass along your kind words to Sophie and the team. I'm sure they will be thrilled to hear that their efforts were appreciated and had a positive impact on your experience.
Thanks again for choosing to work with Lux Homes, and please don't hesitate to reach out if you need anything in the future.
★★★★★ 5/5
GoogleBradley at LUX Homes Brentwood is an absolute standout! His promptness and exceptional communication skills made the entire process seamless. From selling my property in just one week Bradley also flawlessly facilitated the purchase of my …
Jonathan · 17 April 2024
Agent replied · 20 June 2024
Thank you so much for your fantastic review and recommendation! We're thrilled to hear about your positive experience with Bradley. It's great to know he was able to assist in not only selling your property quickly but also in facilitating … More
★★★★★ 5/5
GoogleLux homes are super professional and knowledgeable. Ben, the sales lister, had lots of valuable and interesting information when he come to value our property. Although we decided against selling our property at the time, Ben still helped us and informed us of when could be a good time to list and what work may increase the value. 10/10 would recommend!
Isaac · 17 April 2025
Agent replied · 9 November 2024
Thank you for taking the time to share your experience with us Isaac! It's fantastic to hear about your interaction with Ben and how he was able to provide valuable insights about your property, even though the timing wasn't quite right for selling.
We appreciate that these decisions need careful consideration, and Ben will be delighted to know his advice was helpful for your future plans. Whenever you feel ready to take that next step, we'll be here to help.
★★★★★ 5/5
GoogleLux Homes has been a pillar to selling my flat.
Sophie’s attention to detail and customer service skills are top notch. She was knowledgeable, open, honest and always made herself available to answer all of my questions (even the annoying ones). She ensured we we’re kept updated throughout, so I never felt I had the need to chase things or had any issues.
Daisy was an absolute diamond too quick to challenge others to ensure the job was done within the agreed timeframe.
Huge Thank You to all of the Lux Team
Amos and Keri
Amos · 21 June 2023
★★★★★ 5/5
GoogleI’m so far I went with Lux Homes to sell my property. Sophie was someone I trusted from the outset and the photography for the property was fantastic. I had a few offers fall through but Sophie was focused on getting me the best price for my property and ended up selling the flat for higher than I expected. Communication was great throughout which is what you need when you’re selling for the first time. I definitely recommend Lux Homes for anyone thinking of selling their property.
Folusho · 21 June 2023
★★★★★ 5/5
GoogleVery professional agency! Ben was really helpful throughout the process. Thank you
Dan · 11 March 2025
Agent replied · 13 June 2025
Thank you for your positive feedback Dan. We will certainly pass your feedback onto Ben. Should you ever need our help again in the future, we'd be more than happy to assist.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
