Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDouglas Allen Woodford provided a great…
Douglas Allen Woodford provided a great service during my first home purchase. Riana and Khaleesha were amazing throughout the process and always happy to help.
Akhil · 14 November 2019
Agent replied · 24 October 2024
Dear Akhil,Thank you so much for your 5 Star review of our Woodford Green office relating to buying your first property, Riana and Khaleesha will be delighted that they were able to assist you.On behalf of the whole team I would like to wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleMonique worked very close with me over the last year to sell my property. Monique's professional, persistent and positive approach meant we worked together to a successful deal. Even though 3 other offers failed. Monique stuck with the sale all the time.
Thanks to Monique, Dale and Ben for all your help. Now I can move on.
Andy · 11 October 2019
★★★★★ 5/5
TrustpilotMatt Hook,& Laura-Louise were very …
Matt Hook,& Laura-Louise were very helpful and attentive throughout the process. Always polite & made sure they came back to all of my queries within a timely manner.
Blakehall017 · 16 October 2017
Agent replied · 24 October 2024
Hi blakehall017,Thank you for posting your 5 Star review regarding Matt and Laura in the Wanstead office. we believe in giving our customers a Premium service to make your whole experience that much better.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
Trustpilot5 Star Service
5 Star. Thank you Robin and your team for The excellent service you provided in the sale of our house. Would highly recommend.
Kevin · 29 June 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotI got call from Walthamstow branch…
I got call from Walthamstow branch today from aleisha Bennett regarding my mortgage advice she was very professional and very humble person. She setup my appointment with Morgate advisor so quickly. She was very helpful and very polite to me thanks Aleisha keep pit up
Khalil · 27 May 2022
★★★★★ 5/5
TrustpilotThe service has been great
The service has been great, Jake and the team are always very helpful and friendly. With specific requirements whilst looking for a property they have done an amazing job at showing me properties meeting those requirements and offering convenient times for viewings.
C · 30 September 2022
★★★★★ 5/5
TrustpilotRosalie is a hero
As first time buyers buying from someone purchasing a new build, we thought a chain free transaction would have gone quite smoothly. Lots of hiccups happened along the way (solicitors, construction company) regardless, but never from Douglas Allen. Rosalie managed the whole process superbly and I'm pretty sure without her efforts keeping track of all parties we wouldn't be happy homeowners now. Thank you!
Ropita · 18 December 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotGreat service every step of the way
Great service every step of the way, no matter how big or small the query Maria, Ben and the team in the Wathamstow branch have been great!
Anton · 14 May 2018
Agent replied · 24 October 2024
Dear Anton,Thank you for your 5 star review regarding Maria and Ben in the Walthamstow office.Rob wadeAssociate Operations Director
★★★★★ 1/5
TrustpilotIf i could give 0 stars I would
If i could give 0 stars I would.
Terrible estate agents. Manager (gregg) is rude and unprofessional. Everything I asked was agreed then he done what he wanted to do. Stay away. You will thank me later. Douglas Allen are the kinda company that give estate agents a bad name.
Use bear, honest and professional
Daniel · 11 December 2024
★★★★★ 5/5
TrustpilotFeedback on Phebi
Phebi has been great since registering with Douglas Allen, really been a pleasure dealing with her and great communication & support. Sending across info on new properties and arranging viewings as well, fantastic customer service. Thank you.
Taylan · 16 March 2023
★★★★★ 5/5
TrustpilotSouth Chingford branch
We found the staff at the south Chingford office to be extremely helpful during the sale of my friend's house. My friend was going into a care home and at all times the staff were caring in their attitude toward her and we felt they could not have done any more in getting a sale for the house. I can't recommend them highly enough. TA big thank you to them all.
Pat · 17 April 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen in chingford were…
Douglas Allen in chingford were professional, friendly and gave us so much help and support..Thank you James, Jess and staff of Douglas Allen Chingford.....Highly rated REGARDSKaren,
Karen · 11 November 2018
Agent replied · 24 October 2024
Hi Karen,Thank you for taking the time to post your 5 star review of the Chingford office, especially James and Jess.I am pleased to see that you rate them so highly.Best of luck in your new home.Rob WadeAssociate Operations Director
★★★★★ 2/5
Trustpilotwickford estate agents
where do i start the online portal doesn't work so was unable to look at viewings feedback etc , even told them it does not work 8 yes eight times . constantly wanted us to drop the price of our property after being with them for a few weeks. These guys couldn't sell a house if they tried all they are interested in is there cut(money) which is exorbitant compared to other agents around.
Adam · 3 November 2018
Agent replied · 24 October 2024
Dear AdamThank you for sharing your experience with us and we are sorry if some aspects of our service did not met your expectations.We understand that the Wickford branch have been assisting you with the issues that you have experienced when trying to log in to your online account. You were given some advice regarding your email address from our I.T. department and we were not aware that you were still experiencing difficulties. Please rest assured that this is being looked into further and someone from the Wickford branch will be in touch with you shortly.We always endeavour to obtain price related feedback following a viewing so that we can better understand if potential buyers feel that a property is being marketed at a fair price. We understand that it can sometimes be frustrating when a price reduction is recommended however we only ever provide advice that we feel is in our customers’ best interests and it is ultimately your decision to make. We hope that the above will reassure you that we are genuinely trying to assist you however should you like to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotExcellent customer service
I had a great experience with this company. So helpful and I was always well informed of the whole process . I dealt with a lady called Chelsey Baldwin who really did make it very easy , extremely competent and knows her stuff
Jamie · 21 November 2023
Agent replied · 24 October 2024
Hi Jamie,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Chelsey, has been and how easy she has made the process for you.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotBig thanks to Tom fitch and Chelsea for…
Big thanks to Tom fitch and Chelsea for their huge help towards me buying my first home
Rob · 29 July 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service all round
I have a rental flat which Douglas Allen have let for me. I met Paris at the flat and she understood the situation i was in immediately. She offered excellent advice. The flat was let within a week, checks done, deposit received. Paris's follow up work was very thorough and the local DA office were very helpful. The back office team have been quick to respond and sort out issue. Would highly recommend Douglas Allen.
Pat · 23 January 2017
Agent replied · 24 October 2024
Dear Pat,Thank you for taking the time to add your comments on Paris and Douglas Allen Lettings, I am pleased to see that not only was the service levels promised delivered, the proactive way that our Lettings team market the property and also ensure that you are fully updated was delivered. Having our Customer and Property Care team means we have the right people focused and helping all the way from putting your property up to let and then through our management. We look forward to working with you throughout the tenancy.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotAbbie Wilson
Abbie Wilson made the move very simple, coordinated everything well to facilitate a swift move. Definitely recommend her to a colleague. Good job keep it up
Deep · 14 December 2017
Agent replied · 24 October 2024
Dear Deep,I am so pleased that Abbie in our lettings department has made the move very simple, by ensuring we keep in regular contact and explain everything as soon as possible makes this happen.Like you say Good Job and keep it up, I know that Abbie certainly will for all her current and future clients.All the best in your home and remember we are there to help if needed.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotExcellent service
I recently bought a house through the Walthamstow branch of Douglas Allen. I found them very helpful. The process itself was very lengthy - not due to Douglas Allen, just due to various complications - but the team were very supportive. I dealt personally with Rob Stiff and with Andrew Bilby, who handled the sales progression, and with Faisal Hussain, who works for Mortgage Matters Direct. I found all of them very professional and helpful.
Richard · 29 February 2016
Agent replied · 24 October 2024
Dear Richard, Thank you for your positive comments regarding my Walthamstow branch, Rob, Andrew and Faisal all work tirelessly to help people achieve their dream moves.The legal process can throw up some issues but Andrew has years of experience behind him and helps to resolve many problems. Faisal deals with many of our clients and also saves people a lot of money with his access to so many lenders. As you know Rob is very hands on are truly cares about his clients.I hope your happy in your new homeRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen, Chadwell Heath Branch
I was very lucky four weeks ago when I meet Michelle at Chadwell Heath Branch, I'm a first time buyer and I doen't know the rules how to buy a house in UK, she was so kind with me, was enough 15 minutes to explain me everything, now we found a very good deal and we hope we will moove to our home soon...I recommend the services of this branch...
Mandraburca · 16 February 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGood Team !
So far no complaints, Ray and his team have been on the ball, looking forward to a happy ending very soon with the sale of our houses.
Mr · 1 July 2015
Agent replied · 24 October 2024
Dear Mr Smith,Thank you very much for taking the trouble to post your review concerning Ray at our Wanstead office. It's always useful to get feedback and I am pleased we have been able to provide you with a 5 star service. I wish you every success with the sale of your home.Regards,Jon Holden, Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotTwo appointments booked and confirmed
Two appointments booked and confirmed, two no shows. Previously dealt with their head office (ARUN), using branch direct a completely different experience. Very disappointing.
MELANIE · 28 October 2024
Agent replied · 25 December 2024
We are sorry to read your review however, we cannot find any record of you having recent contact with Douglas Allen. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your experience. Thank you.
★★★★★ 5/5
TrustpilotFirst Experience - Everyone's a Winner- Outstanding Service
I recently needed a quick sale on my property as me and my husband had split up, i went to Douglas Allen on a recommendation of a friend. It was by far the best recommendation , Douglas Allen were flawless with their service and the property was sold in record time. I would recommend Douglas Allen to EVERYONE i know. I cant thank the staff enough for making it such a smooth and pleasurable experience.
CW · 8 April 2015
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotRenting
I am renting a property for my Mother with Douglas Allen and the whole process has been seamless and very professional. I would highly recommend.
Tina · 11 October 2024
Agent replied · 24 October 2024
Hi Tina,
Thank you for your lovely review! We're delighted to hear that renting a property for your Mother with us has been seamless and professional. Your recommendation means a lot to us.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison.
Everyone in the office was really friendly and overall a much better service than any other on the high street
Mr · 1 February 2016
Agent replied · 24 October 2024
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
