Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotAfter Sales Service
Having moved the sale of my mothers house to D Allen from another local agent, I was impressed with the level of contact and enthusiasm.
More importantly was the input of Natasha Mercieca
Sales Progressor who took over the account post sale. Her level of diligence, ability to communicate clearly and at times when she said she would, was a welcome factor in what became a protracted situation due to issues with the buyer. Her work undoubtedly assisted in achieving exchange, and I highly commend her.
Graham · 20 August 2015
Agent replied · 24 October 2024
Dear Graham,Your recognition of Natasha is duly noted, I am glad to say you are not alone!We are one of the very few estate agents who go to the expense of having our own team of Sales Progressors, as you have found they are worth their weight in gold.Thank you very much for your comments and your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotDouglas Allen Barkingside
We were told that if we were not to use their in-house conveyancer our offer would not be recommended to the seller. We informed the estate agent that we already had a conveyancer but he was adamant that we had to use the in-house conveyancer to stand a chance. We felt extremely pressurised and as we did not want to lose the house we agreed. In the end we lost to another 'best offer' bidder. Now the headache of claiming back our conveyancer down payment begins.
In the conveyancer's small print we noticed that Douglas Allen would receive a marketing payment of £545 plus VAT for a successful completion. We will definitely be speaking to trading standards.
In our top three for worst estate agents.
Faisal · 4 August 2015
Agent replied · 24 October 2024
Dear Faisal When you submitted your offer, it was recommended that you consider using one of our conveyancing panel to assist you as the relationship that we have with these firms aids communication during the conveyancing process, often helping to expedite the transaction. It is of course your prerogative to decline our recommendation and instruct a conveyancer of your choice and this has no effect on how we deal with your offer. I can confirm that your offer was submitted to the seller for their consideration in the usual manner however they chose to proceed with a higher offer from another potential purchaser. The referral fee paid to Douglas Allen upon successful completion of a sale is openly disclosed to all customers in line with our commitment to operating an honest and transparent business. Our conveyancing panel operate on a no sale no fee basis, therefore any money paid to them will be refunded promptly, with the exception of any disbursements already incurred on your behalf. Should you require any assistance with this refund, please contact our Customer Relations team on 01702 540802. We are sorry that you have been disappointed on this occasion however our Barkingside office remain keen to identify a suitable property for you to purchase.
★★★★★ 5/5
TrustpilotExcellent service
Douglas Allen found buyers for our house within two weeks of signing up with them. Having been with another estate agent for four months previously to this, the difference in service we received from Douglas Allen was a welcome relief. What stood out to us about them was the honest advice they gave us and the way they had a clear plan of action in place of what they would do to sell our house. They also were really good at communicating with us - they kept us informed at all stages of the process and always responded promptly if we left messages.
Once we had sold the house, our sales progressor was fantastic. Knowing that we were expecting a baby, she did everything she could to speed our sale up, and the result is that we will be in our new home in time for the birth of our new baby, and for this I am really grateful.
Zoe · 16 April 2015
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotHandled very professionally
Our initial contact was with Lee, who explained the procedure in great detail and the options available to us, ie, open day, planned appointments etc.
As this was our 2nd property Douglas Allen also offered to keep the keys for any potential buyers to save us the hassle of being at the property for viewings, which was also very helpful.
Wayne also kept us up to date with the ongoing viewings and subsequent offers so we were fully informed at all stages.
We have used Douglas Allen services before and would also have no hesitation in using them again.
Tracey · 30 March 2015
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 4/5
TrustpilotThey have a plan to sell your house - and they follow that plan.
What we liked about Douglas Allen was their forethought about our situation. When they originally came to see us, they laid out an action plan about how they were going to sell our house, who they felt our target buyers were and how they would organise their sales team. Critically, they followed through with this plan to the letter. Ten days later, we had accepted an offer.
The only thing stopping a five star review is a slight concern about the communication between the sales team and the after-sales team. Both are excellent, but they don't always pass messages between themselves.
Mr · 30 March 2015
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 1/5
TrustpilotVery poor service and would not recommend to others
At the outset and before signing up , I was told that Douglas Allen pride themselves on good customer service and that someone would always get back to me to answer my queries. This was completely untrue as after countless phone calls nobody would get back to me . Also I was left to do all my property viewings myself when being told that they would send agents along. At one time I had to manage 4 families by myself as no agent bothered to attend.
It was a huge let down . Apart from introducing the buyer to me , I feel Douglas Allen did very little.
I am very disappointed and wish I had gone with another Agent.
Sharan · 27 March 2015
Agent replied · 24 October 2024
Dear Sharan DThank you for your feedback. We are sorry that you had some concerns over our service and have left voicemails for you in the hope of discussing them. Having reviewed the records for your property sale, we have been unable to identify the occasions when calls were not returned therefore we unfortunately cannot provide specific reasons to you. Nevertheless we appreciate that this would have been frustrating and have reminded the staff of their responsibilities in this respect. Please accept our sincere apologies. Whilst we try to accompany viewings when requested to, this is subject to our diary commitments. If we are unable to do so, we would always ask the sellers before postponing viewings but fully understand if they prefer not to conduct them. There is no record of you raising this issue during marketing and requesting accompanied viewings only which would have resolved the problem. On a positive note we are delighted to note that our marketing generated considerable interest in your property resulting in a full asking price sale being agreed in just over 2 months (despite the intervening Christmas and New Year holiday period). We know that our sales coordinator Andrew is in regular contact with you and hope that your sale will proceed smoothly. Thank you again for your valuable feedback.
★★★★★ 1/5
Trustpilotsales valuation
No one got back to us until 2 weeks after their visit to give us a written valuation. When we do receive the literature it had no price valuation on there at all and no indication of the value our property holds instead we were sent literature about properties sold recently which were no good to us and irrelevant.
The worst agents I have ever used, bad customer service the manger never got back to me I left 4 messages over a period of a week.
DISAPPOINTED
Miss · 27 March 2015
Agent replied · 24 October 2024
Dear Miss Khan We were very sorry to learn of your concerns with our Chadwell Heath office and thank you for your feedback. We have emailed you with a full response however, in brief, we visited your property on the Saturday and provided a verbal idea of a suitable marketing price, together with details of comparable sold properties to support our estimate, which is normal industry practice. These were not intended to be properties of interest to you to buy. We posted our appraisal letter to you on the second working day afterwards, being the Tuesday and therefore cannot understand why it has taken 2 weeks to arrive. Nevertheless, we apologise for the delay you experienced and can only assume that this was due to the postal service. We have contacted you since sending our letter to be advised that you only required a valuation and do not wish to sell your property. We trust that the advice given by our staff member was useful and reiterate our apology for any aspect of our service that you were unhappy with. If you decide to sell in future we would welcome the opportunity to assist you and restore your faith in our company.
★★★★★ 5/5
TrustpilotProfessional and Personable
Douglas Allen were able to sell our flat within 7 days so that we could purchase our ideal home in the same area.
10 weeks ago we came across a property on a road that we had always thought we would love to live on. Douglas Allen were the agents and they did an excellent job of acquainting us with the property and explaining the tender process. The only way we stood any chance with the seller was if we were able to sell our place before the tender ended.
Due to their unrivalled local knowledge and enthusiasm of the market, we were left with several strong bids only a week later.
Additionally when called upon, Douglas Allen's after care through to exchange is always very helpful in what becomes often unnecessary stressful dealings with solicitors. On several occasions they will pick up the phone for you.
We won't be selling for a long while now, but when we do we'll be giving Steve at Douglas Allen a call.
Gary · 27 March 2015
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotVery happy with the service that has …
Very happy with the service that has been provided. Abbie Wilson was a massive help all the way and even after the process had been completed. Great job. Thank you!!!
Husnu · 24 January 2018
Agent replied · 24 October 2024
Dear Husnu, Thank you for your feedback on Abbie in our Lettings team, as you say we are here to help you all the way and ensure that we are still available even after the tenants have moved into your property. Our aim is to ask your tenants lots of question, fully understand what they are looking for then help them move in as soon as possible. If you need any further help then our Lettings team will be more than happy to helpKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotI recently used Douglas Allen for…
I recently used Douglas Allen for letting my property and found them professional and very efficient. Abbie and Chloe were amazing and always took time and were very helpful.
DARREN · 12 October 2018
Agent replied · 24 October 2024
Hi Darren,Thank you for taking the time to post your 5 star review regarding Abbie and Chloe on our lettings team. They both take great pride in their roles and look to give a premium service.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service and highly …
Excellent service and highly professional Abbie and Chloe was very helpful throughout the process. I strongly recommend for them for further future dealings. Good luck for your bright future
Mini · 12 October 2018
Agent replied · 24 October 2024
Hi Mini,Thank you for posting your 5 star review regarding Abbie and Chloe on our lettings team in Basildon.It is nice to see that you would recommend them again.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI said I want that house and that's the one I got!
I saw the house I wanted- the type that doesn't come on market often. I needed to sell my home. Greg and the rest of the team arranged this. No sweat. No marketing jargon, no schpeal. Normal honest information- that's what I liked about Greg's approach. A swiftly arranged mortgage by Will and within 2 weeks the houses had been bought and sold. 2 weeks?! That's awesome! I'll be calling into the Woodford branch for a valuation very soon.
Bhav · 2 August 2016
Agent replied · 24 October 2024
Dear Bhav,Thank you for you positive comments regarding the team in Woodford Green, It is always pleasing to hear when a team of people come together and exceed your expectations. I will call Greg and Will personally to thank them for there continued high standards.Thanks againRob wadeAssociate Operations Director
★★★★★ 1/5
TrustpilotPoor standard so far
First viewing- estate agent forgot to turn up. Had to show the people round myself even though I felt ill.
Second viewing- they sent round a new estate agent that we hadn't met or who hasn't seen the house before. Did most of the talking as the new agent didn't know anything about my house.
Also promised that we would receive constant updates and alerts on new properties however we haven't had one phone call in nearly 2 weeks.
Mr · 21 October 2015
Agent replied · 24 October 2024
Dear Mr & Mrs Church Thank you for your feedback. Please accept our sincere apologies for any inconvenience caused in respect of your first viewing. We understand that the Branch Manager visited you to apologise and explain how this regrettable situation occurred. The member of staff who conducted your second viewing was unable to view your property first, due to prior diary commitments however he had familiarised himself by reading the brochure and speaking to staff who had seen the property to be able to answer any normal questions. As you were present, the viewer naturally directed some questions to you as the owner, however our member of staff also answered questions and accompanied them around the property. We confirm that you are registered with Douglas Allen as a prospective purchaser however in the last couple of weeks, there have been no new properties to the market, matching your property preferences. Please be assured that as soon as we commence marketing a property that matches your criteria, we will contact you. In the meantime, we can assure you that we are very much committed to selling your property and identifying your dream home to purchase and we hope that our staff are able to positively demonstrate this to you in the very near future. Customer Relations, Douglas Allen
★★★★★ 5/5
TrustpilotI knew when I met Maria and Ben we were…
I knew when I met Maria and Ben we were in good hands. They have been so professional and patient with us and really helped us through a difficult time. Their expertise, calmness and ability to manage multiple viewings under stressful conditions have proved to be invaluable. Their customer service is superb with regular feedback and guidance through the whole process. They have been very kind and understanding and I would thoroughly recommend them to others.
Helen · 25 February 2019
Agent replied · 24 October 2024
Hi Graham,thank you for taking the time to post your 5 star review regarding Maria and Ben in the Walthamstow office. It is always great to read when our staff have understood a situation and helped you through it, especially when it becomes stressful.Thanks againRob wadeAssociate Operations Director.
★★★★★ 5/5
TrustpilotGreat Customer service
I had a great experience with Jodie T and Joanna M in getting a beautiful house to stay, they were always updating on the process and also made the experience smooth and easy to complete and also love the welcoming home pack received. I would definitely recommend Douglas Allen
Jummy · 4 September 2023
Agent replied · 24 October 2024
Hi Jummy,Thank you for leaving a review! It's great to hear how positive your experience with our agents, Jodie and Joanna, has been and how they've made the process so smooth for you. We're delighted you loved your welcome home pack too!Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotChristie was by far the best and most…
Christie was by far the best and most helpful of all 6 estate agents we visited. Would highly recommend to anyone, they couldnt be more helpful.
N · 21 November 2019
Agent replied · 24 October 2024
Dear NB , Thank you for your 5 start review regarding the service you received from Christy in the Wickford office. I am please that she was a cut above the rest of our competition in the town.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotGreat service and swift professional …
Great service and swift professional approach. Maria and Ben were excellent, always available, helpful and committed to making things work for usLooking forward to moving in!Thanks allAnna & Michelle
Anna · 8 November 2017
Agent replied · 24 October 2024
Hi Anna,Thank you for your 5 star review regarding Maria and Ben in the Walthamstow office. I am please to see that they were attentive to you and helped you on the buying process. I wish you good luck in your new home when you move in.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen east ham
Excellent service from the east ham branch of Douglas Allen.Quick responses to all questions, fast turn around on purchase.Maureen was amazing with communication with myself and my broker.
Mohsin · 22 August 2018
Agent replied · 24 October 2024
Dear Moshin,Thank you very much for your 5 Star review of our East Ham office, great to hear how Maureen and her team helped you with your purchase.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotRe: Harrison Thomas
Harrison provided an absolutely outstanding service for us and worked tirelessly to get our house sold (after we lost 2 houses and a buyer during the pandemic). In addition, he was always willing to stay in touch and facilitate communication between parties once exchange of contracts had occurred, showing a willingness to go above and beyond what we needed to ensure the move went through to completion. Big thank you, Harrison.
Chris · 10 October 2020
Agent replied · 24 October 2024
Good afternoon Chris, Thank you for taking the time to write this lovely review, especially with regard to Harrison. I'll be sure to pass along your comments- I'm sure he'd be delighted by your kind words. Kind regards,Danielle
★★★★★ 5/5
TrustpilotAs a landlord for the first time it was…
As a landlord for the first time it was so important for me to find the best agent to help. The rent team at Douglas Allen were amazing. They made the process so easy and stress free. Chloe and Abbie have been so helpful throughout and even went out of their way to answer questions beyond the remit of their responsibility. Thank you so much for making my first experience a great one. Will be back!
Hanan · 21 July 2018
Agent replied · 24 October 2024
Dear Hanan,Thank you for your 5 Star review, both Chloe and Abbie at our Basildon Lettings Dept will be delighted with both your recognition and in successfully letting your first property - we hope it's the first of many!Kind Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotShana has been proactive and very…
Shana has been proactive and very helpful throughout our search! I look forward to working with Shana again. Thanks so much
Aavni · 19 March 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 3/5
TrustpilotDouglas Allen's expeditor, is an under-valued treasure in this rough diamond organisation
In my honest opinion, the female expeditor was indeed effective, efficient and extremely personable! The trouble with Douglas Allen is that the glossy front-end marketing is let down, extremely badly... a glossy front end magazine with a sub-standard editiorial!
If this organisation wishes to progress, it would be better served by observing the expeditor closely, to fully comprehend the meaning of Servitium Qualitas!!! or better still, familarise themselves with the teachings of Tomas Peters: In Search of Excellence!!
Richard · 6 August 2015
Agent replied · 24 October 2024
Dear RichardWe are keen to understand your specific concerns however we have been unable to trace you on our system from the details that you have supplied. We would therefore be grateful if you would contact our Customer Relations Department on 01702 540802 in order to discuss the nature of your concerns in more detail. Thank you.
★★★★★ 5/5
TrustpilotThanks Andy Dumas @ the Woodford Branch
Andy made the experience much easier. Always helpful and very insightful when explaining the purchase process.I would recommend Andy to anyone looking to purchase in the area.
SC · 4 February 2019
Agent replied · 24 October 2024
Dear SC,Thank you for your kind comments regarding Andy at our Woodford Green office, I am glad to hear he was so helpful during your property purchase.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotA great service
I needed help with my mortgage and was recommended Will by our Estate agent Steven. Service from start to finish was excellent and we managed to secure our dream house!!
Ronanc77 · 20 February 2015
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
