Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot"Exceptional Rental Experience in Brentwood
I recently rented a flat in Brentwood through this agency, and I must say, the experience exceeded my expectations. The staff was exceptionally professional, the property was well-maintained, and the overall process was smooth and efficient. I highly recommend this renting agency for their top-notch service and commitment to customer satisfaction.
Andra · 2 December 2023
Agent replied · 10 June 2024
Hi Andra,I was so pleased to read that we managed to exceed your expectations following your recent dealings with our lettings department in Brentwood. As a business, we invest a lot of money into staff training and development, so it is particularly pleasing when we receive such positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotUp to date with information
Up to date with information. Great service
Fatma · 16 September 2025
Agent replied · 26 September 2025
Hi Fatma
Thank you providing your recent review and 5-star rating, which is much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss and the Lettings Team
Ross and the Lettings Team at Beresford's have consistently performed at a high level of efficiency and reliability on all re-lets of the company's apartments. His communication is timely and very much appreciated.
SAIL · 24 October 2024
Agent replied · 10 June 2024
Thank you for finding some time to provide us with your feedback. I am pleased that Ross and the rest of our lettings team have delivered a consistently effective level of service to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine was very friendly and lovely
Corrine was very friendly and lovely. Made the visit very easy and quick,
Freddie · 7 February 2023
Agent replied · 10 June 2024
Hi FreddieThanks for your positive comments regarding Corrine. I am pleased that her visit went without issue and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
GoogleThis is the worse estates agent i had been worked with. I was looking for 2 bedroom flat and they did give me rubbish flat. Flat never gets hot.my heating working 7/24. Mouldy bedrooms. I am feeling the winds into the bedroom when i try the get rest.i just asked for carpet cleaning before i move the flat its looks more clean but they want me to do professionall cleaning from a company before i leave from the flat for this and they want proof like receipt from me.but you did not give me or show me any proof for you done professional cleaning.flat has got many problems and i am receiving minimum 3 e-mail for a week from Beresford. They always try the send repairs company but that people never come on right time and right day.they thing i am seating all day at home and waiting for them and my only job is them. So why did you not sort it out all problems before i moved to flat. And also this is for all landlords they all think they are something but they are nothing. Do not get that much hungry to money. We are all humans, we will die one day and you can not take even a penny with yourself to other life or whatever you call.
Cumali · 12 June 2019
Agent replied · 11 June 2024
Cumali
Thanks for your 5 star review. I’m pleased you were happy with the services provided by our team in Shenfield.
Steven Bond
Managing Director-Residential Lettings
★★★★★ 5/5
Google' Fantastic service throughout! '
As soon as we met both Carl and Oliver of Beresfords, we knew we were in safe hands. After our first meeting we were well informed and confident about the service offered. Throughout the sale of our development, Carl and Oliver have been more than helpful and gone the extra mile at every point of contact.
The whole process of selling the properties, normally very stressful has been faultless.
Not only have received a great service, we also feel we have gained a friend. Thank you to all involved of Beresfords namely Carl and Oliver.
We would have no hesitation on recommending or using again!
Paul and Anna, Knights Court
Anna · 12 June 2019
Agent replied · 11 June 2024
Dear Paul and Anna
Thank you so much for taking the time to post your 5 star review. Carl and Oliver at our Brentwood office are committed to offering the best possible customer care and they work really hard to ensure the process is as stress-free as it can be. Thank you for recommending Beresfords. I am sure the team will appreciate your kind comments and we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleI’ve been with Beresfords for a number of years now and they have been incredibly helpful to me. I use their introduction services, meaning they do the hard work of finding and vetting the right potential tenants.
Beresfords also give timely advice, most recently regarding the tenancy deposit scheme and what the options are to lodge a dispute should elements of the tenancy agreement not be met. I’m not a “professional” landlady, I’m not doing this for profit, just to keep my little flat that I love until I’m to old for stairs and want to downsize.
I highly recommend Beresfords Lettings Agency and enjoy their professional and conscientious services.
Alexandra · 12 June 2019
Agent replied · 11 June 2024
Alexandra
Thank you so much for your kind words and 5-star rating. I’m pleased that you have used our company over a number of years and during that time found our staff helpful and professional. It’s great that you have retained your little ‘nest egg’ and rest assured we will continue to look after it for you.
Very best wishes
Steven Bond Managing
★★★★★ 5/5
TrustpilotGabby Giedraite has excellent customer…
Gabby Giedraite has excellent customer care and she had all the right answers to our questions. She is definitely headed for greater heights in the estate industry and customer care. It was my first time to interact with Beresfords and the customer care and ease of information and reception was excellent.
S · 11 November 2023
Agent replied · 10 June 2024
Thank you for taking the time to provide us with your feedback. I am pleased that Gabby provided an excellent level of customer care throughout your transaction and answered all of your questions. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally good advice and very helpful
Really good advice and very helpful. James was a pleasure to deal with!
Mark · 31 January 2023
Agent replied · 10 June 2024
HI MarkThanks for your positive feedback following your recent dealings with our lettings department in Chelmsford, and particularly James. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI've recently rented a property through Beresfords and found the staff, and Rylie Kingsnorth in particular, to be very helpful and efficient.
Steve · 22 March 2025
Agent replied · 20 May 2025
Hi Steve
Thanks for taking the time to post your review. It's great that Rylie and the rest of our lettings team were able to assist you efficiently throughout your entire rental process. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotPlease beware when renting a property…
Please beware when renting a property from these estate agents, they are lazy, everything is an effort, they entered my house without permission, when we vacated they are now charging me £500 to cut grass in the garden, i asked for pictures of checkout and they told me we don't have to provide them so we won't. all the staff are very rude.please please please do your research before renting through this company, if you do decide to rent through beresford take a million pictures of before and after as you they have no morals and will try to get every penny out of you to make themselves look good infront of the Landlord.
M · 16 January 2019
Agent replied · 10 June 2024
Your review has just been brought to my attention as we do not currently subscribe to Trustpilot. I would be keen to find out more about the issues you raise as we would never charge anyone £500 to cut the grass and do not enter a property during a tenancy without providing prior notification to the tenants concerned! So please email me directly and I will investigate further. Many thanksSteven BondManaging Director - Residential Lettingssb@beresfords.co.uk
★★★★★ 5/5
TrustpilotRyan is a really courteous individual…
Ryan is a really courteous individual and a pleasure to deal with.
Harry · 7 February 2023
Agent replied · 10 June 2024
Hi HarryI really appreciate you taking time out to post your positive comments regarding Ryan. I am sure he will be very grateful.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotThis is a useless unprofessional estate…
This is a useless unprofessional estate agent, they do not make any effort, they are lazy and do not have a sense of business. Not only they do not find any buyers they also do not bother to take things right on the right move website. They are waste of time. They do not have any skills or proper training to evaluate properties. Please look at the houses they have evaluated on the right move. There are houses in Wickham bishops which do not have proper lounge, they do not have study , front garden and have only small back garden (and have only 4 bedrooms) this estate agent have evaluate those properties around £1000000 or £1100000. They are just a joke and do not have any common sense.
Ardeshir · 17 November 2018
Agent replied · 10 June 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.
★★★★★ 1/5
TrustpilotThis is a useless unprofessional estate…
This is a useless unprofessional estate agent, they do not make any effort, they are lazy and do not have a sense of business. Not only they do not find any buyers they also do not bother to take things right on the right move website. They are waste of time. They do not have any skills or proper training to evaluate properties. Please look at the houses they have evaluated on the right move. There are houses in Wickham bishops which do not have proper lounge, they do not have study , front garden and have only small back garden (and have only 4 bedrooms) this estate agent have evaluate those properties around £1000000 or £1100000. They are just a joke and do not have any common sense.
Ar · 17 November 2018
Agent replied · 24 December 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleExcellent service and communication from the start to finish of our property purchase via Beresfords Shenfield
Especially 'jack' who really went the extra mile chasing things etc
John · 2 January 2025
Agent replied · 9 January 2025
Hi John,
Thank you for the great review for the team at our Shenfield office and in particular Jack, your main point of contact. The team will do everything within their power to ensure a transaction goes through smoothly, keeping all parties regularly updated throughout the process. They will appreciate your 5 star award and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotWe are a Happy tenants already 5 years
We are a Happy tenants already 5 years. The agency that represents both parts is Beresfords Agency.Very helpful, polite,operative,professional staff.Especially apreciate the help of Lauren Mobsby,because we got in touch many times.Thank you.
Brais · 1 October 2024
Agent replied · 23 October 2024
Hi BraisThank you so much for your kind words and positive comments. We are pleased that you have been happy with the service we have, and continue to provide to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAn amazing team
An amazing team. Joe Wass is a professional and trustworthy person. He was very helpful and everything went smoothly.
Florin · 29 March 2022
Agent replied · 10 June 2024
Hi FlorinIt was great to read your positive comments about Joe Wass and the rest of the lettings team at Braintree. I am pleased that they impressed from beginning to end.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCustomer Service
I've had some difficult tenants over the last 12 months. During that time Hannah has always gone above and beyond to try and resolve the issue. Hannah really cares about what she does and is always the first person I think of going to when I have a problem. Amazing Service.
Malcolm · 4 October 2023
Agent replied · 10 June 2024
Hi Malcolm,It is always great to read that our staff have gone above and beyond with their services for our clients. I am sorry that you have had some difficulties with your tenants over the past year, but I am glad that Hannah was able resolve your issues and that you would not hesitate in working her again in the future. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotUsed Beresfords for fully managed let
In order to let a property, went with Beresfords on a fully managed basis. All staff very helpful, several are Landlords themselves - so have the experience required. Service seems 100% so far, very impressed. Initially tried another well known high street agent who just didn't cut it on the service side. The staff seemed rather young and somewhat inexperienced, yet Beresfords the polar opposite from this!
Dan · 21 March 2022
Agent replied · 10 June 2024
Hi DanMany thanks for your comments regarding the service provided to you when choosing Beresfords to let your property. It is good to hear that you have been impressed with the service provided and that you have found the experience of our staff to be above and beyond that of other agencies you have dealt with. We appreciate your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service
I found Tom and James to be professional and friendly while we were looking for a rental. They helped us understand the process, supported our search, and very clearly explained the next steps. Our queries were answered quickly as well. Thank you!
Genusha · 15 April 2024
Agent replied · 10 June 2024
Hi GenushaSo pleased that Tom and James were both friendly and professional when helping you find a suitable property to rent. I know they will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service and quick result
Customer · 11 September 2025
Agent replied · 26 September 2025
Thank you for providing your recent feedback. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCouldn’t recommend enough
From the start the guys at Beresfords have been very professional and helpful. I went into the experience not knowing anything about being a landlord but they’ve be really proactive, have given me loads of tips and been on hand at all times. Couldn’t recommend enough and thank you for everything you’ve done to help Tessa and Dominique
Lauren · 26 February 2023
Agent replied · 10 June 2024
Hi Lauren,We really appreciate your feedback. So pleased that you found the approach of our lettings team both professional and helpful. It is also great that you felt supported throughout the process and would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
Rob and Charlie at Beresfords lettings upminster branch. I found them to be approachable and very helpful, they went the extra mile to answer the questions I had. I would not hesitate to use these guys again .
Wareing · 12 June 2024
Agent replied · 10 June 2024
Hi WareingMany thanks for your recent feedback and 5-star rating. I know Karen will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat team at Beresfords
The team at Beresfords have made what is a very stressful time of an unplanned move very easy.
Stephen · 23 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
