Trusted Agent profile · Brentwood
★★★★★
890 reviews across 2 platforms
226 Hutton Road, Shenfield, Brentwood, CM15 8PA
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 226 Hutton Road, is rated 4.7 out of 5 across 890 reviews on two platforms, including 138 Google reviews rated 4.8.
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Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GoogleJacob is the complete professional and a pleasure to deal with
Hi Ian, Many thanks for the great review for Jacob, Manager of our Shenfield office. Jacob is focused on delivering the best possible customer experience and will appreciate your 5 star award and kind comments. He will look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
1/5
TrustpilotStill waiting after 11 days of vacating…
Still waiting after 11 days of vacating the property for Elaine to get in touch with regards to an email sent by the landlord on deductions ! Today this was relayed by Paul tucker who we have dealt with in renting the property for 4 years with a rental value of £85,000 ! It seems to be one lady deals with it and then another but then no one calls to say what’s going on ! When we moved into the property 10 bags of rubbish were removed and at the time beresfords were aware of it , Also the owner used the convenience of a week before moving out having a complete electrical check ready for his selling of the property !!! Which caused problems due to working from home ! David Seymour
Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director
5/5
TrustpilotJames kept me informed with the issues…
James kept me informed with the issues after my tenant left an quickly obtained a new tenant
Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAll went very smoothly.
All went very smoothly.Thank you to Alice for all your help!
Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDebby was awesome
Debby was awesome. She guided me through every process in a very kind and professional manner.Thank you Debby
Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSuch a good experience with Beresford
Such a good experience with Beresford, absolutely faultless. From the get go it's been a really smooth process. Lauren especially has been so lovely to deal with, she responds to emails in a timely manner and is super polite and helpful.
Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotLauren was extremely helpful with…
Lauren was extremely helpful with organizing the renewal of our tenants
Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotKate is always friendly & reassuring…
Kate is always friendly & reassuring and takes any of our concerns into consideration. They’re always promptly addressed.
Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleCouldn’t have been happier with the way Beresfords handled the sale of our house. Daniel in the Shenfield office and all his colleagues were courteous and efficient. They never over-promised and kept us up to date with every aspect of the sale. I have no hesitation in recommending Daniel and his colleagues as first rate estate agents.
Hi Graham, Thank you for taking the time to post your 5 star award for Daniel and the team at our office in Shenfield. I am pleased you were impressed with the service extended to you as the team work hard to provide the best possible customer care. They will guide and support throughout the process keeping in regular contact with all relevant parties. Thank for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotWould just like to say Hannah from the…
Would just like to say Hannah from the Brentwood team has been a pleasure to speak to with any queries or problems I’ve had.. her customer services and care is outstanding and her willing to help and solve anything really stands out Hence why I making the point to write this review todayThanks again Hannah
Hi Gem,Thanks so much for taking time out to provide us with your feedback. I was pleased to read that Hannah has assisted you effectively throughout your recent transaction and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotTerrible to Tenants
Although a model tenant for the last 4 years, Beresfords have treated my family and I terribly in handling our departure from rented accommodation. We were made to feel like second class citizens during the departure process with Beresfords' staff demonstrating incredibly poor communication and a blasé attitude to tenants rights as per the Tenancy Agreement. Even after leaving the property and having acceptance from the Landlord for the full return of the security deposit, Beresfords' staff continually avoid communication and appear intent on delaying the process for the speedy return of money owed. I rather suspect and in light of recent communication (or lack of), Beresfords will have a complete disregard for this Trustpilot review. However, they should consider that today's renter could be tomorrow's purchaser and I for one will avoid using Beresfords at all costs.30th November (day 20 after departing property)Further to Beresfords' response to my posting on TrustPilot a little over a week ago, it is with continued disappointment that nobody from Beresfords has contacted me since. This lack of communication and the ability to show any willingness to resolve issues further reaffirms my belief that Beresfords has a complete disregard towards tenants and their rights. After receiving a response from the Company's MD you would had least thought that someone from Beresfords may have provided my wife or I with an update. But I guess this must be the company's ethos for handling us meager tenants.
Dear Mr HarrisonHaving read the contents of your review, although we reply to every single review I felt compelled to respond to yours personally. Naturally I was concerned at some of the comments made and having investigated the matter further reply as follows. We would never treat anyone, be they tenants or a landlord with any disrespect but if you felt this was the case on this occasion then I sincerely apologise. My understanding is that neither yourself or any member of your family were actually present on the day of check due to Covid restrictions so I would be keen to know more about why you felt our staff made you and your family feel like second class citizens. I’m happy for you to provide more information in this regard and then I can investigate further. My direct email address is sb@beresfords.co.uk . I must disagree with your comments regarding the return of your deposit. As an industry we are tightly controlled by certain regulations. In terms of deposits, letting agents cannot return a deposit to a tenant until all parties (landlord & tenant) have agreed to any specific amount being returned. This cannot be based merely on verbal agreements as the legislation dictates we must have written confirmation from both parties. To speed up this process we request written confirmation by way of an electronic signature. We conducted our check out inspection on 11 November then prepared the relevant report which was subsequently sent to both parties within a few days. On the 18th November having digested the contents of the report the landlord verbally agreed to return your deposit. They were then sent a document to sign electronically the same day but as of close of business on Friday we were still awaiting return of this. We have chased the landlord twice since Wednesday and I can see from our internal records that our staff have been keeping you fully updated. We will of course continue to chase until such time as the relevant authorisation is received. Often letting agents get ‘bad press’ over this issue but I hope my explanation above provides a more detailed overview as to why it is not as simple as just returning funds on the final day of the tenancy, and to a certain extent is out of our hands if we are awaiting information or confirmation from clients. As a business we always try to act professionally and within appropriate guidelines, but in situations like this it sometimes works against us which is a real shame. Please rest assured we will continue to chase the landlord for a response and return your funds immediately upon us receiving the required written authority from the landlord.Steven BondManaging Director, Residential Lettings
1/5
TrustpilotUnabashed liars
Just called me at 9.30 am after a viewing request and proceeded to tell me that I should not be with my Mortgage broker (without asking who they were) because they have access to “only a handful of lenders, five at the most” whereas Beresfords have the only brokers with access to every lender. When challenged, by asking, “So Beresfords have the best brokers in the entire country, the only ones with more than five lenders”, I was asked, “Why are you doubting me?”. Because it isn’t true, that’s why. I object to being woken up with dishonesty and whilst used to every single agency attempting to sell their broker services, beginning your dialogue with flat out, nonsense and lies. No thanks. Viewing cancelled.
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted towards the end of last year. I am naturally concerned and disappointed with the comments made within. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I apologise if we have let you down on this occasion. Our clients benefit from a full range of services that we are able to offer and these will be outlined when dealing with an initial inquiry. Our independent mortgage advisors offer free advice and there is no obligation. Whilst we would encourage people to 'shop' around for the best possible deal, it is ultimately the client's decision as to whether they take up this option.Unfortunately I am unable to locate your file details to help me identify any concerns. Please could you contact me with further information on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager.
5/5
TrustpilotAs always beresfords billericay branch…
As always beresfords billericay branch are the best. They do their job to the best and 5 star service at any time. I am associated with them for last 11 years !!
5/5
TrustpilotEveryone was really friendly
Everyone was really friendly and helpful, especially Eleanor, and we had a smooth process with applying for and renting a property.
Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotA professional experience
I have had a few dealings with Chloe regarding the maintenance of my rented property. She was very good in keeping in touch and made sure my requests were carried out in a professional Manor.
Hi IreneThanks for taking a few moments to provide us with your feedback following your recent dealings with Chloe. It's great that she remained in touch on a regular basis and responded to your queries in a prompt and professional manner.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotA consistently good service over many years!
I'm a landlord and have been working with Beresfords for more than 15 years! They are pro-active in finding high quality tenants and the process through to moving them in is always very smooth. I use their managed service and they deal with everything for me in a prompt and professional manner. These guys know their stuff and are very approachable. I would certainly recommend them and personally wouldn't go anywhere else!
Hi Mr StowersMany thanks for taking the time to post your recent review. It is so pleasing to read such positive feedback considering how long we have been acting as your letting agent. Our staff always strive to go above and beyond for our clients and I am delighted that you would recommend us to others. On behalf of Beresfords can I thank you sincerely for all the business that you have provided to us over so many years. Rest assured, it is certainly never taken for granted.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJames at Beresford's was excellent and…
James at Beresford's was excellent and professional throughout my viewing of property and renting the property. He responded quickly to questions asked and made me feel well come. I attended the office today regarding a query he was excellent in explaining leading me to the right path and felt really comfortable.I will always use Berefords.
Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe use Beresfords to manage our let…
We use Beresfords to manage our let property. They’re a friendly and professional team. We can always get in touch with the right person when we need to and there’s good general communication. It’s a relief to know that they keep us updated on all our responsibilities as landlords and I feel they have always acted as fair and honest intermediaries between us and our tenants.
Hi MamMany thanks for your detailed review. I was pleased to read that our local lettings team are looking after your rental investment and remain in regular contact with you, especially in terms of updates regarding your legal responsibilities. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotThomas and Abby was amazing
Thomas and Abby was amazing! They helped us find our forever home and kept us updated on our progress. Highly recommend
Hi BillieMany thanks for taking the time to leave your review. I am glad your experience with us was a positive one and it is great that you would recommend us to others. I know that all the team in Chelmsford, but especially Abby and Thomas will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI couldn't have asked for more help…
I couldn't have asked for more help than I received from Lauren (Senior Renewals Coordinator) She sorted out any questions I raised in a timely manor with very quick responses where possible.
Hi SanthemWe really appreciate you finding some time to provide us with your feedback. It's great that Lauren appears to have assisted you effectively with your recent renewal and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotTessa was helpful and informative and…
Tessa was helpful and informative and made our move very easy
Hi Cherril,Thanks for providing your feedback. I was pleased to read your positive comments regarding Tessa, our Lettings Manager at Colchester. I'm glad that she assisted effectively in making your move as stress free as possible.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotImogine (sorry if I spelt your name…
Imogine (sorry if I spelt your name wrong) but she was really nice and when she came to check the property we are currently renting in, she was very respectful and asked if she should take shoes off etc.
Many thanks for your positive feedback from your recent dealings with Imogen during her recent routine inspection to your rental property. I was pleased to read that her approach was professional and respectful.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey are always very helpful and if…
They are always very helpful and if anything is needed to be done they will organise it as quickly and efficiently as possible. They make sure as a tenant, that you are looked after, as well as the landlord.
Hi LindaThanks for taking the time to provide us with your feedback. I was pleased to read that as one of our tenants you feel that our lettings team respond swiftly when any maintenance based issues arise and that our team are looking after you, as well as the landlord.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRental
Have delt with beresford once before and have mixed feelings the first time about 5 years ago the estate agent was very good polite and friendly but she left and had another lady take over who was very abrupt not a friendly person but so far this time everything has gone smoothly the lady (abby) has been excellent polite and professional fingers crossed the politeness and professionalism continues
Hi MartinMany thanks for your recent review. I appreciate your constructive feedback regarding your experience of dealing with us about 5 years ago. However, Abby has now been with us for some considerable time and does an excellent job. I am pleased that you have been impressed with her approach and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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