Beresfords Brentwood reviews

★★★★★ 5/5

Trustpilot

Rylie is very helpful and knowledgeable…

Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.

Nicholas · 26 May 2026

★★★★★ 5/5

Trustpilot

Best Service

I recently had the pleasure of working with Beresfords, and I wanted to share my feedback. My experience was excellent, particularly due to the professionalism and support provided by Natasha Haywood.Natasha was attentive, knowledgeable, and always available to address my queries throughout the process. She ensured everything went smoothly and kept me informed at every step. Her friendly and professional approach made the entire experience stress-free and enjoyable.Thank you for providing such outstanding service. I will definitely recommend Beresfords to others and would be happy to work with you again in the future.Kind regards,Anwar Hussin

Anwar · 13 December 2024

★★★★★ 5/5

Google

The team at Beresfords Brentwood were excellent throughout. Will, in particular, made the entire experience smooth and stress-free, providing fast responses to all enquiries and offering great support during the property search. Thank you!

James · 4 April 2026

★★★★★ 5/5

Trustpilot

**Review for Amy from Beresfords…

**Review for Amy from Beresfords Property Inspector - 5 Stars**⭐⭐⭐⭐⭐I recently had the pleasure of working with Amy from Beresfords for a property inspection, and I couldn't be more impressed with her professionalism and expertise. From the moment we connected, Amy was incredibly responsive, answering all my questions with patience and clarity.During the inspection, Amy demonstrated an exceptional eye for detail, meticulously going through every nook and cranny of the property. She provided valuable insights about potential issues and how they might affect the property's value. Her thoroughness gave me peace of mind, knowing I was making an informed decision.What stood out the most was Amy's ability to explain complex terms in an easily understandable way. She took the time to walk me through her findings, ensuring I fully grasped the condition of the property. It's clear that she is passionate about her work and genuinely cares about her clients' interests.Furthermore, the report I received afterward was well-structured and comprehensive, including clear photographs and detailed descriptions. It was a fantastic resource that made it easy to reference later.Overall, I highly recommend Amy from Beresfords for anyone in need of a property inspection. Her professionalism, expertise, and dedication to her clients truly set her apart. Thank you, Amy, for making this experience so positive!

Fanthaisticks · 13 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service!!

Abbie was fantastic on her house inspection today. She was prompt on time and very professional. Thank you Abbie look forward to dealing with you again in the future!

DC · 24 April 2026

★★★★★ 5/5

Trustpilot

Best Letting Service

I have been with Beresfords for 5 years renting as a tenant and always had prompt support from them as they managed the property. Recently I have had serious medical issues and on discharge from hospital I was informed that the landlord was no longer going to rent out the property due to their own personal reasons, this for me could not have come at a worse time. Debbie Barnes from Beresfords was nothing short of amazing as she reassured me that they would find another suitable property in the timescale given she displayed empathy and genuine understanding for my situation. She then seeked out a landlord with a property in my complex and made a move possible. Not only was the property and upgrade of my current one it was far more suitable for my personal needs. Then Christine Sorrell took over and managed all the paperwork, what was great about this experience was the level of communication from Christine, she followed up with emails so I was constantly aware of how the proccess was going, this left me with zero anxiety and reassured. From start to finish I was in a new property within 6 weeks of being informed my current tenancy was going to end. I cannot thank Debbie and Christine enough as they really helped me through a challenging period of my life, finding a suitable property, updates throughout. The reassurance given when leaving my previous property has been managed effortlessly also. If I have to move in the future I will only use Beresfords Lettings from now on, no other company is this good!

Matt · 29 October 2024

★★★★★ 5/5

Trustpilot

Jazmin Jaycock was extremely helpful…

Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.

Pela · 21 May 2026

★★★★★ 5/5

Trustpilot

A Star is Born ! Brilliant Service at Beresfords

We have never let a property before.We walked in off the street and were met by Charlie Richardson.He suggested a flat which turned out to be beautiful and which we have agreed to taking.What we liked especially about Charley was not only that he was so personable but he explained everything with great clarity and respected the fact we were novices never assuming that we knew everything about the procedure.He is a young person with a lovely manner.In short Beresfords are truly fortunate to have such an outstanding employee.Paul and Nicola

Paul · 26 September 2024

★★★★★ 5/5

Google

Rachel was very helpful and responsive in resolving our maintenance issue quickly. Communication was clear throughout, and the whole process was handled smoothly and efficiently. Really appreciate Rachel’s prompt support and excellent service. Thank you!

Kumaresh · 6 October 2026

★★★★★ 5/5

Trustpilot

I have been extremely impressed by the friendly & professional service.

I have been extremely impressedby the professional and friendly service from Beresfords and in particular from Julia Dexter. I had visited the new build site just to take a quick look on a Sunday afternoon. Julia was showing another buyer one of the homes. She was so warm and friendly and promised to be back to show me all the available properties once she had finished her appointment. She then spent a couple of hours getting to know me with genuine interest, gaining an understanding of my housing needs and showing me all of the available poperties. Since then Julia has been incredibly helpful, following up on the progress of my house sale and answering all of my questions. I highly recommend Beresfords and especially Julia who has made the experience of finding a new home an absolute pleasure.

Mrs · 22 October 2025

★★★★★ 5/5

Trustpilot

Excellent service by Hanna Grant.

My wife and I have been landlords of a property that has been fully managed by Beresfords. ( No 14 @ RM3 7UD ) for the last seven years. Our confidence with Beresfords was recently revived whilst dealing with Hanna Grant. She has that enviable ability to be professional yet balanced with a very friendly manner. Thank you Hanna. We wish her every success in her career as she is a great asset to Beresfords..

Brian · 5 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs..shambolic

If I could give a minus rating, then I would. My partner and I missed out on a house we desperately wanted due to the inefficiency of the Brentwood branchWe had viewed the house twice, had a great chat with the vendors and left with the understanding I would be placing an offer as soon as I’d sold mine ( lots of interest and we were negotiating with first time and cash buyers at the time ) I communicated with the agent that this was the case and to keep me informed on any activity around the house. A couple of weeks passed by and thought to myself I’ll just email the agency to check in. To my dismay a cash buyer had visited the property and made them an offer which the vendor deemed acceptable. I asked if they’d actually accepted, as this could have been construed in a couple of diffirent ways. I was dismayed that a simple request was not followed. An explanation of “ I was going to message you when I was back from my visits today”..utter rubbish…I then replied back with an improved offer that I wanted put to the vendor..I chased this up over several days…eventually after calling i then had an email back to say they were on holiday…which is fine, but people pick up emails and calls on holiday…I then took matters into my own hands and left a note at the property for the vendor to call me, because at this stage, I’m absolutely fed up Beresfords ( I’d already had a very frustrating experience with them as a buyer when I bought this current house, but that’s another story..) I then have a call with the vendor directly. It transpires they never had an email from the agency?!! They are legally obliged to present my offer…which they didn’t ??? A phone call from someone senior at the branch explains they left a message on the vendors phone…a solitary voicemail ( on the husbands phone…) but the wife is the one who has been dealing with everything and she confirms that she’s heard nothing from them at all….It’s the vendor’s prerogative to accept the cash buyer ( better position/maybe more £ ) but I’m absolutely dismayed by the level of service and I’d urge anyone to avoid this branch. An awful and frustrating experience.At the other end of the scale, my agent Durden and Hunt, in particular James Gibbon has been a breath of fresh air. Highly proficient and a brilliant communicator!…..Update : Read the response from the customer service manager. What a patronising, condescending, standard template response from someone with no idea of what is going on?!I emplore anyone selling their house to avoid like the plague….……

Galleries17 · 7 September 2024

★★★★★ 5/5

Trustpilot

Barbara was very polite,friendly and professional.

Barbara was very polite, professional and friendly, the inspection was carried out quickly and any queries I had, were answered and put my mind at ease.

Paul · 20 April 2026

★★★★★ 5/5

Trustpilot

Great service

My fiancée and myself would like to thank Beresfords and all their letting consultants who were involved in finding us our beautiful flat. A special thank you to Debby, Jack, Joe and Christine amongst others for all their hard work and dedication. They are doing a brilliant job and we would definitely like to recommend Beresfords to anyone looking for a property to rent or to buy. Thank you again for all your support and assistance. From Yogesh & Veroshka.

YOGESH · 4 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent. I would fully recommend him if you are needing advise with buying/selling a property. Excellent service!!! 👍

Sue · 9 October 2026

★★★★★ 5/5

Trustpilot

Tenancy Check Out- Charlotte

We have just moved out of the flat we rented for 2 years, Charlotte was our point of contact throughout the process and has been amazing! She was at the end of the phone to answer any questions and give advice, she has been super helpful at a stressful time!

Remi · 19 September 2025

★★★★★ 5/5

Google

I must say Beresfords Agents have been amazing & especially Lauren who has personally helped me to explain the property in just the right way someone would like to know the details well. Lauren is just amazing & I appreciate her for the extra mile she goes in giving that personal touch, even though we meet for just few minutes to view the property. Lauren is an expert & very helpful! must say a Star employee for sure

Sonali · 24 September 2024

★★★★★ 5/5

Trustpilot

Awesome!

Hannah was wonderful dealing with the end of the tenancy. The property was left in an unexpected state and she took a lot of care in documenting everything, giving recommendations for next steps and clarifying all my questions and concerns (it was the first time I've rented a property so a lot was still new to me). I've had a lot of great experiences with Beresfords over the last couple of decades, this is yet another one to add to the list!

Adam · 20 August 2024

★★★★★ 5/5

Trustpilot

Adam was a very important manager in…

Adam was a very important manager in the process, always very helpful, concerned about customers, punctual in visualisation, always very frank in information, always valuing the quality of the service, always keeping us informed about all phases of the rental process.

Irineu · 6 December 2025

★★★★★ 5/5

Google

Always a pleasure speaking with the team, Jazmin has been especially helpful when communicating around inventory visits. Appreciate the prompt responses too.

Montana · 11 May 2026

★★★★★ 5/5

Google

Rylie has been absolutely brilliant throughout the house move process! Nothing has ever been too much to ask and she has gone above and beyond at every step! I can not recommend Rylie enough, she is truly a credit to the company!

Josh · 22 November 2025

★★★★★ 5/5

Trustpilot

Chris,Ella and Taylor were great and…

Chris,Ella and Taylor were great and extremely helpful during our move.The whole process was smooth and very professional.They kept us informed throughout the process.

Muhammad · 20 April 2026

★★★★★ 5/5

Trustpilot

First class service start to finish

My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!

Matt · 10 July 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.

Julie · 23 October 2024