Beresfords Brentwood reviews

Hi Gabriela, It is naturally disappointing to see the one-star review and comments you recently posted regarding your potential purchase. I have carried out a detailed appraisal of your file, notes of which are added in real time and therefore cannot be amended thereafter and spoken to the relevant team to gain a better understanding of your experience. I am advised you spoke to the local office at length yesterday and indicated the lack of communication throughout this transaction was directed towards the seller’s conveyancer. I do appreciate your frustration as at times, it can be extremely difficult trying to contact conveyancers for updates. We do not have this problem when a client is using one of our recommended conveyancers with whom we have a close working relationship with. With regards to your point relating to next steps, once the legal work has been completed, we will always ensure our clients are ready to proceed and therefore conversations will take place concerning exchange dates and deposit. I am sorry to hear the office could not keep the sale moving forward, despite their best efforts. I can only imagine how disappointed you must feel and hope that we can find another suitable property for you to purchase. Should you wish to discuss this matter further with me, please do not hesitate to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.

Hi Ameena Thank you for taking time out to post your positive review. I am pleased that you have been happy with the service you have received from our lettings team in Brentwood. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Laura, Thank you for taking the time to share your experience regarding your recent dealings with our Brentwood office and in particular Luke, your main point of contact. Luke is proactive in his approach and will do everything within his power to ensure a transaction goes through to exchange and completion, guiding and supporting whilst keeping all parties regularly updated. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Lauren Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Clarence Many thanks for posting your review. I was pleased to read that you had a positive experience with our lettings team in Brentwood and that Eleanor and Christine were particularly helpful throughout. I know everyone will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Richard Thank you for providing us with your review. I am pleased that you found Lauren to be helpful and informative regarding your recent checkout and was able to provide you with guidance regarding selling your property. I know she will very much appreciate your kinds words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi Justin Thank you for your recent review. I am pleased that you found Sian to be polite and knowledgeable during your recent dealings with her. I know she will very much appreciate your kind words. It's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Livy, Many thanks for your 5 star award and postive comments for Nathan who is based at our Brentwood office. Nathan works hard matching people to suitable property and it is pleasing to hear he was able to assist you with a purchase. We appreciate you sharing your experience and look forward to helping you again in the future. Alison Horsley, Customer Service Director.

Hi Susan Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Peter Thank you for your kind words regarding Barbara's recent visit to your property. We invest heavily in our staff training, so it was pleasing to read that Barbara was polite, friendly and respectful whilst carrying out her inspection. I know she will very much appreciate your kind words and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jane Thank you for your recent review. I know that Barbara will be very grateful for your kind words and we hope we can be of service again in the future. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Carole Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for posting your recent review. I am pleased that Barbara in our lettings office in Dunmow has been assisting you efficiently and keeping you fully informed throughout your dealings with her. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Emilia Thank you for providing us with your detailed feedback. I am pleased that you found the process of renting out your property to be a positive experience and that our lettings staff kept you fully informed of progress along the way. We very much appreciate your kind words and look forward to supporting and working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Oluwatosin Thank you so much for your recent review. It's great that you have been happy with the service provided to you by Jazmin and she has been able to accommodate your requests to reschedule appointments when necessary. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Dee Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John, Having seen you recent 1 star review, it is naturally disappointing to note your comments made within. I cannot locate a file for you as I have not spoken with you directly and am unsure which one of our offices you may have dealt with? Whilst I do not know which property you wanted to view, I would point out that many of our sellers ask us to financially qualify potential viewers ahead of confirming viewing arrangements. Sellers want peace of mind knowing that people can afford to buy their property, should they wish to place an offer. Financial qualification with Flagstone Financial is free and there is no obligation to use the mortgage advisor. It is the buyer’s choice as to whether they wish to have further conversation about other suitable mortgage products and whether they can save money. From a buyer’s aspect, once they have spoken to our mortgage advisor, they will be in the strongest possible position should they wish to place an offer. Please understand we are carrying out our due diligence, as requested by the seller. This will be explained to every potential viewer who will be offered the opportunity to meet with one of our advisors or if they are unable to attend the local office, we will arrange an appointment via video call. If a potential viewer is resistant to speaking to our advisor, we will accept a current ‘agreement in principle’ from a lender, outlining the appropriate loan amount as evidence of borrowing. In cases where someone is also reluctant to provide this documentation, we will present the evidence to a seller. It is then the seller’s choice as to whether they wish to accept the viewing or not. I trust this clarifies the process. Should you wish to discuss this matter further with me, please contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.

Hi Paul, Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service provided by Jazmin during your recent checkout and maintenance issues prior to the arrival of a new tenant. It was great to hear that she was efficient in her responses to your queries, keeping you well informed of progress throughout. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Gyula, Many thanks for the 5 star review for the team at our Brentwood office. The team work really hard to provide the best possible customer care and will appreciate you taking the time to post your award. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Danielle, Thank you for your recent feedback. It was great to read that you have been working with us for a number of years now, and in particular have worked closely with Lauren throughout. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi PavithraThanks so much for taking time out to provide your detailed feedback. I am so pleased that everything progressed smoothly for you and you found the approach of our staff both helpful and professional.I know the staff concerned, especially Lauren T will be very grateful for your kind words and 5-star rating.I am pleased that you would not hesitate in recommending us to others and can I take this opportunity of wishing you all the very best in your new home.Steven BondManaging Director - Residential Lettings