Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Daniel · 27 April 2021
Agent replied · 25 October 2024
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
Bianca · 7 September 2023
★★★★★ 5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
Maxyboy · 18 April 2023
★★★★★ 5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
Belinda · 20 October 2024
★★★★★ 1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
CB · 6 May 2023
Agent replied · 25 October 2024
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
★★★★★ 5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
Maxime · 7 March 2020
★★★★★ 4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
Dona · 23 November 2023
★★★★★ 5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
David · 19 August 2020
★★★★★ 5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
Laura · 9 June 2021
★★★★★ 5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
Brian · 12 July 2022
★★★★★ 5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
Bianca · 30 January 2023
★★★★★ 1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
Stephen · 26 February 2022
★★★★★ 1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
RW · 2 July 2020
★★★★★ 1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
Bilge · 4 October 2021
★★★★★ 1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
Richard · 30 July 2022
★★★★★ 1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
Michael · 25 July 2020
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
John · 13 September 2024
★★★★★ 5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
Carlotta · 9 March 2022
★★★★★ 1/5
Trustpilotanother letting agent that view tenants as being a lower class in society.
Yet another letting agent that view tenants as being a lower class in society. If you want to be treated with respect and have maintenance issues and contract negotiations handled professionally I would try someone else
Andrew · 6 August 2020
★★★★★ 5/5
FacebookRating only, no written review.
Urgent: · 25 August 2026
Agent replied · 26 August 2026
⚠️️͏️͏Y͏͏͏o͏͏͏u͏͏͏r͏͏͏ ͏͏͏p͏͏͏a͏͏͏g͏͏͏e͏͏͏ ͏͏͏i͏͏͏s͏͏͏ ͏͏͏a͏͏͏b͏͏͏o͏͏͏u͏͏͏t͏͏͏ violates our policies
*͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏U͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏g͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏f͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏l͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏m͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏m͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏g͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏f͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏h͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏p͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏
͏͏͏͏͏͏͏͏͏͏*͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏D͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏m͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏g͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏f͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏l͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏f͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏m͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏h͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏
͏͏͏͏͏͏͏͏͏͏T͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏k͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏c͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏w͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏v͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏w͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏d͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏c͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏y͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏p͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏g͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏:͏͏͏͏͏͏͏͏͏͏ https://too.st/gSy/?support-pages-for-reviews
͏͏͏͏͏͏͏͏͏͏T͏͏͏͏͏͏͏͏͏͏h͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏k͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏y͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏f͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏y͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏d͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏d͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏g͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏!
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience - arrogant, dishonest and just awful estate agents. They give the industry a bad name. I would go out of my way to avoid dealing with them in the future.
JE · 22 June 2021
★★★★★ 1/5
TrustpilotIf I could give them no stars I would!
If I could give them no stars I would!They ignore calls and emails, don't contact us back. We have ongoing issues for months which they have done nothing about. Avoid them at all costs!!!!
L · 22 July 2020
★★★★★ 5/5
TrustpilotIt’s been an absolute pleasure working…
It’s been an absolute pleasure working with James Setright so far…he knows his stuff and is passionate about property!
Matthew · 28 November 2022
★★★★★ 1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service from J.D.Wood when things don't go well they won't help. Also their renewals dept is not good and their accounts dept is not well organised at present.Could do a lot better.
Richard · 31 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
