Trusted Agent profile · Brentford
Verified
★★★★★
509 reviews across 1 platform
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie's office in Brentford, at 44 High Street, is rated 3.8 out of 5 across 509 reviews on 1 platform.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Simeon, Danielle and the team were amazing from start to finish of selling my property.
Dear Staci Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Danielle, Simeon and the team a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotThomas
Thomas, from the Stanmore office, did a great job on the sale of my house. Always kind and considerate and very good at communicating with helpful advice. Always felt he was on top of things. Thank you very much.
Dear L F We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotGreat performance by Leah and her team
Successful completion of a difficult transaction would not have happened without the tremendous energy and support from Leah in the Ealing Broadway office. In particular she worked so well with the seller to reassure her that I was doing all in my power to resolve issues further down the chain. Leah also v efficient - rapid responses to emails and calls.
Dear Martin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotFantastic Helpful Staff Will Definitely…
Fantastic Helpful Staff Will Definitely Be Using Them Again In The Future:) Thank You All Guido & Co :)
5/5
TrustpilotRollercoaster Journey but Positive Ending
Recently exchanged contracts on a house advertised through Gibbs Gillespie, our journey hasn't been the smoothest but Luca has always kept us updated with the latest information and chased up relevant third parties when required. I hope the need to do this again is a long way off but when the time comes I would happily use Gibbs Gillespie again.
Dear Samy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotWe are extremely lucky to have worked…
We are extremely lucky to have worked with Mr. Thomas Carroll as our home listing agent. Mr. Carroll and his team (Mr. Tom Furber particularly) are very professional and hardworking- we appreciate it greatly. He has given us very helpful advice about our home and provided a right price for the market. His marketing team has also done a very good job on marketing and staging the home, as well as taking really nice photos and writing amazing descriptions. He puts a lot of attention to detail and is great at communicating with clients effectively, which made selling our home a smooth process. Overall, we are very happy due to the service which Mr. Carroll has provided. Mr. Thomas Carroll and his team are my highest recommendation.
5/5
TrustpilotPunctual, responsive and fast
We bought a house that was offered by them, they helped us complete very fast by chasing different parties for us, we completed in less than 1.5 months! They also helped us get more information and were clear with us from the beginning, would definitely recommend dealing with them.
Dear Mohammed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotAmazing team of people
Amazing sales team, fantastic support & effort to sell our home. Wouldn’t hesitate to recommend. Fresh, dynamic, energetic sales team, radiating positivity throughout. Danny Caulfield, Sales Manager is the man to speak to, transparent, supportive & guided us through it all. Without a doubt, would 100% recommend.
Dear Dee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGibbs Gillespie did a fantastic job…
Gibbs Gillespie did a fantastic job selling my home in Harrow. I received an acceptable offer within 2 weeks of listing. Clear communication and implemented my requests for specific details on the listing details. They provide a great after sales support too, ensuring your buyers proceed without delays. Would highly recommend.
Dear Kenan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotBuying a house through Gibbs
Our experience of buying a house has not been an easy one. We dealt with various Gibbs branches through our search but thankfully landed on the Gerrards Cross branch on our 3rd attempt! James was extremely helpful and accommodating, knowing our working hours made it difficult to view properties during the week he arranged a late afternoon appointment that could work for us. He was open, transparent and helpful. Dominic would regularly check in and offer his support too. The whole process was smooth and timely in the end and as a result, we managed to land our forever home!
5/5
TrustpilotAqib in the Stanmore office was…professional and supportive from start to finish.Thank you for making the sale go through smoothly.
Aqib in the Stanmore office was professional and supportive from start to finish. Thank you for making the sale go through smoothly.
Dear Customer Margaert We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotAmazing experience with GG
Harry Rai from GG was amazing. He showed us our (hopefully soon) new flat. He went through every single detail and answered all our questions which as first time buyers we had a few. Also the team in the office was always attentive and friendly. I would highly recommend GG and thanks a lot again, Harry!
Dear Ana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Harry and the team a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotI would like to thank Grant and his…
I would like to thank Grant and his entire team making my purchase happen. I don’t think my purchase would have gone through without help of Grant. He simply made it happen 😊Thank you so much Grant & team at Stanmore!
Dear AnuCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDocument everything
Document everything! It's taken 5 months to get our deposit returned
Dear Nic Henry We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotI would like to say a special thank you…
I would like to say a special thank you to Paula Chapman my Move Manager for all hard work and support she give me into this long journey. She was a fantastic lady and a kind person!!! Thank you Paula ( Gibbs Gilespie)
HelloWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
4/5
TrustpilotOverall a good service
This review is for the Ruislip branch, where we were helped by Matt and Elaine in the sale of our property. Initially our experience was a little shaky. Gibbs were excellent at organising everything very quickly - we signed the contract at the beginning of the week and before the week had ended our home was listed with some beautiful photos. We were looking to sell during the height of the stamp duty holiday and our property was very overvalued, which probably hurt us a little in the beginning and caused us to miss a few opportunities. However, once the price was corrected we got some good offers in and felt well supported and informed at all times. We appreciated the consistent and regular updates. Elaine in particular was a great support during this time - especially when we were in the final stages of trying to complete and I will always be very grateful for her sympathetic ear. A little bit of kindness and understanding can mean the world to anxious sellers/ buyers. Many thanks for all your help in seeing our sale through to the end.
1/5
TrustpilotSlow and hang onto your money.
Slow and hang onto your money. My mum used this company as an agent to manage this property. When they want something from you they expect it instantaneously. But………..when it comes to returning money that is not theirs, they drag their feet and take a very long time. I have found the attitude of Mima Begum to be astounding, now having to raise a formal complaint to get things moving along. I value my time and I feel it’s being unnecessarily wasted by Gibbs Gillespie.
5/5
TrustpilotSale with Gibbs Gillespie- Aqib
I have sold my property and GG were the selling agent, the whole sale process was so stressful due to delay from solicitor and one after another hiccups and it took almost 7 months to complete the sale. Aqib Hamid was dealing with my property, I must say he is man with lots of patience. If it was someone else, he/she would have gave on this sale long time back. But Aqib made sure the completion happens. I will definitely recommend Gibbs Gillespie to anytime.
5/5
TrustpilotGreat professional service
Great professional service from Esther Macedru. Thank you for the clear communication and service.
5/5
TrustpilotProperty purchase
The team in Ealing Broadway, Rohan, Leah and Luke were all great, very friendly and personable as well as informative, hard-working and kind! Right from viewing the property through to completion, they were with us and the sellers every step of the way, always considerate and keen to keep us informed. Thank you!
4/5
TrustpilotA brilliant service from Suhur
A brilliant service from Suhur, after many changes in the Gibbs team and some issues, we have found a lot of stability and an always willing-to-help attitude from Suhur thanks Gibbs
Dear Miss ! We greatly appreciate your 4-star review and the time you took to share your experience with suhur. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotHappy Camper
I would like to say a big thank you to David and his team from sales at the Uxbridge branch for all the hard work, effort and time they put into selling my property. A HUGE SHOUT OUT TO Dareen, the sales progressor who went above and beyond to ensure the completion of my property. It was a tough few months of waiting with my buyers solicitor responding slowly to the sale file but thanks to Dareen, who was on the case, I managed to finally complete! Dareen remained professional throughout. She always responded to all my calls and emails. Many thanks, from one happy customer :)
5/5
TrustpilotAmazing
Firstly I would like to say a big thank you to Sinead from the sales team for all of her hard work assisting with my purchase! Such an amazing girl, she remained professional throughout and went above and beyond at times when she didn’t have to. Also thank you so much to Elaine for her help and bubbly character that lifted my spirits at the stressful moments experienced with this purchase. Great team & I would definitely work with them again in the future.
1/5
TrustpilotPinner Branch - Incompetent & Unapologetic
First things first, no Estate Agent is perfect (I have only ever found one that was); however, Gibbs Pinner Branch is one of the worst we have experienced - and this is after living in various parts of the country and renting for over 20 years.The 'minor' issues - being harassed for monies allegedly owed for a renewal of contract. Proof provided by us that money had been paid in good time resulted in a response that this had been allocated to the wrong account by Gibbs.... that was it, no apology.Contacting the Landlord to state that we had not paid the rent increase - proof provided that the right amount of rent was paid and Gibbs were attempting to extract additional rent from us a month early. This was blamed on an 'administration error' - although by this point we were on our 7th year in the property and 4th contract, with rent increases coming into force in the same month previously. On this occasion we did receive an apology for the 'inconvenience'.The following month, informed the landlord once again that we had not paid the rent, this time the full amount - again proof provided that the right amount of rent was paid. No contact from Gibbs regarding this at all, it all went via the Landlord, even though Gibbs had informed LL they were attempting to get in touch with us.The next month, Gibbs contacted the landlord AGAIN to state that the full rent had not been paid by us - Gibbs did NOT contact us at all. Proof provided AGAIN that full rent had been paid. NO contact from Gibbs at any point, so no apology.The major issue is that Gibbs seem to happily represent Landlords who do not follow the correct processes in regards to ending tenancies - no doubt as they believed that they would be the sole Estate Agents used to market the property as the LL wanted to sell. One does wonder if they would have been so quiet about this if they knew the LL always planned to use another agent.We found out that the 'No Fault' eviction was not done correctly part way through the notice period given to us, but decided not to pursue this any further with anyone at that time as we just wanted out. However, BE AWARE - Gibbs Gillespie, Pinner Branch - STAY AWAY IF A TENANT
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