Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDear Mr Paul from Pinner Branch hoping…
Dear Mr Paul from Pinner Branch hoping to speak with you as nobody seems interested from your branch to get back to me in spite of every staff knowing about my greviences Regards Agnelo
Agnelo · 27 June 2019
Agent replied · 19 September 2023
Dear Agnelo,Thank you for your feedback. Please email your complaint to customerservices@gibbs-gillespie.co.uk to enable me to look into this further. Which office have you been dealing with? What does your complaint relate to? Who have you been speaking to about this matter?Once we have the above information we will be able to revert back to you.Kind regards,Paul Gillespie
★★★★★ 1/5
TrustpilotIt's the first time I've rented a house…
It's the first time I've rented a house for this agency and I don't recommend it. It's a terrible agency it doesn't help Tenants when it's in trouble my house caught fire and I never had support, and they're an agency that only sees the owner's side of the house The Tenants have no right to anything
Jheinyffer · 25 October 2021
★★★★★ 1/5
TrustpilotWorst ever
If I could give half star I would. They are extremely rude. This is the feedback for their pinner sales team.
Ankita · 23 May 2022
Agent replied · 19 September 2023
Dear Ankita Sinha,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotPerfectly matching buyers and sellers
Very impressive. Gibbs targeted the right buyer and created the interest and experience. It is all about knowing the buyer and seller and matching their respective needs, which Gibbs handled very well. Thank you, job done well and quickly.
Kokab · 2 September 2023
★★★★★ 1/5
Trustpilotabsolute worst experience
absolute worst experience. they are rude and irresponsible staff who do not care about tenants but rather just see the money. they charge money for any and all services for the tenants and never support tenants for any issue.
Rob · 1 August 2023
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience ! The sales people are very arrogant when they are talking to the customers. I hope they realize the market and understand that keeping customer happy and talking to them politely is the basic principle to any business.
Anonymous · 23 May 2023
★★★★★ 5/5
TrustpilotHarry Thornhill (GIBBS-GILLESPIE)
Harry(Uxbridge) has been extremely helpful in every step of the way in my search for a property to rent. His manner of doing business convinced me he’s pretty experienced at what he does. Good work and keep it up.
Keith · 4 June 2023
★★★★★ 1/5
TrustpilotRuislip office - awful
Ruislip officeAppalling lack of communication - no replies to emails, calls not returned, messages lost or not understood
Alex · 30 March 2022
Agent replied · 19 September 2023
Dear Alex We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotEfficient service
Efficient service, Josh quided us through every part of the process, would highly recommend Gibbs Gillespie
Mrs · 19 June 2022
Agent replied · 19 September 2023
Dear Mrs Fines,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotI found that honest straight talking…
I found that honest straight talking from this agency has help us find the right marketing strategy.
Dylan · 28 April 2022
Agent replied · 19 September 2023
Dear Dylan, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotMoved from an international location
Moved from an international location, Liam set me up and was very helpful overall. Sadly I had to relocate and the move out process was very simple. 100% recomended!
Matthew · 11 January 2024
★★★★★ 5/5
TrustpilotThis review is for Harry Rai at Gibbs…
This review is for Harry Rai at Gibbs Gillespie's Harrow office.Harry showed us a development recently and I was very impressed by his knowledge, courteousness and friendly approach.He took the time to walk us through the various features of the specific property and proactively engaged with us in order to clear up any uncertanties.Thank you for your time Harry.
Ali · 18 February 2020
★★★★★ 5/5
TrustpilotAlthough I didn't use Gibbs Gillespie…
Although I didn't use Gibbs Gillespie Estate Agents to sell my property, they were fantastic at supporting me through the process. They were honest through difficult times, and I highly recommend them.
Mandy · 27 October 2023
★★★★★ 5/5
TrustpilotPaula chapman and Aqib Hamid both…
Paula chapman and Aqib Hamid both extremely helpful and professional members of your staff.
Maria · 5 August 2022
Agent replied · 19 September 2023
Dear Maria We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 2/5
TrustpilotLost Sale
The sale was lost because of the lack of progression chasing. (Little progress in four months). I have reluctantly reinstructed Gibbs Gillespie but I will not repeat the mistake of trusting them twice.
Goldry · 27 September 2023
★★★★★ 5/5
TrustpilotDealt with my maintenance issue…
Dealt with my maintenance issue promptly and professionally. Excellent service.Thanks a satisfied tenant
Paul · 17 August 2022
Agent replied · 19 September 2023
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Service
Gibbs Gillespie didn't let me down, Negotiated the Price as per market condition. Friendly and Listened my concerns and acted accordingly, I am hoping to use them again soon
BM · 15 December 2023
★★★★★ 5/5
TrustpilotI had a viewing with Harry (sales…
I had a viewing with Harry (sales executive) and i have to say he was the best person to view my property with. He was very attentive, enthusiatic for his role and explained everything i needed to know in detail. Exceptional skills and knowledge in estates and i couldnt recommend him enough.
Customer · 2 May 2021
★★★★★ 5/5
TrustpilotGreat service
They were great for us, and I would recommend them unreservedly.
Dr · 15 August 2022
Agent replied · 19 September 2023
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents , helpful and honest and gave good advice
Martin · 6 August 2022
Agent replied · 19 September 2023
Dear Martin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent
Friendly, approachable, professional. Kept us informed every step of the way. Would highly recommend.
Vivien · 17 February 2022
Agent replied · 19 September 2023
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotWe recently had our flat let by Gibbs…
We recently had our flat let by Gibbs Gillespie.Molly Greenford who was looking after was excellent and very efficient She was always there to sort out any issues and made sure everything went smoothly both for us and the tenants
Gina · 8 November 2022
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. A few hiccups came up now & again & the agents helped us a lot. Recommended 💯💯💯😊 Mandy Carter.
Gill · 5 January 2024
★★★★★ 5/5
TrustpilotThank you Gibbs Gillespie for selling…
Thank you Gibbs Gillespie for selling our house. Special mention for Grant P. who was fantastic throughout, and went the extra mile when needed! Also Yoanna who was very helpful during covid viewings. Whenever we contacted the office everyone was courteous and pleasant, messages were always passed on. Great team work!
Heather · 1 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
