Trusted Agent profile · Brentford
★★★★★
263 reviews across 1 platform
194 High Street, Brentford, TW8 8LB
Dexters's office in Brentford, at 194 High Street, is rated 4.8 out of 5 across 263 reviews on 1 platform, including 263 Google reviews rated 4.8.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleThe office co ordinator helped out a lot - super friendly glad I chose Dexters
Dear Corbyn, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
1/5
GoogleVery bad customer service and always blame the customer. We have been waiting for them to replace the washing machine for almost two months. When the washing machine broke down we called them and they came and checked it. they said that a …
Dear Gufran, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
GoogleAstle is really helpful at Dexters Brentford Estate Agent. He helped us find a new property to rent. He explained everything to me and since I am quite new in renting his advice was much needed and helpful.
Dear Bahar, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with XXX, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleTanisha’s service is incredible she went above and beyond for me to find my house. Thank you very much. Will definitely recommend
Dear Musah, Thank you for taking the time to leave a wonderful 5 star Google review. Tanisha will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleI’m not used to do reviews, but this time I’d like to spend two words to say thanks to Khadijah for her precious help. She has been very helpful, kind and available during all the letting process.
Dear Matteo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEllie helped assist me with renting a flat in brentford very helpful would recommend
Dear Cyrus, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleAs a landlord, I’m very happy with their service. The team is professional, efficient, and takes great care of both the property and the tenants. Highly recommended!
Dear Cy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleKhadijah was absolutely amazing from start to finish! Answered all my questions (even the stupid ones) was super transparent & helpful and took all the stress out of looking for a flat away. Highly highly recommend!
Dear Shai, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEllie did an amazing job, she answered all of the questions we had (we had a lot of questions lol) and she really helped us throughout the whole moving process!
Dear Destiny, Thank you for taking the time to leave a wonderful 5 star Google review. Ellie will be thrilled to read your kind comments. Kind regards, Asma
1/5
GoogleI gave a excellent review a few months ago but sadly matter’s deteriorated since and I’m doing a new review. I don’t like posting negative reviews, which is partly why it’s taken me so long to do this review. I rented my flat through Dexters and I’m gutted with their management service once the property is rented. I had to follow up several times for an interim check during the tenancy, which was done nearly towards the end of tenancy. The service providers recommended by Dexters i.e check out inventory and cleaning company were poor. I honestly don’t think Dexters earned the hefty management fee they charged me. The good thing is that Dexters found excellent tenants, which is the only reason why I might rent out again but not through Dexters. Kevin and Khadijah remained helpful but sadly there’s not much they can do as the problem is beyond their control.
Dear Vrushali, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery professional office and team of people. Fees are reasonable for the service I received. I would recommend them for any rentals or sales business in the Brentford area.
Dear M, Thank you for your kind comments regarding the Brentford team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleHad a great experience with Dexters, specifically Khadijah, to find a property on a very short notice based on my requirements. Khadijah was really helpful and made sure the entire process went smoothly.
Dear Aadil, We really appreciate you taking the time to leave such lovely comments about Khadijah. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Brentford team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service. Dexters brentford found me a flat quickly! Thank yoU.
Dear Amal, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleThis is a well deserved 5 stars I am giving to Arek Kulis at Desters Brentford: the speed and quality of service are amazing, hands-on management rarely seen these days, giving me updates every step. I have worked over the years with few great agents in different parts of the world but Aerk rank high with exceptional skills and most importantly closing the deal with great speed. I see a great future for this passionate talented young manager.
Dear Amir, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleI WOULD GIVE ZERO STARS IF I COULD. I am a tenant and I will move at the end of the month, so Dexter started to do viewings. Nightmare started. The viewings were planned last second, or they thought of just communicating with us via email, they did not care if we would answer or not. We needed to stop some of the viewings because we were not home or because we wanted the house to look its best before allowing somebody to enter. After a few viewings have been conducted by totally unprepared agents, who could not tell any specifics of the house, show the access to the garden or state the furniture that would stay in the house we decided that the process was starting to be too long and we wanted to facilitate our Landlady who is an amazing person by allowing Dexters to gain access even if nobody was in the property. HUGE MISTAKE. I am utterly disgusted. 1) on one of the first days of viewing s without me or my partner, I came back home late after work, just to find out that the lights in the kitchen have been left switched on. 2) Today I spoke to my landlady and discovered that an offer had been made around 15:00 which meant that all the viewings had been stopped because the house was blocked by a possible tenant. I came back home at 20:30 to find what? THE DOOR UNLOCKED AND THE LIGHTS OF THE HOUSE COMPLETELY SWITCHED ON. For almost 6 hours my house was open to anyone and the electricity has been wasted. The company is so lucky that nothing has happened. Because of them, I ran the risk to find the house empty because somebody could have just come and taken all my possessions. Or possibly worst I could have come back to find somebody waiting for me inside the property. THE DISRESPECT SHOWN BY THE ESTATE AGENT IS ALARMING.
Dear Diletta, am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Google0 would suits them better. Every time we contact them it’s someone new and they just don’t communicate to each other at all. We have been asking them to stop contacting one of the “supposed tenants” for a month as he has never lived in the flat we live but they keep doing and sharing information we don’t want to!! They have one job and can’t do it right! I would not count on them for anything cause they can’t deal even with the simple requests.
Dear Tamirys, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could provide me with more information at customerrelations@dexters.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations TeamRelations Team
5/5
GoogleBoth Arek and Bill have been super efficient in everything they do. Arek impressed me with his immediate knowledge of their full portfolio when I first approached Dexters as an Agent. Bill then took over and has kept me informed of their progress on a daily basis, building a solid partnership for the future. The property was let within a week to quality tenants and I feel confident they will manage the property with the same diligence and personal care.
Dear Tracey , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAstle was a pleasure to work with. Very polite and helpful. Would recommend him highly
Dear Julie, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleEverything has gone smoothly and Ellie her team have been very supportive..
Dear Ruth, Thank you for taking the time to leave a wonderful 5 star Google review. Ellie-May will be thrilled to read your kind comments. Kind regards, Asma
1/5
GoogleArranged a viewing for Parkview Flat and it got cancelled on same day and moved to a later time of the day. Because we had carnival and bank holiday it was impossible to arrange a new cab (I’m disabled). I emailed Khadijah again to get an appointment for the following week and never got a reply! Wondering if your clients know how appalling your service is, obviously you don’t want them to get tenants. Zero stars for zero effort.
Dear Katja, I am disappointed to read your 1 star Google review. I am sorry your experience with us was not as we would have expected, and I have passed your comments to our Area Director to be reviewed with the team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBoth sales and letting agents have been top notch. I’m thrilled with the service Dexters has provided and appreciate it’s an agency I can trust!
Dear Shereen, Thank you for leaving a Google review for our Brentford office. Kind regards, Asma
5/5
GoogleExcellent service, from the original enquiry about lettings to finding a suitable tennant. Astle kept us well informed & updated on the progress with contracts executed in a timely fashion
Dear Lesley, Thank you for your kind comments regarding Astle and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have been SO impressed with Arek’s team at Dexters in Brentford. Khadijah was so professional and really friendly, did everything fast and couldn’t have been more helpful. Thoroughly recommended.
Dear Gaby, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleArek took the time to understand our needs in detail, and his team followed up by finding great tenants, quickly. Couldn't ask for more.
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dexters's Brentford office has 263 reviews across 1 platform: 263 on Google.
Dexters Brentford is rated 4.8 out of 5 across all 263 reviews, and 4.8 out of 5 on Google from 263 reviews.
Dexters Brentford, 194 High Street, Brentford, TW8 8LB.
