Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Mags · 22 April 2024
Agent replied · 15 June 2024
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotI've been extremely impressed with the…
I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.
Customer · 8 July 2026
Agent replied · 15 June 2024
Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Suzanne · 30 January 2024
Agent replied · 15 June 2024
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
★★★★★ 5/5
GoogleWe are very happy with the tenancy renewal services we received from Benham and Reeves so far. Lily has been excellent throughout the initial stages of the renting process - very approachable, quick turnarounds, very kind and helpful …
Efthymia · 16 May 2025
Agent replied · 24 December 2024
Hi Efthymia, many thanks for telling us you've had a good tenancy renewal experience with Benham and Reeves. We're glad you've found the service from Lily efficient and helpful, this is great to hear. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Theodore · 3 July 2024
Agent replied · 23 August 2024
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotBenham & reeves (West Hampstead branch)…
Benham & reeves (West Hampstead branch) We’ve spent maybe 8 months looking for a flat to rent, and used probably 8 different estate agencies at that point - but it all changed when we went to Benham & reeves in West Hampstead. I cannot express how amazing they are !! Abbie White is a credit to the company. She was professional, and managed to accomplish what 8 other companies couldn’t in the space of one day !! She was amazing at communicating to us all the way, always there when we needed her to answer our questions and I am so thankful to her for helping us get our dream flat. Use this company and make sure to ask for Abbie if you can !!Cannot thank her enough Our only regret was not going to Benham and reeves and getting Abbie’s help sooner!!
ELEANOR · 29 March 2023
Agent replied · 15 June 2024
Hi Eleanor, we are thrilled to hear we were able to find you a home so quickly when 8 other agents couldnt find you anything. Abbie is really encouraged by your kind feedback and wishes you well in your home.- David M, B&R
★★★★★ 5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
A · 9 December 2024
Agent replied · 15 June 2024
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotVery good service and will be recommend
Letting agent Mr Dele Lawal has made very good communication with me throughout the letting process. Although there was some misunderstanding with purchasing the rental insurance. But overall I am quite satisfied with Benham & Reeves and the letting team.
Man · 25 June 2026
Agent replied · 25 September 2026
Hi Mr Leung, we appreciate you taking the time to leave a review for the landlords service you are receiving from our lettings team in Hampstead. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Gareth · 13 September 2026
Agent replied · 25 September 2026
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Anh · 22 January 2026
Agent replied · 25 January 2026
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback!
- Ruth, B&R
★★★★★ 5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.
Marisa · 3 October 2026
Agent replied · 10 October 2026
Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves - Knightsbridge
Lisa-Jane and Thuraya at Benham and Reeves - Knightsbridge make a wonderful team and are both friendly and personable. They always go the extra mile so that Tenants can have a smooth move in. Lisa-Jane is extremely efficient in finding good tenants and making sure everything is ready for the move in. Brilliant service and always on hand to provide advice and support. Thuraya, who deals with the administration is highly organized and helpful. I would not hesitate to recommend Benham and Reeves to any Landlords and Tenants. This is a fantastic agency!
Mira · 24 October 2022
Agent replied · 15 June 2024
Hi Mira, thanks very much for your five star rating and kind comments about the service you have had from our Knightsbridge lettings team. We are thrilled you've had great support from such a friendly and professional team, this definitely meets our aims as a local business. Thank you!- Emily, B&R
★★★★★ 5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Izfa · 24 October 2022
Agent replied · 15 June 2024
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
★★★★★ 1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Charlie · 20 October 2022
Agent replied · 15 June 2024
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
★★★★★ 5/5
TrustpilotIvan Hrissimov From the Highgate branch…
Ivan Hrissimov From the Highgate branch has been a great Estate Agent. I have been with the company now for 10 years. Ivan is always professional, knowledgeable and helpful. The team that he works with are all great. Overall I would highly recommend this estate agent.
Pippi · 1 December 2024
Agent replied · 24 December 2024
Hi Pippi, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Ivan and the lettings team in Highgate. We are glad you have benefited from the local expertise and things are working well for you as a Landlord. Thanks for your continued custom.- Ruth, B&R
★★★★★ 5/5
GoogleI have used Benham and Reeves Kew branch to rent my flat few months ago. Then I needed to rent something and both Marc and Nick were amazing with helping me find my ideal place to live, They were extremely patient and listened to all my requirements and found the best property to suit my needs. I can honestly say it was lovely experience using Benham and reeves both as a landlord and as a tenant and because of Marc I have rated this branch 5 stars.
Ltrain · 25 August 2022
Agent replied · 24 August 2024
Thanks Lorraine, we're thrilled to hear our listening skills were put to good use and you had such a fantastic service experience with us. Marc and Nick were very encouraged to see this.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves as an estate agents…
Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.
Misty · 4 April 2024
Agent replied · 15 June 2024
Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R
★★★★★ 5/5
GoogleLilly is very professional,helpful and always has time to anwser any questions that might arrive.
Having visited the office many times over the years in Kew all the staff have been very helpful.
Lilly always has a very warm welcome with a smile.
Gary · 3 December 2024
Agent replied · 8 December 2024
Hi Gary, many thanks for sharing a five star rating here and for your lovely feedback about the great service you've had from Lily and the Kew lettings team - this is great to hear. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Experience!
Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.
Chenhao · 25 September 2026
Agent replied · 10 October 2026
Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotYoshi Tsuji Is the most amazing agent…
Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.
Chen · 12 June 2026
Agent replied · 25 September 2026
Hi Chen, thank you very much for this very kind feedback acknowledging the service provided by Yoshi who heads up our Japan Desk and Shoreditch branch. We are very pleased to hear you feel so well supported and we appreciate your trust in the service provided. Thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotOverall nice place to live but a bit…
Overall nice place to live but a bit noisy at night if near the underground train station
Bella · 9 October 2026
Agent replied · 10 October 2026
Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery easy and fast process finding us a…
Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!
EB · 19 September 2026
Agent replied · 25 September 2026
Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback.
- David M, B&R
★★★★★ 5/5
GoogleWe are grateful for the services we received from Benham and Reeves. We want to express our gratitude to Elizabeth Robertshaw in particular. Her help and support during the process of renting out our apartment made it a positive experience. Elizabeth is consistently professional and customer-focused.
Elvira · 25 September 2024
Agent replied · 25 October 2024
Hi Elvira, thank you for sharing a a five star rating here. We are thrilled to hear you've had such a great service experience from Elizabeth in our Kew lettings team, who is very encouraged by your comments. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotDinesh was excellent during the whole…
Dinesh was excellent during the whole purchasing process
Gytautas · 12 December 2025
Agent replied · 25 December 2025
Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too.
- Ruth, B&R
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