Trusted Agent profile
★★★★★
1,127 reviews across 2 platforms
Unit 2, Bridge House, Chamberlayne Road, Kensal Rise, London, NW10 3NR, Brent NW10 3NR
Winkworth's Brent office at Unit 2 is rated 4.1 out of 5 across 1,127 reviews on two platforms, including 241 Google reviews rated 4.9. The 886 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotReece and Tim of Winkworths Woking have…
Reece and Tim of Winkworths Woking have been amazing, I have been having problems with my solicitors on a property purchased through them. They have gone above and beyond for me and after 7 long months they have helped the situation along tremendously.
5/5
GoogleAaron and his team were excellent! They ensured we got the best property available to suit our needs and we were looked after, pre, during and post our move in. Couldn’t have asked for a better experience with Winkworth Kensal Rise.
5/5
TrustpilotBest estate agent rental experience ever!
After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!
5/5
TrustpilotShaun Blackstock - Best Lettings Negotiator !!
My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.
Thank you so much for your kind words, Alicia. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotWorst service by a mile
Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.
Hi Anne, We're sorry to hear of your experience here. Please contact us, clientrelations@winkworth.co.uk, so that we can investigate this for you.
2/5
TrustpilotI am very deeply disappointed!
We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx
Hi Silviya, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
1/5
TrustpilotVery rude agent
Very rude agent, i think their name is Maggie. Was very unhelpful and rude.
Good morning, We are sorry to hear that you have had a bad experience with Winkworth. I am afraid I cannot find you on our system. Please advise what office you booked the viewing with ?
5/5
TrustpilotGreat rental experience with Winkworth…
Great rental experience with Winkworth Kensal Rise. The team are very personable and knowledgeable, and Fabian went above and beyond to make what would normally be a stressful experience very seamless. Thank you !
5/5
GoogleAaron is very clued up, very driven and very personable - what more could you want from your agent?
5/5
TrustpilotGreat team
Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queens Park Winkworth office, Pauline. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
1/5
GoogleThere is no professionalism with customers I was attended to by Fabian, he didn't get back to me with the rental response. His last email was, I'll get back to you today at lunchtime. It's been 5 days. And he didn't respond to my emails.
1/5
GoogleWe used Winkworths to rent out of flat in Kensal Rise. They found us a tentent quickly and dealt with all the tennant verification. When the tenant left, they had trashed the flat, left rubbish, furniture, missing pictures, stained carpets, damaged walls and even a broken window sill and wall! Winkworths had dealt with the end of tenancy inspection which didn’t show any of this. After 1 year of deliberation, with minimal to no help from Winkworths the tennant got the whole deposit back. We suspect that the Winkworths were friends with this tennant. Very disappointing. Would not recommend at all!
5/5
TrustpilotExcellent service from Thomas!
I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWe couldn't be happier with the service from Winkworth Kensal Rise - Aaron and the team. They found great tenants for our property quickly and handled every detail with incredible efficiency. Their communication was excellent throughout the entire process, making everything stress-free. Highly recommended!
5/5
TrustpilotGreat customer service
The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth is definitely a really…
Winkworth is definitely a really reliable agency, I highly recommend their service.And I also want to thank Marika, she has been nothing but amazing to us, always prompt to assistant us with any question, she's very professional and also very friendly, and I'd recommend her to anyone that I know. Thank you Marika a lot, for all the support during the whole process.
Thank you so much for your kind words, Wesley. We really appreciate you taking the time out to share your experience with us, and we agree, Marika is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotLooking for a tenant? Don't hire Winkworth.
If you're an owner looking for a tenant, go elsewhere.
We have asked for more information as to which office this relates to so that we can provide a response.
5/5
TrustpilotWe worked with Winkworth Kensal Rise &…
We worked with Winkworth Kensal Rise & Queen’s Park for over 7 years managing and letting our property, and the experience throughout was consistently excellent.
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queen's Park Adam. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
TrustpilotWe’ve had an excellent experience with…
We’ve had an excellent experience with our property manager, Michael Ferguson. He is consistently responsive and proactive, which gives us real peace of mind as landlords.
Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. We agree, Michael is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotVery annoying
Very annoying is putting it politely. Winkworth put a To Let sign outside my property. This was crudely attached to my front wall with masonry nails, damaging the pointing. I have never approached Winkworth and am not letting my property. I had to make three telephone call, each time being promised that the sign would be removed. I was then called back by someone from Winkworth who did not know why they were calling, me, only that they had been asked to call me. I was then put on hod for so long that I gave up. Three weeks later, the sign has not been removed.
1/5
TrustpilotCooperative before contracts exchange, not aftrwards
Cooperative before contracts exchange. Uncooperative to the point of rudeness after. Made moving in moe dfficult
We take all reviews very seriously and are sorry your experience has compelled you to lead a less than perfect review. However, we are genuinely puzzled here as your agent and you personally contacted us to arrange pre-completion access to store items and cut the lawn…. Both requests have been granted with good grace by the vendor, who certainly did not have to , and by ourselves without a trace of difficulty or rudeness.
5/5
GoogleI’ve recently moved into a rental flat where Winkworth are managing. The whole experience has been really refreshing with honesty and transparency regarding ongoing and planned building work next door. This was fully discussed so no supposes after moving in. Communication has been great and the flat beats my expectations. Been an absolute pleasure dealing with Aaron, Fabian and the winkworth Kensal rise team. Thank you
5/5
TrustpilotStrong Recommendation
Aaron and his team in Kensal Rise have managed the rental of my property for many years and are very professional and reliable. I would highly recommend them.
5/5
GoogleRecently rented out my flat in Kensal Green with Winkworth Kensal Rise and am very happy with the service provided by Aaron Priscott and his team, from the initial consultation through to the tenants moving in. They are extremely professional and have a great knowledge of the market. They were able to get over the asking price (which I was definitely sceptical of), and provided me assistance with preparing the flat for renting as required. I would definitely use them again and recommend them to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Brent office has 1,127 reviews across two platforms: 241 on Google, 886 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Winkworth Kensal Rise & Queen's Park is rated 4.1 out of 5 across all 1,127 reviews, and 4.9 out of 5 on Google from 241 reviews, checked 9 October 2026.
Winkworth Kensal Rise & Queen's Park, Unit 2, Bridge House, Chamberlayne Road, Kensal Rise, London, NW10 3NR, Brent NW10 3NR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.