Winkworth Kensal Rise & Queen's Park reviews

★★★★★ 1/5

Trustpilot

The worst estate agents I've ever rented from

EDIT: Winkworth have asked me to say the branch this took place at, but at one point the managing director used some aggressive tactics to shut us up, and to be honest I want to remain anonymous to Winkworth as they still have my contact details.--I had a terrible experience with Winkworth when I was renting with them. No matter who it was you were speaking to, you were treated like dirt and felt like the lowest priority. Here are some of the things that happened...I moved in whilst the flat was on a rolling tenancy, so when a new flatmate moved in, the inventory wasn't updated and the flat was never checked for cleanliness when a tenant left. I don't know how standard practice this was, but when we all decided to terminate the tenancy, whoever was carrying out the checkout inspection was looking at photos of a completely different flat - different furniture, different carpets. We successfully appealed when they tried to take some of our deposit.One day, I had a knock on the door and it was some painter decorators who had been booked to decorate all our bedrooms. We didn't receive any notice of this, and had to live in our flat with the paint fumes for the next two days.I lived with two other flatmates, and one of them became very violent and aggressive to us. We suddenly felt very unsafe. The police weren't able to do anything, so we went to Winkworth asking for help, and they just said we'd have to sort it out between the three of us. I'm not sure what the practice is around this, but to just brush us off without even being empathetic to our situation was very upsetting. I asked them if they would only step in once we were in bodybags...!There were many other things that happened during my time with them. I wanted to write about some of my experiences over the years I rented with them to make people aware that they really live up to the typical estate agent stereotypes.

Steve · 15 August 2022

★★★★★ 5/5

Google

Shaun has been excellent. Very understanding of our needs, right amount of contact and super helpful. We had a a great experience with Winkworth due to Shaun's professionalism and willingness to build a long term relationship with his prospective tenants, not just make a quick deal.

Damiaan · 16 November 2025

★★★★★ 5/5

Trustpilot

First Class Service

This was an executors' sale. Anthony Nyland was really first class. He handled a number of prospective buyers with firm tact, gave the executors very good advice, kept everyone happy, liaised with all the solicitors involved and generally gave a terrific service. Highly recommended.

Robert · 3 December 2025

★★★★★ 5/5

Trustpilot

Very good experience renting our property via Winkworth in Kensal Rise

From start to end of tenancy Winkworth's in Kensal Rise were a pleasure to deal with. Tenants were found quickly and easily, any issues during the rental period were dealt with immediately by the Michael who manages the properties and communication between all parties was great. Absolutely no complaints with their service at all. Having had a bad experience when working with another local estate it was great to move to this team who were very responsive, dealt with issues straight away and made sure tenant and landlord were all kept happy! thank you

Jennifer · 3 August 2022

★★★★★ 5/5

Trustpilot

Excellent experience

We are extremely grateful for the patience, professionalism and persistence that Nicola, Alex and the team showed during our sale. Their collaborative approach, sound advice and prompt responsiveness was central to us being able to conclude the process successfully. Highly recommend Winkworth’s services.

Anon · 17 December 2024

★★★★★ 5/5

Google

Excellent service renting out our property in Kensal Rise from Aaron and team. Great experience from initial meeting to follow through from Aaron, Fabian and the lettings team, as well as the management service once the property was rented. Everyone listened to what we wanted and communicated clearly and regularly. Highly recommend

BM · 17 September 2025

★★★★★ 5/5

Google

What an Incredible Team!! Aaron was brilliant looking after our property whilst we rented it out & was always on top of everything, which was so reassuring given we were renting due to relocating to Yorkshire. Then when we came to sell it, Raphael worked his absolute socks off to keep everything moving forward & ensured that the sale not only went through but that it did so as quickly as possible to avoid us losing out on our own purchase; our dream family home. Our gratitude is genuinely endless. Raphael’s hard work & dedication to working for his vendors is second to none. Thank you!

Michaela · 26 September 2024

★★★★★ 5/5

Google

I had an excellent experience with the lettings team at Winkworth Kensal Rise, and I can't recommend them highly enough! From start to finish, they were professional, efficient, and incredibly supportive in helping me find the perfect property. A special shout-out to Aaron, Fabian, and Stanislava, who went above and beyond to ensure everything went smoothly. Stanislava and Fabian were always on hand to assist with any paperwork or logistical needs, ensuring that the process was as stress-free as possible. Thank you team!

Maria · 26 September 2024

★★★★★ 5/5

Google

Winkworth did a fantastic job of finding suitable tenants for our property. They are a really professional and diligent outfit and we are so glad to have been using them for the past 7 years. Thanks Aaron and team for doing such a great job.

Will · 16 November 2025

★★★★★ 5/5

Google

Winkworth is friendly and warm team. The communication was swift and consistent and we had practical advice all the way. I'm glad we acted upon the steers we were given. It meant we sold in a very short period. Thanks to Frazer, Andy and Stewart.

Caryn · 16 November 2025

★★★★★ 5/5

Trustpilot

John and Guy were both extremely…

John and Guy were both extremely helpful, from sending us the property initially, helping us through the offer process, recommending solicitors and keeping on top of progress. They were both very good at chasing solicitors for updates and keeping in touch with us, which resulted in a very smooth buying process. Would highly recommend!

Leila · 16 August 2025

★★★★★ 5/5

Trustpilot

Thank you, Faraz & Alex. Best agency!

I have used Winkworth twice, when I first bought my property almost 20 years ago and now when I sold it. They are above any estate agency's level in terms of honesty, professionalism and dedication.In particular, a big thanks to Faraz who worked so hard on the sale of my house and went the extra mile to keep the deal alive even in the hardest and deflating moments. I highly recommend them. Thanks again for the amazing work! Massively grateful! Imma

Imma · 10 June 2022

★★★★★ 5/5

Trustpilot

Excellent Experience

We had a pleasure to work with Winkworth and particulary with James Wilkinson. We can not be thankful enough to James for being always there for us and going above and beyond to solve any questions arising along the way. We were receiving very professional and prompt advice, coordination with other stakeholders was extrmely efficient and on the highest level. We would highly recommend James as an incredible professional and a wonderful person to work with.

Olga · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly recommend

Most of the time renting can be a nightmare. I was not looking forward to it at all, especially with how the market is but we lucked out with Fabian big time and from our first call he listened to us and found us a great flat. All the admin was done really quickly and explained really well and we moved in without any problems. I would recommend Fabian and his team if you are looking to rent in the area.

Khadifa · 25 April 2022

★★★★★ 5/5

Trustpilot

Fabian has been an absolute super star…

Fabian has been an absolute super star at helping us to rent out our property in Kensal Rise. He provided outstanding service throughout, made the whole process very straight forward and communicated very clearly what was required. It was a pleasure to work with him and I would recommend everyone to use Fabian, Winkworths and their great team, they were very efficient and got the job done quickly and effectively. Fabian found excellent tenants for our flat within 24 hours. Special thanks also to Aaron and Stanislava for all of their assistance and patience throughout. Highly recommend.

Omar · 20 April 2022

★★★★★ 5/5

Google

We just wanted to thank the Team at Winkworth , especially Aaron for the amazing service and support you gave us . From the initial meet , the quality and variety of properties you showed us was far and above any of your competitors. Simply the best agents we have ever dealt with from start to finish. As serial renters over 20 years we would always look to use you in the future for rental or sales . Thank you to the team for achieving so much in such a short amount of time. We will recommend your property services to friends , family and colleagues!

Bibi · 27 August 2024

★★★★★ 5/5

Google

Thank you to the team for the quick and efficient sale of my home. A special thank you to Gurdeep, who was consistent, honest and very professional - which made the process a lot less stressful and gave me peace of mind.

Lilas · 17 October 2025

★★★★★ 1/5

Trustpilot

7monts no fixing roof leak

They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....

Darius · 29 March 2021

★★★★★ 5/5

Google

Aaron and Michael from the Lettings team were great. They found me a great tenant. The property was well managed during the eight years they lived there. When I decided to sell, Gurdeep and Frazer from the sales team found me a buyer quickly and the sale was managed very well from their side, the only delay was due to the buyer's solicitor. Yanick in accounts has also been very helpful over the years. Many thanks to all!

Hannah · 16 January 2026

★★★★★ 1/5

Trustpilot

Not great at check out

Crap for some tenants. We’ve had nothing but drama after attempting to break the lease.

Kaye · 3 September 2026

★★★★★ 1/5

Trustpilot

Complete waste of time

Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.

Blah · 10 August 2026

★★★★★ 1/5

Google

We had a really bad and stressful experience with Winkworth Kensal Rise. Incompetent people who provide inaccurate information, especially Michael Ferguson. After we moved out of our a flat the landlord kept our deposit for a month without any updates on when we would receive it back. When asking Winkworth about what will happen to our deposit they provided wrong information about how long the landlord could keep our deposit for and they were rude instead. After reading the Deposit Protection Scheme T&Cs ourselves we realised we were in our full rights to start processing a return of our deposit after 14 days of moving out. Not what you want to deal with in the middle of moving flats, which is stressful as it is. You want agents who know what your rights are and are able to support and help you.NegativeResponsiveness, Quality, Professionalism, Value

A · 27 October 2020

★★★★★ 5/5

Trustpilot

An excellent service all round!

An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!

Marco · 14 July 2022

★★★★★ 1/5

Trustpilot

The A.I. Slop of Estate Agents

Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.

Malcolm · 27 May 2026