Winkworth Kensal Rise & Queen's Park reviews in Brent

★★★★★ 1/5

Trustpilot

Winkworth

Winkworth, Poringland. We called them on Friday about the property to rent minutes after it went on Rightmove. They do not offer virtual viewings even if you live 200 miles away. Agent said they are only taking details to schedule offline appointments, took our details. On Monday they said viewings arranged for Thursday but it's all fully booked already (how?) and they will see when to book us for other day. When asked to film a short video when they will be at the property to understand if it's worth a 200 mile trip - they said they can't do this.Absolutely ridiculous service!

Marina · 1 February 2021

★★★★★ 1/5

Trustpilot

Awful experience

I am a small landlord and made the huge mistake of renting my houses through Winkworths and regretted it ever since. The current dispute I am having is over the deposit and who they represent. In practice, they seem to think it is the tenant.....

Wan · 8 September 2021

★★★★★ 5/5

Google

We recently sold a house with Winkworth Kensal Rise. It was a difficult time to sell because of COVID, but we received an excellent service and sold our house in the timescale we had hoped for . Raphael, in particular, was brilliant. His communication was excellent throughout and we always knew what was going on. We would have no hesitation in recommending Winkworth Kensal Rise, particularly because, compared with other estate agents we spoke to, they appeared to have a real understanding of the local area

Janna · 10 January 2021

★★★★★ 1/5

Trustpilot

Worst experience ever with Winkworth…worst experience

Worst experience ever with Winkworth estate agent to sell my flat.

Aaa · 13 September 2025

★★★★★ 5/5

Google

Had the best experience with Shaun Blackstock. He is one of those rare people that master the balance between being professional yet personable. He was super helpful throughout the process and although we didn’t end up getting the property we sent in an offer for, I’m really pleased with Shaun and the way he handled everything.

Alicia · 27 October 2023

★★★★★ 5/5

Google

Having used Winkworth's rental services for the last six years, we have always found them to be helpful and efficient, our dealings with Christine in the last month have been as consummate as ever. I would definitely recommend the office if you are looking to let your property!

Rebecca · 27 October 2020

★★★★★ 5/5

Google

Honestly wish I could give _more_ stars! Anton in the lettings team and Christine in Operations have been SO amazing and supportive. Not only were they super knowledgeable, kind and efficient, they kept us apprised of all details and answered any questions we had along the way. I was absolutely dreading this move, so have been pleasantly surprised by how stress-free the process was. Also really liked that there seemed to be a genuine camaraderie within the office and between departments in the office. Keep up the good work!

Nikki · 27 October 2020

★★★★★ 5/5

Google

I’ve been renting out my flat with Winkworth for years and I’m very happy with them. They all work as a great team, I’m impressed with their professional service. They’ve been able to find the right tenants very quickly, in just a few days, they know very well the market and their business. They also guided me through the whole letting process and gave confidence and understanding. Highly recommended. A special say for Yanick Lumsden who has provided me a great service mainly in administrative aspects and he is always on hand when I need him.

Fina · 27 October 2020

★★★★★ 5/5

Trustpilot

Superb service

They were pleasant and professional throughout and the only agency I’ve ever dealt with who stayed engaged and connected through the whole process. Really appreciated all their service.

Abby · 1 July 2023

★★★★★ 5/5

Trustpilot

Fantastic handling of sale

After just completing on a sale, I can say that Winkworth (specifically Dhruv Rupapara) were a lifeline during the process. Dhruv guided me through every step of the process with patience and excellent knowledge. I would highly recommend both him and the company.

Rachel · 8 July 2024

★★★★★ 5/5

Google

The Winkworth team, led by Aaron, were highly professional throughout the re-letting process. They helped organise everything which was great as I live an hour away. Thus it was a stress free process which I'm highly appreciative of.

Sean · 26 September 2024

★★★★★ 1/5

Trustpilot

The Representative from Winkworth…

The Representative from Winkworth replied with a very short response.However, the students have yet to have the student holding deposit returned, the agent has not had the decency to indicate how long they have to wait to have the money returned as they both have to look for new accommodation when university starts soon.My student son will now have to travel from a different location to start the transferred job in Fulham, thanks to the Agent from Winkworth situated on Fulham High Street.

Miss · 12 September 2020

★★★★★ 5/5

Trustpilot

Natasha provided me with excellent…

Natasha went above and beyond. She met my brief with precision and her extensive knowledge provided me with all the information required to make my decision regarding my new home. Thank you Natasha and thank you Winkworth.

Kirsty · 26 May 2018

★★★★★ 5/5

Google

Aaron was extremely helpful in our search for a rental property and it was down to his personality and professionalism that we continue to work with Winkworth. I would definitely recommend and work with Aaron in the future.

Joseph · 28 October 2016

★★★★★ 4/5

Google

Very grateful to Anton and Aaron for their support for us first-time renters. They unfailingly returned calls and responded to all our questions and concerns. They are definitely the people in this office for renters to deal with, as the admin procedures in their “back office” leave a lot to be desired.

Marc · 28 October 2018

★★★★★ 5/5

Google

Michael Ferguson is being amazing from the beginning. Every time we need something, he manages everything quickly and efficiently. That's good customer service!! I completely recommend this agency and specially Michael.

Judith · 27 October 2020

★★★★★ 5/5

Trustpilot

Thanks to all at Winkworth for helping…

Thanks to all at Winkworth for helping us sell our property. We had an excellent service and had regular emails and phone calls to help keep us in the loop with developments. Would strongly recommend.

Robert · 28 October 2024

★★★★★ 1/5

Trustpilot

Winkworth Guildford - Avoid

Avoid at all cost dealing with Winkworth Guildford now changed tier name to Guildford Estate Agents.There are many irregularities with the way they carry out their business. They are the smallest estate agent in Guildford and usually under staffed, service is very poor, they have every excuse under the sun and they repeatedly let you down or try to take advantage. The owner James Quantrell talks a good show and comes across professional, do not be fooled by his persona or offer of lower fees, they will let you down.

Mr · 30 April 2020

★★★★★ 5/5

Trustpilot

Nishi is very helpful

Nishi is very helpful, always informing me of new houses which come available. Her service is generally world class and the rest of the team are the same.

Vinod · 8 May 2021

★★★★★ 5/5

Google

These guys are extremely professional. They managed the process very well though many difficult issues.They kept with it through persistence, dedication and good coms. Would highly recommend and without doubt use again. Raphael comes in for direct praise, he was calm and thorough. well done guys

Nick · 27 October 2020

★★★★★ 4/5

Google

Gurdeep was very professional and he felt like a normal human being to talk to. He really helped get our sale over the line.PositiveResponsiveness, Quality

Carla · 27 October 2021

★★★★★ 1/5

Trustpilot

Very rude woman who I spoke with in…

Very rude woman who I spoke with in Property management team who they look after Paddington and WestEnd. she just hanged the phone on me when I was enquiring about how to link as an Elecctrical company with them. I then called back within 30 second and a male member of the same team told me that she is busy and cant talk to someone. very disappointed with winkworth and I am sure that this is how you deal with your customers too! would have given 0 star if I could.

Elaheh · 13 January 2020

★★★★★ 5/5

Google

We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!

Jayden · 27 October 2023

★★★★★ 1/5

Trustpilot

I would give less than 1 star

I would give less than 1 star if possible. Before we signed for our flat we requested a full professional clean take place in the property because of the terrible state of it. This was not organised and so some last minute cleaners had 3 hours to attempt to clean the property. On entering the property, on top of the disgusting state it was still in (toilets completely stained, mould, mildew, floors not hoovered, pans with food still in and going mouldy....) there were electrical faults (bathroom light didn’t even work so we couldn’t even use it, sadly couldn’t change it ourselves), curtains and keys missing, broken furniture and also moths. We raised all the issues with Winkworth who took a month to even start attempting to look at the issues. After promising a second clean and fixing the simple issues, we are still in a disgusting flat with minimal progress. As a forewarning to future tenants, Winkworth operate by having the previous tenants leave the flat, then wait for the new tenants to move in and raise any problems, they then have to negotiate with the old tenants and land lord about who pays for what, whilst you are living with the broken/ damaged/ filthy flat. Overall service has been unbelievably poor and I would not recommend them to anyone moving forwards.

Taelor · 10 October 2019