Winkworth Kensal Rise & Queen's Park reviews in Brent

★★★★★ 1/5

Trustpilot

Stay away at all cost

I used Winkworth to find a tenant for my property and manage it. It has been a horrendous experience and I would recommend choosing pretty much any other agency. I needed to do some work for an electricity certificate and they brought a supplier which quoted me 3 times what it should cost so had to find a supplier myself. Then, due to a "human error" they sent their supplier in without telling me and did the work. My supplier came in and called me that they already did the work and I had to pay him for his time (which to be fair they did reimburse me). However, they then charged me the full amount of their supplier who did unapproved work in my property. Needless to say I terminated the contract with them immediately. They also extremely rude and unresponsive, would highly recommend to stay away.

Amit · 12 November 2021

★★★★★ 5/5

Google

Aaron and the lettings team provided an exceptional service far above their competition in the local market. They always conduct business in a professional manner, extremely responsive and as a landlord they've provided great advice on maximising the rental value and letting potential of our property. The service from engagement, marketing of the property and lettings has been brilliant. In comparison to other agents they've also brought in a significantly greater number of viewings to our property. I would highly recommend the Winkworth Kensal Rise lettings team.PositiveResponsiveness, Quality, Professionalism

Joseph · 27 October 2021

★★★★★ 5/5

Google

Great service. After a disappointment with an estate agency I found Winkworth Kensal Rise a very good, efficient experience. Raphael Charles deserves direct praise here: he shown himself to be patient (with a suspicious first time buyer like myself...), professional and efficient service throughout the process. Was very proactive in making sure the deal moved swiftly, reaching timelines that left me and (I believe) the seller satisfied, despite somewhat difficult solicitors. Seemed to have both interests under consideration, and also had been honest and fair during the process. I would recommend dealing with Winkworth.

Luiz · 27 October 2021

★★★★★ 5/5

Google

As a first-time landlord, I found Winkworth to be excellent partners in renting out my property. Aaron, the lettings director, has been brilliant in keeping me up-to-date and pulling out all the stops in trying to find tenants during this difficult time. I am particularly impressed with their patient approach of taking time to find the right tenants and never felt as though corners were being cut to get someone, anyone in. The whole process of vetting prospective tenants was clear and easy to follow. Great work all 'round. Thoroughly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 27 October 2021

★★★★★ 1/5

Trustpilot

Terrible Experience

Recent tenancy renewal with Winkworth.An utter shambles. Multiple contracts issued, all incorrect. Incapable of working out the financials correctly. Defensive when challenged with reasonable questions.We have luckily a great landlord that helped us sort it out. It’s criminal the amount of money Winkworth charge and still so many problems. Avoid at all costs.

C · 4 October 2020

★★★★★ 5/5

Trustpilot

All communication was exceptional and…

All communication was exceptional and absolutely all the time I spent at your place I felt extremely pleasant and well treated from all points of view! thank you from the bottom of my heart for your help and all your efforts for me

Vasi · 28 September 2024

★★★★★ 5/5

Trustpilot

Great service

Very responsive and efficient at every stage of the process. Winkworth's made the whole purchasing process as easy as possible.

Christopher · 5 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service.

Fantastic service.We had an unexpectedly protracted process, which was nothing to do with Winkworth. However they advised and supported us throughout. They really did go “above and beyond”. We wouldn’t hesitate to recommend them. Professional and helpful from valuation to completion.

Teresa · 3 August 2022

★★★★★ 5/5

Trustpilot

Tiverton Branch excellent

Winkworth’s Tiverton branch were brilliant.Professional, friendly snd always easy to get hold of. They went above and beyond to get our house sold. We would definitely recommend.

Winter · 22 October 2023

★★★★★ 1/5

Trustpilot

Belligerent, argumentative, unprofessional, rude

Belligerent, argumentative, unprofessional, rude...I called to invite Winkworth Ladbroke Grove to my house, with a view to asking them to sell it. I spoke with the franchisee who kept interjecting when I tried to speak, refused to answer a question preferring to justify the 'fee' arrangement by referencing the status quo, and who was unwilling to offer me their best percentage prior to coming into my house. Clearly politeness and professionalism isn't part of the service offered by Winkworth Ladbroke Grove and they continue to reinforce the poor reputation enjoyed by the industry as a whole.Quite why Estate Agents feel they can base their business model on an egregious percentage of the value of your home is beyond my ken, and is an outdated, outmoded and foreign principle I am unwilling to work with.

Demand · 7 July 2021

★★★★★ 5/5

Trustpilot

I have rented my flat out through…

I have rented my flat out through Winkworths for over 10 years. They have been very helpful negotiating changes in contracts and supporting me with various issues. I would recommend them.

Lisa · 5 July 2023

★★★★★ 5/5

Google

Gurdeep was a pleasure to work with on the recent sale of my flat. Very impressed with the proactive and professional service. He kept me updated throughout, was very responsive and helped progress the sale quickly. Would recommend.

LouiseD · 28 October 2019

★★★★★ 5/5

Google

Aaron and Christine have done a fantastic job and finding me the right tenants. They take the stress out of it all and care about the detail. I have used Aaron and Winkworth over the past 5 years with various lettings and he always delivers and goes above and beyond. Thank you both Sarah

Sarah · 28 October 2019

★★★★★ 5/5

Trustpilot

The Best Service You Can Ask For

Jenny Wintermeyer is an asset to this company. I have dealt with her before, and she has proved again that she says what she does, and then she does what she says. Good, honest service, and much appreciated.

Elsabe · 1 October 2019

★★★★★ 5/5

Trustpilot

Smooth, quick and communicative

Ursula Doyle helped me sort out a leak in my ceiling in the best ways possible. She was quick and communicative, took action right away and sorted everything out smoothly. Very impressed and satisfied with the whole process.

Signe · 2 November 2022

★★★★★ 5/5

Trustpilot

Thank you very much Faraz Ahmed.

Thank you very much Faraz Ahmed and all the staff at Winkworth. Fast responses, professionalism, pleasant personnel to deal with. Helped with all of our (numerous) queries during our working with them. Highly recommend!

Maria · 14 March 2023

★★★★★ 5/5

Trustpilot

Good job Winkworth and team!!

I have been with Winkworth for quite a while now. I found their service to be excellent and they are very professional and extremely helpful. My tenant left during the pandemic, and i was starting to worry as i don’t live where my property is located. One of their agents called Nishi, helped me throughout the whole process of hunting new tenants to all other agreement related issues. I am extremely grateful and thank wholeheartedly to all the agents who have helped me finding a new tenant promptly and efficiently go through my tenancy contract. Highly recommended!

R.A.Bhuiyan · 9 May 2021

★★★★★ 1/5

Trustpilot

Renters and landlords beware

I'm really disappointed by the quality of service provided and the manner in which we have been treated by Winkworth over the last year.

Georgie · 6 December 2023

★★★★★ 5/5

Trustpilot

We found everyone we dealt with at…

We found everyone we dealt with at Winkworth to be highly professional, friendly and communicative. We would definitely recommend their service to anyone looking to sell. They worked hard to get the best possible price for our property and were happy to give us advice along the way. We never had to wait more than an hour or so for someone to respond to us whenever we contacted them. Thanks very much to the whole team for all your hard work.

Alice · 14 April 2021

★★★★★ 1/5

Trustpilot

Winkworth Plc agency - The worst agency ever

We were tenants on one of the properties they managed at Winkworth Bow Estate Agents.First, they are difficult to come and fix any house issues. They just want you to pay, and they would do their minimum or even less to manage the property.Second, we have left the property long ago, we left it in a rather good condition, for a over 4 years tenancy, and they want to keep all the deposit. It has been over a month and we are still waiting for our deposit.They are not coming back to us, they are ignoring our emails, they are just a bad agency.I have lived in many places with okay agencies, but Winkworth would be the worst. I would not recommend anyone to rent a property with them.Please if you are reading this before renting, find another agency you will not regret it.

Sebastian · 1 April 2021

★★★★★ 5/5

Trustpilot

Completed quickly

It's a difficult time in the market, but Thomas Syms gave us good advice on how to navigate it.The team was good with communication and gave us regular updates on WhatsApp.We completed seven weeks after the initial offer.

Jessica · 27 September 2022

★★★★★ 1/5

Trustpilot

Winkworth (Kirstie Barber) will lie to get your business.

AVOID Winkworth estate agents (KIRSTIE BARBER). Kirstie will give you all false info to get you to make an offer and will lie about the property’s history. She will lie and when caught red handed, will lie to you again to cover her first lie. Pure shameless or just another estate agent! Do not use Winkworth as it a very dishonest business that you will keep on chasing to get some answers and will end up wasting your time & money. Just poor customer service & liars.

Dom · 12 March 2021

★★★★★ 5/5

Google

I would always highly recommend Winkworth. Aaron has been highly professional and helpful throughout in finding us tenants (10 *) and Yanick's friendly approach makes paying a pleasure mmmm? Not forgetting Christine too! Thank you Janet

Janet · 11 January 2020

★★★★★ 5/5

Trustpilot

Very helpful and friendly team.

Faraz was fantastic in helping me get my flat sorted as well as all of the Winkworth team the communication was great from start to finish. Highly recommend.

Tom · 2 December 2021