Winkworth Kensal Rise & Queen's Park reviews in Brent

★★★★★ 1/5

Trustpilot

Avoid, Winkworth do not return deposits

I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.

Urban · 6 September 2023

★★★★★ 5/5

Google

We had a wonderful experience dealing with Aaron and his team at Winkworth as a first-time landlord and also as tenants. Aaron is professional, knowledgeable, and proficient, and was always prompt and helpful in answering our queries. We would highly recommend him and his team to prospective landlords and tenants.

Vivienne · 27 October 2021

★★★★★ 5/5

Trustpilot

Excellent Property Manager - Michael Ferguson

We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!

Jayden · 27 April 2023

★★★★★ 1/5

Trustpilot

Tenants - Don’t Use

I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.

Anil · 12 September 2023

★★★★★ 5/5

Google

Aron, Stacy and the team were lovely and super helpful getting getting the property we rented over the line in record time as we had a baby arriving. Highly recommended.

Teddy · 27 October 2023

★★★★★ 5/5

Trustpilot

Winkworths - Kensal Rise branch

Excellent service from Aaron and the team

Jon · 7 February 2023

★★★★★ 5/5

Trustpilot

Great service from Winkorth Kensal Rise

The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!

Anon · 11 June 2021

★★★★★ 5/5

Google

Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.

Lucy · 27 August 2024

★★★★★ 5/5

Trustpilot

I have let a flat through Winkworth in Kensal Rise

I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.

Martin · 12 December 2022

★★★★★ 5/5

Google

Had an amazing, stress-free and straightforward experience with Shaun Blackstock! He managed to get us a last-min viewing for the flat my partner and I have just rented. Very helpful, informative and always quick to answer your questions! Would highly recommend.

Constantinos · 10 June 2025

★★★★★ 5/5

Trustpilot

Winkworth are the best in the area

Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.

Lucy · 23 August 2024

★★★★★ 5/5

Google

Great rental experience with Winkworth especially dealing with Fabian. He was very professional and friendly and the whole experience was seamless. Highly recommended! Thanks guys

Yasser · 16 November 2025

★★★★★ 5/5

Google

Winkworth sold me a flat ten years ago, found excellent tenants and managed it efficiently. Michael, who managed the accounts, is friendly and conscientious. Aaron, who let it out, was excellent.

Samantha · 17 September 2025

★★★★★ 5/5

Trustpilot

Great experience with Winkworth

Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend

Leigh-Anne · 21 July 2024

★★★★★ 5/5

Google

We had an excellent experience using Winkworth Kensal Rise & Queen's Park Estate Agents, from our first call with Fabian and his letting team they have been professional and helpful, every step was explained to me and any questions were answered quickly, Michael as the property manager he is absolutely brilliant and communicating clearly. This was a very pleasant experience and would highly recommend this agency if you are looking for rent.

Faatima · 30 January 2024

★★★★★ 1/5

Trustpilot

They did not show up

We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.

Viktor · 26 August 2020

★★★★★ 5/5

Google

Aaron and his team are friendly, honest and efficient. As a first time landlord, they gave me sound advice and answered my (many!) questions in a timely manner. They helped manage a smooth move in a very short space of time, during a lockdown. Thank you.PositiveResponsiveness, Professionalism

Annabel · 27 October 2021

★★★★★ 5/5

Trustpilot

Marika was exceptionally helpful with…

Marika was exceptionally helpful with our entire move

Isaac · 29 September 2022

★★★★★ 5/5

Trustpilot

Aaron is great

Aaron is great. I have used this branch for many years and they have been excellent.

Sebastian · 17 June 2024

★★★★★ 5/5

Trustpilot

Thank you!

Guy and John have been fantastic throughout the process and kept the whole chain from collapsing. They are helpful and friendly and made the experience much less stressful than it could have been!

Laura · 15 August 2025

★★★★★ 5/5

Google

Great experience with Winkworth. Aaron is a very professional and helpful agent to work with.

Anna · 28 June 2024

★★★★★ 5/5

Trustpilot

WInkworth's were excellent in…

WInkworth's were excellent in supporting the letting of a flat in Kensal Green, including identifying and finding the right tenants, and then providing an personal service in helping the management of that property.Winkworth's also provided a brilliant sales service when it came to marketing and selling the same property, taking us right through the process. Thank you.

Edward · 15 July 2022

★★★★★ 5/5

Trustpilot

Professional, patient, a pleasure to deal with.

Nicola went above and beyond the call of duty to manage a very complicated and lengthy conveyancing, keeping in close touch with us and the others in the chain. We have never before experienced such a high quality of service from any other estate agent.

SB · 30 November 2021

★★★★★ 5/5

Trustpilot

We highly recommend Winkworth.

We felt Winkworth appreciated our property. The photos were beautifully taken, and we were given good advice regarding marketing. When we received an offer for our house (it happened very quickly), they helped by communicating clearly between buyer and seller whenever necessary which made the process considerably less stressful than it could have been. Everyone we spoke to was highly efficient and supportive throughout.

Stephanie · 23 May 2024