Winkworth Kensal Rise & Queen's Park reviews in Brent

★★★★★ 5/5

Trustpilot

Top real estate agency with a notable history

An exceptional estate agency renowned for its prompt responsiveness, seasoned and supportive agents, a rich heritage, and a significant market presence. The amiable Arrun and Mya helped us to locate a new residence and expertly navigated us through the entire journey.

Vladyslav · 8 November 2023

★★★★★ 1/5

Trustpilot

Not to be trusted.

Not to be trusted.Despite adhering completely to the Tenancy Agreement and having the premises professionally cleaned before leaving, Winkworth charged us an exorbitant amount for cleaning services - that were not even in the contract. This is for a place they neglected to maintain - leaks in the roof and mould on the walls that were never fixed.

Sp · 4 April 2022

★★★★★ 5/5

Google

Aaron went above and beyond the usual lettings service, ensuring a good move in for the tenant and as a long distance landlord an easy transfer for me. I would thoroughly recommend Winkworths, I received helpful and timely advice, practical assistance and a rental that virtually rolls on from the last one. Brilliant service, thank you!

Lisa · 28 October 2016

★★★★★ 1/5

Trustpilot

Failure to repay deposit.

It has been over 3 weeks since we vacated our rental property and we haven't been repaid our deposit. Apparently Winkworth can't contact our landlord.They also tried to change the check-in report to make it look like the flat was in a better condition when we moved in than it actually was.

Matthew · 22 November 2024

★★★★★ 5/5

Google

I highly recommend looking for a property with Anton. My partner and I spent really long time looking for a property that will match our requirements, Anton have been so very helpful and would show us only genuinely nice properties. We met many letting agents and saw great amount of properties, the search can be very discouraging and tiring, not with Anton! The property market needs more agents like him.

M · 28 October 2018

★★★★★ 5/5

Trustpilot

Shaun Blackstock not only found me a…

Shaun Blackstock not only found me a fabulous flat - having listened to my requests - he then found me the best tenant for my flat. Shaun with Aaron Priscott at Winkworths are the best Estate Agents bar none. Many thanks

Adrianna · 21 October 2023

★★★★★ 2/5

Trustpilot

Absolutely shambolic

Update on my review. Credit where credit is due at least they took my feedback seriously and responded and worked hard to resolve my issues in a timely manner after I complained. So thank you. Absolutely shambolic. Lied to about the deposit refund process and still waiting 2 months on for this to be resolved. Agent just palms off all responsibility back to the tenants. Would never use again! This is the Bishopston office

Sarah · 25 September 2023

★★★★★ 5/5

Google

I worked with Aaron & Frazer on the lettings side - very professional and knowledgable guys who made the whole process personable and extremely smooth. I would advise anyone to deal with them when it comes to the Kensal area - you'll get an honest and straightforward response.PositiveQuality, Professionalism

Gary · 27 October 2020

★★★★★ 5/5

Google

We were looked after by Anton for our house search and adored his dedication, follow ups and understanding of our situation. We deal with a few agencies at the same time but drop the others as Anton was definitely the only one who really understood our needs. Thank you so much again.

Hayet · 28 October 2019

★★★★★ 5/5

Trustpilot

Winkworth have been very helpful…

Winkworth have been very helpful especially a lady called Jade from Porringland branch. She couldnt have done more to keep me up to date with all information and guiding me through the process for buying a home. She went above and beyond the call of duty and i would definately recommend her. Thanks Winkworth

Mrs · 31 August 2022

★★★★★ 1/5

Trustpilot

We had really disappointing experience…

We had really disappointing experience with a Winkworth Finchely department, to be more exact, with a staff member Lewis Impleton.First of all, I called to ask for the particular flat viewing to be arranged. He asked me quite few questions on the phone, which was fine, as he had enough information to consider, if he wanted to waste my time and energy by coming to view the flat on the busy working day.Please note, I WAS ASKED what is my salary, which alone, was actually exceeding the required costs of the particular flat, but I WAS NOT ASKED to send the documents, reference letters etc. Lewis WAS AWARE of me and my husband working as a self-employed, but as I assume now, he didn't really understand the nature of my work and didn't bother himself to introduce me to the l.lord as a contracted worker, 6 days a week.On the day of viewing, he showed us the flat, politely smiled at us and was very presentable. But that was it...Knowing how fast we needed to move, due to the lack of free time and busy schedulle, he still did not get back to me. When I decided to chase him myself, I only received a short email- saying, that actually he was speaking to land lord and suddenly finding out, that they wanted only FULLY EMPLOYED people...I have only one reason to think of- he didn't like my husband or to be more exact- his nationality, as to emphasize again- he DID NOT ask us to send any of the required documents, proofs etc. He just judged us by the fact, that we are self-employed....

Eva · 4 April 2023

★★★★★ 5/5

Trustpilot

Really helpful, friendly and efficient Estate Agents

Really helpful, friendly and efficient Estate Agents. Guy and John always responded to questions and queries on the same day. The team assisted us in completing within 8 weeks.

Janine · 21 August 2025

★★★★★ 1/5

Trustpilot

Won't be using Winkworth ever again

Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company

Lucy · 24 February 2023

★★★★★ 1/5

Google

They won't remove the 'To Let' sign, it's been over a month since the property has been let. I called to check their policy, they don't have one but said they would inform the team that removes them, that was 3 weeks ago. Seems like they're only interested in commission.

D · 27 November 2024

★★★★★ 5/5

Google

Massive thank you to Aaron and the team and Winkworth for helping me find the right tenants for my property. I was out of the country during the process but they went above and beyond to ensure all was in hand. I will definitely be coming back to Aaron and Winkworth in the future.

Stacey · 28 October 2016

★★★★★ 1/5

Trustpilot

Awful service

After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.

AB · 16 October 2024

★★★★★ 5/5

Trustpilot

Great attentive and proactive service

Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.

Rob · 28 March 2023

★★★★★ 5/5

Google

Great experience with Aaron and his team at Winkworth Kensal Rise branch when letting my apartment in NW6. They were professional in their appraisal of the property and provided excellent service when arranging photography and dealing with queries. We secured tenants within days of putting the property on the market. Recommended.

Richard · 13 December 2018

★★★★★ 5/5

Trustpilot

High standard of property management

Michael Ferguson managed the letting of my flat in a very efficient way with any issues resolved quickly.

Caroline · 20 November 2025

★★★★★ 4/5

Trustpilot

Buy was straightforward and team kept…

Buy was straightforward and team kept the process moving along, checking in often.

South · 23 April 2024

★★★★★ 1/5

Trustpilot

dont trust them

Had an appointment to view a flat, 30' before and as I was arriving, they cancelled as they got a holding deposit. How trustworthy Winkworth ?! Great move. The right thing to do is to finish all your appointments with the clients and then decide and take a holding deposit ! Avoid them.

Morena · 12 September 2024

★★★★★ 5/5

Google

Excellent service, professional and attentive, responsive and efficient. Aaron and his team ( Renatl ); are pleasure to work with and setting standards like no other agents in the area. Warmly recommended. Idit

Idit · 27 October 2022

★★★★★ 5/5

Google

Aaron and his team did an excellent job letting my house. Great attention to detail, friendly and thorough service, highly recommended.

Dan · 27 October 2023

★★★★★ 5/5

Trustpilot

7 🌟 service

With covid my usual contact for lettings was not around to assist with my portfolio of clients. Nishi was able to quickly get up to speed with what was required and ensured the service provided was seemless. Great work and dedication, thankyou Nishi.

Marco · 10 May 2021