Trusted Agent profile · Brent
★★★★★
1,136 reviews across 2 platforms
Unit 2, Bridge House, Chamberlayne Road, Kensal Rise, London, NW10 3NR, Brent, NW10 3NR
Winkworth's office in Brent, at Unit 2, is rated 4.1 out of 5 across 1,136 reviews on two platforms, including 241 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Winkworth Kensal Rise & Queen's Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleWe purchased a property through Winkworth many years ago and the agent was transparent and up front which was a breath of fresh air! Aaron and his team are now managing the rental of our property and we've appreciated his down to earth, honest approach and his team's efficiency. Highly recommend!PositiveProfessionalism
1/5
TrustpilotUtter jokers
Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.
1/5
TrustpilotWinkworth leigh on sea
Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.
Hi Walker, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
5/5
GoogleI have kept my property with Winkworths for 11 years for a reason. They are consistently professional, fair and highly communicative. Yannick is particularly attentive, charming and highly professional. Since I live abroad my taxes are complicated and he is always responsive with documentation or info. More importantly he always ensures I get paid on time. Cannot recommend him and the team enough.
1/5
TrustpilotThoroughly disappointed with Winkworth , Brook Green W14 .
Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.
Hello there, thank you for taking the time to leave us a review . We take our customer service seriously and we're sorry that we didn't meet your expectations here. Please contact us at clientrelations@winkworth.co.uk in order that we can find out what happened.
5/5
GoogleShaun got in touch with us to show us a place he thought we’d be interested in… we absolutely LOVED it! So spot on! The experience that followed was equally outstanding. They supported us through the whole process with the landlord and the …
5/5
GoogleWe moved into a lovely 3 bed last week. Oliver was very helpful throughout the search process He was very responsive and worked hard to get us into a flat in a very short time frame. A slight blip on moveday caused a slight delay but other than this the process was smooth from start to finish.PositiveResponsiveness, Professionalism
5/5
GoogleWe didn’t have straight forward journey, Gurdeep and team coached us through the process. Going above and beyond. Couldn’t recommend more. Thanks again
5/5
TrustpilotFantastic!
Absolutely fantastic to meet and work with! Highly recommend if you want results. Incredible attention to detail with tailored advice to bring out the best features of your property. Went above and beyond to make sure images were perfect. Many thanks again Deborah Kirby
5/5
GoogleHad a great experience working with Winkworth. From viewings all the way through to completion, Raphael was very supportive throughout the process and made us feel comfortable as first time buyers with our purchase. Would definitely recommend Winkworth.
5/5
GoogleVery professionally handled. The sale of my property was completed in record time. The team, Gurdeep and Andrew were polite, professional and very responsive. Would recommend
5/5
GoogleI have been a client at winkworth kensal rise for the last 3 years. I have 2 properties in the area. They found me excellent tenants very quickly. They also guided me with patience through my insecurities and gave me help and understanding. A special mention has to be Aaron who has always gone over and above to help. Yanick too who is always ready to explain to me the admin side of things. I highly recommend them.
Thank you Carla, kind regards Aaron.
5/5
GoogleWe have used Winkworth, Kensal Rise previously and recently requested their services on another property to let As soon as the property went live we had several viewings lined up with quality applicants and very quickly confirmed an offer. The whole process runs very smoothly and efficiently. The team are very professional and friendly and supportive of each other, they really do work as a 'team' which is refreshing knowing questions / phone calls will be followed through. We won't hesitate to use them again in the future and would highly recommend their services Karen, Kensal Green
5/5
TrustpilotLinda, Winkworth, Poringland
My contact with,Winkworth Poringland, is Linda Jackson. Linda always is professional in her work, giving confidence that I have chosen the right letting agents. She also gives clear and patient instructions with any queries I may have concerning my rental property.
5/5
GoogleRaphael and the Winkworth team are professional, efficient and, in my opinion, give more realistic valuations than other agents operating in the area. Raphael has always been highly communicative and transparent with my property searches and did a great job of coordinating my inefficient solicitor. I would definitely put my trust in him in the future and recommend him to others looking to buy or sell. Thank you!
5/5
GoogleHad a great experience renting through Winkworth. Our property manager Michael is excellent, professional, always responsive and helpful. We were very happy to have our flat under his care.
Thank you for your feedback Daniel, this is great to hear. Regards Aaron Priscott - Lettings Director
5/5
TrustpilotVery happy with the good service
Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.
Hello Fatima. Thank you so much for the glowing review. We would love to know which Winkworth office you dealt with so we can congratulate them personally.
5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotExcellent
Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth Sunningdale
Jenny Wintermeyer from Winkworth Sunningdale was our agent to find a new tenant for our annex and she has been a pleasure to work with. She has been helpful, informative and pleasant from beginning to end of the process. In particular, I lipread and Jenny immediately coped with my personal communication needs which was very much appreciated.
5/5
TrustpilotTwenty six years of Excellent Service
Twenty six years ago I appointed Winkworth to manage my first property. Since then they have managed a further four properties, two of which I bought through them and all four they have sold for me.
5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
5/5
TrustpilotSale of property
Alex and Faraz handled the sale professionally from start to finish, constantly keeping me informed, even when I was abroad. They went over and above what I expected from an estate agency , recommending solicitors, cleaning lady and removal man, who all pulled out the stops so that the sale could be completed. Nothing more to say, except a big thank you.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Winkworth Kensal Rise & Queen's Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
