Rainbow Reid reviews

★★★★★ 5/5

Google

I had the pleasure of being assisted by Humza, and I couldn’t be more satisfied with the support I received. Humza was incredibly patient, attentive, and knowledgeable, quickly understanding my needs and guiding me through each step with clarity. His friendly attitude made the entire process smooth and stress-free. Humza went above and beyond to ensure my concerns were fully addressed, showing both professionalism and a genuine willingness to help. I highly recommend Humza for anyone seeking top-notch customer service!

Ravi · 29 November 2024

★★★★★ 5/5

Google

I just rent a house from Rainbow Reid and I am very happy with them. I had a few days of radio silence after I paid my holding deposit which was a bit concerning and I believe they were close to Jewish holidays and were swamped. However after that, everything went smoothly and whenever there was a problem Rina called me and helped me sort things out. Thank you Hamza and Rina for helping me fine a new home 😊

Sina · 28 October 2024

★★★★★ 1/5

Google

very unprofessional service. I just called a few minutes ago the female I spoke to was not interested. she sounded very rushed and rude, and said just leave name and details and do the viewing application online we only do online called ended in 10 seconds. There is no way I will deal with an estate agent this rude and unprofessional. I will make sure I avoid any future dealing with you. called on 1st July 2024 at 2:29 PM spoke to a female.

Tahir · 14 July 2024

★★★★★ 5/5

Google

I had a fantastic experience working with Hamza! He was incredibly helpful and professional throughout the entire process, and I truly appreciate his guidance and support. I highly recommend him to anyone looking for a reliable and knowledgeable agent. Thank you again, Hamza and team

IMDAD · 9 July 2025

★★★★★ 5/5

Google

Best flag hunting experience I’ve ever had ! Hamza made the process stress free and was so friendly and professional even though it’s such a busy time !! Very grateful for such a smooth process, very hard … More

Tiphaine · 25 August 2025

★★★★★ 1/5

Google

I rented a place for 6 months through this agency (luckily I asked for a break clause) and was told the damp problem would be fixed prior to moving in. There was damp on the entire street facing wall. However, at the move in day the wall was painted over and no visible damp, but it appeared again shortly after. Further I was told at the viewing that the next door extension would be finished in "a few months". However, even after I've now moved out they are still working on the extension. The drop was when having been away on a holiday this summer, a mice infestation happened because there was a hole in the kitchen wall! The agency then deemed this hole to only having been a "potential point of entry" and did not repair it. All these issues were reported, yet none were fixed before I moved out, nor have the agency or landlord by any means compensated for the disruption these caused. I tried to call to get answers, yet no one picked up the phone or returned my calls as soon as I asked for compensation. They offer poor to inhabitable conditions in this flat for a premium rent and have been reported.

Anna · 12 November 2023

★★★★★ 5/5

Google

Fantastic service! I am extremely grateful for all the commitment shown in selling my flat.It has not been an easy sale and I know you have gone that extra mile to make it happen. Neil, you have been fantastic from start to finish, quick to reply and chased all the solicitors to ensure we met our completion date. I actually couldn't recommend Rainbow Reid enough.Thanks again for all your help and hard work, it has been really appreciated. Best of luck for the future! Edit: (written in retrospect, after reading all available reviews) I was Rainbow Reid's tenant from 2004 till 2007. Had never any problems when asked for a help, even when my washing machine has broke down, it was replaced in 5 days. That was the main reason why I went back to Rainbow Reid, when I needed to sell my flat. Thank you very much once again.

Edyta · 14 November 2015

★★★★★ 4/5

Google

After dealing with a few agencies in my time in London I found Rainbow Reid very good. Our agent David was professional and quick with his responses as well as honest throughout the process of putting down a holding deposit and setting up a tenancy agreement. As a whole, the agency seems straightforward- of course there are all the usual fees but for a London agency they are fair and highly professional with no hidden costs or nasty surprises. The flat we rented was in excellent condition after a professional clean and the inventory check (carried out by an external company) was very thorough and fair. David was always available to answer any queries I had very quickly via email which was great. He was friendly and courteous. I also got the impression that the standard of properties and landlords Rainbow Reid dealt with seemed very good all round. For people looking for properties in Northwest London I would definitely recommend Rainbow Reid.

Emily · 14 November 2015

★★★★★ 5/5

Google

Thank you Hamza for helping obtain a flat for my siblings. Excellent communication, kept me up to date daily on information.

Soraya · 16 December 2025

★★★★★ 5/5

Google

Rainbow Reid really helped me and my partner secure a place for ourselves. Hamza was our agent and we could not have asked for a better reliable person to help us out with our journey through the process. I am really grateful for all the help I have received from Rainbow Reid and especially Hamza. Thanks alot! 🙏 …

Ewan · 12 September 2024

★★★★★ 5/5

Google

Big THANK YOU to Sunny and Rina for all the help through the processes of finding me a new place.

Ivan · 15 November 2025

★★★★★ 1/5

Google

What a shambles!!! We had an amazing viewing with Hamza in regard to renting a property and was all but promised that we were in for a good chance of being accepted. However, did we hear back within the 24hrs we were advised we would, NO. How about a few days later, NO. Did we get an update from the numerous phone calls we made, NO. Ok, any results from the emails, NO. We asked if we should look elsewhere. NO REPLY . Is the property today on the website as no longer available. YES. Were we advised of this. NO. Is this unprofessional, YES. Do they seem to care, NO. All of these messages were directed to Hamza who never once acknowledged us. Thanks, but no thanks for your meagre assistance. My advice to prospective clients - take what he says with a pinch of salt!

Mary · 10 June 2025

★★★★★ 5/5

Google

I have no complaints with Rainbow Reid. I found their services efficient in finding a reasonably priced 2 bedroom flat to rent for my partner and I, plus they were very fair, warm and communicative regarding our contract plus any issues we ever had with the flat. I would highly recommend this estate agents and will personally thank David, Mark and Tina for all of your help!

Natalie · 14 November 2015

★★★★★ 5/5

Google

Hamza was really helpful and professional from the viewing to signing the contract. He made finding a house and sorting all paperwork much less stressful, very happy!

Gyorgyi · 25 June 2025

★★★★★ 5/5

Google

Hamza was amazing and very professional. It was lovely working with him. The best viewing and agent I ever worked with. Even if the property was horrible I think we would have taken it. Thank you again 🙏 …

Lala · 12 October 2024

★★★★★ 5/5

Google

The most welcoming of Estate Agents. Had the pleasure of dealing withChristine , who was wonderful . She listened carefully to what we wanted and adapted rapidly when there was a change of circumstances. was an amazing estate agent, she was friendly, honest, informative and not pushy. Would definitely recommend this agency and in particular Christine , she couldn’t have done more to help, as well as being super flexible and always ready to very quickly answer our queries Thank you for all your help!

Safia · 12 November 2020

★★★★★ 5/5

Google

Working with Rainbow Reid on renting my first place out of University couldn't have been any better! Working with Fabian has been a godsend, he has been so understanding and professional and always had everything laid out and explained for me when I needed it to be. He made us feel comfortable throughout the entire process. Checking in every now and then to make sure everything was still okay, which from my experience is a rare thing to experience. I am very happy to be renting from Rainbow Reid for the foreseeable and I will probably stick with them if I have to leave here too!PositiveResponsiveness, Professionalism

Emma · 12 November 2020

★★★★★ 5/5

Google

I do not have enoth words to thank Rainbow Reid, especially Fabian that was our heroe!! I have never had such a smooth and easy tenancy. Everything from the first day till the sign of the contract, the check in and everything else .. was just super smooth and easy. Fabian is the best estate agent in London! Go to Rainbow Reid and ask for Fabian and 110% you will have the best experience.PositiveResponsiveness, Quality, Professionalism, Value

Mihaela · 12 November 2020

★★★★★ 5/5

Google

We have used Rainbow Reid to find a new flat and we are very happy. Zuzanna helped us during the negotiation and she has been great! She was always available to answer to any question or issue and very keen on listening to our requests. The flat had several issues before we moved in, but she has done everything she could to solve the problems and deliver to us a clean and amazing flat. I really recommend this agency and especially Zuzanna, we really appreciated her hard work!

Giulia · 13 November 2019

★★★★★ 5/5

Google

Thank you Hamza, Dino and Rina for the amazing work. I raccomand this agency to anyone. Very helpful,friendly and simple process. Thank you so much! 💓 …

Roberta · 23 December 2024

★★★★★ 1/5

Google

Dreadful agency, it's a nightmare for us and I feel sorry for the landlords who trust this agency to manage their properties... 6 months ago, the former occupant told Rainbow Reid they were having rats (yes big fat furry rodent) in the flat. They never send anyone until the animal popped in again few days ago. We are still waiting for the pest control to come and the repairs to be done (whole filling, pipe replacement etc). We spoke to Irmina, Michael and Shaun, 3 people on it for no results. Absolutely outrageous. I absolutely don't recommend Rainbow Reid agency, neither for tenants nor landlords.

Sumeja · 13 November 2017

★★★★★ 5/5

Google

One of the things my experience of Estate Agents in the past has been a lack of trust in what they say and what they do. This was never the case with RainbowReid and Joseph Lerner. I always felt able to speak openly knowing it would go no further. At one point in negotiations, considerable pressure was applied to reduce the selling price. Joseph was at the front of fighting this successfully and I felt without him, it would not have been achieved. Rainbow Reid have set a standard other should aim to achieve. I would not hesitation to use them again and in recommend without reservation them to others. Alan Goffee

Jamie · 13 November 2016

★★★★★ 5/5

Google

Unbelievable service with outstanding results! Rainbow Reid had been there for us through every step of our sale. I would highly recommend them as they are honest, helpful and truly have their clients best interest at heart. They managed to achieve far more than I expected for my property and made the whole experience of selling as stress free and simple as possible. Joseph was always a calm head, extremely helpful and response to all the questions - a calming influence. A refreshing difference in the Estate Agency industry!

Mark · 13 November 2016

★★★★★ 2/5

Google

I was in a Rainbow Reid-managed property for the last two years, and had a fairly mixed experience with them. At times they could be excellent and extremely helpful, whilst at others they could be quite the opposite. Below is a collection of pros and cons that will hopefully give an insight into life in a Rainbow Reid property. Pros: 1. Move in process was very easy - all fees and deposits were very clearly explained to us by David Silver. 2. They arranged for some very serious repair work to be done on our roof (in excess of £2000 worth) very quickly, preventing any further damage or danger. 3. Move out procedure was fairly smooth (see below), and deposit was given back relatively quickly, despite a couple of minor deductions. 4. After a year we had a change of tenant which was easy to organise. Cons: 1. After one year in the property, they failed to inform us that the rent was going up - we only found out when we turned up to sign the contract. 2. Despite many requests to fix single-glaze window panes that had cracked over the winter, all our emails were ignored, and the problem remains. 3. Our washing machine broke, and after emails and calls to Tina Repton, she forgot about it and didn't send a repair man. After a few more emails/calls she just sent us a new washing machine (we weren't complaining, but what a waste of our landlord's money!) 4. After the major repair work to our roof, there was still a crack in the ceiling where the water had been dripping through - we were told this would be repaired but it never was. 5. Towards the end of our tenancy people came to view the flat - this was organised by Jessica Orlowska - and we had agreed that we would be in for the viewings. Jessica didn't inform us of viewing cancellations and left us sitting at home. When we phoned to ask if they were coming, she was out on her lunch break. 6. When emailing/phoning to arrange the return of our deposit, I tried to get in touch with David Silver. 2x emails and 5x phone calls later, I finally got hold of him only to be told I was trying to contact the wrong person - why the first person I spoke to couldn't have told me that, I have no idea. 7. Our shower broke and we were told by Tina Repton that she'd sort it out in a while when she 'had time' 8. Flat was not professionally cleaned when we moved in, including carpets. Hope this is of use to someone when choosing estate agents/property managers!

James · 14 November 2015