Trusted Agent profile · Brent
★★★★★
1,015 reviews across 2 platforms
291-295 Willesden Lane, London, NW2 5HY, Brent, NW2 5HY
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 291-295 Willesden Lane, is rated 4.2 out of 5 across 1,015 reviews on two platforms, including 212 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Willesden Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleMags and her team give Estate Agents a good name. My mother was expecting to find the whole process rather stressful but they were brilliant, professional and crucially good communicators, keeping her informed at all times. She felt safe in their hands and would highly recommend them.
5/5
Trustpilothelpful and polite
Abdullah has been very helpful in managing my property and I am pleased with the service.
Dear Charlotte, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotNara was very helpful!
Nara at Marsh and Parsons was so helpful throughout what would have been a very stressful experience with a tenancy changeover. She worked up until the last hour to help get things confirmed for us to allow us to move in that weekend. She was very responsive and answered our multitude of questions!
Dear Emily, Thank you for taking the time to leave a wonderful 5* review. Nara will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika was incredibly helpful and…
Weronika was incredibly helpful and prompt when helping me today!
Dear Madeline, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGaia was very helpful and knowledgeable.... great customer skills. Thank you
Dear Duffy, We strive to offer a 5* service to our clients and customers and we are pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Gaia, and do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot15 yrs of excellent management
M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...
Dear Peter, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotEllie has been very helpful
Ellie has been very helpful, thank you!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarylebone Property Managers
Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.
Dear CGH, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHello All! I have to leave 5 stars because 100 stars is not available. My experience with Marsh and Parsons has been fantastic. My agent, Gaia, and the letting manager Rachel, would definitely deserve to be recognised as the best agents in the UK based on their availability and kindness, always ready to help with any queries. I would definitely recommend.
Dear Non, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI've had a great experience working with Aarati. She has been consistently polite, professional, and incredibly helpful throughout the entire flat-hunting process. Her communication has been clear and timely, and she's made what can often be a stressful experience feel smooth and straightforward. I really appreciate all her support and would highly recommend her to anyone looking for a new home.
5/5
TrustpilotTrust worthy estate agents
Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!
Dear Raj, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla is highly experienced
Derbhla is highly experienced, organised and helpful - and does everything with good humour.
Dear PMS, Thank you for taking the time to leave such a great review regarding Derbhla, your comments are really appreciated Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBhavini was very helpful and…
Bhavini was very helpful and professional!
Dear Lara, Thank you for taking the time to leave a lovely review regarding Bhavini. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotQuick feedback
I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.
Dear Tada, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAs a neighbour to tenants from marsh…
As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.
Hi Oliver, we are sorry to hear about your experience. If you are able to share your street name then we will look into this, otherwise please feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
GoogleHenry of Marsh & Parsons Willesden Green was a pleasure to deal with. He did an excellent job marketing the property, and was highly professional throughout the conveyancing process. Often being the vital communication link between vendor, buyer and our respective solicitors. I would have no hesitation recommending Henry and his colleagues when either buying or selling a property in Willesden Green.PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat experience so far
Have been renting through M&P for 2,5 years and it has been great from the start. Independent surveyor for the state of the flat before we moved in, smooth communication, quick responses via email. We have had a couple of different contacts at M&P. Currently we are linked with Phoebe, who is efficient and friendly.
Dear Kimberley, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika was very helpful and efficient.
Dear Jenny, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid Marsh & Parsons
Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !
Hi there, we are sorry that you are unhappy with your experience. Unfortunately there is not enough information here to find you on our system; please do feel free to get in touch with your local branch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
GoogleGreat viewings with sohaib today, took us on a tour and offered a lift back to the station. Very accommodating and professional
4/5
TrustpilotTwo great managers
Two of the lettings managers I dealt with were excellent - Jonathan Jarman-Ho and Harry Bunn. Unfortunately one other manager was not but he didn't last long so presumably this was noticed by others.Jonathan and Harry had to deal with a very difficult tenant and did so efficiently and with understanding.I would highly recommend them.
Dear Alexandra, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotRequest to correct Landlord Statement.
Ms Stanislava Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.
Dear Abdelatif, Thank you for your review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotCommunication with tenant
Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.
Dear Nadine, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
1/5
TrustpilotHere we go again
Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.
Dear Kathy Powell, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Willesden Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
