Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDecent agency; Emmanuel Parker showed us flats that met our requirements and was responsive throughout.
They were keen to show us the flat virtually, sent all the details promptly and did not try to rush us into making a decision. Although it is still early in our collaboration with them, we have no complaints so far. I hope it stays a positive interaction. We have been dealing with Emmanuel Parker, who has been of great help. He shows genuine interest in customers' needs and is easy to communicate with.
Ioanna · 26 September 2023
Agent replied · 23 December 2024
Dear Ioanna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management experience
Cameron M has been looking after our property for a few months now and he's been great at keeping on top of the recent work needed on the property and making sure the work gets done in a timely manner. We've had bad experiences in the past with some property managers, but Cameron has really put in a lot of time and effort to help us with our issues.
Lisa · 17 January 2024
Agent replied · 23 December 2024
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotElisabeth Passa is a very good property…
Elisabeth Passa is a very good property manager - very responsive and helpful. Just what a landlord needs!
Roy · 15 March 2024
Agent replied · 23 December 2024
Dear Roy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWill Whitty was incredibly helpful at…
Will Whitty was incredibly helpful at what was a stressful time for me. He was attentive and responsive and worked hard to resolve my queries.
Matthew · 8 October 2023
Agent replied · 23 December 2024
Dear Matthew, Thank you for taking the time to leave a wonderful 5 star review. Will will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotJordann
Jordann was very helpful throughout the whole tenancy, managing our flat! Also helped us a lot regarding our references!Thank you!
Ivana · 19 January 2024
Agent replied · 23 December 2024
Dear Ivana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCharles Caine has been an absolute superstar!
Charles Caine has been an absolute pleasure to work with throughout my tenancy and processed my change in sharer very quickly and seamlessly.
Karen · 9 November 2023
Agent replied · 23 December 2024
Dear Karen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy management
When I rented out my flat, through Marsh and Parsons,Will Whitty was my tenancy manager. Will was extremely kind, helpful and efficient. Many Thanks Will.
Lorna · 20 September 2023
Agent replied · 23 December 2024
Dear Lorna, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleWe have had a pleasure of being in contact with Henry Hudson who helped us find, negotiate and complete the deal for our new home and I must say that it would have not been possible without him!
His great negotiation skills and solution-oriented professional nature allowed us to complete the deal in the shortest time possible and I strongly recommend him to anyone who wants to have a great real-estate service. Thank you Henry!
Andrej · 26 October 2021
★★★★★ 5/5
TrustpilotAmazing Experience!
Jasmin who worked on my tenancy was very engaging and understanding of my situation and she worked very hard in order to make the process efficient and streamlined. I am very thankful to her for being empathetic and understanding of my situation and working on all my queries promptly and making the most of my experience with Marsh & Parsons.
Divya · 20 June 2024
Agent replied · 28 October 2024
Dear Divya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful
William Anderson was very helpful during the move-out process. It was much appreciated
Fraser · 31 May 2024
Agent replied · 28 October 2024
Dear Fraser, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEdward Summers was brilliant from start…
Edward Summers was brilliant from start to finish. Very thorough, approachable and diligent. Thank you!
Elizabeth · 22 April 2024
Agent replied · 23 December 2024
Dear Elizabeth, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service
Tatiana is quick to respond to. She's helpful and tries to do her best. Great service so far.
Sanaz · 20 February 2024
Agent replied · 23 December 2024
Dear Sanaz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSupported me post tenancy
Thank you to William Anderson for all his help and support.
Ritam · 4 July 2024
Agent replied · 28 October 2024
Dear Ritam, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent customer service and very efficient.
Eryk Stepniak took care of our renewal case. Excellent customer service and very efficient. Thank you Eryk
AMG · 8 March 2024
Agent replied · 23 December 2024
Dear AMG, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery helpful and great service
Very helpful and great service! Victry was most helpful with all our queries & quick to respond
Adam · 8 March 2024
Agent replied · 23 December 2024
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Marsh&Parsons Estate Agents was excellent! Lewis and Rachel were amazing. Would highly recommend if you are looking in the area.
Yasmin · 26 October 2023
Agent replied · 25 October 2024
Dear Y,Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotAssignment of tenants
Jordann made the whole assignment of tenants very easy and seamless. A pleasure to deal with M & P!
Charlie · 24 January 2024
Agent replied · 23 December 2024
Dear Charlie, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilothelpful, reliable and responsive
Phoebe Negueroles is extremely helpful. She responds quickly and efficiently to every question. she's clear in her communications and very pleasant at every interaction!
Clova · 24 September 2023
Agent replied · 23 December 2024
Dear Clova, Thank you for taking the time to leave a wonderful 5 star review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent serviceEveryone we've dealt with has shown…
Everyone we've dealt with has shown expert professional skill, timing and experience that has delivered the perfect result for us and our tenants.Every aspect of customer service is excellent!Our experience of letting our flat has been so much easier and quicker than we expected - a really good experience. I wouldn't hesitate to recommend.
Anne · 16 September 2024
Agent replied · 28 October 2024
Dear Anne, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotChange of occupancy
Very impressed with Will Whitty, a property manager at Marsh & Parsons. Responsive, diligent, courteous and very pleasant to deal with. He handled the matter with the care and professionalism that it deserved and made what looked like a long and tedious process a fairy simply one. One of the best property managers we’ve come across over the years. And we’ve seen many!
Maxim · 8 April 2024
Agent replied · 23 December 2024
Dear Maxim, Thank you for taking the time to leave a lovely review regarding Will. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin at Marsh & Parsons was great to…
Jasmin at Marsh & Parsons was great to work with for our leasing process. We are new to the UK so this was a new process for us, with lots of paperwork & logistics to sort out. She was very helpful and responsive throughout. We are now happily in our new home and loving it! :)
Morgan · 13 August 2024
Agent replied · 28 October 2024
Dear Morgan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly and knowledgeable
My partner and I was seeking advice with regards to the upcoming renters rights act and had the pleasure of speaking with Owain in property management who made made the changes easy to understand and was friendly throughout our exchange.
CM · 19 February 2026
★★★★★ 5/5
GoogleGreat experience with Gaia and the team! Would definitely use them again.
Aleksandra · 28 May 2024
Agent replied · 25 October 2024
Dear Aleksandra, We really appreciate you taking the time to leave such lovely comments about Gaia. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience working with Nicole, she’s efficient, approachable, and really knows her stuff. Communication was clear from start to finish, and she made the whole process feel easy. I’d happily work with her again.
Jamie · 15 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
