Trusted Agent profile · Brent
★★★★★
1,015 reviews across 2 platforms
291-295 Willesden Lane, London, NW2 5HY, Brent, NW2 5HY
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 291-295 Willesden Lane, is rated 4.2 out of 5 across 1,015 reviews on two platforms, including 212 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Willesden Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleJust spoken to sohaib over the phone, he tried finding me a property to rent. Very helpful and well mannered. He tried to tailor me to the right property, definitely recommend him
Dear Yaseen, Thank you for your kind comments regarding Sohaib and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Hayley
1/5
TrustpilotAvoid at all costs
Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.
Dear Mitch, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you, Tatiana.
Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!
Dear Rolo, Thank you for taking the time to rate your service with Tatiana. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah is an excellent tenancy…
Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient
Dear Tim, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProperty manager experience
Cameron is a new property manager for me and so far been great at responding quickly and resolving the issues. I am very impressed and wanted to thank for all the efforts!
Dear Dasha, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReally helpful follow up by Property…
Really helpful follow up by Property Manager - Abdullah LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat agency
Great agency, prompt and efficient communication from the team. Debbie managed our onboarding and off boarding from the property very well. Thanks!
Dear Kore, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards,Hayley
5/5
TrustpilotExcellent
Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
5/5
TrustpilotPhoebe and the letting team.
Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P
Dear Matthew, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI had a really great experience with Ikneet, she was incredibly helpful in finding me a flat and made the whole process so much easier. She was responsive, supportive, and really listened to what I was looking for. I genuinely felt looked after throughout. Highly recommend!
5/5
TrustpilotGreat service from a Tenancy Manager
Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.
Dear Betty, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDaniel Leung was very very helpful and…
Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.
Dear Rosie, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDebbie has been very helpful and quick…
Debbie has been very helpful and quick in her responses, much appreciated!
5/5
TrustpilotDerbhla has been amazing with helping…
Derbhla has been amazing with helping my daughter with her change of occupancy, she ensured everything was done in a timely manner and my daughter is extremely happy!
Dear Edward, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah Leghari has been very…
Abdullah Leghari has been very helpful with my apartment and getting it rentable. Nothing is a problem for Abdullah. He is very professional and effiecient at his job. Great work Abdullah keep up the good work!
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEdward has been brilliant
Edward has been brilliant. Very efficient and actually picks up the phone and calls! A rarity these days when everything is done via email. Can recommend. Very professional.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMaha Iqbal is highly efficient
Maha Iqbal is highly efficient, hugely resourceful and enormously considerate. She does Marsh & Parsons huge credit and has handled looking after my property with sensitivity and consideration. She's a rare asset.
Dear Frodsham, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotNara at M&P is awesome
Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !
Dear Dan, Thank you for taking the time to leave a lovely review regarding Nara. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDaniel has been excellent in our…
Daniel has been excellent in our transfer of tenancy process which was complex and all went smoothly. Thank you Daniel
Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotWeronika Lajborek
Weronika Lajborek - In the absence of our tenancy manager Weronika dealt with my many queries calmly, swiftly and ultimately correctly. Unfortunately there had been an error in the apportionment of rent between tenancies however Weronika took the time to understand the situation, consult her accounting team and ultimately resolve the matter in a very short space of time. She also took the time to provide a full explanation via an email detailing the sums due back to myself from the tenancy crossover. I would rate my experience of dealing with Weronika very highly and I wish her well in her career.
Dear AM, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent
Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!
Dear Lucy, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI met with Sohaib yesterday for a viewing he was very knowledgeable about the property we went to see, very fast and efficient and I’ll definitely be placing a offer on the property.
Dear Mohammed, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
4/5
TrustpilotMarsh & Parsons
Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!
Dear Abisola, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleM&P were so helpful and made the whole process of buying my new flat really smooth and problem-free. They were really flexible when I was doing the early viewings, and then they kept me updated about the process as things progressed. It was a shame that the original agent Lev moved to a different branch, but my case was handed over smoothly to Isaac who continue to keep me updated and had lots of useful advice and information about the process (particularly around the searches!). The whole thing was handled in about 10 weeks which was amazing - completely recommend!
Dear Alex, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Willesden office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Willesden Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
