Trusted Agent profile · Brent
★★★★★
1,638 reviews across 2 platforms
72-74 Chamberlayne Road, Kensal Rise, London, NW10 3JJ, Brent, NW10 3JJ
Part of Hamptons, see every office.
Hamptons's office in Brent, at 72-74 Chamberlayne Road, is rated 4.3 out of 5 across 1,638 reviews on two platforms, including 198 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Kensal Rise & Queens Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotSold in Blackheath
We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.
3/5
GoogleWell-trained and professional staff.
Thank you for your kind words about our well-trained and professional staff. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat first year
Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service
5/5
TrustpilotHamptons
My experience with Hamptons has been exemplary. Their attention to detail, helpfulness and positive attitude is a real credit to their ethos.
5/5
TrustpilotProperty Management
Anca Ciobanu has been the property manager of my rental flat for a number of years. She is always polite, conscientious and delivery focused. I highly recommend her and Hamptons.
1/5
TrustpilotWithheld my deposit
Withheld my deposit. I left the place cleaner than I found it. Difficult and unprofessional in the checkout process. Shame as prior to that Jack and Julia were very helpful.
Thank you for your review. We are disappointed to hear your feedback and would like to assure you that we absolutely would never withhold a deposit if an agreement between Landlord and Tenant has been made. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further
5/5
GoogleI really trusted Greene & Co for the get go. Our account manager Oliver was friendly, professional and most of all honest. At the end of the day the house we got was listed with an other estate agent but I still called Olly to sense-check something contractual and he went above and beyond to help - there is a bottle of something lovely being dropped into the office soon Sir!
5/5
TrustpilotWe have been renting through Hamptons…
We have been renting through Hamptons for a number of years. Mandy and the team always respond promptly and the few issues we have hand they have sorted. Excellent service to date.
5/5
TrustpilotExcellent Customer Service from Jocelyn Williams…
Jocelyn Williams has recently taken over the management of my property. I would definitely recommend Hamptons and in particular Jocelyn. She is consistently attentive to both landlord and tenant. I am very impressed with the speed of dealing with situations and actioning items that need addressing. Well done!
5/5
TrustpilotCan I just say how easy it is to deal…
Can I just say how easy it is to deal with Hamptons. As a company they are polite, professional, very friendly, and get the job done with absolutely no hassle at all. Rebecca Hitchman has been a pleasure to work with and I look forward to building that relationship on any/all future business.
5/5
TrustpilotProperty Manager, Melanie, Bristol area.
Melanie is an ace Property Manager. She is very efficient, kind and patient. She is a credit to her profession. I have used Hampton’s for 5 years and I would highly recommend them.
Thank you for leaving us a review, we look forward to sharing your feedback with Melanie and the team.
1/5
TrustpilotRude, disrespectful and arrogant.
The sales agent is extremely rude, disrespectful and messes us around. We had kept several days free in order to have viewings, and in the last minute, they said the viewings will not happen. On top of that, they promised to show us properties, and last minute had additional requests on what we need to provide them with - for a simple viewing only !
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotJust moved in to our first home
Just moved in to our first home, Hamptons were extremely helpful throughout the process and helped communicate very clearly. Would recommend, big thanks to Hamish/Owen and the team at Stratford Upon Avon branch.
5/5
TrustpilotExcellent support from Hamptons
Hamptons manage our apartment in Maidenhead.Our contact Douglas Booth is excellent. Selection of new tenants, the "check in", the visit reports and the day to day issues are dealt with professionally.
5/5
TrustpilotApril Keane Property Manager
April Keane Property Manager April Keane has been prompt and professional as my property manager since she took over from my previous property manager. I look forward to continuing this smooth business relationship.
5/5
TrustpilotHamptons letting service
I have been letting out my property with Hamptons using their fully managed service. I spend a lot of time abroad and have peace of mind that both, the house and the tenants are being cared for. Amelia, who is dealing with the maintenance issues is proactive, efficient and professional. She managed major works at the property in between lettings efficiently and has a keen eye for detail. The rest of the lettings team at Hamptons are all knowledgeable and good people to deal with. I highly recommend them to any landlords.
5/5
TrustpilotFeedback on Gemma Ward as property manager
Gemma Ward is an extremely efficient property manager, always responding promptly to my requests / instructions and dealing with contractors effectively with a great deal of patience and perseverence. I wish she had always been my property manager for my flat.
5/5
TrustpilotHamptons have been a great ageny
Hamptons have been a great ageny to rent with. Anca Ciobanu is very promt with ensuring our request are dealt with. We have had no issues and appreciate their professionalism
5/5
TrustpilotThe Hampton’s team
The Hampton’s team, in particular Daniel Russell, are positive, knowledgeable, professional and ready to go the extra mile. Timely, provide sound advice and a pleasure to work with.
1/5
TrustpilotAll-around awful agency...
I had a terrible experience two times over with Hamptons.The first was the Clapham branch which failed to inform me for weeks of any update after placing an offer during the final stages for a place to rent. I had to personally reach out two weeks post submitting the offer to be told I had lost out. Seems a little slack for me.Then the worst of it, the Pimlico Branch, particularly an agent accurately named Henry Douch. I wrote to this one four times in order to get one simple viewing for a flat I was very keen on, just across the road from me. After finally managing to get one, he had absolutely zero knowledge or information on the apartment and seemed to "wing" the details, of which I knew more of from the advert. Despite that, the apartment was beautiful and so I followed up by requesting an offer form on numerous occasions, even though he said he'd send it right over after the viewing. Then, after putting in a very generous offer (£200 above asking price, almost perfect move-in date, long tenancy, etc.) I again had no response for over a week and so had to follow-up even more times. After getting worn out from the incomprehensibly poor communication, I decided to visit in branch to confront him. "A rabbit caught in headlights" wouldn't even justify it. I was told he was "just replying to my email" (yuh-huh) and then proceeded to offer me a multitude of excuses as to why it was taking so long and that he'd keep me informed. Finally, after not being informed yet again, I went ahead and chased some more. He surprisingly replied instantly this time to tell me that the property had been "removed from the market with no reasons from the landlord." Knowing this was a complete lie, I decided to visit the initial ad on Rightmove to discover that the property was now "Let Agreed" (posted by Hamptons) which leads me to believe he never even put my offer forward in the first place for whatever ulterior motive he may have had, so I lost out on my ideal flat with only 2 weeks remaining to find another one. Overall, absolutely appalling service and will never deal with these guys again. How there is not more protection around this kind of misconduct is beyond me.
5/5
TrustpilotSana Uddin is a very effective client…
Sana Uddin is a very effective client rep at Hamptons.I highly recommend her. The group has represented my landlord for the past 8 years and has been most responsive. I feel quite lucky to have them!
5/5
TrustpilotHamptons is an excellent agency
I have rented out my property through Hamptons for several years and frankly, they are fantastic. In particular, Andrew Walker was very helpful and professional with all the new legislation and was always on hand to call me back and follow up on any concerns. First class agency. Highly recommended.
1/5
TrustpilotTerrible Agents
I bought my flat via Hamptons and later used them as management agents when letting it out but have had constant issues with them throughout. I really would avoid using them at all costs. I find my property manager incredibly lazy and difficult to contact. I regularly have to resolve issues myself and have to spell everything out to my property manager. Whilst my property manager was on annual leave I had a colleague of hers cover however she knew absolutely nothing about the property and tried to charge me for the tenants broken TV. They do not act in the interest of the landlord and look for the quickest fix to a problem to get it off their plate. I was charged £200 overall for 2 boiler safety checks that I was harassed into organising because “legally” they were required. I found out that these checks were NOT required by law because the boiler had just been installed and this lead to a delayed start to my tenancy. I received about 6 aggressive missed calls whilst I was at work from Hamptons to harass me into paying for these visits. Every minimum charge for a “recommended” tradesman to attend my property comes in at exactly £100 so Hamptons are uplifting these costs on top of the fees I pay. I really have very little faith in them and can’t wait for my tenancy to end. More recently I received a court summons notice for unpaid council tax that I was not made aware of because Hamptons didn’t send me any of the prior notices.
Thank you for leaving us a review. We always aim to provide the best service possible so are naturally disappointed to receive your feedback. We are unable to ascertain who you have been communicating with, so please do email customercare@hamptons-int.com with further information so we can address your feedback further. Thank you again.
5/5
TrustpilotAttentive and supportive
Sharon was very attentive and supportive during our transaction and she made the whole process very painless - we are very happy
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Tell us what you need and we'll put you in touch. Hamptons Kensal Rise & Queens Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
