Hamptons Kensal Rise & Queens Park Sales reviews in Brent

★★★★★ 1/5

Trustpilot

Disappointed landlord

Having recently received our fully managed property back from a 2 year let, I write this as a disappointed landlord. Amongst several issues, a dispute over damage to a fridge has caused unbelievable stress as the agent will not accept there was a difference between the photographs of what was handed over on move in day and what was returned on move out day. The photos from the agent-arranged final inventory show the damage, a deep gouge ¾ of the way across the front of the fridge, which was not there on move in day (also in a Hampton's arranged inventory)Our house was cleaned by a Hampton’s recommended cleaner and left in a poor state, dirty oven, dirty floors, cobwebs. Don’t waste your money. Much of this might have been alleviated if Hamptons had handed the house directly over to the landlord at the end of the tenancy and walked through with us so that we could discuss issues; as they do with the tenant. Instead, we are left fighting for compensation because they didn’t believe what was found. I strongly would not recommend the fully managed service as the landlord’s interests are not served. Coupled with a part-time, newly appointed property manager who is difficult to contact and did not return calls this was a thoroughly unsatisfactory system. No wonder the parties involved are incredibly frustrated and fed up.

Hamnett · 7 April 2021

★★★★★ 5/5

Trustpilot

Thank you to Jennifer and the team

Thank you to Jennifer and the team! We had a recent minor maintenance issue and they had it sorted really quickly and no questions asked. Have been very professional throughout our lease overall.

Coolcamper · 26 April 2024

★★★★★ 1/5

Trustpilot

Hamptons Blackheath Village + Lettings Director - Stay clear. Absolutely appalling

Engaged Hamptons Blackheath Village to let our 6-bedroom house in Blackheath. Of all the agents, and based on prior experience, Hamptons' glossy brochures looked and communicated the most professional service. Sadly, far from it. From the word go, alarm bells started ringing: They don't feed back after viewings - let you ' the client - 'hang'; don't read emails, multiple Hamptons people involved, different replies from different staff - left hand doesn't know what right hand is doing, let themselves into your property with viewers without notification (woman alone in house hearing someone sticking key into front door keyhole while in shower... no agent/viewing expected or agreed...scary and wholly unacceptable. Once tenant found, more errors, getting the Tenancy Agreement (TA) to signature stage was a living nightmare, multiple people involved again, more left hand doesn't know what right hand is doing. Demands that tenants gain access to 'measure up' two days before TA signed.... rather than focusing on getting TA signed. Several complaints in process. Uncouth Regional Director gets involved to 'help' but makes the whole thing worse. Justifies errors and perpetuates comms problems and handling. Whole thing underscored by repeated (as in 15-20 times) requests for sensitivity of handling due to property owners' terminal illness. Hamptons showed themsleves wholly incapable of comprehending and showing sensitivity, judgment and respect for the situation. Gross incompetence and lack of professionalism, let alone empathy. Finally make a formal complaint to Customer Care. They ask Regional Director to handle - aka asked Boris Johnson to assess Boris Johnson's handling of the corona crisis. More evidence that Hamptons just don't have a grip of things. Came back a whitewash of course. Next: tenants in place and rent payment process agreed, included in TA and all working fine (tenants lovely and paying rent as agreed), Hamptons contact tenants and tell them they're in rent arrears ...... Upset us enough, now also upsetting our tenants.We refer to National Director of lettings. Long conversation. Back comes an email that talks to improving processes going forward but fails to show any redress of OUR problems, let alone offer any form of compensation or reduction in fees for this nightmare, instead a patronising suggestion that Hamptons may make a contribution to a charity on our behalf. How appalling. We make our own contributions to charity thank you very much. You make yours. Nothing to do with this case. We paid up full fees for whole year to free us from further dealings with Hamptons and notify them of wish to terminate the contract in view of the appalling handling and conduct and full fees paid up. Lawyer has confirmed we're in our right to exercise the termination clauses in contract with no further obligations or fees due to Hampton in view of the handling and conduct. 10 days later: zero reply. Just reported them to the Association of Residential Lettings Agents and The Property Ombudsman and notified them that we will go fully legal if they don't confirm termination of contract within 5 days. Let's see if that makes a difference . We have already deterred several neighbours from going anywhere near Hamptons in Blackheath Village. To all of you here: DON'T get taken in by their glossy brochures. It's all gloss. Not a surprise that 40% of reviews of Hamptons here are in 'bad' category. Wish I had checked before. You are now warned

Jeanette · 1 April 2021

★★★★★ 1/5

Trustpilot

Pathetic Service

Pathetic Service! I let my property in Stanmore through them for 4yrs. After the tenant’s lease expired I decided to change agents. During handover, they claim that my tenant returned the keys to the building concierge. The concierge confirmed that no keys were returned by the tenant. They haven’t replied in 2 days to confirm the whereabouts of the keys to my own apartment???! and I can’t get a hold of my property manager, Dominika or letting agent, Michael Quinn.Absolutely ridiculous.

Sonalee · 24 March 2021

★★★★★ 5/5

Google

My girlfriend and I have just moved into a lovely one bedroom apartment thanks to Greene & Co. We had been quite urgently looking for a place and Natalie Latus was extremely helpful in finding exactly what we were looking for. The whole letting experience was smooth and hassle-free and to top it all off, we got some nice free goodies! I would not hesitate in recommending both Natalie and Greene & Co.

Michael · 26 October 2015

★★★★★ 5/5

Trustpilot

From the moment I walked in the door of…

From the moment I walked in the door of the Stratford-upon-Avon branch the service has been impeccable. Communication has been outstanding and prompt. I have moved over from Australia and this is my first time renting in the UK, both Jasmine and Matilda have been brilliant at answering all my questions and liaising between myself and the landlord, making the process as smooth as possible. I can only speak for the rental team, but I have no hesitation in recommending Hampton's SUA.

Sian · 11 May 2024

★★★★★ 5/5

Trustpilot

Amelia, Charlotte and Harriet

Amelia, Charlotte and Harriet were very helpful in both helping me find a new flat to rent as well as helping me complete the formalities associated with exiting my old flat. Always friendly, responsive and helpful

Robert · 23 January 2020

★★★★★ 4/5

Trustpilot

Letting a property can be problematical.

We own a rental property in Stratford upon Avon which has been managed by Hamptons for some time now. Letting a property can be problematical. Like many landlords we have had exemplary tenants but also, sadly, some horrible ones. However our experience with the staff in the Stratford office has been excellent and we have also been helped by a number of extremely responsive property managers over this period. Our latest property manager, Matilda Hall, is great. She keeps us informed and deals with property maintenance issues in a calm and efficient manner.Unfortunately we are less impressed with the Accounts Department and have had numerous concerns over recent years. very regrettable given the excellence of the staff who actually take care of the day to day problems.

Lesley · 10 May 2024

★★★★★ 1/5

Trustpilot

promised to value my house without the…

Promised to value my house without the need to visit They were all over me like a bad rush prior to agreeing to valuation Requested plethora of details which was provided and hadn't heard from them since This kind of could not give a flying monkey attitude helps Estate Agents to continually gain the top place for being most respected and loved profession in the country successfully beating Double Glazing and Used Cars SALESMAN by a MILE. GREAT ACCOLADE FOR GIVING ITS MIDDLE FINGER TO THE CUSTOMER

Koraljka · 12 March 2021

★★★★★ 5/5

Google

Great service overall from Hamptons. Ryan especially picked up our new house at a late stage but went above and beyond to check whether there was anything we needed and ensure that we could complete as soon as possible.

Rachel · 10 October 2024

★★★★★ 5/5

Trustpilot

Mya Miller

Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!

Corte · 17 April 2024

★★★★★ 4/5

Trustpilot

Hamptons Services

Renting was a daunting experience having lived in the same house for almost 20 years. Christina Petitt a consultant @Hamptons was professional, polite, and very patient with our individual requirements. Many thanks, looking forward to my 1st year with Hamptons management.

Beatrice · 27 October 2023

★★★★★ 5/5

Trustpilot

Gemma has been really responsive and…

Gemma has been really responsive and responsible being our property manager. We are in the process of dealing with a squirrel problem and she has been very helpful since day 1. Being a tenant, having a great property manager really reduces the stresses of property maintenance and I really appreciate her help.

C · 4 December 2022

★★★★★ 1/5

Trustpilot

THE WORST MANAGEMENT!

THE WORST MANAGEMENT!Since moving into the property in October 2020 we came across many problems. Firstly, the cleanliness of the property was appauling considering it had been ‘professionally’ cleaned. The washing machine broke within the first couple of days and wasn’t fixed for over a month, we also flagged that the extractor fan in the bathroom and kitchen wasn’t working when we moved in which was only repaired in February 2021! Lastly, our hot water and heating stopped working at the beginning of January and that is still not fixed! We have had no hot water or heating for 8 weeks during the coldest months of the year! This is due to poor management who can’t communicate with their contractors nor can they update their tenants before they sign off for the weekend. I have never come across such a poor and incapable team before. All they have done is blame their contractors and taken no responsibility. This is very disappointing for such a well known company who ‘thrive’ in customer service and I have now lost my confidence in renting in the future.

Miss · 23 February 2021

★★★★★ 5/5

Google

Conroy Simmonds - Professional, responsive, insightful, knowledgeable, trustworthy, great service focus and an excellent communicator. Went above and beyond to help with the purchase process and impressed me at all stages. As close to perfection as you can get and the best negotiator I have ever come across, period. Couldn't recommend more, the world needs more Conroy's!

David · 24 October 2023

★★★★★ 1/5

Trustpilot

Horrible experience with Hamptons

We have been having an extremely negative experience with Hamptons as the management company of our lease. We have been good tenants paying regularly our rent for one and a half years now. We contacted them over a month ago about a couple of issues we had: an unhealthy mould in the kitchen and a broken shower in our main bathroom. They sent an engineer who confirmed the issues a couple of days later and we have been waiting for a response ever since. Hamptons has not been clear about what the problem is and we don't have an idea about if and when these problems will be solved. Meanwhile, we can't use our shower and we have reduced space in the kitchen, all of which is extremely inconvenient. We really don't understand why this is taking so long. Unfortunately, we had a similar problem with them not carrying out works in a timely way at the beginning of our lease. We have found this behaviour unprofessional and unhelpful, so once again, we would not recommend having Hamptons as a management company.

Antonella · 8 February 2021

★★★★★ 1/5

Trustpilot

Terrible experience as a tenant - AVOID

I lived in a flat managed by Hamptons in Canary Wharf for 1.5 years. It was a terrible experience and ultimately a big part of my decision to move flats was due to Hamptons. I arrived to the flat that was completely unclean and all the proposed changes, which I made a point to write into the rental contract, were not completed prior to my move in date. Repairs in the flat were ongoing for the first SIX months of my tenancy and required ongoing chasing the property manager in order to progress. If the ceiling of your flat has collapsed, they will tell you to wait 2-4 business days to get the repair authorised - this is the level of service you can expect. They are entirely on the side of the landlord and have little sense of responsibility and professionalism towards the tenants.I would not recommend anyone to use Hamptons in Canary Wharf.

Jocelyn · 8 February 2021

★★★★★ 5/5

Trustpilot

What a delight it is to have Patryk as…

What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.

Ms · 2 May 2024

★★★★★ 5/5

Trustpilot

Excellent Rental Property Management Service

I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.

Philip · 9 July 2021

★★★★★ 5/5

Google

I can honestly say we have never felt more at ease trusting a real estate agent. We were lucky enough to work with Shaun in our recent hunt for a home and the level of commitment and professionalism was second to none. Nothing was too much trouble! I couldn't give a higher recommendation. Thank you Hamptons and especially a very big thank you to Shaun!

Stephanie · 24 October 2020

★★★★★ 1/5

Trustpilot

BE AWARE - HIGHLY ILLEGAL PRACTICES

Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.

Customer · 29 January 2023

★★★★★ 1/5

Trustpilot

BE AWARE - HIGHLY ILLEGAL PRACTICES

Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.

LDB · 29 January 2023

★★★★★ 5/5

Trustpilot

Gemma Ward

Gemma Ward, my Property Manager at Hamptons International, has been extremely helpful and efficient over several issues relating to my recent letting. I have always found the company, and particularly Gemma, very quick to respond to my requests and they have always resolved the issues very satisfactorily. I would not hesitate to recommend their services.

Carole · 13 July 2022

★★★★★ 5/5

Trustpilot

Having a house to sell in Stratford…

Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved

N · 16 June 2021