Trusted Agent profile · Brent
★★★★★
1,638 reviews across 2 platforms
72-74 Chamberlayne Road, Kensal Rise, London, NW10 3JJ, Brent, NW10 3JJ
Part of Hamptons, see every office.
Hamptons's office in Brent, at 72-74 Chamberlayne Road, is rated 4.3 out of 5 across 1,638 reviews on two platforms, including 198 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Kensal Rise & Queens Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons have been managing my property…
Hamptons have been managing my property since the beginning of 2023. Max Barnes has been dealing with this most recently and he has been most helpful in dealing promptly and efficiently with any issues arising.
5/5
Trustpilotalways a professional and efficient…
always a professional and efficient service. Harleigh Doherty is an outstanding to work with, nothing is ever too much trouble and a lovely person
5/5
TrustpilotGreat letting agents
Great letting agents, always happy to help with any queries we have at our property. Nicole has been a huge help as our property manager! We always receive quick responses from her and issues are sorted quickly.
5/5
TrustpilotV good rental experience
Do efficient in finding a flat that suits us. Also special thanks to Grace our property manager who have been so helpful and supportive. Thanks!
1/5
TrustpilotPoor communication and incompetent administration
We have been thoroughly unimpressed by the standard of service given overall. While the branch manager was charming and helpful while pushing to acquire the business, she dropped us like a hot potato once the deal was signed. We have had to push for everything to go through, from keys being collected to the signage, to the brochure which was reissued 3 times, and still managed to be listed incorrectly when first launched! Communication has been abysmal throughout, with lack of clarity over who was responsible for what. Viewings not confirmed so we didn't know whether to prepare, then cancelled without notice. Confusion over feedback from viewings. Essentially if all Hamptons have done is put a few photos online, what justification is there for the many thousands of pounds they hope to acquire from a sale?
1/5
TrustpilotHolding the deposit and increase deductions by £100 because of going to TDS
The whole situation with taking the deposit back is very unprofessional. It took a month to come up with deposit deductions. After that, no response to my queries and issues about the deductions. After 2 months I finally decided to go to TDS to get my deposit back. Suddenly they sent an email of they increased the deductions by £100! No explanations at all. Very unprofessional service. Very bad treatment.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotAwful at organising viewings
Awful at organising viewings. They came to us about a property and were only able to do the viewing on Saturday afternoon. We emailed back to confirm, no response. We left a message asking if the viewing was still going ahead, no response. We called the morning of the viewing and were told they would call us back to confirm, no response. Turns out an offer had been accepted and they didn't bother to tell us or cancel the viewing.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleStrongly recommend! Agent Shaun Anderson is very professional, friendly, willing to help to search property suitable for us! Very good communication between agency and tenant. I'm sure they will help you to find what you are looking for!
Thank you for taking the time to leave us this 5 *review Angelika, it is always great to see that the team were once again able to provide such a professional ans friendly service. Best wishes Lucy
5/5
TrustpilotAbility to handle the unforeseen
Taylor Hurley-Harrison is my property manager. She has dealt with challenges associated with the flat I moved into in a highly professional manner. Taylor is responsive and understanding. Her communication is clear and effective. She has made everything as easy as could be. Thank you!
1/5
TrustpilotPoor Management Agents
As letting agents, and management agents for let property. The vetting policy is extremely basic, which results in poor candidates. Our Tenant stopped paying. The when the tenant absconded without notice, Hamptons did not know they had left until we asked for an inspection of flat. Hamptons continued to charge a management fee throughout the period, when we had no money coming in, and were legally trying to get possession of the flat back. They held onto the £500 float for over a year, despite me asking for the refund. Do not touch them with a barge poll. Lovely employees but the culture/ethics is all about the money. I had to get a solicitor involved to help with the flat repossession, Hamptons were as much use as a chocolate frog.
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
5/5
Trustpilotgreat service from Nikki Cullen
great service from Nikki Cullen. Always attentive and gets all the issues resolved brilliantly, a pleasure to deal with and would definately recommend
1/5
TrustpilotDeluged with junk mail from Hamptons
I’m fed up receiving junk marketing material from Hamptons. Every week something comes through my door about houses they have sold or let in my area. Once a year might be ok but every week - it’s a waste of paper resources and very irritating for the recipient. I’ve tried emailing asking them to remove my address from receiving these communications - without success. I’m so cross about it, I would never dream of giving them any business.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager- Sam Jennings
Property Manager- Sam JenningsWe have used Hamptons for many years and Sam is the best manager that we have had at Hamptons and she has had to deal with some difficult tenants and leaks/floods and me. She has always been proactive and gets on with sorting out the issues with the minimum of fuss.
5/5
TrustpilotGreat landlord service from Hamptons
I have rented my house out through Hamptons for 8 years now and am very happy with the service I have received from all the team. Melanie Hudson is our property manager and is always quick to report and resolve any property issues that the tenants may have, keeping me well informed as the landlady too. Highly recommend Hamptons and Melanie.
1/5
TrustpilotRenters be warned!!!
All they want is your money and they will happily disappear.Their response to emails is sparse at best, with the usual delays of 1 or 2 weeks minimum for any issuesI live in an unsafe cladding issue post-grenfell flat that they did not disclose and happily enforced a 36 month contract in this death trapThey then did not disclose I would need to move out during my tenancy as this building would turn into a literal construction site for 2+ years.Luckily I managed to perfectly hit the 18mo break clause and vacate no thanks to Hamptons pure ignorance to the matter. They have the audacity to say they sympathise with this issue months after I have left! Even though they have known about it way before my tenancy started. Jokers.Also they seem to want to charge £403.30 for their professional cleaning of a 2 bed flat and provide no evidence of the work.
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
1/5
TrustpilotProperty handover
On receipt of our keys of our new rental property with Hamptons on walk in we were incredibly disappointed and upset to find the property in a completely unacceptable condition. We were horrified to find the carpet infested with carpet moth. The carpet is thread eaten with eggs and pupa are clearly visible! No way am I accepting the property in that condition. I have had no reply or solution from Hamptons and my move is on hold. We were supposed to be moved by now but had to cancel everything. You expect top notch from Hamptons because you pay top price. Absolutely at a loss of what to do and to say disappointed is being reserved.
1/5
TrustpilotWe had our house on with Hamptons for 18 months and only had 5 people come round - they are hopeless
We had our house on with Hamptons for 18 months and had 5 people round to view!! We had already bought our next house, so this lack of activity was costing us a lot of money. We moved to another, independent agent, who sold our house in 2 months. Hamptons then came back to us and insisted that we still pay their fee. We we advised to pay and then claim back from the Ombudsman which we are doing at the moment. DO NOT put you house on with Hamptons - they are arrogant, don't care, don't give you feedback and don't sell your house.
Thank you for leaving us a review. We understand you are awaiting adjudication from The Property Ombudsman, so with this in mind we believe it would be courteous and prudent not to pre-empt their judgement and therefore will not make further comment.
5/5
TrustpilotProfessional service with great coordination and communication
My property manager Melanie H is exactly what a landlord is looking for in a property management service. She is proactive all the way through the process of resolving a maintenance issue, taking action steps and communicating these before, during and after each appointment/maintenance stage. I really appreciated being kept me in the loop throughout an awkward issue that needed to be resolved effectively, even when I was travelling overseas, with poor internet access. This end-to-end 'problem-solving' service was thorough and correct all the way through and was exactly what I needed. Thankyou Melanie, you did a great job!
5/5
TrustpilotPositive experience
Robert is very attentive and he managed the negotiation in a positive way.Besides, he was available, flexible and easy to talk with.The team in Hamptons was also very professional in regards to the way they manage the documentation and each stage of setting a new tenancy agreement.
1/5
TrustpilotThe most traumatic experience ever!
The most traumatic experience ever!From start to finish our Hamptons managed tenancy was a joke. Who needs an oven, right? We lived without one for over 8 months. Hamptons and the landlord failed to fix it. They failed to fix broken windows, lights and lots of other ‘insignificant’ issues. They failed to communicate with us in the way you would expect an agent who is managing your property would. It’s the most shocking experience we ever came across and the company did an absolute zero to rectify things. They simply do not care about tenants. They didn’t return us our deposit and we will go as far as taking them to the property ombudsman and the small claims court to have some sort of justice. Avoid, avoid, avoid!
Thank you for your feedback and please accept our apologies you had a negative experience. Please rest assured we always do all we can to support our Tenants and would kindly ask you to contact customercare@hamptons.co.uk who will be to look into your experience further and do what they can to assist you. Thank you again.
5/5
TrustpilotI've lived at a Hamptons-managed…
I've lived at a Hamptons-managed property for about 3 months now and the communication with the management team has been great. Melanie is our property manager and she has always been timely and responsive in her communication and updates. Maintenance tickets have been responded to within 24 hours, and she always confirms our availability before scheduling any work on our flat.
5/5
TrustpilotComplete internal reconstruction of a house due to serious water damage whilst the property was was vacant between tenancies. k
Internally, my house was completely destroyed due to a burst water pipe that leaked continuously when the house was vacant.I was travelling overseas throughout the reconstruction period and was totally reliant on Hamptons to project manage the renovation on my behalf.Hamptons were my representative in negotiations with the Insurance loss adjustor ,the nominated contract administrator and the main contractor tasked with performing the repairs.They managed to convince me to redesign the en-suite bathroom.redesign the kitchen,redesign the front door which was a safety hazard because of the glazing arrangement. I was happy to give them full control of flooring selection and curtain and blinds selection as I was overseas .Hamptons were able to negotiate with the insurance company terms for loss of rental income on my behalf which was completely unexpected.Hamptons performed all these activities with minimal cost to myself under a vacant possession management contract .In the final analysis I was able re-market the property at a much increased rent because of the enhancements that were made.
5/5
TrustpilotA very professional company with a…
A very professional company with a personable and approachable team. I was at first apprehensive with renting out my home. I was put at ease and the process fully explained to me. They found a lovely family which matched with my requirements perfectly.
1/5
TrustpilotBeen threatened by an agent
HiI had no choice but seek legal advice from Martin solicitors because of the treatment I received From Iulea Pennell from Hamptons. I moved in the property in 6th of January. My partner has suddenly very young passed away. After the big shock stress anxiety pain and depression, I still was encouraged and emailed Julia Pennell to ask to release me from the flat since I’ll no longer be able to pay the rent there. Julea Pennell came to my flat and told me if they find a tenant I have to leave the flat immediately which I agreed, I also had a witness with me on the day tanks God.When I moved out on the 1st of March I let Pennel know, she accepted and after they done the reference she sends me an email that I have to pay the rent until beginning of May Plus keeping my deposit which in the end I did agree to keep my deposit but I NEVER agreed to pay for further rent, otherwise I would’ve stayed in the property until May makes sense.She refuses to give me the end date when I actually moved out from the flatShe called me and threatening me over the phone, and when I said to her how hard for me is already losing my partner, she replied : I don’t care and that’s your problemSeriously ?On top of this before I moved in, Rupert Woodley have guaranteed me 100% that the leak on the wall will be repaired before I moved in. I moved in and Nothing was repaired on top of that, toilet seat was broken. The cleaning was not done there was grease leaking on the cabinets in the kitchen and dust everywhereMelissa apologise and said they will make sure they will repair the leak as soon as possible. I’ve been emailing constantly to have the repair done after weeks, they sent a Plumber, Who Removed The plastic on the wall and expose electric wires from the wall they were sticking out so if you pass on the hallway, you’ll touch them which is absolutely dangerous. I Complained, but there was nothing done about that. I also fall off in the hallway and hurt my elbow because there was so much leak that was coming from the roof through the wall and on the floorsJulia Pennel Refuses to give me The correct end of tenancy when I actually moved out of the flat and added 2 additional months plus keeping my deposit. Because of the more stress she added to my situation already I have even worse Panic attacks and anxiety all because of Julia Pennel. Someone hire up needs to get in touch with me and with Julia Pennel needs taken further actions and apologize for how bad I was treated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Kensal Rise & Queens Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
