Dexters Kensal Rise & Queen's Park reviews in Brent

★★★★★ 5/5

Trustpilot

High quality property management

I have been a customer of Dexter's now for almost a year. I wanted to single out Donalina Gargrupe for excellent customer service in the day to day management of my account. - Payments are on time- Email communications are timely and well written- Work to address any issues flagged by my tenants have been timely and completed to a high quality at a decent priceIt is great to work with an agency who put as much care and attention into the day-to-day management as buying and selling properties. Thanks Donalina

100003788584045 · 21 November 2023

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026

★★★★★ 5/5

Trustpilot

Great Property Manager

I rent a property that is managed by Stephanie Thame. She is a complete professional who returns my calls and emails in a very timely manner. When I have an issue with something in my flat Stephanie takes care of it immediately and I never have to make a second request. She is a superb property manager and a credit to both the landlord and Dexters.

Elaine · 12 October 2026

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa was a tremendous, conscientious, and thorough resource for my wife and I as we settled into our flat managed by Dexters. The property was not in an ideal condition after the prior tenants' departure and required a lot of attention to bring things up to par. Jadasa masterfully managed the process, tactfully engaging both the owners and contractors to complete the various tasks in the most time efficient manner possible. Moving is always a gut wrenching experience but Jadasa helped ease many of the difficulties we encountered along the way. We are grateful for her help and vigilance and are hopeful Dexters recognizes her contributions to the company.

Thomas · 18 November 2023

★★★★★ 5/5

Google

I had a great experience dealing with Gentjan. He was professional, friendly and very helpful throughout the whole process. He kept me updated, was always quick to respond to any questions, and made everything straightforward and stress-free. Excellent service!

Bossi · 10 September 2026

★★★★★ 5/5

Trustpilot

Petros Giorganios

Inspection with Petros went very smoothly. Much appreciated!!!

Areena · 12 May 2026

★★★★★ 5/5

Trustpilot

Quick deposit release

Huseyin Tas made our moving process very smooth.

Oscar · 12 May 2026

★★★★★ 5/5

Trustpilot

My name is Alex Mroue (Mroue…

My name is Alex Mroue (Mroue Maintenance LTD). I have been working with the North team for over a year now and I must say they are all amazing at what they do! The director, definitely knows how to motivate and support his team! The communication and listening skills are really good and they are always understanding. I really enjoy working with them and carrying out variety of different jobs! On that note, I would like to say that Paris Marshall is always willing to help us as a business and go the extra mile, he is certainly the person to go to if you are looking for a solution! Friendly, caring and always in a happy mood! Thank you all! Alex Mroue Mroue Maintenance LTD

Alex · 8 November 2023

★★★★★ 5/5

Trustpilot

Great property management team

My family and I have several properties rented out by Dexters for a number of years now. I also have properties with different management agents and can honestly say they have been one of the best. Special thanks to Natasha Benedik for all she has done for me over the years, and the rest of her team including Lydia Beesley, Rachel Sapurco and John Miller - very proactive in getting new tenants in, quick to reply to emails and help sort out flat maintenance. All in all, a great property management team and highly recommend them.

Tonia · 8 November 2023

★★★★★ 5/5

Trustpilot

Dexters - Chris McCandlish - Outstanding Property Manager

We live in Australia and Dexters have been our managing agents since 1999. Our principal contact in the firm changed to Chris McCandlish, the Head of Property Management and I have nothing but praise for his work on our behalf. So much so in fact that, only half jokingly, I told him that if he ever fancied a move 'down under', I'd definitely employ him. He's frank in his advice, active in finding the right solutions for you and rigorous in execution. Given the distance between us and the limitations imposed by the time difference, communication is all important. Chris has again set a very high bar, he's even called me a couple of times when its either been very early or very late in the UK. In summary, I can't recall a better property manager that I've dealt with, here or in the UK, in over 24 years. Chris is outstanding and I unreservedly recommend his services. If he ever left Dexter's I'd go with him.

David · 4 November 2023

★★★★★ 5/5

Trustpilot

My experience with Dexters has been…

My experience with Dexters has been great. Since I moved in to a property, whenever I have a maintenance issue, Donalina Gargrupe/Property Manager is absolutely lovely and helpful. Most recently I had a boiler issue and Dona has been very helpful and diligent, since she got my first e-mail reporting the issue. She e-mailed and called me many times to keep me updated and kept in contact with the vendor until it was all sorted. So, a BIG thank you!

Ana · 3 November 2023

★★★★★ 5/5

Google

Had a great experience with Dexters - their agent Lashonte was very knowledgeable and professional.

K · 16 March 2026

★★★★★ 5/5

Trustpilot

A big thank you

I had a great experience with Dexters Estate Agents. I rented a property through them 2 years ago, Sonia DE Abreu letting manager provided me with an amazing services from first day she knew how to keep customer happy and satisfied with her great services and a lot of patience. Each time I have an issue she helps me with great service and always make me happy.She is Amazing. Thank you Sonia. I also would like to thank Claudia De Abreu , she is an amazing person, very helpful and friendly. she helped me a lot , she provided me with an excellent great services. She knows how to keep customer satisfied, she provided me with great customer services. Honestly, I highly recommend Dextors Estate Agents. They provide high quality services to their customers. Thank you very much Sonia and Claudia for the great services you provided me . I highly appreciated. Hanan

Hanan · 2 November 2023

★★★★★ 5/5

Trustpilot

Christian Pengelly is the best ever

I am dealing with Dexters for 5 years now, and I was not happy with them like I am now because Christian Pengelly is the head of property management. He is the best property manager I have ever dealt with. He is keen to solve every problem/ concern in the quickest time he can. He even sends the required emails during the call which I explain the problem in it. If I have the choice, Christian is the manager who I hope deal with him always, not anyone else.

Sameh · 29 October 2023

★★★★★ 5/5

Google

A Stellar Lettings Consultant: Commending Arbnor from Dexter's Renting Houses Kensal Rise & Queen's Park Office 62 Chamberlayne Road | Kensal Rise Review: I would like to take a moment to express my sincere appreciation for the exceptional service provided by Arbnor, the Lettings Consultant at Dexter's Renting Houses. Throughout my interactions with Arbnor, he exhibited a remarkable level of professionalism, expertise, and genuine dedication to his role. From the initial inquiry to the final stages of securing a rental property, Arbnor proved himself to be an invaluable asset. His extensive knowledge of the rental market and understanding of the specific needs and preferences of tenants were evident in the way he guided me through the process. Arbnor patiently listened to my requirements and skillfully matched them with suitable properties, showcasing his excellent attention to detail. Arbnor's exceptional communication skills played a crucial role in making my experience with Dexter's Renting Houses seamless and enjoyable. He promptly responded to my queries, providing comprehensive and transparent information. Arbnor's ability to convey complex concepts in a clear and understandable manner demonstrated his dedication to ensuring that I had all the necessary information to make informed decisions. What sets Arbnor apart is his unwavering commitment to providing excellent customer service. He consistently went above and beyond to address any concerns I had and made every effort to ensure my satisfaction. Arbnor's friendly and approachable demeanor created a welcoming atmosphere, making it easy for me to trust his expertise and rely on his guidance throughout the entire process. Arbnor's proficiency in managing the administrative aspects of the rental process was truly commendable. He skillfully handled all the necessary paperwork, ensuring accuracy and efficiency. Arbnor's meticulous attention to detail and organizational skills were evident, and I felt confident that everything was handled with the utmost care and professionalism. In summary, Arbnor, the Lettings Consultant at Dexter's Renting Houses, is an exceptional professional who consistently delivers outstanding service. His industry knowledge, effective communication, and commitment to customer satisfaction are exemplary. I wholeheartedly recommend Arbnor to anyone seeking a dependable and knowledgeable lettings consultant. Dexter's Renting Houses is fortunate to have such a dedicated individual on their team. Thank you, Arbnor, for your exceptional service and for making the rental process a positive and gratifying experience.

Lucius · 26 October 2023

★★★★★ 5/5

Google

As a first time buyer I am incredibly grateful to have had Nabila help me through this long and stressful process! Over the course of several months she patiently showed me different properties, considering my requirements, needs, and not once coming across as pushy or trying "upsell" something that wasn't for me. When I finally found a property Nabila was once again patient in helping me navigate the offer stage, and even more importantly, supported me throughout the entire-lengthy process of conveyancing and paperwork. Nabila was proactive, reassuring, and indispensable to drive this process forward. She significantly improved communication between both parties and ultimately give me the peace of mind I would not have had otherwise.

Michela · 26 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of meeting 2 members of the Dexters team, Kensal Rise, Joanna and Sophie. Being new to the area I was keen to see what properties were available and I popped in to the estate agents, on the off chance, hoping to talk with someone. Although, Joanna and Sophie were clearly busy, both ladies stopped what they were doing and took the time to talk with me, this I really appreciated. Both Sophie and Jonna were very welcoming and knowledgable. It was great to witness at first hand the collaborative partnership they share, they are both experts in their field and therefore made sure that I understood the different processes involved and how they could help. Thank you both for taking the time out of your busy day. I would highly recommend Dexters based simply on Jonna’s and Sophie’s interactions with people. They created a great first impression where I came away feeling that I would be well looked after if I were a client of theirs!

Marcel · 26 October 2023

★★★★★ 5/5

Google

My husband and I were struggling with finding the right apartment since months, until Arjun helped us find a home. I have had interacted with a lot of agent since past months, but Arjun was very professional and helpful. Not only did he manage to convince the landlord to select our profile, he also was very patient and informative throughout our house hunting. Relationship building is something he is very good at. He accommodated our requirements and situation and helped us with our home search.

Almas · 26 October 2023

★★★★★ 5/5

Google

Arjun has been amazing! He listened to what we were looking for and matched our criteria to the best that was on offer. He helped us throughout the whole process and made us feel he's in our corner, fighting for us to get the best that we could! He listened to us and wanted to know our story. He always responded to our messages and emails and kept the communication open and honest. Thank you so much Arjun! We will always appreciate your help and support. Thank you for helping us find our first home. 🏡

Hafiza · 26 October 2023

★★★★★ 5/5

Google

Well what can I say, Dexters Kensal Rise & Queens Park Branch, especially Sophie Ling, went above and beyond while helping me purchase a property. Nothing was too much trouble. Sophie went out of her way to accommodate my needs when carrying out viewings and was always at the end of the phone and happy to answer any questions throughout the transaction. Her knowledge was impressive and valuable to my decision making. What a fantastic experience from start to finish. Would highly recommend and will definitely be using Sophie again with future purchases.

Tarun · 26 October 2023

★★★★★ 5/5

Google

Our experience with Dexter's Kensal Rise has been amazing thanks to Nabila. Nabila took the time and effort to find us the property we were looking for and was always willing to go the extra mile to assist with our property hunt. Messages and calls irrespective of the insignificance or importance were responded to in a timely manner with due diligence and care. We've had to speak to multiple estate agents throughout the last year and a half and none of them have been as dedicated to their job as Nabila.

J · 26 October 2023

★★★★★ 5/5

Trustpilot

Can't thank Myra enough...

I have had a great experience with Dexters as my property management company, but I want to give a special mention to my property management consultant, Myra Mettam. I have been letting my property for nearly 5 years, and Myra has been my continued support during the time at my flat. Myra is fast acting, efficient, empathetic and a total delight to liaise with. Every time I have had an issue at my property (and there have been many as it is an old building: faulty boiler, blocked toilet, shower not working etc). Myra has been on hand to find a very quick solution, she really is a magic maker and I couldn't ask for more from her. Myra also often exceeds my expectations with her quick turnaround times and she is an excellent communicator. The Dexter's leadership team should feel very lucky to have her!

Yvonne · 25 October 2023

★★★★★ 4/5

Trustpilot

Natasha and her team contributed to a positive experience

Overall positive experience of using Dexters. Natasha and her team have been very good in managing the property.I have deducted 1-star due to inconsistencies between letting teams - One office forced us (renters) to pay 1 months worth of early-termination fees on the contract despite the rent going up considerably. I understand this is well within their rights but with another office I (Landlord) was told that Dexters would waive the fees for my outgoing tenant who was leaving with 1 month left on the contract so felt slightly cheated!

Ben · 25 October 2023

★★★★★ 5/5

Trustpilot

Brilliant team

Many thanks to Gaz, Alice and team for all their hard work and help with the sale of my property. Throughout all the many twists and turns they were there to move things along and Alice worked incredibly hard to make sure it was a success, going above and beyond while I was abroad. I couldn't have had better people handling it, I can't thank them enough. The whole team is brilliant and very responsive from start to finish - from marketing, to setting up multiple viewings very quickly, right through to the end. Very highly recommended.

Jennifer · 22 October 2023