Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWould not recommend at all
Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.
Mark · 5 November 2021
Agent replied · 23 November 2024
Dear Mark, we are disappointed to read your 1* review. I understand that the Director of Tenancy Management has been in touch with you to resolve this issue. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
Trustpilotbad experience throughout stay
I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!
Maggie麦基 · 5 November 2021
Agent replied · 23 November 2024
Dear Maggie, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Sharon · 6 June 2023
Agent replied · 23 October 2024
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Marco · 11 April 2022
Agent replied · 23 November 2024
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
GoogleThe team at Kensal Rise & Queen’s Park have been extremely easy to deal with on the sale of my flat. I have been particularly grateful to David Luxton who provided a lot of guidance and assistance during some challenging moments in the process. I also viewed properties with David and I was really impressed that he properly listened to my feedback and built up a very accurate idea of what I was looking for.
So a definite 5 stars for David but 4 stars overall as the solicitor firm that Dexters recommended were dreadful and I was a bit underwhelmed with the marketing of my flat initially. But the team were great and certainly in terms of customer service and professionalism, I was very happy.PositiveResponsiveness, Quality, Professionalism, Value
Nicole · 26 October 2021
Agent replied · 25 October 2024
Dear Nicole, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotOAKLANDS RISE NW10 6FJ---NO HEATING AND…
OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!
Reni · 14 February 2022
Agent replied · 23 November 2024
Dear Reni, I am sorry to hear you have experienced this. I am unable to find you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been dealing with Zak Mcnicholas…
I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.
Demetris · 20 December 2021
Agent replied · 23 November 2024
Dear Demetris, thank you for your 5* review. We are pleased that you have received great service from Zak in our Muswell Hill office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotSpammers
Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.
Mary · 23 June 2024
Agent replied · 23 October 2024
Dear Marry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe had the pleasure of having Arjun Seghal as our agent to rent out a new property. He could not be more helpful and always easy to reach. He was always happy to assist us with anything we may need, and answer any queries we had. Probably the best experience I’ve had dealing with real estate agencies! Would highly recommend doing business with him, and I’m sure, the Dexter’s team. Thanks again!
Angela · 26 October 2022
Agent replied · 25 October 2024
Dear Angela, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters....The experience
Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue
Frank · 25 September 2021
Agent replied · 23 November 2024
Dear Frank, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotJessica was highly efficient and…
Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much
G · 14 July 2023
Agent replied · 23 October 2024
Dear G R, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJoanne
Joanne was phenomenal. Regular follow ups and had a solution oriented approach!
Umar · 26 October 2023
Agent replied · 23 October 2024
Dear Umar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJack Morgan has been extremely…
Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…
Rachel · 7 September 2022
Agent replied · 23 October 2024
Dear Rachel, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThey are positively awful!
They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!
Esmê · 15 April 2024
Agent replied · 23 October 2024
Dear Esmê, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat team
Very happy with management service from Dexters, especially Kiera. Thank you!
J.E.S · 15 November 2023
Agent replied · 23 October 2024
Dear J.E.S, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly and efficient Agents
Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.
Holley · 1 September 2023
Agent replied · 23 October 2024
Dear Holley & Steer, Thank you for taking the time to rate your service with Dexters . Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Cricklewood - Brilliant!
Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.
H · 1 September 2023
Agent replied · 23 October 2024
Dear Holly, It’s great to hear that you have had a brilliant experience with our Cricklewood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotIt is my trust agent
It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.
Hanwei · 19 October 2020
Agent replied · 23 November 2024
Dear Hanwei, Thank you for taking the time in providing such lovely comments about Cadi in our Richmond office. Feedback is so important and it makes all the hard work more worth while when they receive great comments like this. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe was extremely helpful…
Donalina Gargrupe was extremely helpful in sorting a property management issue
Imane · 13 November 2023
Agent replied · 23 October 2024
Dear Imane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMohammed Amin was great
Mohammed Amin was great. Very efficient and helpful
Vincent · 17 January 2024
Agent replied · 23 October 2024
Dear Vincent, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotReally happy with the service from…
Really happy with the service from Dexters - thanks Olivier and team!
Dan · 12 October 2023
Agent replied · 23 October 2024
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience and huge shout out to…
Great experience and huge shout out to Felix for his patience and assistance throughout the process
Wilmer · 27 June 2023
Agent replied · 23 October 2024
Dear Wilmer, Thank you for taking the time to leave a wonderful 5 star review regarding Felix. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have only great things to say about…
I have only great things to say about my property manager Jamilah. She has been amazing since the first day, always responsive and incredibly efficient. Anytime anything has come up or any question I have had, has always been dealt with very swiftly and professionally.
Sara · 13 August 2024
Agent replied · 23 October 2024
Dear Sara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with dexters. A big thanks to Leorenta, very friendly and very helpful. Supported me with my purchase and any queries. Thank you!
Selena · 13 May 2022
Agent replied · 23 November 2024
Dear Selena, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
