Trusted Agent profile · Brent
★★★★★
2,270 reviews across 2 platforms
62 Chamberlayne Road, Kensal Rise, NW10 3JJ, Brent, NW10 3JJ
Dexters's office in Brent, at 62 Chamberlayne Road, is rated 4.4 out of 5 across 2,270 reviews on two platforms, including 389 Google reviews rated 4.9.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotEmma and Verity gave excellent customer…
Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.
Dear Martine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGemma was really helpful!
Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!
Dear Toby, Thank you for taking the time to leave a wonderful 5 star Google review. Gemma will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAnother agent that is all over you…
Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.
Dear Louise, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI’ve never written a review in my life…
If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do
We are really concerned to read your comments and would like to look into this as a matter of urgency. We are unable to loacte you on our database. If you would like to email us please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe Dexters team at Kensal Rise put in a real shift to get our sale over the line. David in particular showed great leadership and patience (!!) just when it was needed. A big thank you to all the team.
Dear Laura, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotRasel was more than helpful with our…
Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !
Dear Sol, Thank you for your kind comments regarding Rasel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotGDPR breach
This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!
Thank you for your feedback.I am sorry that you have been called multiple times. I have now ensured your details have been removed from our database and once again apologise for any inconvenience this may have caused. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJames Wittich a patient agent
James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.
Dear Sammy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING
Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.
Dear Jon, We are disappointed to read your 1 star review. Unfortunately we are unable to find you on our database. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding service from Stacie Pardoe
After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!
5/5
GoogleMy husband and I recently finalised the deal for a lovely property in an excellent area thanks to a great team from Dexters. Zamar show us the property thoroughly and negotiate on behalf of us. I admit the negotiation process wasn’t easy, however, Zamar and his Manager Louise navigate us masterfully through the process. Looking forward to move in to the property!
Dear Ifmanandha, Thank you for taking the time to leave a wonderful 5 star Google review. Zamar will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery happy with Dexters.
We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.
Thank you for your brilliant review in relation to Marco from our Property Management Team and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleI visited and was taken care of by Ebyan who showed me a range of properties. She was very lovely & helpful & gave great advice on my situation. I am definitely looking on returning and closing a deal soon 👍🏻 …
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
TrustpilotRental
Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.
Dear Ms G, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters have been fantastic.
5/5
TrustpilotExcellent service
Excellent service, especially Christian Pengelly who is always available and ready to help.
Dear KA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a great Estate Agents who…
Alistair was a great Estate Agents who made the process quick and simple.
Dear Rob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAshley
AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.
Dear Daniela, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotVery disappointed!
Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.
Dear Maggie. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleReally positive experience. Tega nicely combines professionalism with great vibes (you can hear him smiling through the phone).
Dear Damiaan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
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