Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika was absolutely transparent…
Monika was absolutely transparent helpful and followed up with all information in detail!thanks
Kay · 22 May 2026
Agent replied · 28 May 2026
Dear Kay,
Thank you for your wonderful feedback! We're thrilled to hear that Monika provided you with exceptional service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
Trustpilot104 maple close
I only dealt with Sarah Robinson very professional in any and all my situations I would be proud to use this company again as I’ve had such a great experience with them
James · 18 December 2025
Agent replied · 23 December 2025
Dear James Hannis, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. Your satisfaction is our priority, and we look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
GoogleI have let a property through Andrews Kingsbury for a few years, and am very grateful for the help, guidance and care that Lorna, Monika, Tara and the team provide. I couldn’t ask for more, and highly recommmend Andrews for a fully managed let. Thank you!
Sadat · 2 August 2025
Agent replied · 8 October 2025
Dear Sadat Edroos,
Thank you for your kind words and recommendation! We're thrilled to hear about your positive experience with Lorna, Monika, Tara, and the team. Your satisfaction is our priority, and we look forward to continuing to serve you. Best wishes , Lisa
★★★★★ 5/5
TrustpilotFantastic Company, Highly Recommend!
Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!
Gemma · 7 May 2024
Agent replied · 22 October 2024
Hi Gemma, what a fantastic review. Thank you for sharing your experience with us, we know that selling a home can be stressful but it's brilliant to see that Robbie has been on hand to try and alleviate some of that stress for you, thanks again for the review and the recommendation, Rhys.
★★★★★ 5/5
TrustpilotMy best House Rental plug.experience with Andrews Property…
My experience with Andrews Property Group, is the best I have ever had. From the viewing of the Property till we moved in. On the 12th December 2025. They constant updates us, they're clearly communication was top notch. The assistant with the energy uses, water and council tax link really helps us.i will forever recommend Andrews Property especially lady Louise. The lady is soo professional, patient, calm and know her job very well. Thank you Andrews Property for helping us to get our dream home and environment. No stress at all. My first time I have stressless moving in Uk, all thanks to lady Louise and the Andrews Property Group company. My partner was shocked how fast the Andrews Property Group got us the Apartment. With 72 hours everything is down and we are waiting for the move in date which was 12th December this month.
Customer · 15 December 2025
Agent replied · 22 October 2024
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews Property Group and Louise. It's our pleasure to assist you in finding your dream home. We appreciate your recommendation and look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 4/5
GoogleI would like to say a huge thank you to Sumita Jolly and Sarah Newman, your guidance and patience has been greatly appreciated. My recent experience in taking management of my property away from Andrews was seamless Sarah helped me throughout the process and made sure I was aware of everything I needed to know prior to self managing the property. She always delivered all she said she was going to do and definitely went above and beyond to help. Thank you
Sumita was an exceptional help during the purchase of the property and setting up the management of the property. She also went above and beyond to help (apologies this review is coming alot later then when we discussed!). Thank you
The reason for not giving 5 stars is because my journey on the purchase of the property was very stressful as the agent that showed me the property had left and no one had informed me till I chased it up. Then I was provided with another agent whom also randomly left again no communication of this. I do feel that this process should be looked into improving as a first time buyer the process is stressful but then not be told when agents are leaving and delaying the process makes it more challenging. It would be good to have agents who run through the process of what to expect and when. Just so both parties are clear of what needs to be provided and when.
Avni · 26 March 2024
Agent replied · 22 October 2024
Hi Anvi, thank you for the detailed feedback about your dealings with Andrews. Fantastic to see you had such a fantastic experience with Sumita and Sarah through the management handover process.
We are also thankful for you sharing your suggestion for an area in which we can improve our service moving forward in order to achieve the full five stars. Thanks again, Rhys
★★★★★ 5/5
GoogleExceptional service provided by Andrews throughout the sale of my flat. They were very professional from the outset and had a clear understanding of the local market ultimately allowing me to achieve a price I was pleased with.
Despite the complexities involved with my property, Kwaku and Duane were absolute superstars. Their proactive approach and communication were second to none, and their support truly made a difference. I cannot recommend Andrews, and particularly these two gentlemen, highly enough for their outstanding service and unwavering commitment throughout the process. Thank you!
Luisa · 26 March 2024
Agent replied · 22 October 2024
Hi Luisa, thank you for taking the time to write a lovely five star review and your kind words to our Kingsbury team. I am so thrilled to hear Duane and Kwaku have been a massive help with the sale and were able to provide the best knowledge and support to help you sell your property. Thank you for your kind words and I am so glad they were able to help. Thanks for the recommendation too and all the best for the future, Laura.
★★★★★ 5/5
TrustpilotVery high standard of service
We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received
Jennifer · 25 March 2024
Agent replied · 22 October 2024
Hi Jennifer, thank you for the five star review, fantastic to see that the team have always been on hand to help you whenever required. It's also really pleasing to see that we were able to get you new tenants in a swift timeframe. We know Anisa will be really grateful to read your feedback.Thanks again, Rhys
★★★★★ 5/5
TrustpilotExcellent service from Bear Flat
I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).
Jo · 23 March 2024
Agent replied · 22 October 2024
Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys
★★★★★ 5/5
TrustpilotAn honest 1st class experience
A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.
Lietta · 22 March 2024
Agent replied · 22 October 2024
Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys
★★★★★ 5/5
TrustpilotHighly recommend Greg at Andrews!
Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.
Sam · 19 March 2024
Agent replied · 22 October 2024
Hi Sam, thank you for leaving us a five star review. Fantastic to see Greg and the team have been so helpful renewing your tenancy and responding to you promptly, Thanks again , Lisa
★★★★★ 5/5
TrustpilotExtremely good service from Andrews
I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.
Chris · 22 May 2024
Agent replied · 22 October 2024
Hi Chris, what a great review. Congratulations on finding your new home and it's brilliant to see that Nick was on hand to help you on both occasions and your experience was ultimately a positive one. Thanks again for your feedback, we know Nick will really appreciate it, Rhys
★★★★★ 5/5
TrustpilotI had a great experience with the…
I had a great experience with the estate agents at Andrews. Cat and Ed were incredibly helpful and responsive throughout the whole process. They took the time to answer every question and query I had with quick responses. I would highly recommend anyone looking for an estate agent and will certainly use their services again in the future!
Rhiannon · 1 June 2026
Agent replied · 24 June 2026
Hi Rhiannon, thank you for your wonderful review! We're thrilled to hear that Cat and Ed provided you with excellent service. Your recommendation means a lot to us. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Natasha · 29 July 2024
Agent replied · 22 October 2024
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
★★★★★ 5/5
TrustpilotAn estate agency that cares
As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.
Kate · 9 October 2024
Agent replied · 22 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
★★★★★ 3/5
TrustpilotEmotionally draining experience
We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.
Ana · 9 February 2024
Agent replied · 22 October 2024
Hi Ana, thank you for the review, we appreciate you taking the time to leave such detailed of your experience. We have passed your comments onto the relevant member of staff in order for us to investigate your dealings with us and how/if we could have improved our service to make it the full five stars. Thanks, Rhys
★★★★★ 5/5
TrustpilotRaluca has been the best property…
Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!
HEART · 30 August 2024
Agent replied · 22 October 2024
Thank you for your kind words about Raluca. We're delighted to hear about your positive experience, being treated with respect and getting good advice is all part of our service.
★★★★★ 5/5
GoogleSumita and Zubear did an excellent job with selling our flat through the auction process. Sumita was always at hand to help with any glitches and proved to go over and above in steering us through what was unfamiliar ground to us outside her immediate remit. Most grateful.
Laureen · 8 June 2025
Agent replied · 8 October 2025
Thank you, Laureen, for your wonderful feedback. We're very happy to hear that Sumita and Zubear helped to make selling through the auction process smooth for you. Best wishes, Alison
★★★★★ 5/5
TrustpilotI met with Nicole Meikle at a property…
I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊
Chris · 23 May 2024
Agent replied · 22 October 2024
Hi Chris, thank you for the positive review. Thank you for the positive review, we know Nicole works really hard to look after our customers to it's great to see her efforts recognised. Thanks again, Rhys
★★★★★ 5/5
GoogleWe’ve had a number of maintenance issues recently, and Elif has been fantastic in handling them. She was always quick to respond and very professional.
Mehmet · 16 January 2026
Agent replied · 16 April 2026
Dear Mehmet Simsek,
Thank you for your wonderful feedback! We're thrilled to hear that Elif provided … More
★★★★★ 5/5
TrustpilotLaila from the wallington branch was so…
Laila from the wallington branch was so lovely and showed us around the property with great care. She gave us plenty of time to look around and was happy to answer all the questions we had. She was very down-to-earth, friendly, and professional, making the viewing a really positive experience. Thank you :)
Quddsiya · 19 June 2026
Agent replied · 24 June 2026
Dear Quddsiya,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Laila at our Wallington branch. Your kind words mean a lot to us, and we look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotExcellent service from Property Manager Louise
Louise returned my call promptly today and as ever she dealt with my query immediately with a very satisfactory outcome. Louise is our property manager and has always dealt with us in a professional and courteous manner. She is extremely efficient and always follows through on what she promises to do. I am extremely satisfied with the service provided by Louise on behalf of Andrews.
Maria · 11 October 2024
Agent replied · 22 October 2024
Thank you for your review, Maria - and for your kind words. We're happy to hear about your positive experience with Louise. Your satisfaction is our priority, and we appreciate your feedback! Best wishes, Jake
★★★★★ 5/5
GoogleI recently had the pleasure of working with Sumita from Andrews during the purchase of my property, and I couldn't be more satisfied with the entire experience. Sumita was incredibly professional, knowledgeable, and attentive to every detail throughout the process. She guided me with patience, answered all my questions thoroughly, and made the entire transaction seamless and stress-free.
I highly recommend Sumita and the Andrews team
Paul · 22 September 2024
Agent replied · 22 October 2024
Thank you for your feedback Paul. It's great to hear that Sumita helped make your buying experience a smooth one. We appreciate your recommendation. Enjoy your new home!
★★★★★ 5/5
TrustpilotHouse purchase with Lisa and Andrews
Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!
Matthew · 27 June 2024
Agent replied · 22 October 2024
Hi Matthew, thank you for taking the time to leave us a review. Great to see that Lisa was on hand to help you out with everything you needed. Thanks again, Rhys
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