Trusted Agent profile · Brent

Andrews Kingsbury reviews in Brent

4.9

★★★★★ Excellent

2,294 reviews across 3 platforms

526 Kingsbury Road, Kingsbury, London, NW9 9HE, Brent, NW9 9HE

Andrews's office in Brent, at 526 Kingsbury Road, is rated 4.9 out of 5 across 2,294 reviews on three platforms, including 280 Google reviews rated 4.8.

Google logo

4.8 / 5

280

Reviews on Google

This office

Yell logo

5.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

2,012

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Brent office, from every platform, shown as written. First names only.

4/5

Trustpilot

Maintenance of our property

Last week we had a Directors meeting. I felt that Molly was on top of her game and I felt reassured that she understood the problems that we have at our property and we are now going forwards with sorting the problems out. Before Molly came on board, we had a manager looking after us who didn’t understand and failed to sort our problems through. Thank you Molly for your help on getting us back on track.

Customer · 7 December 2023

Agent replied · 22 October 2024

Thank you for the positive review and it's great to see that Molly has stepped up to the mark in managing your property. Great to see she's made such a strong impression in a short space of time. Thanks, Rhys

5/5

Trustpilot

As a contractor

As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore

Craig · 30 July 2024

Agent replied · 22 October 2024

Thank you, Craig! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words mean a lot to us. Looking forward to continuing our successful collaboration!

5/5

Trustpilot

Janine

Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.

Ankita · 24 September 2026

Agent replied · 10 October 2026

Dear Ankita, Thank you for your wonderful feedback! We're thrilled to hear that Janine, Ed, and Maria provided excellent service. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Andrews Head Office

5/5

Trustpilot

Michelle Smethurst, a First-Class Property Manager.

We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.

Leila.K · 8 May 2024

Agent replied · 22 October 2024

Hi Leila , Thank you for the five star review. It is great to hear that Michelle has gone above and beyond over the past 10 years and provided exceptional service. Thanks again , Lisa.

4/5

Trustpilot

A human touch

Sam went the extra mile to help my fiancee and I through the whole process of visiting, applying for and going through the checks to rent the property we just moved into, and showed much human compassion as we were in think of wedding preparation as well. Great communication from her and all the staff at Andrews, and made it easy. The reference check process was also very straightforward and helpful.

Ed · 27 March 2024

Agent replied · 22 October 2024

Hi Ed & Jo, thank you for leaving us a positive review. Great to see that Sam was on hand to help you each step of the way, we know Sam will really appreciate your feedback and we hope you are settled into your new home. Thanks, Rhys

5/5

Trustpilot

Bear Flat - Emma Mussert - absolutely fantastic experience

Bear Flat - Emma Mussert. Emma has been leading and supporting with our recent property sale. The process, through matters outside of her control, was very complex and spanned nearly 6 months. Throughout it, Emma was positive, supportive, and proactive - she actively interacted with our solicitors and the buyers to try and speed up action and improve communications. She constantly prioritised checking in to see what more she could do, was instant on her communication and responses and was a real shine of light throughout what was quite a tough and stressful time. I would not hesitate to recommend Emma, she has been absolutely super and the best experience I have ever had with an estate agent.

D · 4 September 2023

Agent replied · 22 October 2024

Hi there! Thank you so much for your lovely review! I am so pleased that Emma was able to help you through the whole process and lead you in the right direction whilst delivering support to yourself the whole way. We really appreciate this review, thank you for the recommendation and we wish you all the best for the future! All the best, Laura.

5/5

Google

I had Great experience with Andrews Kingsbury Property group. As our estate agent, Lorna Piggott was professional, honest, and above all friendly in every steps. I definitely recommend connecting with her for your property needs.

Mehdi · 18 August 2025

Agent replied · 8 September 2025

Thank you, Mehdi, for your wonderful review! We're thrilled to hear about your positive experience with Lorna and our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Google

We have a great experience with Andrews selling our home although it took a long time to sell but our experience with all agents was very good I can definitely say that Benga,Smeeta,Zuber,Faisal and Dwain are very professional,helpful and easy to deal with. I would like to thank them all for their help and support in selling our lovely home

Nasser · 16 March 2026

Agent replied · 16 April 2026

Thank you, Nasser, for your wonderful feedback! We're thrilled to hear about your positive experience with our team, and are grateful for your kind words. We appreciate your trust in us to sell your lovely home.

5/5

Google

We used Andrews to let out our flat and were pleasantly surprised of their gentle and professional approach. Bobby and especially Tara were amazing and supported the communication line really well during the whole process. Answered promptly to any of our concerns during the tenants selections. Their fees were clear and reasonable. Very please with professionalism of the team. Would recommend using to anyone!

Max · 24 July 2024

Agent replied · 22 October 2024

Hi Max, thank you for the five star review. Amazing to see that Bobbie and Tara provided such an excellent service to you. Thanks, Rhys

5/5

Trustpilot

Our agent

Our agent, Holly, was extremely helpful throughout the process of buying our first home. She helped made the process feel less stressful and was always accommodating to our needs/ requests such as re-visiting the property on multiple occasions throughout the process and contacting the solicitors to chase up the progress without being asked too. Would always recommend Holly and Andrews.

Dan · 18 September 2024

Agent replied · 22 October 2024

Thank you, Dan. We're thrilled to hear Holly made your first home-buying experience a pretty smooth one. Your recommendation means a lot to us. Enjoy your new home!

5/5

Google

Duane was really helpful and supportive. Always on hand to help.

Varsilla · 16 March 2026

Agent replied · 16 April 2026

Thank you, Varsilla, for your wonderful feedback! We're thrilled to hear that Duane was helpful and supportive. Your satisfaction is our priority, and we appreciate your trust in Andrews Kingsbury. If you need further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Furniture deliveries when you live…

Furniture deliveries when you live abroad can be more stressful than normal - especially because you cannot be there to receive them. Luckily for me, Brianna, Karina and Molly went out of their way to ensure that the deliveries made it safely into the property. I cannot thank them enough for being my eyes and ears and door openers. They didn't have to do this - they did it because they provide a brilliant service. Thank you again.

Lesley · 16 September 2023

Agent replied · 22 October 2024

Hi Lesley, thank you for the review. Great to see our staff members going above and beyond to help our customers out when they need us.Fantastic review, thank you Rhys.

5/5

Trustpilot

Letting through Andrews

I've been letting my rental property through Andrews for many years, and have always had efficient and prompt service from whoever I have been dealing with regarding both finding tenants and the management of my flat. Monika Lami is my current contact and she is just as efficient and helpful as her predecessors - I am very pleased.

AA · 8 October 2024

Agent replied · 22 October 2024

Thank you ! We're thrilled to hear about your positive experience with our team, especially Monika. Your satisfaction with our service over the years means a lot to us.

5/5

Trustpilot

First time buyers

Upon getting an offer accepted for our first home, we can recommend Andrews and more specifically, Elliot, the estate agent that we have dealt with directly. He has been super helpful, always approachable and quick to return our questions and queries. As first time buyers the whole process was very new to us but Elliot made things as simple and straightforward as possible and we have felt confident throughout the process.

Lee · 14 February 2024

Agent replied · 22 October 2024

Hi Lee, thank you for the five star review. Fantastic to see that Elliot and the team were able to deal with all your needs and help you through the process. We know that it can be difficult to navigate a house move, especially as a first time buyer, so it's brilliant to see that the Andrews team were on hand to help you each step of the way. Thanks, Rhys

5/5

Trustpilot

We dealt with lovely Hayley…

We dealt with Hayley Tennet when we needed some help. She was amazing. Really intuitive, helpful and knowledgeable. She recognised what was important to us and really reassured us over any concerns we had. She made everything clear when we didn’t understand things. We left the meeting feeling positive and that we were in very good hands. Highly recommend Hayley at Andrews.

ASB · 23 July 2024

Agent replied · 22 October 2024

Thank you for your kind words about Hayley! We're thrilled she provided such excellent service and reassurance. Your recommendation means a lot to us.

5/5

Trustpilot

Caring and helpful team

I would like to take a moment to thank Tracy and her team at the agency. My partner and I were facing difficulties in locating an available flat, but thanks to their diligent efforts, we were presented with several viable options. The support throughout the process has been invaluable, and I am truly grateful for everything they have done.Thank you 🙏

Valentina · 6 August 2024

Agent replied · 22 October 2024

Thank you, Valentina! We're thrilled Tracey and the team could assist you and your partner in finding the perfect flat. Your kind words mean a lot to us!

5/5

Trustpilot

Amazing support from the team

The team were incredibly supportive throughout the transaction; as a first time buyer, I was new to the process and Emma was there to support me and make sure all of my questions were quickly answered and provided me consistent updates. Thank you to Emma, Zak and the rest of the Andrews team for all of the help, would definitely recommend :)

Gabriela · 12 July 2024

Agent replied · 22 October 2024

Hi Gabriela, thank you for taking the time to share your experience. Brilliant to see that Emma, Zak and the rest of the team were so accomodating, providing you with all the support you required throughout. Thanks again, Rhys

5/5

Google

We had a really easy process with Andrews espectially from an amazing lady called Tara , who really made the process of finding a new place we can call home so easy . Really happy and excited to move in . Thanks so much to Andrew’s estate agency and a very big thank you to Tara . Really appreciated your efforts!

Faith · 24 July 2024

Agent replied · 22 October 2024

Hi Faith, thank you for the review. Fantastic to see that you had such a great experience with the team, especially Tara, we know Tara will really appreciate seeing your kind feedack, Thanks again, Rhys

5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Andrews bath. They were incredibly professional,and helpful throughout the entire process.we found the perfect home that meets all our needs. Highly recommended!

Pavankalyan · 28 September 2026

Agent replied · 10 October 2026

Dear Pavankalyan Yadav Janapati, Thank you for your wonderful review! We're thrilled to hear about your fantastic experience and that we could help you find the perfect home. Your recommendation means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Highly recommend Andrew’s for tenants

We are currently working with Tracey at Andrew’s and the process so far has been brilliant! Tracey keeps us updated throughout the process and understands exactly what we are looking for in a property. So often with estate agents it can feel like they don’t care but it’s not the case with Andrew’s at all. Highly recommend Andrew’s for tenants!

Paigan · 1 August 2024

Agent replied · 22 October 2024

Thank you, Paigan! We're thrilled to hear about your positive experience with Tracey. Your recommendation means a lot to us. We look forward to continuing to help you in finding the perfect property!

5/5

Trustpilot

Monika Lami

I’ve been a landlord with Andrew’s for almost 5 years and from day 1 they’ve been extremely helpful and professional. I’ve never experienced any issues or problems.

Nadia · 30 September 2026

Agent replied · 10 October 2026

Hi Nadia, thank you for your kind words and for being with us for almost 5 years! We're thrilled to hear about your positive experience. Your feedback motivates us to continue providing excellent service. If you ever need assistance, feel free to reach out.

5/5

Google

Sumita was very professional and informative when she visited our home to assist us with a valuation. She has a great energy and was easy to work with. Jerone the broker was very patient when breaking down the numbers and clearly explained alternative options. I would strongly recommend him to others.

Benjamin · 18 November 2024

Agent replied · 9 December 2024

Thank you, Benjamin! We're thrilled to hear that Sumita and Jerone provided such excellent service. Your recommendation means a lot to us! Best wishes , Lisa

5/5

Trustpilot

Moving into my new home has been a…

Moving into my new home has been a fantastic experience from start to finish. From the moment I took over the tenancy, the entire process was seamless and stress-free. The team has been incredibly kind and supportive, consistently going above and beyond to ensure I settled in comfortably.

Kartik · 2 May 2026

Agent replied · 28 May 2026

Dear Catrin , Thank you for your wonderful review! We're thrilled to hear about your positive experience and satisfaction with our team. Your recommendation means a lot to us. We're here to ensure your stay remains enjoyable. Best wishes , Lisa

5/5

Trustpilot

Simply the best. Andrews have been representing my…

Andrews have been representing my property for 12 years now. They have been very professional with their service, reliable, the staff are very friendly and in particular Michele, who has been there since I first signed with Andrews to Let out my property. She is welcoming, I highly recommended their services. As Tina Turner would say “simply the best”

George · 5 July 2024

Agent replied · 22 October 2024

Hi George, great to see that Andrews have provided such a brilliant service to you. Especially Michelle, we know that she will really appreciate your feedback and certainly will enjoy the Tina Turner reference! Thanks again, Rhys

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