William H Brown Thetford reviews

★★★★★ 5/5

Google

Just wanted to say how amazing our experience with William H Brown has been thanks to Lauren. She has been incredibly tentative with my information and situation, very informative and helpful with the process and quick to act, getting back in touch with me with responses to questions and all round really easy to deal with! This has been my second time renting somewhere and it’s been an absolute breeze, couldn’t have done it without her! Thankyou Lauren you’re a credit to William H Brown!

Alana · 19 December 2024

★★★★★ 5/5

Google

I have Just been and collected my Keys from William H Brown in thetford and I Just want to say thank you to Aaron Who hás been The Best. Aaron hás helped me through the entire process and I cannot thank him enough. Thank you to Lauren Who hás also helped.

Jose · 15 November 2025

★★★★★ 5/5

Google

When thinking about moving for the first time I was honestly pretty nervous. Having never moved before, let alone with just me and my partner, It was a huge step. I had no idea what it would be like or what I would need to do. Aaron completely crushed any anxieties that I had and was simply wonderful and informative during the entire experience. He handled all of the paper work quickly and was just a phone call away whenever we needed help. Not to mention always having a laugh and caring about our general life. Aaron completely succeeded past any expectations and made my first moving experience insanely easy with very little stress. Now me and my partner are happily doing our own thing in our own place, something we have dreamed of for a long time. Thank you Aaron!

Kaileigh · 12 December 2024

★★★★★ 5/5

Google

Aaron Bullent has been excellent helping me to sort out a new rental property in Thetford.

Rosalyn · 10 August 2026

★★★★★ 5/5

Google

Great letting service from Lauren, Aaron and the team - property re-let quickly and sorted out complicated works to allow re-letting to happen in tim. Friendly and efficient, their sterling work has been much appreciated👍 …

Sunil · 10 March 2026

★★★★★ 5/5

Google

Went to see a house on Monday with the possibility of renting our first home as a married couple. Aaron was extremely helpful with the viewing. And the process of the application was easy and quick.

Ashleigh · 10 March 2026

★★★★★ 5/5

Google

13 months on and Aaron is still checking in on my progress with my first rental. The love and help that he’s shown has been incredible and i’m grateful to him, Lauren and the team at William H Brown for making this first time experience so easy!

Shannon · 1 November 2025

★★★★★ 5/5

Google

I had the pleasure of renting my recently purchased house through William H Brown. It was less than a month from getting my keys to having amazing tenants in situ all credit to the hard work and dedication of Lauren Spinks and Aaron Bullen. Lauren has a wealth of experience and knowledge in this area and her kind and friendly nature puts you at ease. Aaron helps makes this duo an amazing team, both keeping me up to date and well informed, always quick to respond and giving great advice.

Tina · 10 March 2026

★★★★★ 5/5

Google

Lauren and Aaron have been amazing. Lauren called me early on into our process saying it was a tad early and would contact me closer to the time. She didn't lie. She rang me with 3 properties to look at and appeared arranged viewings before we could technically see them. First class service. Other agents "added us to lists" to be given nothing, or when contacting made to wait ages to find out property unavailable. We're still waiting to find out of the first house we viewed would allow a pet. Aaron took over from Lauren once we had the go ahead we had the property. Again cannot fault him, lots of communication along the way and felt at ease with the process. These guys are no1 in Thetford for lettings. Thankyou both for everything. We appreciate it.

Kim · 10 March 2026

★★★★★ 5/5

Google

Hello, Grace from the Thetford branch has been working tirelessly on our sale and purchase, and is doing a fabulous job. Danny is also fantastic at his job!

Keith · 10 April 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

Aaron was extremely helpful and kind, we were able to find me a property I was happy to get into.

Me · 10 May 2026

★★★★★ 5/5

Google

Lauren Spinks and Aaron Bullent were both brilliant very helpful and understanding with someone who is new to all this. They were both helpful and talking to me in a way for me to understand. Thank you to them both very much. Two amazing people right there.

Charlotte · 15 September 2025

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Aaron Bullent helped me with choosing a new house and getting everything sorted for this new chapter, he has been very helpful with everything and we couldn’t have done it without him. Not to mention that he is a very funny guy and it’s just so easy to talk to him and it makes you feel like everything is so easy and simple wouldn’t have wanted anyone else other than him. Thanks Aaron.

Wellen · 24 September 2024

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

Aaron was very nice and knowledgeable, he answered all of the questions we had. Great tour.

Luiza · 10 May 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

The whole team were great during a tricky purchase. The manager Danny was a pleasure to deal with and we wouldn’t have got through the process without the amazing support we received from Will and Grace. They gave us regular updates and consistently pushed to get information and keep correspondence moving which lead us to complete on time! We have no intention on moving again anytime soon but if we did I would without hesitation be using them! Thank you all!

Kelli · 23 July 2025

★★★★★ 5/5

Google

Aaron Bullent and Lauren Spinks were absolutely amazing and helpful, patiently talking us through the process of finding a rental until we finally found a place. This would have been a lot more stressful if it wasn't for these two. 100% satisfied!

Shar · 20 September 2025